Basically scammers! I regret buying the tickets before searching here. I can confirm, this devious method is hardcoded in their selling system - I double checked and they advertise the same ch... See more
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See what reviewers are saying
They advertise the lowest cost on Kayak.com among all the agencies. But when you try to purchase with them for the advertised price, after a lengthy procedure they suddenly increase the price to a muc... See more
They increase the price when you already choosing payment method - the price is indicated in full, but 50+Eur for processing card is nonsense. Moreover, this is only indicated after you've submitted a... See more
Our a priori opinion is that il has been easy to book a room through LOL.Travel at Residence Inn by Marriott. Our main concern is that we would like to know wether the price we have paid on line and w... See more
Company replied
Company details
Written by the company
Find out best deals on scheduled flights, hotels, rental cars and enjoy a brand new way to travel
Contact info
Strada Consolare 51/C, 47924, Rimini, Italy
- marketing@lol.travel
- lol.travel
1.8
Poor
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
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The service is very bad for The price…
The service is very bad for The price it cost me
Food was very poor
Flight was very delayed
2 September 2024
Unprompted review
Reply from lol.travel
Dear Mustafa,
we are sorry about what you are noticing to us.
Services on board depends not on us, it is given by the airline.
We remain at your disposal,
thank you
lol.travel
Do not honour their 100% refund "gaurentee" and do not reply to emails questioning this.
Have been emailing them after they only gave a partial refund under their 100%refund guarantee. They are not replying to emails I sent providing bank evidence of what I received (bizarre anyway as they should know what they did refund). Also had a huge problem in that I paid by visa debit card in pounds Stirling as the price was advertised in pounds Stirling- but they would not refund to my card - had to send international banking details and I suspect the partial refund is due to fees for that being charged to me. Be very cautious of booking with this company if the guarantee of a full refund (as they advertise) is an incentive - as they do not honour it and do not reply to follow up emails as in my case.
5 September 2024
Unprompted review
Reply from lol.travel
Dear customer hello,
we invite you to notice your PNR code in order to investigate more in detail your case.
Thank you
lol.travel
Bad expierence
I had 3 fligths between the 19th and 20th of agaust. The third one was Paris-Tokio. The flight was delayed, and I recieved a message from lol.travel in time I was in the previous flight, saying the hour change (9,25h to 18.00h), and if I was not satisfied with the change, I had to Replay to the message. Thing that I can't do because I was in a plane.
I tried to contact to lol.travel, but they say that they cant do anything, so I had to stay in Paris from 8:00 to 18:00h
20 August 2024
Unprompted review
Reply from lol.travel
Dear customer hello,
thank you for reaching out to us.
We invite you to notice your pnr in order to identify your case. Anyway we would like to clarify that we are sorry but delays depend not on us, we notice to our customers the delay and try to protect them.
We remain at your complete disposal,
thank you
lol.travel
Price grown up in few seconds
Tickets bought but the game that when i start purchasing I have one price and at the end it will be increasing 10 or 20% is not a nice think.
Otherwise all is fine
2 August 2024
Unprompted review
Reply from lol.travel
Dear Claudio hello,
We would like to thank you for choosing us and for taking the time to share your experience publicly. We are pleased that you are satisfied with the service we provided.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
I have just made a reservation for 3…
BAD EXPECTATIONS
I have just made a reservation for 3 nights in September and all I have seen in the comments written by former guests is complaints about the poor service in the reception; the terrible condition of rooms, common areas and bathrooms. There's also negative comments about problems with overbooking, cockroaches in the rooms and things like that. I tried to find a website or an e-mail addresss to get in touch with them but to no avail. I am really worried about my first visit to New York regarding lodging in this place. I can write to you after my stay there and I hope things are not that bad when I confront the reality of a single in 2-bed dormitory room with private bathroom at Central Park West Hostel.
1 September 2024
Unprompted review
Reply from lol.travel
Dear Samuel hello,
we are sorry for your evaluation, here is our contact page where you find all ways to contact us: https://www.lol.travel/cl/atencion-al-cliente
You can contact us also from your private area on our site if you face any problem.
We are at your complete disposal,
thank you
lol.travel
It has been a terrible experience
It has been a terrible experience. With no assistance from lol travel. It is 3 weeks after a refund is said to have been processed and nothing.
Agents are rude on call and offer no assistance on email.
29 August 2024
Unprompted review
Reply from lol.travel
Dear Customer,
we are sorry or your evaluation.
The amount has already been released from our systems and it will be again available in the same card used for the purchase according to the bank transfer timings and according to the agreements of the circuit used.
Feel free to contact us for further information
thank you
lol.travel
The flight was overbooked
The flight was overbooked. I took another flight the next day, i was refunded (400) but i missed a very important personnel event . Such a deep deception
24 August 2024
Unprompted review
Reply from lol.travel
Dear Lina,
we are sorry for what you have written to us. This kind of events are out of our control.
We remain at your complete disposal,
Thank you
lol.travel
couldn’t be worse service
The airline altered the schedule of our connecting flight, making it impossible for us to make the necessary connection. They offered us two options: either reschedule the flights for the following day or receive a refund. In both cases, this company imposed a fee of €55. If we accepted a refund, the airline promised a full reimbursement of the amount paid; however, this company deducted €200 from the total.
Ultimately, we chose to reschedule the flight for the following day and paid the €55 fee. Additionally, we had a lengthy layover exceeding 8 hours. The company informed us that any overnight accommodation would be at our own expense. However, the reality was that the airline provided a hotel room at no charge to us and all passengers on the same flight, as this service is available when the layover exceeds 8 hours.
