Superb experience, and super quick delivery. I was struggling to find a mail letterplate that would fit my door when I came across the site via a quick Google search for my measurements. The cost... See more
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Welcome to Lock Shop Direct, the home of the most comprehensive selection of door locks, window locks, safes and door stops you can find online. Featuring some of the most trusted and respected brands in the industry, we offer a catalog of products all designed to make protecting your home or business that much easier. We believe that home owners and business owners should be able to quickly and easily find the perfect security product for them, which is why we strive to provide the widest range of high quality security products, from door handles to padlocks, at competitive prices. Here at Lock Shop Direct we make top customer service on of our primary aims. We want to ensure every customer gets the best possible experience, whether on our website or talking to us in person. Our website is specifically designed to make your online shopping experience as easy, intuitive and hassle-free as possible. With improved navigation and live stock availability displayed on every item we want to make shopping with us a smooth and reliable experience. We do understand, however, that sometimes you want to speak to someone. If you have any questions about your home or business security needs then there is always a friendly, Lock Shop Direct adviser at the end of the phone so feel free to give us call on 0330 174 0851 or email us on info@lockshopdirect.co.uk. We like to provide a quick and efficient service, so any orders we receive online before 5pm will be processed the same day, with a next working day delivery service. All of our deliveries are made in the morning, before 12 noon, so you don't need to wait in the house all day for your order. We also offer free delivery on any orders of £60 or over. We're confident that we have the home security solution for you, so please browse our extensive selection and put your home security needs in hands you can trust.
173 West Road, NE15 6PQ, Newcastle upon Tyne, United Kingdom
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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Excellent company to deal with. Customer orientated and extremely helpful in resolving any issues quickly and efficiently and in a friendly manner.

Reply from Lock Shop Direct
Really quick delivery and product is excellent

Reply from Lock Shop Direct
Kept informed at all times during the order, original Yale keys used.
Order completed quickly and a good prices for three extra keys.
Brilliant 😃

Reply from Lock Shop Direct

Reply from Lock Shop Direct
As other reviewers have said, returns with this company are a nightmare. They only respond once a week and then they start ignoring you.
I had a used damaged item sent to me and I had to go through PayPal to resolve it.
Wouldn't recommend this company
WebO-497376
**EDIT**
HAVING RECIEVED AN EMAIL FROM THE OWNER WHO EXPLAINED THAT THEY HAVE MADE PERSONNEL CHANGES AND THEY REFUNDED ME I HAVE CHANGED TO A 3 STAR REVIEW.
HAPPY TO GIVE COMPANIES 2ND CHANCES WHEN THEY TRY TO RECTIFY A BAD SITUATION.

Reply from Lock Shop Direct

Reply from Lock Shop Direct

Reply from Lock Shop Direct
Quick delivery, great price and good quality. Thanks.

Reply from Lock Shop Direct
Superb experience, and super quick delivery. I was struggling to find a mail letterplate that would fit my door when I came across the site via a quick Google search for my measurements. The cost for the letterplate was far better than other places I checked, including Amazon.
I also was not expecting to receive my order the next day, especially as it was placed quite late in the afternoon.
Overall, a great experience, and will definitely be back for future purchases.

Reply from Lock Shop Direct

Reply from Lock Shop Direct
I trust Lock Shop Direct because they deliver a good and prompt service. I ordered three times and has been satisfied every time. Thanks

Reply from Lock Shop Direct
Great customer service and delivered within 24hrs.

Reply from Lock Shop Direct
Great service
Good choice of products
Competitively priced

Reply from Lock Shop Direct
The Lock arrived within 48 hours and is perfect to replace the previous lock on the retirement block gates.

Reply from Lock Shop Direct
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