Basically scammers! I regret buying the tickets before searching here. I can confirm, this devious method is hardcoded in their selling system - I double checked and they advertise the same ch... See more
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See what reviewers are saying
They advertise the lowest cost on Kayak.com among all the agencies. But when you try to purchase with them for the advertised price, after a lengthy procedure they suddenly increase the price to a muc... See more
They increase the price when you already choosing payment method - the price is indicated in full, but 50+Eur for processing card is nonsense. Moreover, this is only indicated after you've submitted a... See more
Our a priori opinion is that il has been easy to book a room through LOL.Travel at Residence Inn by Marriott. Our main concern is that we would like to know wether the price we have paid on line and w... See more
Company replied
Company details
Written by the company
Find out best deals on scheduled flights, hotels, rental cars and enjoy a brand new way to travel
Contact info
Strada Consolare 51/C, 47924, Rimini, Italy
- marketing@lol.travel
- lol.travel
1.8
Poor
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick answer to incidents
Very quick answer both on the web page and the phone! Really amazing! And the agents on the phone extremely polite!
31 July 2024
Unprompted review
Reply from lol.travel
Dear customer,
we would like to thank you for choosing us and for taking the time to share your experience publicly. We are particularly pleased to know that you appreciated our efforts in assisting you and we are glad that you are satisfied with the service we provided.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
easy and quick
Best price, very easy to reserve the room, quick feedback.
29 July 2024
Unprompted review
Reply from lol.travel
Dear Marco Franceso good morning,
we would like to thank you for sharing your opinion and experience on this channel, thank you for choosing us and for taking the time to leave us your opinion.
We are glad you are satisfied, if you have any needs please do not hesitate to contact us, we are at your disposal, thank you!
lol.travel
Very easy and simple to use booking…
Very easy and simple to use booking done straight away
26 July 2024
Unprompted review
Reply from lol.travel
Dear David good morning,
we would like to thank you for sharing your opinion and experience on this channel, thank you for choosing us and for taking the time to leave us your opinion.
We are glad you are satisfied, if you have any needs please do not hesitate to contact us, we are at your disposal, thank you! lol.travel
Great web site
Great web site, easy navigation among the web pages. Well done.
21 July 2024
Unprompted review
Reply from lol.travel
Dear Chiara good morning,
we would like to thank you for sharing your opinion and experience on this channel, thank you for choosing us and for taking the time to leave us your opinion.
We are glad you are satisfied and enjoyed your stay, if you have any needs please do not hesitate to contact us, we are at your disposal, thank you! lol.travel
Misleading pricing
Once you choose a payment method at the checkout page they update the price by adding a management fee (70EUR in my case). The checkout page is designed so that it's almost impossible to notice the price increase. I only noticed it because I was actively looking for hidden fees as I had been notified by other negative reviews on Trustpilot. Otherwise, I would not have seen it, and they would have overcharged me without my knowing.
P.S. It is pathetic how lol.travel handles the negative reviews on Trustpilot. Responses lack good customer support practices. It seems like the person replying to reviews is the owner of lol.travel himself. He blames it on the unhappy customers trying to justify his malicious practices. The guy sounds passive agressive.
For example, just look what he’s is going to come back to me with.
LOL at lol.travel.
18 July 2024
Unprompted review
Reply from lol.travel
Dear user,
we are sorry for your evaluation as we put our effort to reply to all reviews and try to support our customers and clean every doubt and beacuse of this we will try to explain you things you pointed out .We would like to invite you to refrain from using offensive expressions towards teams who strongly works everyday to reply to questions and notices. Please write to us by opening a ticket for any problems or needs if you have an active booking and we will be more than happy to help you. In any case, we would like to clarify a few things below. We would like to clarify that in addition to the tariff, the total price of the booking includes the selected services and any handling fees. The handling fee is always indicated in full prior to the conclusion of the purchase commitment in pursuit of maximum transparency and user protection. It is clearly visible in the right place that is summary costs box, the place where you can check final price and all cost items. To be honest, it is not clear what you mean by hidden since the costs must all fall within that summary and that is where they are.
We would like to add that we solve a number of problems through this support channel, you can look at the average response time data and the indications we give in the case of active bookings with problems, if you refer to reviews that do not have an active underlying booking we are very sorry but we can only explain what is required, but there are no operational indications that we can give as there is not a booking.
We are at your disposal for any doubt or explanations needed,
Best regards
lol.travel
It was easy to book
It was easy to book, but I struggled to get communication in english. Prices are fair.
The ticket does not come on the same day, which causes anxiety. But it was emailed the following day after I wrote requesting for it. The overall experience was good
10 July 2024
Unprompted review
Reply from lol.travel
Dear Rose ,
thank you for your comment and for sharing your experience. Our teams are constantly working to offer our customers the best possible experience and we are delighted that you are satisfied with your experience with us and the service provided. We hope to see you soon on lol.travel!
