Lock Shop Direct Reviews 249

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 207 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally quick delivery, with many receiving their orders the very next day, even when placed late in the afternoon. The products themselves are consistently praised for their quality and accuracy, often arriving well-packaged and exactly as described, with helpful information provided for correct selection. The overall service is described as efficient and top-class, with many appreciating the trouble-free online ordering process and helpful assistance when needed. However, some customers also noted issues with delivery, experiencing delays or lost packages, which led to frustration, especially when needing to secure their homes. Additionally, a few other people felt that there were mistakes in their orders or received damaged items, requiring further action to resolve.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and quick delivery... See more

Product

Users describe positive interactions with product, highlighting the quality and effectiveness of items like... See more

Order

Clients share positive opinions on order, frequently highlighting the ease of the ordering process and the... See more

Service

Customers had positive experiences with service, often describing it as great, very good, or excellent.... See more

Quality

People report positive experiences with quality, consistently praising the high standard of items received.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb experience, and super quick delivery. I was struggling to find a mail letterplate that would fit my door when I came across the site via a quick Google search for my measurements. The cost... See more

Company replied

Rated 5 out of 5 stars

I was given knowledgeable assistance with ordering the products as I didn't know what to order. Also the courier company didn't deliver on time so they sent all the products ordered again. These arri... See more

Company replied

Rated 5 out of 5 stars

Amazingly quick delivery of new (Ex Chubb) Union mortice deadlock with several extra keys cut. All arrived in less than 24 hours from my online order. Good product, efficient service. Highly recommend... See more

Company replied

Rated 5 out of 5 stars

This is one of the best websites with locks. The abundance of details, including drawings, allowed me to pick the correct product quickly. The service was top class with delivery happening within 48 h... See more

Company replied


Company details

  1. Locks Supplier
  2. Fire protection equipment supplier
  3. Key Duplication Service
  4. Locksmith
  5. Security equipment
  6. Security system supplier

Written by the company

Welcome to Lock Shop Direct, the home of the most comprehensive selection of door locks, window locks, safes and door stops you can find online. Featuring some of the most trusted and respected brands in the industry, we offer a catalog of products all designed to make protecting your home or business that much easier. We believe that home owners and business owners should be able to quickly and easily find the perfect security product for them, which is why we strive to provide the widest range of high quality security products, from door handles to padlocks, at competitive prices. Here at Lock Shop Direct we make top customer service on of our primary aims. We want to ensure every customer gets the best possible experience, whether on our website or talking to us in person. Our website is specifically designed to make your online shopping experience as easy, intuitive and hassle-free as possible. With improved navigation and live stock availability displayed on every item we want to make shopping with us a smooth and reliable experience. We do understand, however, that sometimes you want to speak to someone. If you have any questions about your home or business security needs then there is always a friendly, Lock Shop Direct adviser at the end of the phone so feel free to give us call on 0330 174 0851 or email us on info@lockshopdirect.co.uk. We like to provide a quick and efficient service, so any orders we receive online before 5pm will be processed the same day, with a next working day delivery service. All of our deliveries are made in the morning, before 12 noon, so you don't need to wait in the house all day for your order. We also offer free delivery on any orders of £60 or over. We're confident that we have the home security solution for you, so please browse our extensive selection and put your home security needs in hands you can trust.


Contact info

4.8

Excellent

TrustScore 5 out of 5

249 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Professional Company

Excellent company to deal with. Customer orientated and extremely helpful in resolving any issues quickly and efficiently and in a friendly manner.

7 January 2026
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

Thank you for your review.

Rated 5 out of 5 stars

Definitely recommend 👌

Kept informed at all times during the order, original Yale keys used.
Order completed quickly and a good prices for three extra keys.
Brilliant 😃

20 December 2025
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

Thank you for your review.

Rated 3 out of 5 stars

Returns are a nightmare and seller is unresponsive

As other reviewers have said, returns with this company are a nightmare. They only respond once a week and then they start ignoring you.
I had a used damaged item sent to me and I had to go through PayPal to resolve it.
Wouldn't recommend this company

WebO-497376

**EDIT**

HAVING RECIEVED AN EMAIL FROM THE OWNER WHO EXPLAINED THAT THEY HAVE MADE PERSONNEL CHANGES AND THEY REFUNDED ME I HAVE CHANGED TO A 3 STAR REVIEW.
HAPPY TO GIVE COMPANIES 2ND CHANCES WHEN THEY TRY TO RECTIFY A BAD SITUATION.

12 December 2025
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

I'm truly sorry to hear about your experience with our returns process. We strive to provide excellent service, and it's clear we fell short in this instance. Your feedback regarding communication is invaluable, and we are actively working to improve our response times. I undertand that your full refund has been made today and im throughly investigating why this took so long.

Thank you for bringing this to our attention, and we hope to regain your trust.

Regards

Stephen
Director

Rated 5 out of 5 stars

Superb experience

Superb experience, and super quick delivery. I was struggling to find a mail letterplate that would fit my door when I came across the site via a quick Google search for my measurements. The cost for the letterplate was far better than other places I checked, including Amazon.

I also was not expecting to receive my order the next day, especially as it was placed quite late in the afternoon.

Overall, a great experience, and will definitely be back for future purchases.

15 December 2025
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

Thank you for your review.

Rated 5 out of 5 stars

I trust Lock Shop Direct

I trust Lock Shop Direct because they deliver a good and prompt service. I ordered three times and has been satisfied every time. Thanks

11 December 2025
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

Thank you for your review

Rated 5 out of 5 stars

Great service

Great service
Good choice of products
Competitively priced

27 November 2025
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

Thank you for your review

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