Londons Finest Reviews 213

TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the products, finding them to be of very poor quality, often not matching advertised images or descriptions, and frequently arriving in incorrect sizes. The pricing was also a concern for many, especially given the low quality of the items received. The return policy was a major source of frustration for customers, who found it difficult and expensive to return items, often having to ship them back to China at a significant cost. However, some people were satisfied with the refund process, with a few successfully obtaining full refunds through their banks or credit card companies.

What people talk about most

Product

Customers had negative experiences with product quality. Many reviewers expressed disappointment, noting that... See more

Quality

Reviewers consistently express strong dissatisfaction with product quality. Many describe items as "cheap... See more

Return policy

Clients express significant dissatisfaction with the return policy. Many reviewers report that returning... See more

Price

Customers consistently note negative experiences with price, often citing hidden charges and unexpected... See more

Refund

Consumers find refund experiences to be ambiguous and often challenging. While some reviewers report... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Like other reviews this company is definitely NOT London based. Shoes I ordered came from CHINA & are of very poor quality, at least 2 sizes too small & certainly cannot be classed as Orthopaedic wi... See more

Rated 1 out of 5 stars

Yet another drop-shipping "company" selling cheap Chinese goods - masquerading as a London based store. They create a professional looking website and use London in the name. Look carefully no Londo... See more

Rated 1 out of 5 stars

Hi unfortunately I have had a very bad experience. Brought some sandals had them only a month. Unfortunately this company refuses to do anything about the issue. I fully understand about goods being... See more

Rated 1 out of 5 stars

Avoid this company like the plague, it’s a big SCAM operating out of China. Also Melbournes Finest and other similar names… Although I have received a full refund from PayPal who acted extremely well... See more


1.2

Bad

TrustScore 1 out of 5

213 reviews

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How this company uses Trustpilot

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Rated 1 out of 5 stars

Far too small and poorly made

Trainers arrived, took ages. Far too small and poorly made. God I wish I’d read the reviews before buying.
Save your money!
Noticeably they also misuse Trust Pilot. Clearly no reason to trust at all. 😡😡😡

18 April 2025
Unprompted review
Rated 5 out of 5 stars

Londons Finest

I received 2 cardigans a month ago which i quite liked but they were far too small even though it said large. I complained to the company and they said keep them. Just pay £12.50 postage and we will send 2 more 2XL. So I did and they arrived today but were exactly the same size. wish I had read your remarks first. So now I have 4 cardigans that dont fit me.

18 April 2025
Unprompted review
Rated 1 out of 5 stars

Do not order from this company it is…

Do not order from this company it is based in China, nothing to do with London
The information on their site is misleading and you will waste your money - no refunds given and no guarantee the package will arrive back in China safely

15 April 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company

Wish I had looked at reviews first. Just received a jacket which took a long time for delivery. Only when I tried to track delivery did I see it was coming from abroad. No indication when I ordered. I ordered 3XL but the jacket is much too small. More like 1XL or smaller. Now I am trying to return it and the company say it has to be returned to Asia at my expense and it will be very expensive. I paid with PayPal so hoping they may help.

14 April 2025
Unprompted review
Rated 1 out of 5 stars

AVOID if you don’t want to be out of pocket

Liked the look of the cardigan so bought it without looking at the reviews. BIG mistake. Took ages to arrive and when it did it’s far too small. Ordered 3XL it’s more like a medium. Tried to contact the seller regarding a return but they seem to be non existent as I have had no response. The cardigan itself is ok but is no use to me at all.

31 March 2025
Unprompted review
Rated 1 out of 5 stars

Obvious Fake Trustpilot score

the website lists their Trustpilot score as 4.7 / 5 with 2500+ reviews. I got a bit suspicious when you are unable to click through and read the reviews.

Looked them up on Trustpilots website and... oooh look. a real score 1.7 / 5

Glad i didnt place an order judging by the comments here. One to avoid methinks, cheeky blighters with their fake review score

9 April 2025
Unprompted review
Rated 1 out of 5 stars

Was about to purchase a jacket from…

Was about to purchase a jacket from this company but after a very bad experience buying another item from another company on FB, decided to check reviews on Trustpilot first. As with the other company, this one has very similar terrible reviews. Always always check reviews on TP first before buying stuff from companies that you aren't familiar with advertising on FB. FB are notorious for not regulating those selling on their platform. Unless you know a company is reputable, safe yourself the money and the hassle. FB you should be ashamed of all these scam businesses you allow to rip people off.

6 April 2025
Unprompted review
Rated 1 out of 5 stars

Unacceptable customer service and support

I ordered two items in 2XL size when they eventually arrived- several weeks later- they look like 2XS. I didn’t attempt to try them on.
I asked for a returns label and a refund but they told me I could order anything to the value of my order and send postage fee. I can’t see the point in ordering anything if they can’t supply the size I require. However I could keep the original items I ordered!

2 April 2025
Unprompted review
Rated 1 out of 5 stars

I concur with all the poor reviews…

I concur with all the poor reviews here. To be honest, one star is not worthy. 4 weeks delivery, garments dreadful. 2 cardigans with the material pulled and very much out of shape. They have gone straight to charity....stay clear of them.

31 March 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality products misleading…

Poor quality products misleading description slow delivery.
Company disappears and then reappears with the same website under a different name
Eg Felix of London
Finest London
All with London prefix.
Product costing £39.99 worth a £5 max

26 March 2025
Unprompted review
Rated 1 out of 5 stars

I wish I'd read the reviews before I…

I wish I'd read the reviews before I purchased. Same experience as everyone else.....no communications with the company, you can't speak to anyone about the delivery of your order, you just get the same standard reply to emails saying your goods are in transit !!!!!! I'm still waiting.

21 March 2025
Unprompted review
Rated 1 out of 5 stars

I wish I had read the reviews first

I wish I had read the reviews first . I made an error on my initial order (2 items instead of 1) and contacted the vendor and they sent me my overspend back , when the fleece top arrived it was too big and of an inferior quality . If there was a zero star rating this company would warrant it , forget about getting your money back I as offered a return of 15% of the £35 I had spent . A lesson learned I think

12 March 2025
Unprompted review

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