Thank you
lol.travel
You scammed me on my booking fee…
You scammed me on my booking fee .simply show cheaper on the list of Skyscanner but charged me 100 euro more. Simply learn the way of honesty .the other people are not Italian!
15 July 2024
Unprompted review
Reply from lol.travel
Dear user,
first of all, please refrain from using insulting words, the insulting comment seems very inappropriate.
Anyway we would like to clarify a few things below to create transparency. In addition to the tariff, the total price of the booking also includes the selected services and any handling fees. Handling fees are always indicated in full before the finalisation of the purchase commitment. It can't be that it is not noticed.
At your disposal,
thank you
flight ticket
When I booked a flight ticket, I found the price was changed, Although I did not check any box for extra services. The price is changed suddenly without any notifications
9 July 2024
Unprompted review
Reply from lol.travel
Dear customer,
we invite you to open a ticket beacuse we have checked and founded no assistance request opened related to the pnr you noticed here.
Anyway we would like to clarify a few things below to create transparency. When booking your flight, it is possible that the fare will change. These changes are made directly by the supplier and the booking system, which is why we will inform you of this fare update in the phase before the purchase commitment is finalised. In addition to the tariff, the total price of the booking also includes the selected services and any handling fees. Handling fees are always indicated in full before the finalisation of the purchase commitment. It can't be that it is not noticed.
At your disposal,
thank you
always change prices when you're about to pay
I'm often redirected to lol.travel from skyscanner, and when I check out the info on lol, the prices are different. And what's worse is that once you select your tickets, add the passenger info, and are ready to pay, suddenly they change the price! You can't trust them. Plus their customer service is non-existent. Avoid at all costs!
6 July 2024
Unprompted review
Reply from lol.travel
Dear Veronica,
we are sorry that you are disappointed. We would like to clarify a few aspects below in order to create transparency. During the booking of your flight, it is possible that the fare may change. These changes are made directly by the provider and the booking system, which is why we will inform you of this fare update in the phase prior to finalising the purchase commitment. In addition to the fare, the total price of the booking also includes the selected services and any handling fees. Handling fees are always indicated in full before the purchase commitment is finalised.
We are at your disposal for any necessary clarification.
lol.travel
My fellow future customers
My fellow future customers, I recommend lol travel for your future business with them.
They are secure and reliable entity for purchasing your flight ticket.
On July 4th, I went online hunting cheapest flight tickets for urgent departure on July 5 from Jeddah, Saudi Arabia, to Accra, Ghana, forgetting the risks of buying online from any website.
They had the cheapest ticket for €496 and I immediately bought two tickets.
After payment, I got the pop-up message saying that your unconfirmed reservation has been forwarded to the flight entity for confirmation, and you will receive feedback within 48 hours.
To the above, my security alert woke up, but it was late. Because I needed the tickets urgently. I felt insecure, and making it worse, after few minutes, I got an email alert and when I checked, an email from the named organisation read that my travel reservations was cancelled and I am going to get refund according to the financial institution procedures in keeping with the law.
To the above, I felt that I had lost the money paid.
I immediately ran to my bank (Postal Italia) and reported with an appeal to block the receiver.
After my bank investigation, they confirmed that the lol.travel is a legal entity, and the emails are from them.
So, I should await the refund time mentioned in the email I received.
My fellow customers, I was not still satisfied due to the urgency of buying another tickets and I can't get the money.
To end up, after arriving from my bank, I got my refund in 3 hours within my account.
Thanks to the entity, and I am your business partner for life.
Bravo to you lol.travel!!!!!!
4 July 2024
Unprompted review
Reply from lol.travel
Dear Michael,
thank you for your comment and for sharing your experience. Our teams are constantly working to provide our customers with the best possible experience before, during and post booking. We are glad that you are satisfied with your experience with us and the service provided. We are sad that you booking could not be confirmed and we hope to see you soon on lol.travel.
lol.travel
Got all the way to the end of trying to…
Got all the way to the end of trying to book a flight and the 101 add ons they am want to sell you, only to realise they don’t take Amex. So abandoned the basket and booked with another company. It’s odd that an “online travel agency” specialising in everything online doesn’t take one of the biggest worldwide travel payment cards. Oh well. Booked via the Italia section of the site.
30 June 2024
Unprompted review
Reply from lol.travel
Dear customer hello, we are sorry for your evaluation.
Amex is available on our site, could you please specify the market you where you didi your attempt?
We are at your disposal,
thank you
lol.travel
Overcharged and Poor Service!
I booked a flight through lol.travel and was shown a price of €293.20. But, I was charged €313.73 instead. This overcharge is NOT okay.
I did not get any warning of price change.
