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Locauto Group - Palermo Aeroporto Reviews 

10,731
•
TrustScore 4.5 out of 5

4.7

Palermo - Aeroporto Punta Raisi 1, Terminal, 90045 Cinisi, Sicilia, IT

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See what reviewers are saying

Rated 4 out of 5 stars

Booking process was very easy, all cost were as aligned, no complication at take over and hand over. Only thing we didn't like was that take over was a bit chaotic - 3 stuff people running around, n... See more

Rated 5 out of 5 stars

Overall, a great experience! The staff was friendly, and the customer service was fast and helpful. We read all the rules carefully beforehand to avoid any issues (e.g., the credit card used for the r... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with this car rental company.The wole process was smooth quick and hassle-free. Car was clean,comfortable and in excellent condition. The staff were friendly,helpful and profe... See more

Company replied

Rated 5 out of 5 stars

They saved me when a competing car rental company refused to accept the insurance I had purchased through Ryanair and therefore wouldn’t give me the car because I didn’t have a high enough credit lim... See more

Company replied


Company details

  1. Car rental company
  2. also in
  3. Van rental agency

Written by the company

Presso l'ufficio Locauto Rent di Palermo Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. Locauto ti garantisce un noleggio sicuro e affidabile con vetture sottoposte a costante manutenzione. Il risparmio è assicurato, grazie alle numerose offerte studiate per ogni necessità, e puoi prenotare anche online! Se riconsegni l'auto oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.


Contact info

  • Palermo - Aeroporto Punta Raisi 1, Terminal, 90045, Cinisi, Sicilia, Italy

  • +39 0243020408
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Risparmia fino al 20% per sempre sul noleggio auto e furgoni

4.7

Excellent

TrustScore 4.5 out of 5

11k reviews

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4.7

All reviews

(10,731)

59,403 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We’ve rented a car from this company…

We’ve rented a car from this company for the second time now. I highly recommend them. Everything is easy to arrange and completely smoothly.

23 September 2026
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Reply from Locauto Group - Palermo Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Perfect service

Perfect service from online booking, check-in to check-out 👍

28 September 2026
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Reply from Locauto Group - Palermo Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 4 out of 5 stars

Overall a positive experience with the…

Overall a positive experience with the rental car from pickup to return.

28 September 2026
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Reply from Locauto Group - Palermo Aeroporto

Dear Xu,thank you for your review.
We are glad that you enjoyed our service and hope to welcome you back for a 5-star experience next time!
Elisa

Rated 4 out of 5 stars

Staff very helpful and spoke good…

Staff very helpful and spoke good english

27 September 2026
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Reply from Locauto Group - Palermo Aeroporto

Dear Paul,thank you for your review.
We are glad that you enjoyed our helpful staff and hope to welcome you back for a 5-star experience next time!
Elisa

Rated 5 out of 5 stars

Fast

Fast, perfect service

21 September 2026
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Reply from Locauto Group - Palermo Aeroporto

Thank you for the great review! Stefania

Rated 5 out of 5 stars

Easy and quick

Easy , quick

28 September 2026
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Reply from Locauto Group - Palermo Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Nothing to say except that everything…

Nothing to say except that everything was very uncomplicated and the price was fair for a 20 old driver like me . Pre paid fuel unlimited km and full insurance. Was very happy with everything

27 September 2026
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Reply from Locauto Group - Palermo Aeroporto

Thank you for the great review! Stefania

Rated 5 out of 5 stars

Professional Service

Excellent experience with Locauto during our trip to Sicily. We collected the car in Palermo, where the staff were welcoming, professional, and very helpful. Everything was explained clearly, and the collection process was smooth and stress-free.

The car was perfect for our holiday and allowed us to explore the beautiful towns and countryside of Sicily with complete freedom.

Returning the vehicle at Catania Airport was just as easy. The drop-off was quick, efficient, and handled with great professionalism.

A sincere thank you to the Locauto team for their excellent service. We would not hesitate to use them again on our next visit to Sicily. Highly recommended!

