londonlocksmith24h.co.uk Reviews 

4,107
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, professional, and arriving very quickly to handle stressful lockouts. People consistently highlight that technicians resolve door and lock issues efficiently, explaining every step while providing reassuring advice during emergencies. However, some customers also noted unexpected price increases and significantly higher final bills compared to their initial telephone quotes. Reviewers expressed frustration when charged expensive call-out fees or when encountering aggressive behavior from technicians when questioning these extra costs. Consumer feedback shows that while the service itself is fast, pricing transparency remains a serious concern for a minority of people.

What people talk about most

Service

People report high satisfaction with service, frequently praising quick response times and polite... See more

Staff

Customers had positive experiences with staff, frequently highlighting their fast arrival, professional... See more

Price

Users describe ambiguous interactions with price, as some consumers highlight transparent quotes, upfront... See more

Product

Reviewers mention ambiguous feedback about product performance, noting both satisfaction with locks working... See more

Response time

Consumers find response time to be marked by great satisfaction, as reviewers frequently highlight fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very straightforward. Called around 1 pm, explained that our front door wouldn't latch unless we pushed it hard. Locksmith came later that afternoon, adjusted a few things and fixed it. No new lock... See more

Rated 5 out of 5 stars

I was locked out of my home, and John came to help right away. He arrived on time, was friendly, professional, and got the lock open quickly. His customer service was excellent — he explained everythi... See more

Rated 5 out of 5 stars

Had a great experience with John Raul. Had my bag stolen with all my details and keys and within 25 min was available to change our locks and make us feel safe! John was fast and provided us with a... See more

Rated 5 out of 5 stars

John Raul came and fixed my lock in under 30 minutes, was very fast, explained every step of the way what was happening and what the price mark up would be. Friendly and gave really good advice, just... See more


Company details

  1. Emergency locksmith service
  2. also in
  3. Locks Supplier
  4. Locksmith
  5. Security service

Written by the company

We work 24h a day, 7 day a week with Mobile Local Locksmiths team in entire London. All you need is a "locksmith near me". Our customers can call us for regular maintenance of their door locks and if they want to upgrade those which are worn out. Being a local business, we can get to any adress in approximately 30 minutes because we have offices all around the city and we are always present where people need us.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(4,107)

211 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

AVOID AVOID AVOID

AVOID AVOID AVOID - Scam - their actual name is Locksmith Solutions, 222 Boston Road and you can see how many negative reviews they have on g_reviews.
Charged £684 for fixing a basic lock, the parts were charged at £375 and we can source for £60. Con

6 March 2026
Unprompted review
Rated 5 out of 5 stars

John Raul

John provided an excellent service from start to finish. He arrived quickly, was professional and friendly, and resolved the issue without any hassle. Reliable, efficient, and reasonably priced. Would highly recommend him if you need a trustworthy locksmith!

26 February 2026
Unprompted review
Rated 1 out of 5 stars

Changing cost by the time arrive on site

Called them as we locked ourselves out. Dispatcher confirmed that cost will be £75 plus VAT if simple opening.
Simple 6-pin cylinder thumbturn lock, so took 1 minute to open by the technician on site. Technician informed me that there will be additional £60 call out charge on top of the £75.
Clear scam as dispatcher confirmed the total cost beforehand. We will report the company to the police along with the call recording.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Christian was well mannered and polite…

Christian was well mannered and polite the work was quickly done quickly done before I could have check and was handed all my keys...I would recommend him to any of my friends or colleagues at my work place..Very much appreciated.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service from John

John is great! He got us back into our house very promptly after we locked ourselves out. The new lock was a little gammy and John came back the following week to help us diagnose the problem and fix it. He did an excellent job figuring out what was putting tension on the lock and causing the issue, and he oiled the lock and sanded down the frame to help with the problem. He also gave us advice on what we could get builders to do to make the door and lock even smoother. Really great work and super customer service!

15 February 2026
Unprompted review
Rated 5 out of 5 stars

Fast, reliable locksmith service

Key snapped in my lock and John Raul came to the rescue very quickly. John was very helpful, professional and friendly - he did a quality job, quickly replacing the lock and clearly explaining options for keys etc. Thanks, John!

