When we picked up the car the service was professional. She showed us a sheet of paper with already damages to the car and all the information we would need. The pick-up and drop off was fast. We also... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
When we picked up the car the service was professional. She showed us a sheet of paper with already damages to the car and all the information we would need. The pick-up and drop off was fast. We also... See more
Company replied
The staff was very polite and attentive, explained all the details, and responded quickly. The company offers many convenient services, such as late-night returns.
Company replied
Marta at the Locauto office in Siena is excellent! She was very helpful at all times. Sheila Murray
Company replied
Your team was very accommodating. Especially, when they took time to drop off the vehicle at the hotel in Siena. The only one issue, but we figured it out was returning the car. That was a dau... See more
Company replied
Presso l'ufficio Locauto Rent di Viale Europa 23 a Siena potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0577288938. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
V.le Europa, 23, 53100, Siena, Siena / Toscana, Italy

Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything went well with the car and the return. It's mostly the car pick-up that was long. We had to wait in line for a long period and the car has been cleaned inside, but not the exterior.

Reply from Locauto Group - Siena DT
Convenient, easy, and the car was in great shape. Pick up and drop off were very easy

Reply from Locauto Group - Siena DT
the car was ok, the only thing it was a bit upseting is that the usb it was not working, so we have to look and save our mobile battery at times

Reply from Locauto Group - Siena DT
Great service. Thanks everyone! I can't remember names but you were all fab, especially the lovely lady who dealt with us. Thank you 🙏🏼

Reply from Locauto Group - Siena DT
We had a great experience while receiving the car and returning it. The executive was very helpful. Wait time was not that much. Car was in great condition.

Reply from Locauto Group - Siena DT

Reply from Locauto Group - Siena DT

Reply from Locauto Group - Siena DT
Friendly service and good car review in checkin and in checkout situation 👍

Reply from Locauto Group - Siena DT
Easy check-in. Nice vehicle. The only problem was that the return address for the vehicle in Rome was the address for the train station and not the exact address for the parking garage next to the train station. We needed to double park in Rome traffic to call Locauto to get the correct address. Not ideal.

Reply from Locauto Group - Siena DT

Reply from Locauto Group - Siena DT
In the case of language barrier, I am very grateful to the counter staff for their patient explanation. This is very important. Secondly, the car is also good and there are no problems. I will recommend this car rental company to everyone.

Reply from Locauto Group - Siena DT
I was able to speak with someone to make the reservation. It was convenient to rent and we were able to return after hours

Reply from Locauto Group - Siena DT
Great drop-off/pick-up service, very courteous and professional staff (Ms Florence in Siena)
Great brand new car

Reply from Locauto Group - Siena DT
A quite good rent. The car was a very little dirty when we picked up but it's ok. The ventilation didn't work correctly and it was a bit hot inside.
The employees was efficient and correct.
The price was good for the model we chose.

Reply from Locauto Group - Siena DT
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.