Lordgun Reviews 

I guess they are fine if things going 100% according to plan. However, beware: the moment you want to return a product or get a refund, the company will go out of its way to make life difficult for the customer.

I bought an item from them that I realised I no longer needed the next day. At various stages, I tried contacting their CS to 1) cancel the shipment, 2) return the item 3) receive a refund. My first request to cancel the shipment was completely ignored, and they made returning an item unnecessarily cumbersome, with multiple paperwork to fill. In the end, I only received half of the amount I paid as a refund as the company was actually located in Italy and allegedly had to pay for customs to take the product back (something that they refused to provide proof of).

I found communicating with their customer service rather unpleasant. While professional, their CS appeared unwilling to assist with return/refund request any more than they're legally required to. They would constantly throw their T&Cs at you and would not hesitate to make you feel unwelcome the moment you start asking them for help.

Bought a bottom bracket that clearly said on the website it was for shimano but got a sram bottom bracket. I tried to return or return/exchange within 24hours but got rejected.

Contacted customer care and its been over 1 and half month trying to return. It takes a week or more to get a response that is not helpful at all.

Save your money and headache and never shop at lordgun. At this point I'm tired of trying to return the part. I will swallow my loss but I hope no future customer can a mistake on buying from lordgun. To me its the worst service in europe. I have never encountered such terrible service in any of my online purchases. Do better lordgun.

Great service and quick delivery

Very disappointing experience with Lord Gun.

I placed an order and only after a few days was informed that the chain length I selected was not available — something that should have been clearly reflected on the website before purchase. This is not the first time this has happened, which makes it even more frustrating.

I replied promptly, agreeing to take the longer chain but clearly stating that I would not pay any additional cost, as the issue was on their end. I also requested that my order be shipped as soon as possible.

Since then — silence. Over a week has passed with no response, no update, and no shipment, despite payment already being made. I even followed up again highlighting how unacceptable and unprofessional this is, and still received no reply.

At this point, the lack of communication is just as concerning as the original issue. Customers should not have to chase a company after paying for an order.

I hope this review gets their attention, because their current level of service is simply not acceptable.

Great service, competitive pricing, fast delivery and would use again.

I was a bit unsure about ordering due to reading some reviews. However, the price of the items swayed me to buy the tyres and tubes. Very pleased to say that I received the items swiftly. Excellent communication and service - 5*.

Terrible business and would avoid at all cost.
Ordered product and paid extra for speedy delivery.
The product never arrived.
Tried to contact seller and got no response.

Avoid Avoid Avoid and give your hard earned money to charity instead.

Worst company I have ever dealt with. Still no parcel after paying for express delivery.

Order two MTB helmets as there was none of the preferred brand in stock in the UK. They were delivered quickly and at a competitive price. Would definitely use Lordgun again.

The bike is missing parts. After many requests to deliver the missing parts or at at least give me the information to buy them myself, still nothing. Not even a manual.

They don’t respond anymore. I have a bike i can not use:

Skip this company!

Do not shop here from the UK it will haunt you for ages!!!

This has been a nightmare! Two Chris hubs at good price, only to find out that the import tax was £175!
Only to find out now that when I sent them back they have been sat in customs for over two months! And are they interested in getting them? Noooooo apparently it’s my issue???
I certainly for one will not be shopping here again EVER!!!!!

Excellent service. lowest prices and very fast shipping!

First time buying
Paid £71 for 2 day delivery
Not received it.
Impossible to get hold of UPS or Lordgun

Ordered some tyres from the Lordgun website. Mainly because they were so much cheaper than anywhere else. It was at my doorstep in 5 days and that's including a full weekend. So actually 3 days from Italy to Belgium. Very happy with that. Most local shops take the same amount of time.

The prices of the tyres I ordered was very good and best around the problem is it took quite a while for the product to arrive and it did
So if you want a bit cheaper yes but be prepared to wait

The product got received damaged - I have send it back on my own costs - and didn’t receive a new one- also didn’t receive a refund.

They still have the glasses I have send back / but they say I should have reported the damage earlier / that doesn’t sound like a clear state to refuse to pay back glasses / not even talking about the extra costs that have been made.

Great products at very good prices and first class service.

Great prices, rapid dispatch, can't fault them. I was a bit worried as there are a number of bad reviews where people have had unexpected customs charges. All seemed pretty clear to me, maybe they have changed the website or maybe people just don't read things properly. My order was under £135 so the VAT was included and there was no other cost or delay.