Longsons Reviews 39

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Longsons was very helpful and friendly, would recommend them alot, thankyou for the hamper it was a very sweet gesture, thankyou for all your hard work

Rated 5 out of 5 stars

We found Longsons to be an extremely professional estate agents to deal with. We were in a chain of five and Kyle Clarke of Longsons was very pro active in finding out the situation of buyers and sell... See more

Company replied

Rated 5 out of 5 stars

Throughout the ups and downs of selling our beloved house, the team at Longsons held our hands throughout the process with friendly and professional attitudes. No hard sell like some companies, we app... See more

Company replied

Rated 3 out of 5 stars

Apart from the brochure they didn't really do much else. We notified them of an interested person who eventually purchased our property so they didn't have to work too hard. Didn't hear a great deal f... See more

Company replied

Company details

  1. Estate Agent
  2. Property management company

Written by the company

Longsons, award winning Estate Agents and Lettings Agents in Swaffham covering Watton, Dereham and Fakenham. Longsons have deservedly built a strong reputation as an independent specialists in the local property market. Whether looking to buy, ell or let your property, you can be assured you will receive our unique, friendly, professional first-class service.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

39 reviews

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Rated 5 out of 5 stars

Great communication all the way to…

Great communication all the way to completion with lovely, friendly and patient staff.

11 November 2022
Unprompted review
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Reply from Longsons

Hi Jenny, thank you so much for your 5 star review! We really appreciate your kind comments and the time taken to write this review. We are so pleased to hear that you had a positive experience with the team and we'll be sure to pass on your kind comments! Thank you for choosing Longsons! Kindest regards, The Longsons Team

Rated 5 out of 5 stars

We have just completed on our purchase…

We have just completed on our purchase through Longsons today and have been really impressed. Always very friendly and easy to reach and even left us a goody box and bottle in the new property.

4 November 2022
Unprompted review
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Reply from Longsons

Thank you so much for your 5-star review! We truly appreciate your kind comments and the time taken to write this wonderful review. We are so pleased to hear that you had such a positive experience with us and will be sure to pass this on to the team. We hope that you're very happy in your new home! Kindest regards, The Longsons Team

Rated 5 out of 5 stars

Our property was sold on the second day…

Our property sold on the second day of releasing the details. The team at Longsons were great. I was kept informed of all milestones and received updates regulary. A speacial thanks goes to Luke, Imogen, Nick, Kyle and Luisa. Without their hard work - our sale would not have happened as quickly and easily as it did. Thank you Longsons

25 October 2022
Unprompted review
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Reply from Longsons

Thank you so much for taking the time to leave such a wonderful review and for sharing your customer experience. The Longsons team are dedicated to providing the highest level of customer service to our customers so it’s wonderful to read such a lovely review! We'll be sure to pass on your kind words to the team. Thank you for choosing Longsons and we wish you all the best! Kindest regards, The Longsons team

Rated 5 out of 5 stars

Friendly and professional

Friendly, prompt and efficient company and who have supported me with a rented property.

27 September 2022
Unprompted review
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Reply from Longsons

Hi Miss Turton, thank you for taking the time to leave such a lovely review. We are so pleased to hear that you had such a positive experience with the team. We'll be sure to pass on your kind comments to the rental team. Kind regards, The Longsons Team

Rated 5 out of 5 stars

We had an excellence experience working with Lonsons

We bought a property from Longsons. I would be happy to use Longsons to sell ours. Working with Longsons is stress free and they can get work done smoothly, efficiently and friendly. Our whole chain would have collapsed without Luisa's help who is from Longsons.

Luisa has also went extra miles on sorting out the communication issues between our conveyancer and our buyer's conveyancer, which had nothing to do with the part of the chain that Luisa was in.

I have also had chances to work with Longsons' other staff in Luisa's absence(e.g. Nick, Imogen). They are all heartfelt and helpful.

