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Locauto Group - Treviso Aeroporto Reviews 

2,537
TrustScore 4.5 out of 5

4.7

Via Noalese, 63, 31100 Treviso, Treviso / Veneto, IT


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See what reviewers are saying

Rated 4 out of 5 stars

This time, the experience was not very good. We booked cars that would have enough space for 4 suitcases, but we received a FIAT 600 and a Nissan Juke. Could you please answer the question of how we... See more

Rated 5 out of 5 stars

Good value for money ! It was quick at the arrival and departure, I had another car slightly better than the one I booked, the people were nice and helpful. The only thing is that because potentially... See more

Company replied

Rated 5 out of 5 stars

Everything was perfect! The whole rental process was smooth and easy, the car was great, and **no deposit was required**. Very happy with Locauto and would definitely use them again!

Company replied

Rated 5 out of 5 stars

I booked the car online and paid in advance. Made a mistake when entering my email address, but that did not become a reason to ruin my trip. Once I got in touch with the company, the issue was resolv... See more

Company replied


Company details

  1. Car rental company
  2. Van rental agency

Written by the company

Presso l'ufficio Locauto Rent di Treviso Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0422433834. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.


Contact info

  • Via Noalese, 63, 31100, Treviso, Treviso / Veneto, Italy

  • +39 0422433834
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4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

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4.7

All reviews

(2,537)

63,176 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service, quick check-in and nice staff

10 February 2026
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Reply from Locauto Group - Treviso Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 5 out of 5 stars

Personal amabil

Personal amabil, inchiriere facila, masini curate si de calitate

8 February 2026
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Reply from Locauto Group - Treviso Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

It was not thé forse time I rent a car…

It was not thé forse time I rent a car from Locauto . This time too, it was rather fast to have And to bring back the car. All the staff was nice. The car was clean.

9 February 2026
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Reply from Locauto Group - Treviso Aeroporto

Grazie! È anche attraverso queste belle recensioni che cresciamo ogni giorno! A presto, Enrico

Rated 5 out of 5 stars

Very great experience

8 February 2026
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Reply from Locauto Group - Treviso Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 1 out of 5 stars

Rented me a car with summer tires in…

Rented me a car with summer tires in the middle of the winter. I don’t care about Italian rules, it’s mandatory to offer winter tires in winter.

5 February 2026
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Reply from Locauto Group - Treviso Aeroporto

Thank you Bogdan for taking the time to write us your feedback. We are sorry for your disappointment, Locauto operates respecting the rules, that's why our vehicles are equipped with snow sock or snow chains while winter tyres are available on request
You can read our T&C at this linkhttps://www.locautorent.com/en/legal-notice/terms-and-conditions/ for further informations.

Alex

Rated 4 out of 5 stars

Pros and Cons

Pros: good car with small mileage, helpful staff at desk and check-out.
Cons: unclear insurance status because insurance was by booking.com

2 February 2026
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Reply from Locauto Group - Treviso Aeroporto

Hello Vladimirs, thank you so much for your positive feedback.

Amanda

Rated 5 out of 5 stars

Everything ok

3 February 2026
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Reply from Locauto Group - Treviso Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Ponctuality

Ponctuality, good service
A good experience.

27 January 2026
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Reply from Locauto Group - Treviso Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 3 out of 5 stars

Very poor and slow service at the…

Very poor and slow service at the counter at Venice Treviso Airport. A queue of 5 people in 2 hours.

2 February 2026
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Reply from Locauto Group - Treviso Aeroporto

Thank you Piotr for bringing this matter to our attention. We have sent your review to competent department. We hope to see you again.

Mauro

Rated 2 out of 5 stars

not so good

Advertised Toyota Aygo turned into Fiat Panda - multiple scratches on every side.
Advertised tire chains turned into tire socks - pretty useless in Dolomites.
Summer tires in winter.
At the car return a Locauto rep tried to frame me in a few scratches but ultimately he gave up.
The positive - smart checkin works really good and fast.

30 January 2026
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Reply from Locauto Group - Treviso Aeroporto

Hi Piotr, thank you for your feedback and for using our smart check-in system, which really helps to speed up the process at the counter. During the winter season Locauto provides snow chains and snow socks for free. If available, winter tyres are payable at the counter.
Your review will for sure help us to improve our service level.

Martina

Rated 5 out of 5 stars

Very good service

Excelent service, great car, I’ve just had some issues because of the snow but the car was perfect. Low prices.

1 February 2026
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Reply from Locauto Group - Treviso Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

The reception at the Treviso airport…

The reception at the Treviso airport desk by Luca F was excellent from the very beginning. That is very important because he was the face of the company.
I had booked a car with winter tyres as I was going skiing in the Dolomites. Luca suggested I upgrade by paying a difference and take a 4x4 SUV, which I finally accepted. It was really good advice and a good decision. We had several days of snowfall and the accommodation we rented was up a hill.
We will repeat!
Thank you Luca F. !

23 January 2026
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Reply from Locauto Group - Treviso Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 1 out of 5 stars

Winter tyres and chains

I booked winter tyres (51eur extra charge) and chains as I went for a holiday in the mountains. I got summer tyres and chains - the employee said upon pickup the tyres are all season (they were not). When it started to snow I tried to put on the chains and it turned out they were the wrong size - up to R16 and the tyres were R17. As a result I wasted 1,5 days of holiday as I had to wait in the hotel for the snow to stop and the roads to be cleaned. On top of that the next day I had to drive through snowy roads down to the valley, I returned to Treviso to get good chains from Locauto. The person confirmed my tyres were summer ones and changed my chains to the good size, saying they don't have cars with winter tyres atm and that I should write a complaint. The next days I had to mount the chains in the night and in the mud in order to be able to continue my plans. Upon dropoff at Bergamo the employee told me to write a complaint by email to customer service. I have still not received an answer after 5 days. I would like AT THE VERY LEAST my money back for the extra winter charge. The company should be better prepared for winter, I did not rent a car in Sicily and the mountains are nearby.

29 January 2026
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Reply from Locauto Group - Treviso Aeroporto

Thank you for your message. We'll investigate through our customer center.
Thank you,

Rebecca

Rated 5 out of 5 stars

Great

Great, kind staff, easy check in and check out (maybe pick up car place a bit far)

12 January 2026
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Reply from Locauto Group - Treviso Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 4 out of 5 stars

Decent price for a good car

Decent price for a good car. Pickup was bit time consuming with lot of process which can be fastened. Drop off was quick and easy. Overall a good experience

26 January 2026
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Reply from Locauto Group - Treviso Aeroporto

Thank you for taking the time to send your review of your rental experience, Jain. We hope to see you for your next rental soon
Anna

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