Lorok Reviews 126

Great quality, amazing design and vivid colours. Super happy with the scarf. Delivery was smooth and fast. Thanks!

Fast shipping, great product- nice fabric and super pretty

Best scarf ever! Everyone around envy it
the colours are so full and the material very soft.
Also it arrived very fast, in just few days.

My ORDER #3085 got lost, I contacted the shop several times via email and instagram, I tried to call via instagram, they never answered, I even contacted the founder via instagram, no answer, I never got my scarf, it’s very sad, I was happy to support a czech company cause I have czech roots but this is unbelievable, disrespectful and very unprofessional.

Update 24.10.24
As I can‘t make a comment I have to add here. It‘s very sad that you ignore all my emails and instagram messages and finally just react cause I left a bad review here. If you would have read my emails you would know that I NEVER received my package from you, the post company Dpd stated my package as „delivered“ but that‘s not true. When I called Dpd several times they only told me the post man put it in my post box, but it was not inside. I only have 4 neighbours, I asked all of them and even had a look into all the post boxes with my phone light that day, there was nothing. Dpd told me they cannot do anything until the sender starts an investigation about this case with the post company Dpd, so I am reaching out to you again and ask you to please start this investigation, there must be an insurance that covers things like that. I‘m still waiting for my scarf.
Greetings from austria

Update Nov 24: I FINALLY GOT MY SCARF

Takes like 2 weeks to send to USA after the preorder is confirmed but I received today after 4 weeks.

All arrived in good conditions, the preorder just took me 3 weeks. The team awnser me some questions related to it. Anyways fits amazing.

Do not order from here, it is a scam. I made an order in December 2023, and never received my package. I’ve tried to contact multiple times, and just received generic ChatGPT answers they didn’t even bother to customise. Avoid

i had to wait forever and the customer service was also slow, but it’s not a scam, my scarf arrived and it’s the same as in the ads, i really love the design so the wait was worth it for me

I loved the webpage and the designs! Everything was fast, even the shipping to Portugal. The scarf is really warm, and I’ll be using it all throughout autumn and winter.

In my experience everything went well. Yes, I had to wait for some time but I found it reasonable being a pre-order. The quality was great and the design as good as expected!

I recently purchased a scarf from Lorok Shop, and I couldn’t be happier with my choice! The quality of the fabric is great —soft, comfortable, and perfect for both chilly and mild weather. The design is beautiful, with intricate patterns and vibrant colors that really stand out. It’s versatile enough to dress up or down and has quickly become my go-to accessory. On top of that, the customer service was fantastic, and the shipping was quick. I highly recommend it for anyone looking to stand out and be warm

After some initial delay I contacted them about my order and they explained to me that the new batch had some defects and they had to wait for the next one. The scarf arrived 2 weeks later and I couldn't be more happy with it :)

Bought a scarf early this year and received it on a reasonable amount of time. I am super happy with it, love the design and it’s super cozy on winter.

Hey, the same thing happened to me as with the rest of the people here, still i would like to underline how problematic it is. I ordered a scarf in April, nothing happened. In may i received an answer (from someone called Pablo) with the usual blabla, that it might take longer then usual and i received a discount code. In june i got another email that my shipment is on its way - since then as you guessed, nothing. And i find it quite disturbing, that since then the webshop is down and also my emails came back as the address was not found. For me whats strange is that the designer exists, some people received the products and i also saw it on ppl, but as they took our money and we never received anything its still a kind of scam. So im also waiting to reimburse my scarf...

Hey, since you don’t reply to emails I decided to write a message here.
What about the refund for my order #2285?
After a long time of waiting for the package to be shipped, it finally came back to you, so I would like to get my money back.

update:

Not fair? Not fair is the lack of any contact with you for six months, despite my numerous attempts, and the failure to return due funds.

I would not have written this “review” here if you had written anything back, and so I had to go to such resources to get any response.
Reviewing this site, I see that I am not an isolated case.

I decided to buy from you because I like to support smaller businesses, but with this kind of behavior you totally discourage buying from you and other small shops.

I'm not going to write to you anymore, I already tried to reach you multiple times through multiple platforms. I have enough of this.

Name, surname and number of my order you have it all above here and in the other at least 10 emails I have already sent to you.

I ve order at march and nothing has come yet,they send me that my order is on its way at June but still nothing,the site is down and they don’t reply to insta message

I ordered a 70$ order in February, it’s now august and the shop’s website is down. Extremely disappointed

Same as others, ordered a scarf in January and was happy to wait. But it is now May and they are not answering emails. Massive scam. Also I noticed that all their instagram ad photos are all AI??

I haven‘t gotten my order that I‘ve been waiting for since December (!) - that‘s 4 months. No tracking, no shipping, no answer. This is a scam. If you see this, order 2211 is still not on it‘s way…