**editing review as I got my refund processed quickly. Not sure what’s happening to my content and buildings insurance premium. I took out insurance in February and paid in advance for 12 months.... See more
Company replied
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See what reviewers are saying
Locket is an insurer that understands the benefit of smart technology to keep your home safe and provides a discount for doing so. They are very responsive, have an app that can get you further disco... See more
Company replied
So far so good. Insurance cover hasn't even started yet so not needed to make a claim or anything tricky like that. However cover was a good price and the app seems very well built and intuitive. Nice... See more
Company replied
I can't really give an honest review as the Home Insurance policy I've purchased doesn't kick in until 24/4/22. However, the buying part was very straightforward and clear. The price I paid won ha... See more
Company replied
Company details
Written by the company
Love it? Locket. Use smart technology to protect the things you love and we’ll give you a fairer price on your home insurance. (Previously Hiro)
Contact info
5 Jardine House, Bessborough Road,, HA1 3EX, Harrow, United Kingdom
- hi@locket.insure
- locket.insure
4.5
Excellent
304 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Reply from Locket
We think the same of you, Sarah.
Welcome - it's fantastic to have you on board!
Refreshing modern way of approaching…
Refreshing modern way of approaching insurance, taking into account how people invest in there home security and passing on savings accordingly
5 May 2022
Reply from Locket
Thanks for the 5 star review, Gavin - welcome on board!
If you would like to read some more educational content on home security and how to save, check out our blogs section on our website:
https://locket.insure/blog/
Very easy to use
5 May 2022
Reply from Locket
Great to hear our goals are being met - thank you and welcome!
If you like ease, don't forget to download the Locket app to manage your policy easily.
much cheaper than loads of others and…
much cheaper than loads of others and still the same cover, thank you
4 May 2022
Reply from Locket
Ciara, welcome to Locket!
Thanks so much for the 5 star review - we really appreciate it.
Best value by miles!
4 May 2022
Reply from Locket
First of all, thank you for the compliment and the review!
I'm not quite sure if we should be glad or sad, as you've given us 1 star. We would love to hear your feedback as to why this is - we're constantly on a mission to improve our service here at Locket!
Really easy to sort my home insurance
Really easy to sort my home insurance. No confusing jargon and simple layout of the website. Cheapest too! Definitely recommend.
3 May 2022
Reply from Locket
We're delighted to hear that you were pleased with our service, Julie - welcome to Locket!
Thanks for recommending, too - did you know that you can refer a friend to Locket, and we'll give you both a Mystery Box Prize which could range from Amazon Vouchers to Smart Devices and much more!?
Tap "Get exclusive rewards" in the Locket app to see and share your unique referral code!
Reply from Locket
Thank you for the excellent review, Andrea!
Welcome on board! If you ever need to reach out and experience excellent customer service, a friendly human will be on the other side of the chat function - which you can find in the app or on our website.
Got a quote & was really happy until.....
Got a quote & was really happy with cover & price so went ahead & bought after reading all the details in the quote carefully.
Next day I was reading the FAQ where it said they could not cover tenants (this was contents only cover) so I immediately cancelled & bought from More Than instead but had I not seen that I could've made a claim & then been told I was not covered.
Nowhere on the quote generation did it say on contents only cover you must own the home you're living in, NOWHERE.
To me if this is a mistake it's a really horrendous one that could cost someone everything & Locket should be ashamed of themselves.
3 May 2022
Reply from Locket
Hi Richard,
We think there's been a big misunderstanding and we're so sorry for this.
We've recently launched Contents Insurance whereby renters, or homeowners, can purchase a policy. This meant that we could, and still can, offer home insurance to tenants, as well as to those who own a property. The FAQ you happened to come across was referring to our Buildings & Contents Insurance only. We can assure you that you would have been covered if you had made a claim.
A member of our team is reaching out to you personally to clear this up and we've banished the guilty FAQ into oblivion.
We're so sorry, again, that this misunderstanding caused you to worry.
We hope that someday we can welcome you to Locket, again.
Best wishes,
The Locket Team
Your premium was competitive.
2 May 2022
Reply from Locket
Thanks, Kanu - welcome!
You should see us playing Monopoly, if you like competitive.
I have given 5 stars as the process was…
I have given 5 stars as the process was simple, it would be nice to talk to a person though.. I can't review on a claim as iv not needed to do that..
1 May 2022
Reply from Locket
Boop-beep-bot, welcome Tanya! I am real person..
Seriously though, feel free to reach out using the chat function in the app or website - you'll always find a real human there ready to answer your queries!
So easy to use this site and app 5star…
So easy to use this site and app 5star rating ..and for thoys saying scam it definitely is NOT..
30 April 2022
Reply from Locket
Woo-hoo thanks for the 5 stars, Dorothy - welcome to Locket!
I can assure you, we are not a scam. Thoys, what were you thinking?
Good price
Good price. Easy to complete online. As always with insurance, I'll see how good they are if I need to make a claim.
29 April 2022
Reply from Locket
Hopefully you won't ever have to make a claim, Mark - but if you do, we'll be here.
Welcome to Locket!
Lowest quote
Lowest quote and the app is easy to use. A query I had was answered promptly. Seems to be pretty good.
28 April 2022
Reply from Locket
We're here for any other queries Mrs Hackney. Welcome and thank you for the review!
Great service so far
Great service so far. I can change the details of the cover I want and feel like I’m a partner in this rather than just a number
28 April 2022
Reply from Locket
Dave, of course you're not just a number. We value you as much as you value your home. Welcome!
Don't forget to download the Locket app to manage your policy and feel free to reach out to us via the chat function.
A breath of fresh air!
A breath of fresh air! Locket was really easy to set up, offered a better rate than I was getting elsewhere and they even personally reached out once everything was set up. I love their focus on smart tech and based on my experience so far I can see myself sticking with them for many years to come! Thanks!
27 April 2022
Reply from Locket
Kevin, what an amazing review! Thank you and welcome, again, to Locket!
You can stay with us as long as you desire (you can leave as you please with Locket - no hidden fees) and we would love to have you for years to come.
Fast easy and good price
26 April 2022
Reply from Locket
Thank you for the review and welcome!
If you want to check out more good prices, head over to the Smart Store in the Locket app for discounted smart tech.
Just bought home insurance
Just bought home insurance. Very straight forward and simple process at this end. Very cost effective. I suppose the true test will be if I ever need to make a claim. Let’s hope I have no cause to.
26 April 2022
Reply from Locket
Let's hope you never do have to make a claim!
We pride ourselves on encouraging preventative methods, like using smart home technology, to avoid any unfortunate events.
Don't forget to download the app so you can manage your policy and get access to member benefits - like the Mystery Box prize...
Easy to use very helpful and a great…
Easy to use very helpful and a great price. Excellent value for money. Hassle free home insurance
25 April 2022
Reply from Locket
"Hassle free home insurance" - couldn't have put it better, Jill. That's the aim! Thank you so much for the lovely review and welcome!
Reply from Locket
Thank you for the review and welcome to Locket!
You can manage your policy the best in the app (don't forget to download it!). As for changing your payment method, we can provide some more detail if you contact us via the chat function, either in the app or on the website - we're here to help!
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