**editing review as I got my refund processed quickly. Not sure what’s happening to my content and buildings insurance premium. I took out insurance in February and paid in advance for 12 months.... See more
Company replied
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See what reviewers are saying
Locket is an insurer that understands the benefit of smart technology to keep your home safe and provides a discount for doing so. They are very responsive, have an app that can get you further disco... See more
Company replied
So far so good. Insurance cover hasn't even started yet so not needed to make a claim or anything tricky like that. However cover was a good price and the app seems very well built and intuitive. Nice... See more
Company replied
I can't really give an honest review as the Home Insurance policy I've purchased doesn't kick in until 24/4/22. However, the buying part was very straightforward and clear. The price I paid won ha... See more
Company replied
Company details
Written by the company
Love it? Locket. Use smart technology to protect the things you love and we’ll give you a fairer price on your home insurance. (Previously Hiro)
Contact info
5 Jardine House, Bessborough Road,, HA1 3EX, Harrow, United Kingdom
- hi@locket.insure
- locket.insure
4.5
Excellent
304 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have only joined Locket however seems…
I have only joined Locket however seems very efficient so far
24 June 2022
Reply from Locket
Efficiency is (one of) the best policies.
Welcome to Locket, Colette! To more efficient days ahead.
Moved my home and contents to Locket…
Moved my home and contents to Locket purely on price but am already amazed at the Customer Service I am benefiting from. Keep up the great work Locket.
23 June 2022
Reply from Locket
That's such good news, Mary! We're thrilled we could impress you and we hope this carries on.
Thank you so much for taking the time to share your experience with us, and welcome to Locket!
Reply from Locket
Fantastic member and welcome and great review also.
Thank you, Barry! We're thrilled to have you on board.
Reply from Locket
Easy peasy, lemon squeezy.
Welcome to Locket, Mrs Lydon!
Saved nearly £100 by switching.
Saved nearly £100 by switching.
Thats got to be good in these hard times🤗🤗🤗
17 June 2022
Reply from Locket
We're thrilled you got to save that much with us! Don't forget, you can amend your cover and excess through the Locket app, with a next day billing recalculation, if you ever wanted to change your policy.
Welcome to Locket, Kathryn, and thank you for the great review!
Household Insurance
A painless website with great flexibility of cover options and a good saving against my existing insurer who had increased rates by 30%. Locket have also encouraged me to look at Smart options within the home
17 June 2022
Reply from Locket
That's so exciting - we're so glad you're looking into how to protect your home with smart tech! Check out our blogs that may guide you as to where to start.
Welcome to Locket, and thank you so much for taking the time to share your positive experience with us!
Home Insurance
Received quote, happy with price, went ahead everything simple & straightforward.
Very painless happy days.👍😎
15 June 2022
Reply from Locket
Oh happy day 🎶
"Painless" is definitely the way we want to be described. Thank you, Peter, and welcome to Locket!
Easy and fast way to arrange home…
Easy and fast way to arrange home insurance. Cover provided at a very competitive rate.
14 June 2022
Reply from Locket
"Easy and fast" - you're too kind, Frazer. We do like a bit of competition.
Welcome to Locket and thank you for the fantastic review!
Good value for money
14 June 2022
Reply from Locket
We're thrilled you thought so, Kieran!
Did you know you can also be rewarded for referring a friend? Send your friends your unique referral code in the Locket app for you both to win a Mystery Box Prize (which could range from Amazon Vouchers to Smart Devices and much more)!
Tap "Get exclusive rewards" in the Locket app to see and share your unique referral code!
Reply from Locket
We like to keep things easy peasy lemon squeezy for our members - welcome to Locket, Jim!
easy to navigate
12 June 2022
Reply from Locket
Easy to get member perks and benefits in the app, too! Log in to your account to get your exclusive rewards.
Reply from Locket
And we're still looking to expand our coverage where we can - so, if you see something missing, feel free to reach out to us at hi@locket.insure and we'll log your request for review!
Welcome to Locket, Mark! We're delighted to have you as a member.
Great price in the current climate
Great price in the current climate, great product and everything covered. Easy app to access.
11 June 2022
Reply from Locket
A great review from a great customer - thank you and welcome to Locket, Mr Brownlee!
Don't forget - you can access your exclusive rewards and member benefits in the app; like winning a Mystery Box prize for referring a friend!
Reply from Locket
Thank you for the lovely review, Chris - and welcome to Locket!
Quick and easy to use
9 June 2022
Reply from Locket
Welcome to Locket, Mr Brady!
Download the Locket app to manage your policy quickly and easily, too.
was able to get house insurance for…
was able to get house insurance for less than my last policy, did it on line took a few minutes form very easy and straightforward to fill in, policy took effect straight away.
9 June 2022
Reply from Locket
Do you know what else takes effect immediately, Frank?
The changes you make to your policy in the Locket app - log in to add or remove power-ups, increase or decrease your excess or cover, and add smart devices for a smart discount.
And finally, enjoy hassle-free control of your policy, in your pocket!
Straightforward process
Straightforward process, great cover and by far the best price available to me.
9 June 2022
Reply from Locket
We do like to keep it simple and fair. It's great to hear you had a good onboarding process, Eamon - welcome!
Price was good
Price was good, app was easy to find, install and get logged in.
Everything went very smoothy.
9 June 2022
Reply from Locket
Well, I guess you could call us the 'smooth operator'.
Welcome to Locket Gary!
Bought Home Insurance on go…
Bought Home Insurance on go compare...easy to use...hassle free
8 June 2022
Reply from Locket
Who likes hassle? Not us.
If you want to control your policy in a hassle free way too, be sure to download the Locket app, where you can manage and change your cover.
Welcome on board, Paul! Delighted to have you here.
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