Also checking the price now on their website - it still shows €293.20 (so price for the flight has not been changed).
I contacted their customer service with proof, but they have been slow and unhelpful. This mistake and poor service have made me lose trust in lol.travel.
If you use lol.travel, double-check all charges. I hope they fix this issue and improve their service.
27 June 2024
Unprompted review
Reply from lol.travel
Dear customer,
we are sorry for your evaluation.
We would like to inform you that the total price of the booking includes, in addition to the price of the flight, the selected services and any handling fees. Handling costs are always indicated in full before the purchase is finalised. We are at your disposal for any other explanation needed.
Thank you
lol.travel
what you advertised as price and what was instanly changed when confirming order
dont advertise one price to be telowest bidder , and then change the price just when you are going to confirm purchasing .
14 June 2024
Unprompted review
Reply from lol.travel
Dear customer,
we are sorry for your evaluation.
During the booking process, it is possible that the fare may change. These changes are applied directly by the supplier, and the booking system therefore warns the user of this fare update in the phase prior to the completion of the purchase obligation.
We invite you to contact us privately if you have any need of information and we will be happy to assist you.
Thank you
lol.travel
LOL - this is the right name for this lot
LOL - correct name for this booking site. Literally changed the total fee from EU1152 to EU1265 whilst I was busy putting my credit card details. Never ever ever ever ever again
4 June 2024
Unprompted review
Reply from lol.travel
Dear Customer,
we are sorry for your disappointment.
During the flight booking process, it is possible that the fare may change. These changes are applied directly by the supplier and the booking system therefore alerts you to this fare update in the phase prior to the completion of the purchase obligation. There is no correlation with the entry of personal data.
We would like to inform you that the total price of the booking includes, in addition to the price of the flight, the selected services and any handling fees. Handling fees are always indicated in full before the purchase is finalised.
We remain at your complete disposal,
thank you!
lol.travel
Surprisingly good
Surprisingly, one of the good online travel agencies! They've replied very fast to my mails, I got my money back in record-time for a cancelled flight... I usually try to not use OTAs, but here I don't have any reluctance & could recommend them.
What I did not like: somehow, the language for one of my bookings was Italian. Don't know if I screwed up or something on their side.
And the hotel selection is not that broad, but was sufficient after all.
21 January 2024
Unprompted review
Reply from lol.travel
Dear Samuel,
thank you for your comment and for sharing your experience. Our teams are constantly working to provide our customers with the best possible experience and we are glad that you are satisfied with your experience with us and the service provided. We hope to see you soon on lol.travel!
Please do not hesitate to contact us if you have any needs.
Thank you very much.
lol.travel
Positively surprised
Positively surprised with my choice to go with lol travel between many others travel companies put on display for my request. We only see the efficacy of a company when as a customer you face challenges and when the need is answered.
20 May 2024
Unprompted review
Reply from lol.travel
Dear Sylvie,
thank you for your feedback and for sharing your experience. Our teams are constantly working to give our customers the best experience possible. We are happy that you are satisfied with your experience with us and the service offered. We hope to see you soon on lol.travel!
Do not hesitate to contact us for any need.
Thank you
lol.travel
Reply from lol.travel
Dear customer,
thank you for your feedback and for sharing your experience. Our teams are constantly working to give our customers the best experience possible. We are happy that you are satisfied with your experience with us and the service offered. We hope to see you soon on lol.travel!
Do not hesitate to contact us for any need.
Thank you
lol.travel
Everything was easy to understand and…
Everything was easy to understand and simple to to use
17 May 2024
Unprompted review
Reply from lol.travel
Dear customer,
Thank you for your feedback and for sharing your experience. Our teams are constantly working to give our customers the best experience possible. We are happy that you are satisfied with your experience with us and the service offered. We hope to see you soon on lol.travel!
Do not hesitate to contact us for any need.
Thank you
lol.travel
For booking there were a lot of hidden…
For booking there were a lot of hidden charges. However it was easy to navigate around. We got worried after as we found some posts saying it was a scam ? Would be nice to verify ?
16 May 2024
Unprompted review
Reply from lol.travel
Dear customer hello,
thank you for reacing out to us. We are a serious and reliable online travel agency, our teams are constantly working to give our customers the best experience possible. We see no requests unsolved opened by you, if you need assistance from us just open an assistance request from your private area on lol.travel and we will assist you.
At your disposal,
thank you
Website easy to navigate
Website easy to navigate. Best price for the hotel I was looking for. Booking process was easy.
14 May 2024
Unprompted review
Reply from lol.travel
Dear Mayela,
Thank you for your feedback and for sharing your experience. Our teams are constantly working to give our customers the best experience possible. We are happy that you are satisfied with your experience with us and the service offered. We hope to see you soon on lol.travel!
Do not hesitate to contact us for any need.
Thank you
lol.travel
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