Lodge Brothers (Funerals) Ltd - Surbiton Reviews 86

TrustScore 5 out of 5

4.9

50-52 Brighton Road, KT6 5PL Surbiton, Surrey, GB


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Rated 5 out of 5 stars

We are extremely grateful for the support and kindness shown by members of staff at the Surbiton and Kingston branch of Lodge Brothers. Jane was very kind, she gave us great advice when we were unsure... See more

Company replied

Rated 5 out of 5 stars

From the very first meeting with Jane, to the last she listened to our requirements, guided us through the various options and explained the funeral arrangements. All done with empathy but professiona... See more

Company replied

Rated 5 out of 5 stars

We couldn’t praise Lodge Brothers highly enough, especially Jane, what was a very difficult and sad time for the family. We were dreading the funeral arrangements. However, our first meeting with Jan... See more

Company replied

Rated 5 out of 5 stars

Lodge Bros got everything right for us. The whole situation seemed so huge with constant decisions and information being required of us at a time when we were still reeling. Jane Day’s calming presenc... See more

Company replied


Company details

  1. #1 of 15 best companies in Funeral Director
  2. #1 of 3 best companies in Casket Service
  3. #1 of 10 best companies in Cremation Service
  4. #1 of 11 best companies in Funeral home
  5. #2 of 153 best companies in Legal Services

Written by the company

Lodge Brothers are an independent, employee owned funeral service. 7 generations of our family have been helping local families in their time of need. For 240 years we have provided funerals, both modern & traditional, with reverence and compassion, for all faiths and the non-religious. We can facilitate cremations, burials, direct cremations and remembrance services. We bring our Lodge difference to every service offered including our own legal team (providing wills, probate and lasting POAs) and our highly skilled masons providing unique memorials, inscriptions and design work. We have a dedicated Funeral Plan Team who can help with planning for the future with a funeral plan or funeral wishes. We also supply floral tributes, Orders of Service, cremation urns and keepsake jewellery.


Contact info

  • 50-52 Brighton Road, KT6 5PL, Surbiton, Surrey, United Kingdom

  • 020 8546 3504

4.9

Excellent

TrustScore 5 out of 5

86 reviews

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Rated 5 out of 5 stars

We are extremely grateful for the…

We are extremely grateful for the support and kindness shown by members of staff at the Surbiton and Kingston branch of Lodge Brothers. Jane was very kind, she gave us great advice when we were unsure of what to do. Nichola and Mary kept us informed at every stage of the process. We are very happy with the headstone memorial for my Dad and are truly grateful. We will definitely recommend Lodge Brothers Ltd to family and friends.

2 March 2026
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Reply from Lodge Brothers (Funerals) Ltd - Surbiton

Thank you for sharing such a thoughtful message. We are truly pleased that Jane, Nichola and Mary provided the highest level of care and support. It is wonderful to know that you had an outstanding experience throughout the process that helped create a fitting and memorable farewell and memorial. Your kind recommendation is sincerely appreciated. Kind regards Robert Lodge

Rated 5 out of 5 stars

First class funeral director

From the very first meeting with Jane, to the last she listened to our requirements, guided us through the various options and explained the funeral arrangements. All done with empathy but professionally. The funeral was conducted perfectly by Paul and his assistants guided our family as they guided family pall bearers. On an extremely sad day Lodge Brothers took the stress out of the funeral. Can thoroughly recommend.

4 February 2026
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Reply from Lodge Brothers (Funerals) Ltd - Surbiton

Thank you so much for your kind and thoughtful review. We are truly grateful that you took the time to share your experience during such a difficult time. It means a great deal to hear that Jane was able to support you with care, empathy and clear guidance from the very first meeting and that Paul and the team helped ensure everything ran smoothly on the day. We are pleased to know that their professionalism and support brought some comfort and eased the stress for you and your family. Your recommendation is deeply appreciated and we will be sure to pass your kind words on to Jane, Paul and the team. Kind regards Robert Lodge

Rated 5 out of 5 stars

We couldn’t praise Lodge Brothers enough…

We couldn’t praise Lodge Brothers highly enough, especially Jane, what was a very difficult and sad time for the family. We were dreading the funeral arrangements. However, our first meeting with Jane put us all at ease, she spent endless time talking us through the procedure with kindness and compassion, and the celebrant Paul, who she recommended was totally brilliant. The result was a funeral which was as perfect as any funeral could possibly be.

