The checkin option was very straightforward and the same as any other competitor. For the local city Rome Via Veneto pickup, the office was about a 10 minute walk from the carpark but very easy to... See more
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It was very easy to rent this vehicle though note the storage garage is a walk from the storefront where one completes the paperwork. The car was very clean and operated without any issues. It would h... See more
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The best car rental company in Italy! Rented a car on Rome with $0.01 deposit. Credit card was required but they also offer security deposits in cash and debit cards which is convenient. One way renta... See more
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The service was efficient, kind and seamless. The car was brand new and spotless. The delivery of the car to the Hotel and the collection of the car after the rental was very much appreciated. I wi... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Roma Via Veneto in Via Sardegna, 25 potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0642742395. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione. Disponibile il servizio di noleggio auto elettriche per spostamenti urbani e senza restrizioni di ZTL e di parcheggio.
Contact info
Via Sardegna 25, 00187, Roma, Lazio, Italy
- +39 0642742395
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4.5
Excellent
1k reviews
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Staff were v friendly
Staff were v friendly, esp at drop-off - also when discussing next rental (today!)
31 August 2025
Reply from Locauto Group - Roma Via Veneto
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
This rent went very well from the…
This rent went very well from the beginning and during the vacation.
However, the Malpensa return wad somewhat chaotic with a rude staff.
16 August 2025
Reply from Locauto Group - Roma Via Veneto
Thanks for your feedback! We can't wait to have you on board again and deserve 5 stars! See you soon, Carlo
The condition of the provided vehicle…
The condition of the provided vehicle is quite good, and the service at the counter was also very good, with clear communication and explanations. There was no forced sale of insurance.
12 August 2025
Reply from Locauto Group - Roma Via Veneto
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Overcharging for the rentals by misleading information
I was charged for the insurance policies which I never asked to buy, without my knowledge and consent. I only wanted the car and body protection coverage for my rental. But the girl at the counter billed for Theft Protection and Collision Damage Waiver without my consent. This was noticed by me when I returned the vehicle as they don’t issue any bills at the point of the first transaction. Misleading and inappropriate behavior for such a company.
18 August 2025
Reply from Locauto Group - Roma Via Veneto
We are sorry to hear that your experience was not up to standard, and we appreciate you bringing this to our attention. We would like the opportunity to investigate what went wrong, so please contact our customer center department through our website: http://www.locautorent.com/customerservice Thank you, Anna
Reply from Locauto Group - Roma Via Veneto
Thank you for your feedback! Fausto
Reply from Locauto Group - Roma Via Veneto
Hello, so glad you enjoyed the trip with us, Fabio
Reply from Locauto Group - Roma Via Veneto
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Room for improvement
Despite the good attitude of both the lady at the rental desk in Rome and of the person at the drop off in Pisa airport, I would have expected:
1. A much more customer satisfaction focused attitude from the person who actually handled the car (seemed annoyed I didn’t like the ‘or similar’ he proposed, nor he seemed too willing to provide alternatives (even if I was open to upgrade).
2. More car options
3. The car had low tyre pressure and little gas so I had to take care of this part.
First time I used Locauto
28 July 2025
Reply from Locauto Group - Roma Via Veneto
Thank you for your feedback. Our customer's reviews are important for us to improve the quality of the service provided. We hope to see you again and we will make sure you will live a 5 stars experience! See you soon, Carlo
The young lady in the office was very…
The young lady in the office was very efficient and professional.
8 August 2025
Reply from Locauto Group - Roma Via Veneto
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Bait and switch
Do not rent from Locauto! We booked an expensive Audi A3 as we wanted an nice car to tour around. When we showed up, they gave us a Fiat 500. The same Fiat was renting for about 200 euros less than the Audi. Typical bait and switch. While I understand that the car is not guaranteed, to try to say that an Audi and a Fiat are "Similar" is ridiculous. And, the cost discrepancy should have been refunded.
30 July 2025
Reply from Locauto Group - Roma Via Veneto
We are sorry to hear that your experience was not up to standard, and we appreciate you bringing this to our attention. We would like the opportunity to investigate what went wrong, so please contact our customer center department through our website: http://www.locautorent.com/customerservice Thank you, Gaia
Charges of things that were not my…
Locauto charged me a high value of charges which were not my responsibilty.
