Very attractive rental conditions. Debit card + no deposit is a huge advantage over competition. Price itself was very reasonable. The staff was very polite and straightforward as well. Both check... See more
Company replied
Location
Switch locationPalermo - Aeroporto Punta Raisi 1, Terminal, 90045 Cinisi, Sicilia, IT
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Booking process straight forward Staff helpful and able to communicate in English Pleased to be offered full insurance cover which we took - driving in Sicily very hairy due to narrow roads, Italian... See more
Company replied
Everything went excellent. Location of pickup at Airport was convenient and easy to get to from terminal. Check-in & vehicle pick up at customer service was quick & easy. The car we reserved was the e... See more
Company replied
I switched to Locauto last year, and it’s my favorite now! I used to spend too much time dealing with other rental companies and there was always a problem with payment, insurance, car availabilit... See more
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di Palermo Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. Locauto ti garantisce un noleggio sicuro e affidabile con vetture sottoposte a costante manutenzione. Il risparmio è assicurato, grazie alle numerose offerte studiate per ogni necessità, e puoi prenotare anche online! Se riconsegni l'auto oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Contact info
Palermo - Aeroporto Punta Raisi 1, Terminal, 90045, Cinisi, Sicilia, Italy
- +39 0243020408
Unisciti a MyLocauto Friends
4.7
Excellent
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect experience
Great checkin and checkout, fast and with no-paper. Car was better than expected, clean, new and full tank of petrol. No friction : a nice smooth experience.
20 September 2026
Reply from Locauto Group - Palermo Aeroporto
Thank you for the great review! Stefania
Reply from Locauto Group - Palermo Aeroporto
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
CAR WAS WHAT I ORDERED AND WAS READY…
CAR WAS WHAT I ORDERED AND WAS READY EVEN
THOUGH OUR PLANE WAS DELAYED
STAFF WERE GREAT VERY HELPFUL
23 August 2026
Reply from Locauto Group - Palermo Aeroporto
Hello, so glad you enjoyed the trip with us, Fabio
Nice expirience but you should include some things
Staff was very polite and helpful. Hovewer, we were feeling unsafe because of equipment such and triangle and first aid kit was missing.
12 September 2026
Reply from Locauto Group - Palermo Aeroporto
Dear Nemanja,thank you for sharing your experience.
We are glad to hear that you enjoyed our helpful staff!
Regarding the vehicle equipment, we would like to remind you that first aid kits are not legally mandatory in our vehicles. However, we take your feedback seriously and will share it with our local team to continuously improve our service.
We hope to welcome you back soon for a 5-star experience!
Elisa
Everything went according to plan
Everything went according to plan. A reliable and honest company – I can wholeheartedly recommend them.
20 September 2026
Reply from Locauto Group - Palermo Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Everything went smoothly
Everything went smoothly, both the pick up and return of the car. The car that we received was even better than the one that we had initially ordered, it was clean, fully equipped and spotless. The staff was also amazing and helpful!
20 September 2026
Reply from Locauto Group - Palermo Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Terrible Customer Service – No Response After 11 Days
I returned the car 11 days ago, and I still have not received any email or document confirming that the vehicle was returned and that the rental agreement has been closed.
I have already submitted two requests regarding this issue and also contacted customer service by phone. During the call, I was told that I should receive the closing documentation, yet I have received no response or follow-up whatsoever.
After 11 days and several attempts to resolve such a simple matter, I find this level of service extremely disappointing and unprofessional.
8 September 2026
Reply from Locauto Group - Palermo Aeroporto
Dear Damian,thank you for your review.
We are deeply sorry to hear about your experience. Contract closure emails are generated and sent automatically by our system, and we are genuinely sorry that this failed to happen in your case. We have already reported this issue to our IT department to ensure we address this glitch and prevent it from happening again.
We are pleased to confirm that your rental agreement has been properly closed. Our team will contact you as soon as possible to send you the requested documentation. Thank you for your patience, and we truly regret the frustration this delay has caused.
We hope to welcome you back for a better experience next time!
Elisa
In a stressed situation as it is in…
In a stressed situation as it is in airports, it was so nice to meet the calm and helpful staff. The cars was great, everything worked out perfectly
19 September 2026
Reply from Locauto Group - Palermo Aeroporto
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Last minute car hire was seamless
We had to hire a car last minute due to our travel plans changing and they were extremely efficient with a very good price considering it was last minute, with full insurance and the car was great. I think I'll consider using Locauto in the future over the bigger brands.
18 September 2026
Reply from Locauto Group - Palermo Aeroporto
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Reply from Locauto Group - Palermo Aeroporto
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Swift and easy check in and check…
Swift and easy check in and check out,Affordable prices for the car i needed and no deposit, Just a few minute waiting at the desk and staff were very helpful.Great service overall, we always use Locauto for our holidays.
11 September 2026
Reply from Locauto Group - Palermo Aeroporto
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Reply from Locauto Group - Palermo Aeroporto
Dear Virginia,Thank you for your kind review.
We are thrilled to hear that you enjoyed our friendly staff, as they are the heart of our service. We hope to welcome you back for a 5-star experience next time!
Elisa
Reply from Locauto Group - Palermo Aeroporto
Thank you for your review! We are glad that you enjoyed our service despite the difficulties encountered at return. We hope to welcome you back for a 5-star experience next time!
Elisa
Reply from Locauto Group - Palermo Aeroporto
Dear Mark,thank you for your review.
We are thrilled to hear that you enjoyed our service and hope to welcome you back for a 5-star experience next time!
Chiara
They are offering great services
They are great. They are accepting Swiss bank cards with credit card function. Another company didn't want to accept my Swiss bank cards with credit card function, Locauto did. Thank you.
10 September 2026
Reply from Locauto Group - Palermo Aeroporto
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Fast reservation process and quick car…
Fast reservation process and quick car pickup. We had a Fiat Panda Hybrid, and the car was clean and in good condition. It was even better than we expected. Also, our son received a lovely gift from the guys — a ball in the colors of Italy. Great service!
16 September 2026
Reply from Locauto Group - Palermo Aeroporto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Sicily trip
Quick and easy.
Online check in could be improved. I did online check in but I had to give the credit card details again in the rental desk for second time authorization.
16 September 2026
Reply from Locauto Group - Palermo Aeroporto
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Fast and uncomplicated processing
Fast and uncomplicated processing, nice staff. That's how it should be.
16 September 2026
Reply from Locauto Group - Palermo Aeroporto
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Everything was good
Everything was good. The car was in good condition. The service was fast and pleasant. The staff was friendly.👍🙂
16 September 2026
Reply from Locauto Group - Palermo Aeroporto
Thank you for the great review! Stefania
Reply from Locauto Group - Palermo Aeroporto
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.