27 February 2026
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Reply from Lodge Brothers (Funerals) Ltd - Surbiton

Thank you so much for your 5-Star review. We are truly honoured to have been able to support you and your family. Jane will be deeply touched by your comments and we are so pleased to hear that she was able to provide comfort, guidance and reassurance when you needed it most. It is also wonderful to know that Paul helped create a meaningful and fitting service. Your feedback means a great deal to all of us and we are grateful you entrusted us. Kind regards Robert Lodge

Rated 5 out of 5 stars

Muriel Taylor

At a difficult and emotional time jane was kind, sympathetic and proffesional.

27 November 2025
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Reply from Lodge Brothers (Funerals) Ltd - Surbiton

Thank you for your kind review. We are so pleased to hear that Jane’s gentle approach and guidance brought some comfort during such a hard time. Kind regards Robert Lodge

Rated 5 out of 5 stars

Funeral for Bill Leworthy

Personal service and knowledgeable staff who were patient and understanding of our needs. Jane at Surbiton kept in touch the throughout the whole period of arrangement and burial. Steve, the conductor was a calming influence and ensured the whole funeral went without a hitch. He telephoned me the day before and put my mind at ease.

19 September 2025
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Reply from Lodge Brothers (Funerals) Ltd - Surbiton

Thank you for your thoughtful review. We are so pleased to hear that Jane and Steve were able to provide the support and reassurance you needed. It means a great deal to us to know that their guidance and care helped you feel at ease. Kind regards Robert Lodge

Rated 5 out of 5 stars

Funeral for Bill Leworthy: The funeral for my dad was arranged…

The funeral for my dad was arranged beautifully. From the moment his body was collected from the care home, to when he was lowered into the ground, I couldn't have been more grateful for their respect, grace and expertise. Jane in the Surbiton office attended to every tiny aspect, suggesting ideas which we wouldn't have thought of, to make the funeral very special. She was very patient and knowledgeable, and the attention to detail and fulfilling our wishes was paramount - nothing was too much. Steve, the conductor rang me the day before to put my mind at ease and was exemplary on the day; a calm pillar of grace and respect with a keen eye for exactly what was required of him. Thank you so much for making this emotional day trouble free and a beautiful send-off for an amazing man.

19 September 2025
Unprompted review
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Reply from Lodge Brothers (Funerals) Ltd - Surbiton

Thank you so much for your kind and heartfelt words. We are truly honoured to have been able to support you and your family during such a difficult time. Jane and Steve, along with the entire team, strive to provide compassionate care and attention to every detail and it means a lot to hear that their efforts helped make your Dad’s funeral a meaningful and peaceful experience. Kind regards Robert Lodge

Rated 5 out of 5 stars

Lodge Brothers Surbiton July 2025

Lodge Brothers Surbiton provided a seamless and caring service across all aspects of the bereavement and funeral process and were accommodating in every aspect.

23 July 2025
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Reply from Lodge Brothers (Funerals) Ltd - Surbiton

Thank you for your kind words. We are so glad the Surbiton team were able to support you thoughtfully and guide you through every stage with care and flexibility. Your feedback is truly appreciated. Kind regards Robert Lodge

Rated 5 out of 5 stars

Kind and sensitive service at a…

Kind and sensitive service at a difficult time. Showed flexibility in meeting specific requirements.

