Everything went smoothly. The only downside was that one employee at the airport desk wasn’t particularly friendly. However, all the other staff members, both when picking up and returning the car, we... See more
Company replied
Location
Switch locationPalermo - Aeroporto Punta Raisi 1, Terminal, 90045 Cinisi, Sicilia, IT
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See what reviewers are saying
Considering the fact that we had an urgent need to rent a car for 2 weeks in PMO airport, because pre booked rental company didn’t want to give us a car without IDP (which is not mandatory by the Ital... See more
Company replied
The car was very good and in very good condition. Rental cost was reasonable, though insurance charges were far too high! Short queue at the airport office. Conversation in English was practicall... See more
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The good point, at very beginning, was that i came for the car earlier and Locauto was flexible and gave me the car without waiting. The organizaion while taking the car was not perfect, a few of us w... See more
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di Palermo Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. Locauto ti garantisce un noleggio sicuro e affidabile con vetture sottoposte a costante manutenzione. Il risparmio è assicurato, grazie alle numerose offerte studiate per ogni necessità, e puoi prenotare anche online! Se riconsegni l'auto oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Contact info
Palermo - Aeroporto Punta Raisi 1, Terminal, 90045, Cinisi, Sicilia, Italy
- +39 0243020408
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4.7
Excellent
10k reviews
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Very good car👏🏻
17 July 2026
Reply from Locauto Group - Palermo Aeroporto
Many thanks, see you soon! Erika
The process of renting it was very…
The process of renting it was very quick ,the staff there were fast and relible
13 July 2026
Reply from Locauto Group - Palermo Aeroporto
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Best choice
Nice new and clean car. Best service, fast, no problem with check in/check out.
23 July 2026
Reply from Locauto Group - Palermo Aeroporto
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
Reply from Locauto Group - Palermo Aeroporto
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
I am very satisfied with the fast…
I am very satisfied with the fast services of Locauto. I got a completely new car. Returning of the car was quick and smooth without any problems.
22 July 2026
Reply from Locauto Group - Palermo Aeroporto
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Great!!
Helpful, professional and helpful staff! All the process was smooth and easy! The fact they do not take any deposit from you is a very big plus!!
15 July 2026
Reply from Locauto Group - Palermo Aeroporto
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Smooth rental process & great car!
The rental process was incredibly smooth from start to finish. Picking up and returning the vehicle at PMO airport was fast, efficient, and completely hassle-free. I was also thrilled to receive a brand-new Jeep Avenger that drove perfectly, with surprising trunk space for a family of 4 despite being such a compact car.
The only real downside was that the car hadn't been cleaned properly before I got it. There was quite a bit of sand left over both on the seats and in the trunk. Aside from that minor issue, it was a top-notch service, and I would definitely rent from them again!
22 July 2026
Reply from Locauto Group - Palermo Aeroporto
That's great to hear! See you soon, Angelo
Great experience
Great experience, no issue at pickup, no surprises after car drop off. Would definitely recommend
15 July 2026
Reply from Locauto Group - Palermo Aeroporto
Thank you for your feedback! Fausto
Reply from Locauto Group - Palermo Aeroporto
Thank you for leaving us a positive review! See you soon, Enrico
Great Experience with LocAuto
Everything went smoothly from pickup to drop-off. The car was in great condition, the whole rental process was easy and hassle-free, and the staff was friendly and professional. I can confidently recommend LocAuto to anyone looking for a reliable car rental experience.
17 July 2026
Reply from Locauto Group - Palermo Aeroporto
That's great to hear! See you soon, Angelo
Everything just fine
20 July 2026
Reply from Locauto Group - Palermo Aeroporto
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Unexpected costs!
There was no where on the website a mentioning about a young drivers fee. So i booked a car through Locauto for my stay in Sicily. When we arrived at the pick up point Locauto told me and my friend that we still had to pay a young drivers fee for the car. We were confused because it did not say anywhere that we had to pay it, also not in the email that we received about the confirmation of the car. They said to us that it was clearly writen on the website that we had to pay a young drivers fee. It was not!!! The staff was also very rude at the pick up point and wanted us to be gone as quick as possible.
14 July 2026
Reply from Locauto Group - Palermo Aeroporto
Dear Indi,thank you for sharing your experience and giving us the opportunity to explain.
We would like to clarify that during the online booking process, the driver’s age is required. When the 19–24 age range is selected, our system automatically includes the Young Driver Fee in the total cost before the reservation is finalized.
That being said, we are genuinely sorry for the misunderstanding regarding your booking details. We are also deeply sorry to hear that you felt our staff’s attitude at the counter was unwelcoming—providing friendly and helpful customer service is extremely important to us, and we apologize for the impression left on this occasion.
Please rest assured that we take your comments seriously and will use them to continuously improve our service and staff training. We truly hope to have the opportunity to welcome you back in the future and provide you with a much better experience.
Elisa
Reply from Locauto Group - Palermo Aeroporto
Thank you for the great review! Stefania
Booking and Check out
Booking with them was easy and also the check out was quick since I had the Dont Worry insurance. Will rent again when I comeback to Palermo.
19 July 2026
Reply from Locauto Group - Palermo Aeroporto
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Reply from Locauto Group - Palermo Aeroporto
We are so happy about your all-out stressless experience. Lucrezia
Easy and friendly service in Palermo
20 July 2026
Reply from Locauto Group - Palermo Aeroporto
Hey, thank you so much for your kind words. we hope to see you soon! Erika
Additional costs for already payed full coverage
Booked the vehicle via discoverCars, added the full coverage through the site and at the airport they insisted that it doesn't apply and should pay additional 280€ to them, otherwise I would pay for any damage and I should speak afterwards with the broker. If the coverage from discoverCars doesn't count, then don't work with them, these additional costs are very annoying... The stuff was rude and not being able to communicate good in English for the inconvenience, got us really angry and left. After all the car was ok, so 3/5*
10 July 2026
Reply from Locauto Group - Palermo Aeroporto
Dear George,thank you for sharing your feedback and giving us the opportunity to explain.
We apologize if you felt pressured to purchase extra coverage; that is certainly not our goal. Our staff is required to explain clearly what is and is not included in the rental agreement so that every customer can make an informed choice. The customer is always free to decide whether to add any extra services.
Please note that any extra coverage purchased through discoverCars is a direct agreement between the customer and the broker; Locauto has no visibility into those details.
Thank you for your review, as it gives us the opportunity to reflect on how we explain our policies. We hope to see you again soon!
Chiara
Reply from Locauto Group - Palermo Aeroporto
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Very good rental car compagny
Very good rental car compagny. Everything was Clear and Perfect from beginning to end .
I highly recommend Locautorent .
Thank you for the service 👍👍👍
19 July 2026
Reply from Locauto Group - Palermo Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Reply from Locauto Group - Palermo Aeroporto
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
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