This time, the experience was not very good. We booked cars that would have enough space for 4 suitcases, but we received a FIAT 600 and a Nissan Juke. Could you please answer the question of how we... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good value for money ! It was quick at the arrival and departure, I had another car slightly better than the one I booked, the people were nice and helpful. The only thing is that because potentially... See more
Company replied
Everything was perfect! The whole rental process was smooth and easy, the car was great, and **no deposit was required**. Very happy with Locauto and would definitely use them again!
Company replied
I booked the car online and paid in advance. Made a mistake when entering my email address, but that did not become a reason to ruin my trip. Once I got in touch with the company, the issue was resolv... See more
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di Treviso Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0422433834. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Contact info
Via Noalese, 63, 31100, Treviso, Treviso / Veneto, Italy
- +39 0422433834
Unisciti a MyLocauto Friends
4.7
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great
Great, kind staff, easy check in and check out (maybe pick up car place a bit far)
12 January 2026
Reply from Locauto Group - Treviso Aeroporto
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Decent price for a good car
Decent price for a good car. Pickup was bit time consuming with lot of process which can be fastened. Drop off was quick and easy. Overall a good experience
26 January 2026
Reply from Locauto Group - Treviso Aeroporto
Thank you for taking the time to send your review of your rental experience, Jain. We hope to see you for your next rental soon
Anna
Everything was easy and perfect!
18 January 2026
Reply from Locauto Group - Treviso Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Great car (brand new) and a smooth…
Great car (brand new) and a smooth service of pick up and drop off.
Highly recommend to do online check in to avoid ques in the terminal. You will just go to the car park and pick your key.
26 January 2026
Reply from Locauto Group - Treviso Aeroporto
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Nice service
25 January 2026
Reply from Locauto Group - Treviso Aeroporto
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Excellent car rental service
Excellent car rental service. The staff speaks English and is very supportive.
18 January 2026
Reply from Locauto Group - Treviso Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Excellent service
Excellent service. Nice people, friendly and helpfull. Very good car (vw t-rok under 15000 mileage)
23 January 2026
Reply from Locauto Group - Treviso Aeroporto
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Disaster
I stay 2 hours to pick up the car, in the middle of winter you don t have winter tyres. I book a big car and i receved a small car.
18 January 2026
Reply from Locauto Group - Treviso Aeroporto
We are sorry to read your negative feedback Mihail. We would like to confirm you that the vehicle assigned to you belongs to the same category you chose during booking process. Unfortunately, it is not possible to choose the specific model and it depends on the availability. Locauto provides snow chains at the rental rate during the winter season at no additional cost. Please ask our staff for more information about winter tires.
Amanda
Great customer service.
17 January 2026
Reply from Locauto Group - Treviso Aeroporto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Good value for money, easy and fast process
Good value for money, easy and fast process.
I would recommend having a couple of options for insurance at the desk, a full one and a cheap excess reduction.
They had a one covering tires/frontscreen but it was too expensive to make sense.
17 January 2026
Reply from Locauto Group - Treviso Aeroporto
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Very professional and friendly staff
Very professional and friendly staff, everything went smooth without pushy classic upsells you typically get with car rentals.
17 January 2026
Reply from Locauto Group - Treviso Aeroporto
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Reply from Locauto Group - Treviso Aeroporto
We would love to make your experience unique, is there anything you recommend we improve?
Thanks for your review,
Amanda
Extremely poor and irresponsible…
Extremely poor and irresponsible experience. I was given a vehicle equipped with summer tires with only about 3 mm of tread, in winter conditions, at a temperature of -11°C. On top of that, the car had summer windshield washer fluid, which is completely unsuitable for freezing temperatures.
Because of this, I nearly had three serious accidents. The car was unstable, braking felt unsafe, and visibility was compromised as the washer fluid froze on the windshield.
This is not just bad service — it is a serious safety issue that puts the driver and other road users at risk. A car rental company should meet basic safety standards, and in this case, they clearly failed.
I do not recommend this company and will not use their services again.
7 January 2026
Reply from Locauto Group - Treviso Aeroporto
Thank you for your review. We are sorry to hear that you were unhappy with the service you received. Locauto provides winter equipement ( ex. snow chains) at the rental rate during the winter season at no additional cost. Please ask our staff for more information about winter tires.
Amanda
Professional service
Professional, easy check- in and check-out. Transparent information. I will definitely use their service again.
12 January 2026
Reply from Locauto Group - Treviso Aeroporto
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Smooth rental. Would recommend.
Smooth rental. Would recommend!
Only complaint I have is that a friend of mine booked an automatic VW T-Roc but was given an automatic VW Polo which are not the same class.
4 January 2026
Reply from Locauto Group - Treviso Aeroporto
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Good experience
Good experience
We booked VW T Rock or similar and they gave us a VW Taigo which is, in my opinion, inferior.
10 January 2026
Reply from Locauto Group - Treviso Aeroporto
Thank you so much for the 4 stars!
See you soon,
Rebecca
All was perfect
11 January 2026
Reply from Locauto Group - Treviso Aeroporto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Reply from Locauto Group - Treviso Aeroporto
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Everything was smooth and easy
9 January 2026
Reply from Locauto Group - Treviso Aeroporto
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Reply from Locauto Group - Treviso Aeroporto
Many thanks, see you soon! Erika
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.