Banner for Locauto Group - Pisa Aeroporto

Locauto Group - Pisa Aeroporto Reviews 

4,382
•
TrustScore 4.5 out of 5

4.7

Piazzale Mario Cobianchi SNC, 56121 Pisa, Pisa / Toscana, IT

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

The assistant at Pisa airport was excellent. She was extremely helpful and spoke English. However the drop off at Milan was challenging as we could not find the entrance. A map would be helpful, as... See more

Company replied

Rated 5 out of 5 stars

Excellent experience with the car rental! The car was clean, comfortable, and in great condition. The service was professional, friendly, and everything went smoothly from start to finish. The whole p... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ A flawless car rental experience in Pisa Renting with Locauto was genuinely one of the best travel decisions I made during my stay in Pisa. From the moment I arrived, their team... See more

Company replied

Rated 5 out of 5 stars

We had a great experience renting the car! The pick-up process was very easy and smooth, and Simona was exceptionally kind, friendly, and helpful. She gave us useful advice and clear explanations to m... See more

Company replied


Company details

  1. Car rental company
  2. also in
  3. Van rental agency

Written by the company

Presso l'ufficio Locauto Rent di Pisa Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020421. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio.


Contact info

  • Piazzale Mario Cobianchi SNC, 56121, Pisa, Pisa / Toscana, Italy

  • +39 0243020421
Promotion box for Locauto Group - Pisa Aeroporto

Unisciti a MyLocauto Friends

Risparmia fino al 20% per sempre sul noleggio auto e furgoni

4.7

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(4,382)

61,707 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect and well organized

Pick up of rental car well organized (we were lucky not having a queue in the rental office).
Car in good technical shape (existing damages well documented in the car history) and clean (inside/outside).
Drop off quick and without discussions or handling problems within 15 minutes (we returned the car without damages caused by us). For our documentation we made a 360• video of the car.
Overall, perfect!
Staff friendly and polite.
Booking process via Booking.com easy.
Price fair enough compared to international rental car companies.

5 September 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

All great again

All great again

29 August 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

Excellent service

Excellent service. Highly recommended. Great cars. Friendly and helpful personnel. Excellent location. Very good prices.

4 September 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 5 out of 5 stars

Debit card friendly

I was grateful to have found a company which doesn’t ask for a huge deposit or allows the use of a debit card. The staff were friendly and helpful with the clarifications. I would rent from them again.

3 September 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

All very easy and quick

All very easy and quick. Both pick up and return. Would definitely use again.

1 September 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

From the booking process to the pick-up…

From the booking process to the pick-up to the drop-off everything was smooth sailing. The car was almost new, worked perfectly and was a joy to ride. The staff at the rental agency were very kind, professional and friendly and service was immaculate. Absolutely nothing but good things to say. I would 10/10 recommend using Locauto and should I return to Pisa, probably will. Grazie mille!

1 September 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

Excellent service

Excellent service. Hassle free no hard up selling. Would use again

2 September 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 3 out of 5 stars

Great staff, ok billing process for incidents

I appreciated how easy and affordable Locauto was for renting a car next-day in Italy. While a lot of rental companies can try to scam tourists (such as Italy Car Rent), Locauto did not. Their customer service was attentive and friendly when picking up and dropping off my rented cars, and when I got a flat tire during my rental time. However, I am only giving 3 stars as their billing process for the cost of the flat tire was slow and clunky. I didn't receive an invoice for the flat tire until a month past the end date of my trip and instead of putting all the charges into one invoice, they were split into two invoices that I received days apart from each other. This made my process to file an insurance claim a bit complicated as I completed my claim before the second invoice came in. In conclusion, however, the staff of Locauto at the Pisa Airport were very kind and trustworthy, so that was extremely appreciated!

26 June 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Dear Sarah,thank you for your honest review.
We are glad that you appreciated our kind and trustworthy staff. We would like to clarify that in case of damage, especially after a tow truck is required, Locauto waits for the estimate from the garage to send the correct invoice. We apologize if this was a problem for you. We thank you for your patience and we hope to welcome you back for a better experience next time.
Elisa

Rated 5 out of 5 stars

Smooth operation

Smooth operation - small delay checking in this was more todo with the person checking than Locauto - everything else was good

1 September 2026
Unprompted review
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Very easy

Very easy , no complications ,

25 August 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 5 out of 5 stars

Easy and quick online booking

Easy and quick online booking. The staff was friendly. The car was clean and ready on time. It was an excellent experience.

24 August 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Very straight forward

Very straight forward, friendly service.

30 August 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Quality, friendly and professional

From arriving at the desk to returning the car everything is perfect. The staff are friendly and professional. They don't hard sell upgrades or insurance. It's mentioned, once then move on. The car was fantastic and better than I had booked.

23 August 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

Very good from start to finish

Very good from start to finish. Will use on repeat visits without hesitation.

23 August 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

First time driving in Italy.

The waiting time in both reception and the car park was minimal the staff were very pleasant.
One point I would like to make is that I asked for an Audi A5 and was given a VW TROC, so the guy in the car park said they only had the VW. No offence VW but I think Audi are better. Apart from that the car was fine so no complaints. I would use this company again.

29 August 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

Ease of booking

Ease of booking, late model car, excellent price, no queue

29 August 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

Friendly staff…

Friendly staff with a simple collection and drop off process. Good car choice which was clean throughout.

27 August 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thank you for the great review! Stefania

Rated 5 out of 5 stars

Recommendable

Kind agent, the car was new and reliable. Everything was easy from pick up until return. Highly recommendable.

27 August 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Great service

Great service, clear, too the point and very close by the airport. Bravo

19 August 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look