I only ordered one lock but got 3 have paid Tried phoning many times got held on line for a while then horrendous noise cuts me off many many times gave up trying to communicate with a human in the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really pleased with my new locks. They look fantastic Easy to use website with easy options for payment and very good prices. Great customer service especially since I had lots of questions and a retu... See more
Company replied
Bought reglazing tools 90degree, not used them yet but surely they'll be fine, curious that the instructions say to use between bead and glass though?
Had a couple of hiccups to start with just because of their new phone system. Web site was easy to order next day delivery didn’t happen but they refunded the postage all parts were correct and what I... See more
Company replied
Company details
Information provided by various external sources
Lockstation is a trading name of Ezlok Limited who are manufacturers and importers of a vast range of locks & hardware products. We are a team full of locksmiths & industry-specific customer service advisers making our customers experience with us less painful and effort-free than our competitors.
Contact info
United Kingdom
- lockstation.co.uk
4.3
Excellent
517 reviews
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What Ipair matching locks purchased came n good time in…
What I purchased came n good time in good order and was really good q6
26 November 2024
Was the website was great and easy to…
Was the website was great and easy to use. Delivery was bang on time.
28 October 2024
Great stock choice
Great stock choice. I was looking for an odd size lock, they had it. Their customer service is great too.
29 October 2024
The lock is fine
The lock is fine, 5 keys 🔑 great,however it took a week to arrive, via Inverness, and the postal charge was extortionate.
29 October 2024
Quick easy speedy delivery
29 October 2024
I THOUGHT I ORDERED BLANKS FOR WINDOW
I THOUGHT I ORDERED BLANKS FOR WINDOW
HANDLES WHEN TAKEN OUT, BUT SENT THE WRONG PRODUCT. REFUND REFUSED. SO VERY DISAPOINTED IN THIS COMPANY
17 October 2024
Unprompted review
Reply from Lockstation
Dear ACS Home Improvement,
Thank you for taking the time to leave a review.
We have thoroughly reviewed your order and the phone call you made to us. Based on our records, the part you ordered—a key blanking insert—was sent out correctly. This part is specifically designed to convert TSS window handles from locking to non-locking, which is clearly stated on the product page.
From the phone call recording, it seems the part you were looking for was actually a repair plate, not the key blanking insert you ordered.
If you'd like to return the items for a refund, you're welcome to open a return request. We will gladly process the refund, provided the items are returned in resellable condition and in their original packaging. A return was never refused; however, you requested a refund while retaining the goods, which we are unable to offer since the correct parts were delivered.
We appreciate your understanding and are here to assist you with the return if needed.
Kind regards
Kirsty
great service and great products
24 September 2024
Customer staff really helpful and my…
Customer staff really helpful and my replacement lock arrived as promised.
Really pleased with the efficient web site ordering system.
24 September 2024
Recommended.
Ordered from here as one of the few companies that has proper measurements of the locks on it's site. Quick delivery and refundable as my lock wasn't in that ridiculous plastic packaging which once cut open isn't returnable.
My measurements however were all good so I didn't need to return after all!
Also pleased delivery was with Royal Mail rather than useless Evri so I didn't have to search half the town for it.
24 September 2024
Poor service and backup after delivery issue
Poor service. Royal mail failed to deliver despite phonecalls to both Lockstation and Royal Mail, Mainly Royal Mails issue not Lockstation. But the 1 star is for charging for redelivery, or not refunding postage. When I said under the sales of goods act they should refund it, I am told they dont appreciate threats and have a zero tolerance policy. and evidently a zero customer service policy too. Waited for the product for 10 days, and they are not bothered so shall not be using again. Things go wrong and thats fine, its how we deal with those issues as companies that shows our true colours.
Congrats Lockstation on losing a sale, a future customer and getting this review, all over £4 postage.
20 September 2024
Unprompted review
I ordered a next day delivery and still waiting two weeks later
I ordered a next day delivery. I still have not received my order over two weeks later. The company has stopped responding to my emails. Update following their response, I can confirm that the order was not delivered on the ninth, the tracking currently shows it has been returned, by the couriers and I have not had any response to email sent since non arrival of goods.
17 September 2024
Unprompted review
Reply from Lockstation
Hello,
Thank you for taking the time to leave a review.
We’ve responded to all of your emails on the same day they were received, so we’re unsure why you mentioned that we haven't responded.
According to the DPD tracking, we can see that the items were delivered on the 9th of September.
Kind regards,
Only gave them 1 star as I couldn't…
Only gave them 1 star as I couldn't give none!!
DO NOT get extra keys cut by them, they are very very poor quality and do not work, with no customer service support to rectify there clear poor quality workmanship! I wish I could post the image of the cut key that looks like a toddler did it wth a spoon
16 September 2024
Unprompted review
Excellent service
Excellent service - items were exactly as requested - however Royal Mail were useless - ripped the packaging and then ripped the bag they put the ripped package in!!
29 August 2024
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