5 September 2026
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Reply from Locauto Group - Palermo Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

I used this company because Euro car…

I used this company because Euro car would not rent me a car without a current Int’l license but this company did and we’re very friendly and helpful

18 September 2026
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Reply from Locauto Group - Palermo Aeroporto

Thank you for your feedback! Fausto

Rated 4 out of 5 stars

Pick up at Palermo airport was quick…

Pick up at Palermo airport was quick although finding the actual car was more difficult clearer instruction or a map woild have been helpful. The car was clean we had no problems and it drove for over 1000 km without any problems. The return at Catania airport was a nightmare the signs were very small and not at all junctions. Giving us stat nav location would have been helpful. Car return at Catania was quick and efficient once we found it.

26 September 2026
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Reply from Locauto Group - Palermo Aeroporto

Dear Peter,Thank you for sharing your feedback with us and for taking the time to detail your experience.

We are delighted to hear that the pick-up at Palermo Airport was quick, that you found the vehicle clean, and that it drove smoothly throughout your 1,000 km journey across Sicily.

At the same time, we sincerely apologize for the difficulties you experienced locating the vehicle at Palermo and, in particular, finding the return area at Catania Airport. We completely understand how stressful clear navigation can be when trying to return a rental car, and we take your suggestions very seriously.

We are constantly working to improve our customer experience, and we will share your comments with our local teams to evaluate better signage, clearer instructions, and GPS coordinates/sat-nav pins for our return locations.

We are glad that the final return process itself was quick and efficient once you arrived, and we truly hope to welcome you back for an even smoother journey in the future.

Elisa

Rated 5 out of 5 stars

Quick and Efficient- Thank You!

The two agents we dealt with at Palermo Airport and Catania Airport.

Quick and efficient in arranging the hire and handback.

Would recommend and will use again!

26 September 2026
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Reply from Locauto Group - Palermo Aeroporto

That's great to hear! See you soon, Angelo

Rated 4 out of 5 stars

Pickup and drop off both fine. Car a bit scruffy.

The paperwork at Palermo airport was quick and the car collection point just a short walk away. Our only complaint would be the condition of the car. It had various bits of damage (which was ok - they were all properly noted on the contract) but the car was dirty both inside and out. The interiors of the front doors were scuffed and the carpets were dirty. Other than that we had no problems and the return procedure at Catania airport was all ok. No hidden surprises!

19 September 2026
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Reply from Locauto Group - Palermo Aeroporto

Dear David,Thank you for sharing your feedback with us.

We are delighted to hear that you were satisfied with our service!
At the same time, we sincerely apologize that the cleanliness of the car did not meet our usual standards;we have shared your comments directly with our team to ensure our vehicle preparation procedures are reviewed and improved.
Thank you again for your valuable feedback, and we look forward to welcoming you back for a seamless experience on your next rental.
Elisa

Rated 5 out of 5 stars

Staff and service

18 September 2026
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Reply from Locauto Group - Palermo Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

We took the car from the airport and…

We took the car from the airport and gave it back in Palermo city.
Friendly and professional it was very smooth.

25 September 2026
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Reply from Locauto Group - Palermo Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Good experience

Easy, fast, good

18 September 2026
Locauto Group - Palermo Aeroporto logo

Reply from Locauto Group - Palermo Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

rented a car for 10 days in August

rented a car for 10 days in August, and the entire experience was excellent from start to finish. The whole process was smooth, straightforward, and very professional.

One thing I particularly appreciated was that I received a detailed overview of the vehicle by email, including the existing damage that had already been documented. This made everything very transparent and gave me peace of mind when picking up and returning the car.

The staff were extremely friendly, professional, and helpful throughout the entire rental process. I also appreciated that they clearly understood that the vehicle had not been thoroughly inspected before or after the rental, so there was no unnecessary questioning or suspicion about whether I had caused any of the existing damage.

Overall, I had a very positive experience and would definitely rent a car from them again. Highly recommended!

19 August 2026
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Reply from Locauto Group - Palermo Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Very easy, fast and simple experience

I really enjoyed renting a car in this company, the staff is super friendly, it took very short time to prepare the documents, the conditions also were very clear and the car itself was good. Thank you!

24 September 2026
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Reply from Locauto Group - Palermo Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Pickup and dropoff of the car were very…

Pickup and dropoff of the car were very quick, the car was new and clean, and the staff were friendly. I’d definitely choose them again if I’m ever in Palermo.

17 September 2026
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Reply from Locauto Group - Palermo Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

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