We are extremely grateful for the support and kindness shown by members of staff at the Surbiton and Kingston branch of Lodge Brothers. Jane was very kind, she gave us great advice when we were unsure... See more
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We are extremely grateful for the support and kindness shown by members of staff at the Surbiton and Kingston branch of Lodge Brothers. Jane was very kind, she gave us great advice when we were unsure... See more
Company replied
From the very first meeting with Jane, to the last she listened to our requirements, guided us through the various options and explained the funeral arrangements. All done with empathy but professiona... See more
Company replied
We couldn’t praise Lodge Brothers highly enough, especially Jane, what was a very difficult and sad time for the family. We were dreading the funeral arrangements. However, our first meeting with Jan... See more
Company replied
Lodge Bros got everything right for us. The whole situation seemed so huge with constant decisions and information being required of us at a time when we were still reeling. Jane Day’s calming presenc... See more
Company replied
Lodge Brothers are an independent, employee owned funeral service. 7 generations of our family have been helping local families in their time of need. For 240 years we have provided funerals, both modern & traditional, with reverence and compassion, for all faiths and the non-religious. We can facilitate cremations, burials, direct cremations and remembrance services. We bring our Lodge difference to every service offered including our own legal team (providing wills, probate and lasting POAs) and our highly skilled masons providing unique memorials, inscriptions and design work. We have a dedicated Funeral Plan Team who can help with planning for the future with a funeral plan or funeral wishes. We also supply floral tributes, Orders of Service, cremation urns and keepsake jewellery.
50-52 Brighton Road, KT6 5PL, Surbiton, Surrey, United Kingdom
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We are extremely grateful for the support and kindness shown by members of staff at the Surbiton and Kingston branch of Lodge Brothers. Jane was very kind, she gave us great advice when we were unsure of what to do. Nichola and Mary kept us informed at every stage of the process. We are very happy with the headstone memorial for my Dad and are truly grateful. We will definitely recommend Lodge Brothers Ltd to family and friends.

Reply from Lodge Brothers (Funerals) Ltd - Surbiton
From the very first meeting with Jane, to the last she listened to our requirements, guided us through the various options and explained the funeral arrangements. All done with empathy but professionally. The funeral was conducted perfectly by Paul and his assistants guided our family as they guided family pall bearers. On an extremely sad day Lodge Brothers took the stress out of the funeral. Can thoroughly recommend.

Reply from Lodge Brothers (Funerals) Ltd - Surbiton
We couldn’t praise Lodge Brothers highly enough, especially Jane, what was a very difficult and sad time for the family. We were dreading the funeral arrangements. However, our first meeting with Jane put us all at ease, she spent endless time talking us through the procedure with kindness and compassion, and the celebrant Paul, who she recommended was totally brilliant. The result was a funeral which was as perfect as any funeral could possibly be.

Reply from Lodge Brothers (Funerals) Ltd - Surbiton
At a difficult and emotional time jane was kind, sympathetic and proffesional.

Reply from Lodge Brothers (Funerals) Ltd - Surbiton
Personal service and knowledgeable staff who were patient and understanding of our needs. Jane at Surbiton kept in touch the throughout the whole period of arrangement and burial. Steve, the conductor was a calming influence and ensured the whole funeral went without a hitch. He telephoned me the day before and put my mind at ease.

Reply from Lodge Brothers (Funerals) Ltd - Surbiton
The funeral for my dad was arranged beautifully. From the moment his body was collected from the care home, to when he was lowered into the ground, I couldn't have been more grateful for their respect, grace and expertise. Jane in the Surbiton office attended to every tiny aspect, suggesting ideas which we wouldn't have thought of, to make the funeral very special. She was very patient and knowledgeable, and the attention to detail and fulfilling our wishes was paramount - nothing was too much. Steve, the conductor rang me the day before to put my mind at ease and was exemplary on the day; a calm pillar of grace and respect with a keen eye for exactly what was required of him. Thank you so much for making this emotional day trouble free and a beautiful send-off for an amazing man.

Reply from Lodge Brothers (Funerals) Ltd - Surbiton
Lodge Brothers Surbiton provided a seamless and caring service across all aspects of the bereavement and funeral process and were accommodating in every aspect.

Reply from Lodge Brothers (Funerals) Ltd - Surbiton
Kind and sensitive service at a difficult time. Showed flexibility in meeting specific requirements.

Reply from Lodge Brothers (Funerals) Ltd - Surbiton
Jane at Surbiton's branch of Lodge Brothers was so kind and caring and helped my brother Steven and I immensely, guiding us through this very difficult time. Thank you Jane, you made such a difference - we really appreciate all you did on our - and our parents - behalf. Jane and Steven

Reply from Lodge Brothers (Funerals) Ltd - Surbiton
Lodge Brothers were personally recommended to us and we weren't disappointed. Jane was sympathetic and friendly but also calm, organised, helpful and efficient. Exactly what you need during an emotionally turbulent time, we were confident we could rely on them. The gentlemen on the day also couldn't have been more supportive.

Reply from Lodge Brothers (Funerals) Ltd - Surbiton
Staff were extremely polite and helpful. I received many compliments on the funeral and the reception, who's venue was recommended by Lodge brothers.

Reply from Lodge Brothers (Funerals) Ltd - Surbiton
I cannot thank Jane at Lodge Brothers Surbiton enough . Jane was companionate and very professional throughout . Nothing was to much trouble and was always accommodating, and her advice along the way , precise at this very sad time for our family .

Reply from Lodge Brothers (Funerals) Ltd - Surbiton
Jane at Surbiton to be honest we could not have asked for more excellent service this from all the Family of Mrs FULCHER

Reply from Lodge Brothers (Funerals) Ltd - Surbiton
I had no experience in arranging a funeral. Jane was a fantastic guide. Everything was explained clearly and time given to make decisions. On the day everything went perfectly and the conductor Duncan and his time were a reassuring presence. The whole team were a great support at such a difficult time.

Reply from Lodge Brothers (Funerals) Ltd - Surbiton
Lodge Brothers gives a very personal and compassionate service from start to finish.
They cover every aspect of the funeral, always allowing plenty of time for questions and discussion. They are supportive and respectful, especially at the most sensitive times ,such as viewing a loved one in the chapel of rest, or at the graveside. No detail is overlooked, even providing bottled water in the limousines, very welcome in times of stress. They also came to my rescue, returning my handbag very swiftly after I had left it in the limousine, and with absolute care.

Reply from Lodge Brothers (Funerals) Ltd - Surbiton
Jane at the Surbiton branch was very kind and caring and guided us through a very sad time,she took time to help and explain everything.On the day the whole team showed great respect and made everything go smoothly and with dignity.

Reply from Lodge Brothers (Funerals) Ltd - Surbiton
Jane from Lodge Bros Surbiton, guided me through the Funeral planning with gentleness and expertise. When I was struggling to make decisions, she made helpful suggestions but never imposed herself. She kept me on track but I never felt rushed. The day itself was beautiful and all Lodge Bros staff were supportive and professional.

Reply from Lodge Brothers (Funerals) Ltd - Surbiton
Jane in the Surbiton office provided very clear and helpful advice at every stage of the process, and Jack ensured everything ran smoothly on the day of the funeral.

Reply from Lodge Brothers (Funerals) Ltd - Surbiton

Reply from Lodge Brothers (Funerals) Ltd - Surbiton

Reply from Lodge Brothers (Funerals) Ltd - Surbiton
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