28 July 2025
Reply from Locauto Group - Roma Via Veneto
We are sorry to read your negative feedback. We have forwarded your report to the competent department. You will be contacted by the staff as soon as possible. Thanks, Carlo
Reply from Locauto Group - Roma Via Veneto
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Reply from Locauto Group - Roma Via Veneto
That's great to hear! See you soon, Angelo
the car was not full of gas and brought…
the car was not full of gas and brought it back with more gas than started. I’ve yet to get a credit for. The people at the desk were great though.
18 July 2025
Reply from Locauto Group - Roma Via Veneto
Thanks for your feedback. We are here to http://www.locautorent.com/customerservice help you with anything you need. Thanks, Carlo
Find other rental
I booked from booking.com and payed full price, then when I arrived Locauto charged me +80€ that I wasn’t expecting. The car was small, noisy, too small with no rear cam, the tray to cover the luggage was broken so I couldn’t left the car on the street
22 July 2025
Reply from Locauto Group - Roma Via Veneto
We are sorry to read your review. You can find more information about the additional charges on the “Special Rental Condition” page or the "General Rental Condition" page https://www.locautorent.com/en/legal-notice/terms-and-conditions/
Our customer center is at your disposal for any question relating to your claim. Please click http://www.locautorent.com/customerservice thanks, Luca
deception
Last night I returned a rental car to the Locauto car park at Rome Fiumicino Airport. As explained earlier, there are no employees to receive the car at night, so I parked the car myself, took a video of the car from all sides to show that the car was undamaged and put the keys in a special key box.In the morning I received an email that the employees had found new scratches on the front bumper and that I would be charged 315 euros. Before picking up the car, I also filmed and recorded all existing damage to the car. The existing damage and scratches to the front bumper were recorded in the checklist. I did not make any new scratches on the car.I have not received any response to my comments on this matter and my request to send photos and videos of new scratches. I consider these actions to be fraud on the part of Locauto. I was previously told by my friends who also used Locauto rental services that they are dishonest and practice such deception, but I did not attach any importance to this. I definitely do not recommend this company Locauto. Beware of these scammers
18 July 2025
Reply from Locauto Group - Roma Via Veneto
We are sorry to receive your review. If a vehicle shows minor scratches or damage, these are included in the "Check-out" form that is shown and sent to you at the pick-up. Also, you are asked to sign it for acceptance. In this way, pre-existing damages don’t generate issues when returning the vehicle. When dropping off the car or the van, you are welcomed by our parking staff who invites you to check the conditions of the vehicle. If damage or missing parts are detected, you are deemed responsible for the related amount, as provided for in the Car Damage List https://www.locautorent.com/en/legal-notice/terms-and-conditions To clarify any doubts please contact our customer centre http://www.locautorent.com/customerservice thanks, Anna
Not impressed
Rental office was at a different location than indicated in the voucher, even if the move had taken place months ago.
Parking far from rental office.
windshield washer not working
16 July 2025
Reply from Locauto Group - Roma Via Veneto
Thank you for your feedback. Our customer's reviews are important for us to improve the quality of the service provided. We have forwarded your review to the competent department. See you on the next rental, Carlo
Evetything was perfect
9 July 2025
Reply from Locauto Group - Roma Via Veneto
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Both my son and I rented a be T roc “…
Both my son and I rented a be T roc “ or similar” according to the site. Even though there was a t roc on site when we picked up our vehicles, we were given a vw golf and a Cupra Leon.. these vehicles are not “similar” in boot space which caused us a lot of issues in trying to pack our bags.
I reached out to the third party platform which (economy car rental) and it seems I’m not getting anywhere with my complaint
8 July 2025
Reply from Locauto Group - Roma Via Veneto
We are sorry to read your negative feedback Ivano. We would like to confirm you that the vehicle assigned to you belongs to the same category you chose during booking process. Unfortunately, it is not possible to choose the specific model and it depends on the availability. Thanks, Luca
Reply from Locauto Group - Roma Via Veneto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
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