14 February 2026
Unprompted review
Rated 5 out of 5 stars

(Patrick) Amazing

(Patrick) Amazing, he’s really kind and understanding and he was efficient with his work easily able to fix our issue with being locked outside.

11 February 2026
Unprompted review
Rated 1 out of 5 stars

These people don’t care about you just your money

These people don’t care about you! My wife was planning to take a walk outside with our newborn and accidentally closed the doors and left keys inside. I called this company- call out fee £50 locksmith turned up within 35-40 minutes. As the locksmith explained to drill out a lock in main doors that would be expensive, I suggested to go through garden doors. Price for drilling out a simple lock £165! And replace with literally cheapest lock would be £55 for lock plus £45 install. I asked if he can take out a cat flap this way we can reach key left inside the doors and won’t need to drill any locks. He refused to do that as this way he cannot get his £265. Absolutely no care for customer whatever!! I even asked could he drill double patio door lock which is the simplest lock, and still price £165. Shocking! AVOID THIS COMPANY AS THEY DONT CARE ABOUT YOU JUST YOUR MONEY!! I literally paid this call out fee £50 and did the job by my self. Shame on me I didn’t checked this before calling these scammers.

8 February 2026
Unprompted review
Rated 5 out of 5 stars

Locked myself out of my flat in the…

Locked myself out of my flat in the rain. Called this company, they said it would be 20 mins, got there in about 10, took a total of 40 mins from being locked out to in my flat with a new lock fitted. Very quick turnaround

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Within a second of contacting them

Within a second of contacting them, they replied via Whatsapp and someone came in less than 30 mns. Sergio was so efficient, helpful and pleasant. He was so fast that I was able to make it to my meeting with a new key in hand!
Incredible service, thank you

22 January 2026
Unprompted review
Rated 1 out of 5 stars

Charged £151.80 more than stated on website and confirmed on phone

I used this company last night. They quoted £75 call out on their website and I confirmed this with the operator over the phone. The engineer charged me £226.80 to get into my property. When I asked why it was more expensive the engineer said because it was a more difficult job and he had to use a drill. When I asked what the £75 call out covered he said “picking the lock”. I think it is unethical, and surely illegal, to use such deceptive practices. Had I known the true cost I would have made some more phone calls. By being dishonest they took my right as a consumer away. Also, the website name is londonlocksmith24h.co.uk (when you click through on the link on Trustpilot it goes to this website) but the business name and address on their website is - LOCK SERVICES LONDON LTD 222 Boston Road, W7 2AD, London. And their Trustpilot name is different again - Locksmith Near Me London and the address is different 37 The Ridings, W5 3BT. They have thousands of 5 star reviews - that’s strange. Also. I can’t find a way to review them on Google.

31 January 2026
Unprompted review
Rated 1 out of 5 stars

Charged for no fix!?

When I called I was strictly told I that the charge of £90 is payable for a basic fix, when I asked if there were surplus charges I was again told that the charge is for a basic fix. When the locksmith came out he spent around spent 20 mins trying to open the door could not get it open. He then called me from his car to tell me to pay the £90 even though he had not got my door open. He then went on to tell me it would cost around £1200 as the lock was broken and the multi locking mechanism was stuck so it would need to be broken to open the door and then replaced!

27 January 2026
Unprompted review
Rated 1 out of 5 stars

Avoid!!

Avoid!!! The pricing is not transparent. I was told there would be a £75 call-out fee, but at no point was it clearly explained what the total cost would be. The technician arrived quickly, but I ended up with a bill of over £400 for what was essentially a five‑minute job. After researching afterwards, it’s clear this was an extortionate overcharge—especially considering we chose the cheapest lock option they offered.
It felt like they were taking advantage of a vulnerable situation, when you’re locked out and have little choice. To make matters worse, after the lock was changed our bottom lock stopped working and the door wouldn’t shut properly, which was a serious safety issue. When I called to ask them to come back and fix it, the technician was rude on the phone and then spoke to my partner in a patronising way when he came out. He dismissed the problem as “wear and tear”. He pressured my partner into writing a positive Trustpilot review while she was still standing there. We will be deleting that review. Avoid at all costs!

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Great seamless experience

I had an excellent, very fast service with this company and the locksmith Sergio was very nice and helpful. Perhaps on the high end price wise, but I think it’s just prices in London and it’s probably worth it. Seamless experience.

19 January 2026
Unprompted review

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