**editing review as I got my refund processed quickly. Not sure what’s happening to my content and buildings insurance premium. I took out insurance in February and paid in advance for 12 months.... See more
Company replied
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See what reviewers are saying
Locket is an insurer that understands the benefit of smart technology to keep your home safe and provides a discount for doing so. They are very responsive, have an app that can get you further disco... See more
Company replied
So far so good. Insurance cover hasn't even started yet so not needed to make a claim or anything tricky like that. However cover was a good price and the app seems very well built and intuitive. Nice... See more
Company replied
I can't really give an honest review as the Home Insurance policy I've purchased doesn't kick in until 24/4/22. However, the buying part was very straightforward and clear. The price I paid won ha... See more
Company replied
Company details
Written by the company
Love it? Locket. Use smart technology to protect the things you love and we’ll give you a fairer price on your home insurance. (Previously Hiro)
Contact info
5 Jardine House, Bessborough Road,, HA1 3EX, Harrow, United Kingdom
- hi@locket.insure
- locket.insure
4.5
Excellent
304 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Locket
Welcome, Gail! Happy you're here. Great member.
Modern company and very user friendly
This company was cheaper plus their website was very straightforward and user friendly. They even sent me a person thank you video after I purchased the insurance. It made me feel appreciated from the get go.
18 May 2022
Reply from Locket
Welcome on board (again), Sharon!
Thank you so much for taking the time to share your experience with us. You are appreciated by all of us here at Locket.
My Home Insurance.I found Locket very helpful.…
I found Locket very comphrensive and helpful. We all make mistakes now and then but you come out tops.
18 May 2022
Reply from Locket
Welcome on board, John!
We're so pleased you found us helpful - we all make mistakes (as you said) sometimes, but there's almost always a solution.
Feel free to reach out, whatever the issue, and we'll be here to help.
Have just taken out house and contents…
Have just taken out house and contents insurance. Good price but as the policy only starts on 1 June I can say no more at this stage.
16 May 2022
Reply from Locket
Thank you for taking the time to share your experience with us Howard - welcome to Locket!
Hopefully you'll be pleased with our service from the 1st June as well.
The service was quick and easy to use
The service was quick and easy to use , all sorted in a matter of minutes
16 May 2022
Reply from Locket
If you thought the set-up was quick, try downloading the Locket app where you can manage your policy and make changes with immediate effect!
Welcome and thank you for the great review!
My experience with Locket was very…
My experience with Locket was very positive. The insurance quote was much lower than any competitors, the process was quick efficient and simple. I would recommend Locket to anyone.
15 May 2022
Reply from Locket
Thank you so much for taking the time to share your positive experience with us - welcome to Locket!
If you want to recommend us, be sure to download the Locket app to access your unique referral code - you both can win a mystery box prize, ranging from smart devices to Amazon vouchers!
Any queries were answered very quickly
15 May 2022
Reply from Locket
We're super-glad that you had a speedy experience with our Member Experience Team - welcome on board!
Feel free to reach out via the chat function where a friendly human will be on the other side, ready to help.
Reply from Locket
Thank you, Kam, for being a Locket member!
If you found our website easy, why not download the Locket app so you can easily manage your policy (and get great member benefits!).
Reply from Locket
We're delighted that you had an easy onboarding journey - welcome to Locket!
Locket sent me personal message which…
Locket sent me personal message which was a lovely touch, I have never had that from an insurer before. All information sent on email and I was very happy with the home insurance quote, I have thankfully never had to make a claim but its real peace of mind to get personal video message and emails.
13 May 2022
Reply from Locket
It's lovely to have you on board, Sheila - welcome! We're so glad you liked the personal message and the email.
Don't forget to download the Locket app where you can manage your policy and access great member perks!
Reply from Locket
Welcome to Locket, Mark!
Let's hope your time with Locket remains this way :)
Reply from Locket
Great to hear you found our app and set-up easy! Welcome on board, Penny!
Make sure to check out your unique referral code to refer a friend to Locket, and we'll give you both a Mystery Box Prize which could range from Amazon Vouchers to Smart Devices and much more! Tap "Get exclusive rewards" in the Locket app to see and share your unique referral code!
To chase the customers to let you know…
To chase the customers to let you know about their experience about Locket Home Insurance just within 10 days after the start of the policy on 30-04-2022, doesn't make any sense expect that it is highly ridiculous. We are therefore very sorry that we aren't in a position to let you know about our experience at this early stage. The only experience which we have gained during last 10 days is that despite of email sent you on 30-04-2022, you haven't still send to us the policy documents. You are therefore requested to please send the policy documents without further loss of time. Thanks
10 May 2022
Reply from Locket
Hey Mr Khurrum and Mrs Khurr,
Thanks for taking the time to send us your feedback. We love hearing about our members’ experience from the very beginning, so we can look after you throughout. If you don’t feel ready to review us in full yet, you’re also welcome to come back to us later.
We’re happy to send you a printed version of your policy, but we do need you to clear our security questions first – our team reached out to you twice after initially receiving your request, and we haven’t heard back from you yet. As soon as you come back to us with security clearance, we’ll ship your documents!
Alternatively, you can access your documents via your confirmation email, or by downloading the Locket app. We’re digital-first and environmentally friendly, so we try to save paper (and trees!) wherever we can.
We look forward to getting this sorted for you and thanks again for stopping by.
All the best,
The Locket Team
Best price insurance
Apart from the best price for this year's insurance I found the online process very quick and easy. Information delivered in understandable language which is a must for me and simple links to contact help if required.
10 May 2022
Reply from Locket
Anne, welcome to Locket!
Thank you so much for sharing your experience with us.
If you like simple, don't forget to download the Locket app to manage your policy instantly, from your pocket.
So far so good easy to set up
10 May 2022
Reply from Locket
Wait till you check out how easy it is to manage your policy in the Locket app!
Welcome on board, Mr Jay - we're thrilled to have you here.
Reply from Locket
We like a bit of competition - we're fair because we care.
Welcome to Locket!
Great coverage at a great price!
8 May 2022
Reply from Locket
Great review from a great customer!
Welcome, Robert - we're delighted to have you on board!
My Review of Locket.
Locket were very good I had sent up annual home insurance policy with them. But unfortunately I had made a error. I emailed them to rectify after realising my mistake and explaining to them that it was not right for me. They responded right away cancelled the policy. I further established that they did in fact charge me however after another email they promptly responded and refunded me within a few days. I would just like to praise Helen who I dealt with she was amazing. Although the company was not for me as I am a bit older and not so good with all the modern way of doing things without actually speaking to anyone in person I would highly recommend Locket.
8 May 2022
Reply from Locket
Michael, what a lovely review! Thank you so much for taking the time to share your experience with us.
Despite deciding not to choose Locket insurance, we're thrilled that you were looked after by Helen and had an overall good experience with us!
Great home insurance quote
Excellent quote it was perfect for my needs with my home insurance. Delighted highly recommend checking them out! ☺️
6 May 2022
Reply from Locket
Gayle, welcome! We're so glad we could provide what you need.
If you happen to be recommending us, be sure to send your friends your unique referral code in the Locket app for you both to win a Mystery Box Prize (which could range from Amazon Vouchers to Smart Devices and much more)!
Tap "Get exclusive rewards" in the Locket app to see and share your unique referral code!
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