8 September 2022
Unprompted review
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Reply from Longsons

Hi Isabel, thank you for taking the time to leave such a wonderful five star review. The Longsons team are dedicated to providing the highest level of customer service throughout the entire process so its wonderful to read such a lovely review! We'll be sure to pass on your kind words to the team! We hope that you're very happy in your new home! Kind regards, The Longsons Team

Rated 5 out of 5 stars

Throughout the ups and downs of selling…

Throughout the ups and downs of selling our beloved house, the team at Longsons held our hands throughout the process with friendly and professional attitudes. No hard sell like some companies, we appreciate all they have done for us and we highly recommend them. Many thanks Lynn & Jon Elsey

25 August 2022
Unprompted review
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Reply from Longsons

Thank you, Lynn, for taking the time to leave such a wonderful five-star review! We are so pleased to hear that you had a positive experience and that you would recommend our service to others. We'll be sure to pass on your kind words to the team. Thank you for choosing Longsons! Wishing you all the very best from the Longsons Team!

Rated 5 out of 5 stars

Excellent

Good estate agency , polite estate agents, there weren’t any hidden fees or reservations deposits for buyers, as most other estate agencies have. I would highly recommend. ☺️

23 August 2022
Unprompted review
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Reply from Longsons

Hi Tadeus, thank you for taking the time to leave such a wonderful five star review. We are so pleased to hear that you had such a positive experience with us and would recommend our services. We wish you all the best! Kind regards, The Longsons Team

Rated 5 out of 5 stars

Fantastic service.

Fantastic service from Kyle, Vicki and the rest of the team at Longons. Very competitive fees from an independent local estate agent. Nothing was too much trouble and I was regularly updated on how the sale was progressing. I have no hesitation in recommending them.

20 August 2022
Unprompted review
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Reply from Longsons

Hi Steve, thank you for taking the time to leave such a wonderful 5 star review! It's always so lovely to hear that you had such a positive experience with us and would recommend our service to others. Thank you for choosing Longsons! We wish all the best! Kind regards, The Longsons Team.

Rated 5 out of 5 stars

Thank you again Longsons

Imogen has been great. It was a long drawn out purchase due to Probate. But she’s put up with my worries and uncertainties and I’ve been quite difficult at times. But thank you for keeping me informed and making it a little easier.

17 August 2022
Unprompted review
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Reply from Longsons

Hi Sarah, Thank you for taking the time to leave us a fantastic 5* review and for your lovely comments regarding the level of service Imogen, in particular provided. We are so pleased to hear that you had a positive experience with us and hope that you are very happy in your new home! Kindest Regards, The Longsons Team

Rated 5 out of 5 stars

Helpful and efficient.

A very pleasant experience with no problems to overcome. Everyone was very helpful and efficient.

16 August 2022
Unprompted review
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Reply from Longsons

Thank you for taking the time to leave such a wonderful five star review! We are so pleased to hear that you had such a positive experience with us and that the team were helpful and efficient! Kind regards, The Longsons Team

Rated 5 out of 5 stars

Very efficient service..................

Very efficient service from start to finish by all staff with lots of useful updates all the way through. Highly recommended.

8 August 2022
Unprompted review
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Reply from Longsons

Hi Mark, thank you for taking the time to leave a wonderful five star review and for sharing your experience. We are so thrilled to hear that you had a positive experience with us and would recommend our service to others! We wish you all the best! Kind regards, The Longsons Team

Rated 5 out of 5 stars

Highly recommend

Longsons have been amazing when buying our first home. All of the staff are very friendly and helpful. Always kept us up to date with what was happening. Highly recommend!

