This time, the experience was not very good. We booked cars that would have enough space for 4 suitcases, but we received a FIAT 600 and a Nissan Juke. Could you please answer the question of how we... See more

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Good value for money ! It was quick at the arrival and departure, I had another car slightly better than the one I booked, the people were nice and helpful. The only thing is that because potentially... See more
Company replied
Everything was perfect! The whole rental process was smooth and easy, the car was great, and **no deposit was required**. Very happy with Locauto and would definitely use them again!
Company replied
I booked the car online and paid in advance. Made a mistake when entering my email address, but that did not become a reason to ruin my trip. Once I got in touch with the company, the issue was resolv... See more
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di Treviso Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0422433834. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Contact info
Via Noalese, 63, 31100, Treviso, Treviso / Veneto, Italy
- +39 0422433834

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Reply from Locauto Group - Treviso Aeroporto

Reply from Locauto Group - Treviso Aeroporto
It was not thé forse time I rent a car…
It was not thé forse time I rent a car from Locauto . This time too, it was rather fast to have And to bring back the car. All the staff was nice. The car was clean.

Reply from Locauto Group - Treviso Aeroporto
The atención when i picked up the car…
The atención when i picked up the car and when i droped it off simple and best atención

Reply from Locauto Group - Treviso Aeroporto
Rented me a car with summer tires in…
Rented me a car with summer tires in the middle of the winter. I don’t care about Italian rules, it’s mandatory to offer winter tires in winter.

Reply from Locauto Group - Treviso Aeroporto
Pros and Cons
Pros: good car with small mileage, helpful staff at desk and check-out.
Cons: unclear insurance status because insurance was by booking.com

Reply from Locauto Group - Treviso Aeroporto

Reply from Locauto Group - Treviso Aeroporto
Very poor and slow service at the…
Very poor and slow service at the counter at Venice Treviso Airport. A queue of 5 people in 2 hours.

Reply from Locauto Group - Treviso Aeroporto
not so good
Advertised Toyota Aygo turned into Fiat Panda - multiple scratches on every side.
Advertised tire chains turned into tire socks - pretty useless in Dolomites.
Summer tires in winter.
At the car return a Locauto rep tried to frame me in a few scratches but ultimately he gave up.
The positive - smart checkin works really good and fast.

Reply from Locauto Group - Treviso Aeroporto
Very good service
Excelent service, great car, I’ve just had some issues because of the snow but the car was perfect. Low prices.

Reply from Locauto Group - Treviso Aeroporto

Reply from Locauto Group - Treviso Aeroporto
Everything was fast ane simple. The best experience for rentacar in Italy in 15years. Thank you
the girl at the reception was very polite and kind. the guy who delivered and picked up the car was fast and precise. the car was great. thank you

Reply from Locauto Group - Treviso Aeroporto
The reception at the Treviso airport…
The reception at the Treviso airport desk by Luca F was excellent from the very beginning. That is very important because he was the face of the company.
I had booked a car with winter tyres as I was going skiing in the Dolomites. Luca suggested I upgrade by paying a difference and take a 4x4 SUV, which I finally accepted. It was really good advice and a good decision. We had several days of snowfall and the accommodation we rented was up a hill.
We will repeat!
Thank you Luca F. !

Reply from Locauto Group - Treviso Aeroporto
Winter tyres and chains
I booked winter tyres (51eur extra charge) and chains as I went for a holiday in the mountains. I got summer tyres and chains - the employee said upon pickup the tyres are all season (they were not). When it started to snow I tried to put on the chains and it turned out they were the wrong size - up to R16 and the tyres were R17. As a result I wasted 1,5 days of holiday as I had to wait in the hotel for the snow to stop and the roads to be cleaned. On top of that the next day I had to drive through snowy roads down to the valley, I returned to Treviso to get good chains from Locauto. The person confirmed my tyres were summer ones and changed my chains to the good size, saying they don't have cars with winter tyres atm and that I should write a complaint. The next days I had to mount the chains in the night and in the mud in order to be able to continue my plans. Upon dropoff at Bergamo the employee told me to write a complaint by email to customer service. I have still not received an answer after 5 days. I would like AT THE VERY LEAST my money back for the extra winter charge. The company should be better prepared for winter, I did not rent a car in Sicily and the mountains are nearby.

Reply from Locauto Group - Treviso Aeroporto
Great
Great, kind staff, easy check in and check out (maybe pick up car place a bit far)

Reply from Locauto Group - Treviso Aeroporto
Decent price for a good car
Decent price for a good car. Pickup was bit time consuming with lot of process which can be fastened. Drop off was quick and easy. Overall a good experience

Reply from Locauto Group - Treviso Aeroporto
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