The car was as expected when booked on line. The Fiat Panda was new, in excellent driving condition, with good air conditioning. The interior seats were a little dirty upon pick up, but not much to co... See more
Company replied
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See what reviewers are saying
After renting cars in many countries over the years, I can confidently say this was one of the best experiences I’ve had with a rental company. The service was fast, efficient, and completely stress-f... See more
Company replied
There were no problems with a service, only surprise was a need for physical creadit card, maybe virtual one (in mobile phone) could be considered. Gentleman there was fine.
Company replied
Excellent experience. Easy handover at both ends, car was brand new and better than what we had ordered, and staff were fantastic. Thank you. No pushy sales on optional extras, no fuss on handover, it... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Palermo Via Umberto Giordano 8 potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0916850991 Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Contact info
Via Umberto Giordano 8, 90144, Palermo, Sicilia, Italy
- +39 0916850991
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4.7
Excellent
2k reviews
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Reply from Locauto Group - Palermo Notarbartolo
We are so happy about your all-out stressless experience. Lucrezia
Reply from Locauto Group - Palermo Notarbartolo
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Everything was perfect
Everything was fine. We got the car even earlier and returning it was not a problem. They also took over the car earlier without any problems. I highly recommend it. A small car for two people will be enough for you, because the streets are narrow and driving in Italy is like the Soviet Union - it knows no borders.
10 July 2025
Reply from Locauto Group - Palermo Notarbartolo
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Reply from Locauto Group - Palermo Notarbartolo
We are so happy about your all-out stressless experience. Lucrezia
Fast service
7 July 2025
Reply from Locauto Group - Palermo Notarbartolo
Thank you for the great review! Stefania
Reply from Locauto Group - Palermo Notarbartolo
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Reply from Locauto Group - Palermo Notarbartolo
Thank you for leaving us a positive review! See you soon, Enrico
Good cars but bad organization
We did not get the car we booked on booking.com
The return of the car was super unorganized with no structure at all. We waited forever (1+ hour) and then just had to leave the keys without a check, otherwise we would have missed our flight.
The car war great and clean. But the organization could use some work
6 July 2025
Reply from Locauto Group - Palermo Notarbartolo
Thank you for your feedback! Our customer's reviews are important for us to improve the quality of the service provided. We cant' wait to have you on board again, Luca
Easy pick up and drop off
Easy pick up and drop off. We had a Fiat Pandolina. Clean and easy to drive.
5 July 2025
Unprompted review
Reply from Locauto Group - Palermo Notarbartolo
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Good service
5 July 2025
Unprompted review
Reply from Locauto Group - Palermo Notarbartolo
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Highly recommend!
We picked up our car in Naples and the ladies were most helpful. We returned the car in Palermo and Anna was a pleasure to deal with. Easy, effortless and helpful, she even called a taxi to get us to our accomodation. The car was excellent and in perfect condition and extremely well maintained. We would definitely recommend this company for car hire.
4 July 2025
Unprompted review
Reply from Locauto Group - Palermo Notarbartolo
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
All was fine
27 June 2025
Reply from Locauto Group - Palermo Notarbartolo
Hey, thank you so much for your kind words. we hope to see you soon! Erika
Great Car/Great Service
Customer service provided by the local representative was excellent. We were exchanging cars (turning in a car after a 28-day rental and getting a new one for another 28 days) and our options and choices were clearly laid out and the rep assisted us in making the right decision. The car was almost new and fit our expectations and objectives entirely. Great car/great service!
25 June 2025
Reply from Locauto Group - Palermo Notarbartolo
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Great prices and excellent service by…
Great prices and excellent service by Giuseppe. If it wasn't for some minor issues between Booking.com and Locauto insurance (difference in coverage), I would've rated it 5 stars. Said this, it seems more convenient getting the insurance with Locauto directly - that way you can avoid any payment for damage, then having to make a claim with the third-party insurance and waiting for reimbursement for godknowshowlong.
1 July 2025
Unprompted review
Reply from Locauto Group - Palermo Notarbartolo
Thank you for your feedback! See you on the next rental, Carlo
Reply from Locauto Group - Palermo Notarbartolo
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Disappointed by the end of the trip
Very good handling of a dispute by the Catania airport agency.
On the other hand, the agency in Parlerme center gave us a very poor reception and took 600 euros from us without explaining why.
29 June 2025
Reply from Locauto Group - Palermo Notarbartolo
We are sorry to hear this. Please get in touch with our customer center department through our website: http://www.locautorent.com/customerservice our staff will help you to solve your issue. Thanks, Anna
Fantastici come sempre!
Personale gentile e sempre disponibile. Check-in e check-out facile e veloce, Locauto sono sempre i numeri uno!
30 June 2025
Reply from Locauto Group - Palermo Notarbartolo
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Reply from Locauto Group - Palermo Notarbartolo
Thank you for your feedback! Is there anything would you suggest we improve? See you soon, Carlo
Everything went super smoothly with…
Everything went super smoothly with Locauto. Giuseppe was great – very friendly and easy to communicate with during both pick-up and return. The Fiat Panda Hybrid was in perfect condition and had very low fuel consumption. A totally hassle-free experience – would definitely rent here again!
28 June 2025
Unprompted review
Reply from Locauto Group - Palermo Notarbartolo
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
Reply from Locauto Group - Palermo Notarbartolo
We're happy to hear you had a great time in Italy. See you soon, Ginevra
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