Very attractive rental conditions. Debit card + no deposit is a huge advantage over competition. Price itself was very reasonable. The staff was very polite and straightforward as well. Both check... See more
Company replied
Location
Switch locationPalermo - Aeroporto Punta Raisi 1, Terminal, 90045 Cinisi, Sicilia, IT
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Booking process straight forward Staff helpful and able to communicate in English Pleased to be offered full insurance cover which we took - driving in Sicily very hairy due to narrow roads, Italian... See more
Company replied
Everything went excellent. Location of pickup at Airport was convenient and easy to get to from terminal. Check-in & vehicle pick up at customer service was quick & easy. The car we reserved was the e... See more
Company replied
I switched to Locauto last year, and it’s my favorite now! I used to spend too much time dealing with other rental companies and there was always a problem with payment, insurance, car availabilit... See more
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di Palermo Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. Locauto ti garantisce un noleggio sicuro e affidabile con vetture sottoposte a costante manutenzione. Il risparmio è assicurato, grazie alle numerose offerte studiate per ogni necessità, e puoi prenotare anche online! Se riconsegni l'auto oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Contact info
Palermo - Aeroporto Punta Raisi 1, Terminal, 90045, Cinisi, Sicilia, Italy
- +39 0243020408
Unisciti a MyLocauto Friends
4.7
Excellent
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Locauto Group - Palermo Aeroporto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Reply from Locauto Group - Palermo Aeroporto
That's great to hear! See you soon, Angelo
Taking out and getting the car back was…
Taking out and getting the car back was simple and easy. All in all there was no fuss about the car or the whole procedure.
9 September 2026
Reply from Locauto Group - Palermo Aeroporto
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Fast and friendly service
Fast and friendly service, very good car, but: - the fuel tank wasn't completely full (700 km range) when I picked it up, yet I returned it full (850 km range); - interior and exterior cleanliness was very poor.
8 September 2026
Reply from Locauto Group - Palermo Aeroporto
Dear Gil,Thank you for taking the time to share your feedback. We are very glad to hear that you enjoyed our fast and friendly service, and that you were satisfied with the car itself.
Regarding your comment about the fuel, we would like to kindly clarify that the fuel level is always evaluated based on the actual fuel gauge (the digital bars or the needle on the dashboard), rather than the estimated kilometer range. The km range is dynamically calculated by the car's computer based on recent driving styles, speed, and the type of routes taken. Because of this, the estimated range can vary significantly even when the tank is completely full.
However, we sincerely apologize for the poor interior and exterior cleanliness of the vehicle. This does not reflect our usual high standards. We will share your feedback with our dedicated team to improve our cleaning procedures and ensure greater attention to detail in the future.
We appreciate your constructive comments and hope to have the opportunity to welcome you back for a completely flawless experience next time!
Elisa
New car, great staff, reasonable damage assessment
Polite and helpful staff, almost new car in very good condition (8k kilometers), no issue (and no damage fee) with small scratches which are unfortunately unavoidable on Sicily
5 September 2026
Reply from Locauto Group - Palermo Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Mauvais souvenir
I rented a vehicle, but they offered me one that didn't match the type I'd chosen. The vehicle was very dirty inside and out. The staff couldn't get me to use the navigation system after 60 minutes. On the second day, our vehicle was out of oil. I bought a can of oil and provided the receipt with photos of the dashboard. I was reimbursed after six weeks, even though I sent all the necessary documents within 24 hours.
24 June 2026
Reply from Locauto Group - Palermo Aeroporto
Dear Benoit,We are deeply sorry to hear about your experience and the series of issues you encountered during your rental. This certainly does not reflect our standard of service.
We take your comments very seriously and will use your feedback to improve our service.
Thank you for your patience throughout this process, and we sincerely hope to have a new opportunity in the future to provide you with the seamless service you deserve and regain your trust.
Elisa
Experience was smooth and overall no…
Experience was smooth and overall no complaints!
8 September 2026
Reply from Locauto Group - Palermo Aeroporto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Very good customer service.
31 August 2026
Reply from Locauto Group - Palermo Aeroporto
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
Expensive for a Fiat panda
Expensive for a Fiat panda, 577€ for a week with the full cover insurance (dont worry)
6 September 2026
Reply from Locauto Group - Palermo Aeroporto
Dear Juan,thank you for sharing your experience.