6 August 2022
Unprompted review
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Reply from Longsons

Hi Christopher, thank you for taking the time to leave such a wonderful five star review and for recommending our services! We are truly pleased that you had such a positive experience with us and we hope that you're very happy in your new home! Kind Regards, The Longsons Team

Rated 5 out of 5 stars

Longsons estate agents Swaffham

From start to finish the team at Longsons were brill,
Kept us well informed throughout the whole process of our house sale and offered a very professional and friendly can do attitude.
Thank guys
Steve

2 August 2022
Unprompted review
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Reply from Longsons

Hi Steve, thank you for taking the time to leave such a fantastic five star review! We are so pleased to hear that you had such a positive experience with us. We'll be sure to pass on your kind comments to the team! Thank you for choosing Longsons. We wish you all the best! Kind regards, The Longons Team

Rated 5 out of 5 stars

Splendid sterling service and dealings…

Splendid sterling service and dealings with Longsons. From initial renting of property to its sale. Efficient, informative and helpful throughout. Cannot recommend highly enough

3 July 2022
Unprompted review
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Reply from Longsons

Hi there, thank you for taking the time to leave such a wonderful five-star review! We are so pleased to hear that you had a positive experience with us and that you would recommend our services to others. We'll be sure to pass on your kind words to both our lettings and sales team. Thank you for choosing Longsons! Kind regards, The Longsons Team

Rated 5 out of 5 stars

Helpful in the extreme......

Helpful in the extreme......
We recently sold our house with Longsons - the whole process was quick and very professional. We particularly appreciated their communications, which were excellent - they kept in touch and were friendly and approachable at all times.
We were also buying through them(from a difficult and contrary vendor!) Longsons went above and beyond in their efforts

12 March 2022
Unprompted review
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Reply from Longsons

Hi Linda, thank you for taking the time to leave such a lovely review and for recommending our services to others. The Longsons team are passionate about providing the highest level of customer service to our customers so it's wonderful to reach such lovely comments. We wish you all the best! Kind regards, The Longsons Team

Rated 5 out of 5 stars

Very friendly

Very friendly, helpful and efficient

11 March 2022
Unprompted review
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Reply from Longsons

Hi Tony, thank you for leaving a fantastic 5 star review and for sharing your customer experience! We are so pleased to read that the team provided a friendly, helpful and efficient service. We hope that you are very happy in your new home! Kind regards, The Longsons Team

Rated 2 out of 5 stars

I felt really disappointed with the…

I felt really disappointed with the communication I received throughout the sale of the house. The person I sold the house with seemed to be the first port of call in 90% of circumstances and seemed to be in regular contact with Kyle. I was hardly ever informed of any updates whatsoever but was expected to know what was going on.

15 February 2022
Unprompted review
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Reply from Longsons

Hi Chloe

Thank you for your honest feedback. We are sorry to hear that you feel unhappy with the service you received from Longsons. As you quite rightly mention, we did have regular contact with the person you were selling the property with and it was our understanding that they were keeping you updated along the way.

We strive to deliver the best customer experience throughout all our transactions and do hope this would not put you off using ourselves again, I can assure you we would, as always, make every effort to provide you with the best service possible.

Kind regards, The Longsons Team

Rated 5 out of 5 stars

Looking for piece of mind Longsons are the ones!

I contacted Longsons when I was looking for a long time lease in Swaffham. I met Larry to view the first property he explained everything and backed that up with the required documentation. I made my offer and was lucky that it was accepted. The journey from offer to moving in was seamless. From then I had checks carried for the protection of the client and myself.
If you are looking for piece of mind? Longsons are the people to contact

2 February 2022
Unprompted review
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Reply from Longsons

Hi Peter, thank you for taking the time to leave a wonderful 5* review and for sharing your customer experience. We are so pleased to hear that you had such a positive experience and that Larry provided an excellent service. Receiving feedback such as this absolutely makes our day! Kind regards, The Longsons Team

Rated 5 out of 5 stars

Choose Longsons as had used before for…

Choose Longsons as had used before for previous sale, very professional, house sold within a few days of going live. Kept up to date by the team who are all very knowledgeable and helpful. The team worked hard for us and we are very grateful. Would definitely recommend their services.

1 February 2022
Unprompted review
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Reply from Longsons

Hi Tania, thank you for taking the time to leave such a lovely review and for sharing your customer experience. We are delighted to hear that you ad such a positive experience with us and that the team provided such a wonderful service! Kind regards, The Longsons Team

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