19 June 2025
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Reply from Lodge Brothers (Funerals) Ltd - Surbiton

Dear Mr Whitehouse, thank you for your kind words. We're glad to hear that our team was able to support you with sensitivity and flexibility during such a difficult time. It was our privilege to help honour your loved one in the way you wished.
Kind regards Robert Lodge

Rated 5 out of 5 stars

Surbiton's Lodge Brothers

Jane at Surbiton's branch of Lodge Brothers was so kind and caring and helped my brother Steven and I immensely, guiding us through this very difficult time. Thank you Jane, you made such a difference - we really appreciate all you did on our - and our parents - behalf. Jane and Steven

6 May 2025
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Reply from Lodge Brothers (Funerals) Ltd - Surbiton

Thank you so much for your heartfelt words. We are glad that Jane was able to offer such compassionate support during this difficult time. Your appreciation means a great deal and we will be sure to pass your message on to her. We are grateful you placed your trust in us. Kind regards Robert Lodge

Rated 5 out of 5 stars

Exactly what you need during an emotionally turbulent time

Lodge Brothers were personally recommended to us and we weren't disappointed. Jane was sympathetic and friendly but also calm, organised, helpful and efficient. Exactly what you need during an emotionally turbulent time, we were confident we could rely on them. The gentlemen on the day also couldn't have been more supportive.

21 February 2025
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Reply from Lodge Brothers (Funerals) Ltd - Surbiton

Dear Mrs Griffin, thank you for your kind words and for placing your trust in us during such a difficult time. We’re so pleased to hear that Jane’s support, kindness, and efficiency provided comfort and reassurance when you needed it most. It’s also wonderful to know that our team on the day was there for you with care and support. Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience. Kind regards Robert Lodge

Rated 5 out of 5 stars

I could not expect a better service…

Staff were extremely polite and helpful. I received many compliments on the funeral and the reception, who's venue was recommended by Lodge brothers.

28 October 2024
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Reply from Lodge Brothers (Funerals) Ltd - Surbiton

Thank you for your kind feedback. We are so pleased to hear that our team’s recommendations helped make everything smooth and meaningful for you. Kind regards Robert Lodge

Rated 5 out of 5 stars

Mum funeral

I cannot thank Jane at Lodge Brothers Surbiton enough . Jane was companionate and very professional throughout . Nothing was to much trouble and was always accommodating, and her advice along the way , precise at this very sad time for our family .

12 September 2024
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Reply from Lodge Brothers (Funerals) Ltd - Surbiton

Thank you so much for your heartfelt 5-star review. We are truly grateful for your kind words and are pleased to hear that Jane provided compassionate and professional care during this difficult time.
It's wonderful to know that her support, advice, and willingness to accommodate your family's needs helped make a sad time more manageable. We are honoured to have been a part of the process, and your appreciation means a great deal to us.
Kind Regards Robert Lodge

Rated 5 out of 5 stars

Jane at Surbiton to be honest we could…

Jane at Surbiton to be honest we could not have asked for more excellent service this from all the Family of Mrs FULCHER

2 August 2024
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Reply from Lodge Brothers (Funerals) Ltd - Surbiton

Thank you so much for your kind 5-star review. We are so pleased to hear that Jane provided you with excellent service during this difficult time. It means a great deal to us that we could meet your expectations and support your family. Kind regards Robert Lodge

Rated 5 out of 5 stars

Five star service

I had no experience in arranging a funeral. Jane was a fantastic guide. Everything was explained clearly and time given to make decisions. On the day everything went perfectly and the conductor Duncan and his time were a reassuring presence. The whole team were a great support at such a difficult time.

11 September 2024
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Reply from Lodge Brothers (Funerals) Ltd - Surbiton

Thank you for your kind words. We are so pleased to hear that Jane was able to guide you through the process with clarity and patience. It is heartening to know everything went perfectly and that our team was able to provide helpful support in a situation that was new to you. Kind regards Robert Lodge

Rated 5 out of 5 stars

Family funeral, Lodge Brothers gives a very personal…

Lodge Brothers gives a very personal and compassionate service from start to finish.
They cover every aspect of the funeral, always allowing plenty of time for questions and discussion. They are supportive and respectful, especially at the most sensitive times ,such as viewing a loved one in the chapel of rest, or at the graveside. No detail is overlooked, even providing bottled water in the limousines, very welcome in times of stress. They also came to my rescue, returning my handbag very swiftly after I had left it in the limousine, and with absolute care.