The misinformation and poor service provided by this company were deeply disappointing. I would not recommend this company, even to my worst enemy.
24 August 2024
Unprompted review
Reply from lol.travel
Dear customer,
we are sorry for your evalutation, we did our best to solve the issue that occcured due to cancellation.
When a flight is cancelled without providing an alternative, we as an agency look for the best available alternative solution and then propose it to the passenger, this kind of service request a fee.
With reference to what you have noticed about the layover we have no written requests related to it.
We remain at your disposal for any other question,
thank you
Best regards
lol.travel
It is Damaged Checkedin Hard Case Baggage anarrated abovenot about lol travels but about…
It is not about lol travels but about the carrier my checked in hard baggage case in Fly Dubai flight was damaged and the trolley wheel was ripped off...I've lodged and their Celebi staff has noted complaint and assured to redress the situation🤞
24 August 2024
Unprompted review
Reply from lol.travel
Dear customer, we are sorry for what you wrote to us. In this case you did well to contact the vector directly as these types of issues should be handled directly with them. We remain at your disposal,
Thank you
lol.travel
I’m not happy with seat assignments
I’m not happy with seat assignments
How come different seats for a family package ticket..? That was terrible and irresponsible.
I never experienced such a thing with other flights.
21 August 2024
Unprompted review
Reply from lol.travel
Dear customer hello,
we are sorry for your evaluation, no request has been opened to us, we invite you to open a ticket explaining what happened and our customer care department will assist you.
We are at your disposal,
thank you
lol.travel
Sir I am upset with your company I have…
Sir I am upset with your company I have flight with you but without informing me the company take the refund from the airline and cancel my booking. Very bad you did with me please make my money back to me
18 August 2024
Unprompted review
Reply from lol.travel
Dear customer,
we see an open conversation with our flight department, you can follow their instructions and wait for their response.
At your disposal,
best regards
lol.travel
Reply from lol.travel
Dear Gabriele,
we would like to thank you for choosing us and for taking the time to share your experience publicly. We are pleased that you are satisfied with the service we provided.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
I bought the ticket by mistake and I…
I bought the ticket by mistake and I realised immediately.. by low I could cancel without any penalty if I cancel within given time .. other companies do it without any charges.. but iol travel charge me 50euro saying that it was for the service.
Very dishonest and greedy. Never use them again.
4 June 2024
Unprompted review
Reply from lol.travel
Dear customer, please provide a booking reference to identify your reservation. Thank you, best regards
lol.travel
The booking process was easy
The booking process was easy. However, the quoted price suddenly increased when I wanted to book. I don't know how that happens in the space of a few minutes.
15 August 2024
Unprompted review
Reply from lol.travel
Dear Mike hello,
we would like to thank you for choosing us and for taking the time to share your experience publicly. You noticed an hotel pnr, normally in this cases what happens is that the rates you selected was no more available and the systems show the updated rate available. We remain at your disposal for any other clarification may needed.
Thank you
lol.travel
2 tickets payd....2 tickets…
2 tickets payd....2 tickets cancelled!!! Never again!
24 July 2024
Unprompted review
Reply from lol.travel
Dear Amanda,
could you please share your booking reference in order to identify your case?
Thank you
lol.travel
Smooth experience
Positive aspects: I purchased the special customer care package and my mails were answered timely. Less positive ones: I had to ask for the company booking number (I think it should be provided in the confirmation amail) and there was some confusion about where I had to check in online as they were several airlines involved.
7 August 2024
Unprompted review
Reply from lol.travel
Dear customer,
we would like to thank you for choosing us and for taking the time to share your experience publicly. We are pleased that you are satisfied with the service we have provided. The company's PNR is present in the ticket issue e-mail, not in the confirmation e-mail. Online check-in is a service that allows you to obtain your boarding pass and can usually be done on the airline's website from 24/48 hours before departure. lol.travel offers you the possibility, for a small additional charge, to check in online and be personally assisted in the process. If you have not purchased the online check-in service with us, we advise you to check on the airline's website all the useful information about check-in, namely: what the procedures are for checking in, whether there are any penalties for not checking in online and when it must be done.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
Replies
Whenever I had something to ask they replied to me as a fast as they could ( and they are really fast!!), if you register and book a flight, they will send you emails with discounted flights it’s really great since I travel a lot !
9 August 2024
Unprompted review
Reply from lol.travel
Dear customer,
we would like to thank you for choosing us and for taking the time to share your experience publicly. We are particularly pleased to know that you appreciated our efforts in assisting you and we are glad that you are satisfied with the service we provided.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
Very poor communication stay away
I have been trying to get through to lol travel for a week now in relation to recieve my refund but they keep hanging up on me when I call and in que for 10 minutes every time . Plus they add on there own booking fee that is not on the price advertised.
3 August 2024
Unprompted review
Reply from lol.travel
Dear customer hello,
your request is under managing of our customer care departement, you will receive a feedback soon.
Thank you
Best regards
lol.travel
Reply from lol.travel
Dear customer,
we would like to thank you for choosing us and for taking the time to share your experience publicly. We are particularly pleased to know that you appreciated our efforts in assisting you and we are glad that you are satisfied with the service we provided.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
Everything so easy and great customer…
Everything so easy and great customer service!
5 August 2024
Unprompted review
Reply from lol.travel
Dear customer,
we would like to thank you for choosing us and for taking the time to share your experience publicly. We are particularly pleased to know that you appreciated our efforts in assisting you and we are glad that you are satisfied with the service we provided.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
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