**editing review as I got my refund processed quickly. Not sure what’s happening to my content and buildings insurance premium. I took out insurance in February and paid in advance for 12 months.... See more
Company replied
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See what reviewers are saying
Locket is an insurer that understands the benefit of smart technology to keep your home safe and provides a discount for doing so. They are very responsive, have an app that can get you further disco... See more
Company replied
So far so good. Insurance cover hasn't even started yet so not needed to make a claim or anything tricky like that. However cover was a good price and the app seems very well built and intuitive. Nice... See more
Company replied
I can't really give an honest review as the Home Insurance policy I've purchased doesn't kick in until 24/4/22. However, the buying part was very straightforward and clear. The price I paid won ha... See more
Company replied
Company details
Written by the company
Love it? Locket. Use smart technology to protect the things you love and we’ll give you a fairer price on your home insurance. (Previously Hiro)
Contact info
5 Jardine House, Bessborough Road,, HA1 3EX, Harrow, United Kingdom
- hi@locket.insure
- locket.insure
4.5
Excellent
304 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Locket Insurance are a breath of fresh air!
Locket Insurance are a breath of fresh air! I make use of so much technology in my house which is there for my convenience as well as security. It’s great to have an insurance company who actually know what the latest tech is, what it does and how it helps. I’ve invested in a smart lock on the back of knowing it would reduce my insurance premium! Been with them for a few months now and thankfully not had to use them but they do give me confidence should I ever need them they’ll be there.
11 August 2022
Unprompted review
Reply from Locket
We love the techs.
Thanks Kevin, hopefully you won't have to make a claim, but if you do, we'll be here!
Locket- Great service and price
Locket is an insurer that understands the benefit of smart technology to keep your home safe and provides a discount for doing so.
They are very responsive, have an app that can get you further discounts on smart tech (cameras, alarms, etc.) and are pleasant to deal with. Something that is rare to be able to say about insurance companies nowadays.
11 August 2022
Unprompted review
Reply from Locket
Stuart, what a pleasant review - thank you!
We truly do value you and your home, which is why we give discounts on protective smart tech through our Smart Store (not to mention, discounts off your premium!). If there are any devices you find are missing to add to your policy, just contact us and we'll get your device reviewed and (potentially) added to our approved list.
You came out as the lowest quote and to…
You came out as the lowest quote and to my surprise you were still offering what I need from my insurance.
I like the fact that everything is on line to safe costs.
17 July 2022
Reply from Locket
Hey Willem, thank you for the review. We're pleased to hear that you're a fan of our digital-first approach!
Reply from Locket
Thanks for the review Gareth, and welcome to Locket!
Great company
Great company, excellent prices, site easy to navigate, saved £200 this year on like for like quote for house insurance. Thanks.
13 July 2022
Reply from Locket
Great review. Thank YOU, Brenda! Welcome to Locket.
If you thought our website was easy to navigate, download our app and easily manage your policy on your mobile - you can also find your unique referral code in the app, where you and the person you refer both win prizes!
Great company to deal with
Great company to deal with. Everything made easy online. competitive cost wise.
12 July 2022
Reply from Locket
"Great, easy and competitive."
How kind of you, Said - thank you and welcome!
Cheapest for my home insurance
Cheapest for my home insurance. The app seems handy enough to use.
9 July 2022
Reply from Locket
Welcome on board, Peter!
Don't forget to check out your referral code in the app - give it to a friend and you both win a Mystery prize when they join Locket!
Actually trying to reduce risk and premiums
Fantastic service reducing premiums and risk using smart home tech, with excellent customer service using better technologies such as live chat, discord with real people.
I'm really feeling the heart from this company, ironically for insurance services! Will be recommending my entire family to use Locket!
5 July 2022
Unprompted review
Reply from Locket
Shamshir, what a review.
We absolutely love that we could tap into the minds of fellow smart tech enthusiasts.
Thank you so much for your kind words, and we love having you as an Insider. We want to do everything that we can to reduce risk and increase security.
You probably already know, but if you are going to tell your family to use us, don't forget to apply your unique code, so both sides can win mystery prizes (which includes more smart tech!).
Reply from Locket
Easy come, easy (hopefully not) go, great member.
Welcome Gerard!
Prices are very competitive and a very…
Prices are very competitive and a very user friendly website with minimum questions
3 July 2022
Reply from Locket
We ask less, so we can impress
Compatible with other insurance…
Compatible with other insurance companies with additional extras.
Customer Service is very high.
Would have no problem recommending to family & friends.
2 July 2022
Reply from Locket
Welcome to Locket, and thank you so much for taking the time to share your experience with us!
At Locket, we don't charge any cancellation or admin fees. You won’t have to pay to change your policy, or to cancel it, and we’ll even refund you for any time that you haven’t used. As our policies function on a monthly/annual rolling subscription, your price doesn’t automatically jump up after a year. This is why instead of a 'renewal', we leave it up to our members to opt out at any time, or carry on with us.
I hope this clarifies things for you, and if not, feel free to reach out to us at hi@locket.insure, and we'll be happy to answer any questions or queries!
Excellent customer service would highly…
Excellent customer service would highly recommend
1 July 2022
Reply from Locket
Thanks, Gareth!
If you'd like to recommend us, don't forget to use your unique code in your Locket app where you and your friend will both win a Mystery Box Prize, when they sign up!
Well priced and easy to obtain.
Well priced and easy to obtain.
Can you give more info on the emergency cover
1 July 2022
Reply from Locket
Welcome to Locket, Mr Joe O! And, thank you for the 5* review.
You can find information on our optional power-ups (including Home Emergency) on our website: https://locket.insure/home-insurance/
Alternatively, you can download the Locket app and find details of what's included. You can also add/remove power-ups, with a next-day billing recalculation via the app.
If you have any queries, please don't hesitate to reach out to us via our chat function or at hi@locket.insure - where there'll be a friendly human, happy to help you!
Excellent service so far
30 June 2022
Reply from Locket
We'll make sure we keep it this way. Thanks P, and welcome!
Super service
29 June 2022
Reply from Locket
Super review
Thanks, Carmen - we're super thrilled to have you as a member!
Easy to use and navigate
Easy to use and navigate, all information regarding the policy sent by e-mail quickly.
26 June 2022
Reply from Locket
We like to be quick off the mark!
Thank you so much for taking the time in sharing your experience with us, Dawn.
Reply from Locket
We don't like to mess around, Martin.
Welcome to Locket - let's hope your time with us carries on without any complications!
Hi I really don’t know yet as I’m a new…
Hi I really don’t know yet as I’m a new customer,
But I suppose you really don’t until something happens, so I guess we’ll have to wait and see,
25 June 2022
Reply from Locket
Let's hope something won't happen but if it does, we'll be here.
Welcome to Locket and thank you for the 5* rating!
Very easy to sort and reasonable price.
24 June 2022
Reply from Locket
Very good review and reasonable rating.
Thank you and welcome on board!
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