3 September 2024
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Reply from Lodge Brothers (Funerals) Ltd - Surbiton

Dear Mrs Mead, thank you so much for your touching 5-star review. We are deeply appreciative of your kind words and are pleased to hear that our team was able to provide a compassionate, personal service from start to finish, including the safe return of your possessions.
It’s heart warming to know that we could support you with sensitivity during such emotional moments, whether in the chapel of rest or at the graveside, and that our attention to detail—from answering all your questions to the small gesture of providing water—helped ease the stress of the day.
Your feedback means a great deal to us, and we’re honoured to have been able to assist you during this difficult time. Thank you again for your trust and kind recommendation. Kind Regards Robert Lodge

Rated 5 out of 5 stars

Very helpful at a sad time

Jane at the Surbiton branch was very kind and caring and guided us through a very sad time,she took time to help and explain everything.On the day the whole team showed great respect and made everything go smoothly and with dignity.

15 April 2024
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Reply from Lodge Brothers (Funerals) Ltd - Surbiton

Dear Mrs Stevenson, thank you so much for your kind 5-star review. We are truly grateful for your feedback and are pleased to hear that Jane’s kindness and guidance helped you through such a sad time. It’s wonderful to know that she took the time to explain everything and made the process easier for you.
We’re also glad that the entire team showed the respect and dignity your family deserved on the day, ensuring everything went smoothly. If there’s anything more we can do for you, please don’t hesitate to reach out. Kind Regards Robert Lodge

Rated 5 out of 5 stars

Compassionate & Professional

Jane from Lodge Bros Surbiton, guided me through the Funeral planning with gentleness and expertise. When I was struggling to make decisions, she made helpful suggestions but never imposed herself. She kept me on track but I never felt rushed. The day itself was beautiful and all Lodge Bros staff were supportive and professional.

19 July 2024
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Reply from Lodge Brothers (Funerals) Ltd - Surbiton

Dear Catherine, thank you so much for your kind 5-star review. We are truly grateful for your feedback and pleased to hear about your positive experience with Jane and our team at Lodge Brothers Surbiton. Jane’s gentle guidance and expertise are exactly the qualities we strive to provide, and we’re glad she was able to make helpful suggestions without imposing herself, keeping you on track without feeling rushed. It’s wonderful to know that the day itself was beautiful and that our staff were supportive and professional throughout the process. Kind Regards Robert Lodge

Rated 5 out of 5 stars

Surbiton office superstars

Jane in the Surbiton office provided very clear and helpful advice at every stage of the process, and Jack ensured everything ran smoothly on the day of the funeral.

10 April 2024
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Reply from Lodge Brothers (Funerals) Ltd - Surbiton

Dear Andrew, thank you for sharing your positive experience with Jane and Jack from our Surbiton office. We are thrilled to hear that Jane provided clear and helpful advice throughout the process and that Jack ensured everything ran smoothly on the day of the funeral. We strive to have our team members be nothing short of superstars, offering support and ensuring every detail is handled with care. Your feedback is greatly appreciated, and we are pleased that we could provide you with such a positive experience during this important time. Kind regards Robert Lodge

Rated 5 out of 5 stars

Quietly professional

Quietly professional, courteous and respectful

16 May 2024
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Reply from Lodge Brothers (Funerals) Ltd - Surbiton

Dear Sylv, thank you for your kind words. We are pleased to hear that you found our service to be quietly professional, courteous, and respectful. We strive to maintain a high standard of professionalism and care, ensuring that all interactions are handled with the utmost respect and consideration for the families we serve. Your feedback is greatly appreciated, and we thank you for choosing Lodge Brothers. Kind regards Robert Lodge

Rated 5 out of 5 stars

Professional Service

Sensitive and helpful advice at a stressful time.

8 April 2024
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Reply from Lodge Brothers (Funerals) Ltd - Surbiton

Dear Roger, thank you for acknowledging the professional service and sensitive advice provided by our team during such a stressful time. We strive to offer helpful guidance and support to ease the challenges faced by families as they navigate through their arrangements. We’re grateful for your feedback and are pleased we could assist you effectively. Kind regards Robert Lodge

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