Ordered a scarf on 28th of November, Order #3621. I respected the huge wait time of 6-9 weeks, while periodically asking for updates or estimation of delivery. Nothing ever came from their side. 9... See more
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I ordered two scarves before xmas and waited the 6-9 weeks plus an extra two (11 weeks in total) I gave the customer service team multiple emails and only received one singular response sayi... See more
never received my order just like these other reviews I never received my order. I Ordered 1st of December and now it's February. Right after my order they were still replying to my messages... See more
I recently ordered one of their beautiful scarves, high quality, exactly as shown on the website. Mine got delivered even weeks before the production date shown on the page. Just check the date of shi... See more
Company replied
Company details
Written by the company
Garments for everyone
Contact info
Anglická 388/1, 130 00, Prague 3, Czech Republic
- 017662011990
- info@lorok.shop
- lorok.shop
2.0
Poor
126 reviews
Hasn’t replied to negative reviews
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Haven't received it and all messages are being dodged
My partner ordered me the Paradise Scarf for valentine's day, so cute as I really wanted it
8-10 weeks we were fine with waiting!
It's April 27th and we still haven't received it, you do the math.
26 April 2024
Unprompted review
Reply from Lorok
Is a preorder or was a preorder takes time.
"As clearly stated on our website
"As clearly stated on our website, certain products are subject to longer wait times due to being pre-order"
- It is not clear since you kept changing the waiting time on the website.
"We take every customer interaction seriously."
-Then why don't you answer the emails OR Instagram DM OR Instagram comments and why did you delete those comments as soon as they were out?
"Our images are of real products, and the description includes detailed information about the size and other relevant aspects"
You wrapped your fake mannequin's neck in a way to make the scarf look longer so that's fake advertising.
I sent an email for a refund since I am not happy with the finish of the scarf. As I said, it lacks stitchings and the colors are less vibrant than in the ads.
Since it appears that you only answer when the demand is public, I'll ask again:
I want a refund for order 2810. Please send me the necessary information for the return.
What convinced me to spend 50E on that scarf was the fact that I like to support the small businesses I believe in.
I am not happy with the quality of the scarf but even if I was, I am too disappointed by your neglecting attitude to support you any longer.
If you don't do the necessary things, I'll take legal action.
25 April 2024
Unprompted review
I recently purchased a black hoodie…
I recently purchased a black hoodie from Fortune Wheel and I'm thrilled with my purchase. Right from the start, the team reached out to ensure my order went smoothly. The quality of the product exceeded my expectations; the material is top-notch and the design is great. I would definitely recommend Fortune Wheel to anyone looking for high-quality products and excellent customer service.
23 April 2024
Unprompted review
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