We understand your frustration regarding the cost of your rental.
Please allow us to clarify how our pricing structure works. Our rates are dynamic, this means prices fluctuate based on real-time factors such as vehicle availability, seasonality, and current market demand.
At Locauto, we always strive to keep our pricing highly competitive while providing quality service. However, we take your concerns seriously and have taken note of your comments to help us continue improving our customer experience.
We hope to welcome you back for a better experience next time!
Elisa
Great
Easy process to rent at Palermo airport. Returning was easy also. Would recommend
7 September 2026
Reply from Locauto Group - Palermo Aeroporto
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Perfect
Everything was smooth, people from locauto were extremely nice and efficient, we had no problem with the car
15 August 2026
Reply from Locauto Group - Palermo Aeroporto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Very poor customer service
Very poor customer service. No one answers on many number on Sunday. We were waithing and calling for 4hours to finally get help. (Not a problem if soneone wouldnt say the tow car will be there in 5 minutes and then there is noone for the next 2hours.) thank god we took ful kasko additionally, but then the rent became so expensive we could have use taxi for everything for the whole week for the same amount of money and no stress..
3 September 2026
Reply from Locauto Group - Palermo Aeroporto
Dear Ana,we sincerely apologize for the highly frustrating experience you had with our customer service. Waiting for four hours and struggling to get an answer falls well below our standards, and we are deeply sorry for the stress and inconvenience this caused you.
We also sincerely apologize for the miscommunication regarding the tow truck. Being told help was just 5 minutes away, only to be left waiting for another two hours, is unacceptable. We will be investigating this severe breakdown in communication with our roadside assistance team to ensure this does not happen again.
We completely understand your frustration regarding the overall cost of the rental and your feeling that the experience was not worth the stress.
Your feedback is incredibly important, and we are addressing these issues internally to improve our support availability and the accuracy of our roadside assistance response times.
Thank you for bringing this to our attention, and we apologize once again for failing to provide the seamless experience you expected.
Elisa
Excellent experience!
Friendly people, easily accessible, and they don't nitpick over tiny pre-existing scratches just to bill you more. Excellent experience!
4 September 2026
Reply from Locauto Group - Palermo Aeroporto
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Great experience with Locauto – The Škoda Kamiq was the perfect rental!
We had a smooth and hassle-free rental experience with Locauto, and the Škoda Kamiq 1.0 TSI (115 hp) was an absolute pleasure to drive throughout our trip.
The car was handed over in great condition, spotless, and very well-maintained. The 1.0 TSI engine delivered the ideal balance between fuel efficiency and lively performance, handling both motorway drives and local roads with ease. Despite its compact exterior—which made parking stress-free—the interior offered plenty of room and comfortable luggage space.
Returning the vehicle at Palermo Airport was quick and transparent, and the digital check-in report gave us complete peace of mind. A big thank you to the Locauto team for the reliable service and providing such a great car.
Highly recommended – we would definitely rent with Locauto again!
5 September 2026
Reply from Locauto Group - Palermo Aeroporto
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Booking process was efficient and…
Booking process was efficient and friendly. I speak English and the communication was great. Return of the rental was simple - I was told where to park and left the keys in the car and went to the airport.
28 August 2026
Reply from Locauto Group - Palermo Aeroporto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Easy pick up and drop off from Palermo…
Easy pick up and drop off from Palermo Airport.
4 September 2026
Reply from Locauto Group - Palermo Aeroporto
Thank you for your feedback! Fausto
Reply from Locauto Group - Palermo Aeroporto
Dear Jos,thank you for your review.
We are glad that you enjoyed our service and we hope to welcome you back soon for a 5-star experience next time!
Elisa
Reply from Locauto Group - Palermo Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Perfect experience with Locauto.
Perfect experience with Locauto.
I recommend deeply.
A bit sad the car didn't have Android Auto / Car play.
Everything else was perfect.
3 September 2026
Reply from Locauto Group - Palermo Aeroporto
That's great to hear! See you soon, Angelo
Reply from Locauto Group - Palermo Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.