I only ordered one lock but got 3 have paid Tried phoning many times got held on line for a while then horrendous noise cuts me off many many times gave up trying to communicate with a human in the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really pleased with my new locks. They look fantastic Easy to use website with easy options for payment and very good prices. Great customer service especially since I had lots of questions and a retu... See more
Company replied
Bought reglazing tools 90degree, not used them yet but surely they'll be fine, curious that the instructions say to use between bead and glass though?
Had a couple of hiccups to start with just because of their new phone system. Web site was easy to order next day delivery didn’t happen but they refunded the postage all parts were correct and what I... See more
Company replied
Company details
Information provided by various external sources
Lockstation is a trading name of Ezlok Limited who are manufacturers and importers of a vast range of locks & hardware products. We are a team full of locksmiths & industry-specific customer service advisers making our customers experience with us less painful and effort-free than our competitors.
Contact info
United Kingdom
- lockstation.co.uk
4.3
Excellent
517 reviews
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great service
25 February 2025
I ordered the wrong items and was able…
I ordered the wrong items and was able to change my order without any quibbles
24 February 2025
I bought a Mira lock for a patio door
I bought a Mira lock for a patio door, I spent over 2 hours trying to get it to lock, eventually I concluded there was something not right , It cost me to send it back, and then they charged around £ 6 to put back into stock no answer re if the lock was faulty. Meantime I bought the same type mila lock from my local shop fitted it and fine , I brought this to there notice and requested my £ 6 be returned they said the lock was checked and was not faulty . I disagree . So they have the lock and I am about £ 9 down with return costs .
21 February 2025
Unprompted review
uPVC Double glazed window lock replacement
The replacement part arrived the next day as requested. It fitted easily. It works perfectly
28 January 2025
Items where as described
Items where as described, well packaged, good quality and fitted perfect, would recommend
28 January 2025
Very Poor Customer Service and feels…
Very Poor Customer Service and feels like i have money stolen from me.
27 January 2025
Very good overall.
Got exactly the right item I needed, and it was easy to find it on the website and confirm the detailed dimensions (something that not all other companies do). Price was OK. Shipping cost on the high side. Kept well-informed and no problems with delivery. V good overall.
28 January 2025
Ordering and payment was simple
Ordering and payment was simple, and my ordered arrived in 48 hours , bang the day and times specified.
Quality of goods where excellent and was exactly the size and colour I required I will be ordering more from locks lockstation, well done and thank you.
28 January 2025
GREAT SPREADER KITS
GREAT PACKAGING AND SOUBER CASES FOR SPREADER KITS FOR UPVC DOORS AND WINDOWS.
2 January 2025
Quick delivery and ease of fitting
3 January 2025
Had ordered the lock which arrived in…
Had ordered the lock which arrived in good time despite the Xmas holidays. Unfortunately it was the wrong size for my door so I needed to return the item. The process was straightforward and refund has now been received.
Happy to do business with again
3 January 2025
Specification as described and arrived…
Specification as described and arrived in good time.
3 January 2025
Came when you said it would.
2 January 2025
Data breach - stolen personal data
According to Malwarebytes, my personal data was stolen from this site during a data breach after I made a purchase.
4 December 2024
Unprompted review
Reply from Lockstation
Dear Paul,
Thank you for sharing your concerns with us. We take data security very seriously and would like to clarify a few important points to reassure you.
Firstly, we ensure that all security patches are kept up to date and follow strict compliance with PCI DSS (Payment Card Industry Data Security Standards). This includes regular vulnerability scans to identify and address potential risks proactively.
Secondly, we do not store any card details on our systems. All transactions are processed securely through Stripe using an iframe integration, which means your payment details are never handled directly on our site. This adds an additional layer of security to protect your information.
If you have received an alert from Malwarebytes or any other service regarding a potential breach, we encourage you to contact our customer support team directly. We can investigate further and work with you to ensure your concerns are addressed thoroughly.
Your trust is important to us, and we are committed to maintaining the highest standards of security.
Kind regards,
Team Lockstation
Excellent company to deal with
26 November 2024
Prompt and Exactly what I asked for
25 November 2024
Great assistance over the phone to…
Great assistance over the phone to assist in selecting the right item and the only thing that has stopped this being a 5 star review is the fact that assembly pins were forgotten in what was a paid next day delivery and although they were then sent out this caused a little delay but these things happen.
26 November 2024
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