Returns service is really poor. You have to email for a returns form as there is no portal for this. After 2 emails and no response I had to call for a form and then was refunded the incorrect amount... See more
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See what reviewers are saying
Absolutely delighted with my order from Love Brand! Beautiful clothing and I’m now the proud owner of a gorgeous pair of linen trousers. Everything was beautifully packaged, including a lovely persona... See more
We bought two fabulous men’s linen shirts. The patterns are unique and beautiful. Compliments received on first wearing. I spotted a smashing blue and white silk Blondie blouse that I know will bec... See more
Company replied
Arrived promptly, well packaged. Love the colour, pattern and beautiful quality... expensive tho even at half price! They're a Christmas gift for my partner...hopefully they'll fit. I'm looking for... See more
Company replied
Company details
Written by the company
LOVE BRAND & Co. is the ultimate destination for premium swimwear and resortwear. At LOVE BRAND & Co. we believe in living well and living green. We love the good life and love the planet too and we believe one doesn’t have to cost the other. Giving back and sustainability is the message of love in LOVE BRAND & Co. Our loving ethos runs through everything we do. From how we make our clothes and operate as a company, to our commitment to helping wildlife and communities.
Contact info
5 Park Walk, SW10 0AJ, London, United Kingdom
- 020 7373 8338
- support@lovebrand.com
- lovebrand.com
3.8
Great
430 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service! Friendly and efficient, very helpful.
Thank you!
1 December 2022
Reply from LOVE BRAND & Co.
Dear Sarah,
Thank you for taking the time to share your feedback and your experience with us; we are very happy to hear!
We look forward to seeing you shopping with us again soon.
With our very best wishes,
Team LB 🐘
Best Customer Service
I had never experienced such an incredible service!! Mary was so helpful, patient and made everything possible for me to end up with my Christmas gifts and to have such a smooth and easy online experience. She was always available and always answered my email even on a Sunday! I am so grateful, many many thanks
10 December 2022
Unprompted review
Reply from LOVE BRAND & Co.
Hello Yara,
Thank you for your amazing words, these are very much appreciated and your happiness with our service is the reason why we do what we do!
We look forward to seeing you shopping with us again in the future!
With our very best wishes,
Team LB 🐘
Reply from LOVE BRAND & Co.
Dear Christopher,
We are very happy to hear; if you have any other questions or need assistance with anything, do not hesitate to contact us at support@lovebrand.com, live chat or phone.
With our very best wishes,
Team LB 🐘
experienced friendly and very helpful…
experienced friendly and very helpful young lady served me.
5 December 2022
Reply from LOVE BRAND & Co.
Dear Sarah,
Thank you for taking the time to share your feedback and your experience with us; we are very happy to hear!
We look forward to seeing you shopping with us again soon.
With our very best wishes,
Team LB 🐘
Reply from LOVE BRAND & Co.
Hello,
Thank you for taking the time to share your feedback and your experience with us; it is very much appreciated.
We look forward to seeing you shopping with us soon.
With our very best wishes,
Team LB 🐘
Reply from LOVE BRAND & Co.
Dear Greg,
Thank you for your message and our sincere apologies to hear that you have not received your order yet.
Unfortunately, there has been a delay and the parcel still appears to be in transit; do not worry as a member of the team will be in touch directly to chase your order and assist at best.
With our very best wishes,
Team LB 🐘
A great service in a friendly shop.
20 November 2022
Reply from LOVE BRAND & Co.
Dear Alison,
Thank you for your lovely review.
We look forward to welcoming you in our stores again soon!
With our very best wishes,
Team LB 🐘
a must visit for warm weather
I bought such a nice pair of trousers and the customer service in store is really great
18 November 2022
Reply from LOVE BRAND & Co.
Dear Veronica,
Thank you for taking the time to write this lovely review about your in-store experience!
We look forward to welcoming you again soon :)
With our very best wishes,
Team LB 🐘
The swim trunks are SO CUTE
The swim trunks are SO CUTE! Customer service was so nice and easy to work with. I’m very happy and will definitely purchase again in the future.
1 May 2022
Unprompted review
Reply from LOVE BRAND & Co.
Dear Mia,
Thank you for your kind feedback, it has been a pleasure.
We hope to see you shopping with us again soon; do not hesitate to contact us for anything else you might need in the meantime.
With our very best wishes,
Team LB 🐘
Reply from LOVE BRAND & Co.
Thank you very much for leaving this great review; it is very much appreciated by the whole team.
We hope to see you shopping with us again soon!
With our very best wishes,
Team LB 🐘
Beautiful, unique store
Beautiful store, great product and knowledgeable, friendly staff. A unique experience due to the product, visual merchandising and props. A store with a purpose. So lovely to find a store with individuality, could have bought everything!
3 November 2022
Reply from LOVE BRAND & Co.
Dear Sandy,
We are so happy to read your kind words and look forward to welcoming you in our shops very soon!
With our very best wishes,
Team LB 🐘
The Love Brand shirt is beautifully made.
The Love Brand shirt is beautifully made, of excellent material and lovely print. Slightly long in the body I would say but I can live with that.
8 November 2022
Reply from LOVE BRAND & Co.
Dear Andy,
Thank you so much for taking time to share this great review on our shirts and thank you for the feedback, it is much appreciated.
Enjoy your new shirt and let us know if we can do anything else to assist you.
With our very best wishes,
Team LB 🐘
Great product
11 November 2022
Reply from LOVE BRAND & Co.
This is greatly appreciated, George. Thank you for supporting our mission!
With our very best wishes,
Team LB 🐘
It is for a present in a few weeks so…
It is fir a present in a few weeks so not seen on but feel confident it is very good
22 October 2022
Reply from LOVE BRAND & Co.
Dear Penny,
Thank you for your lovely review, we look forward to hearing back from you once you see it. So exciting!
With our very best wishes,
Team LB 🐘
Reply from LOVE BRAND & Co.
Dear Miss Katie Hopkins,
Thank you for taking the time to leave us a lovely review, we are really happy to hear!
With our very best wishes,
Team LB 🐘
Excellent service
9 October 2022
Reply from LOVE BRAND & Co.
Dear Fiona,
We are so glad to read this amazing feedback, thank you for your kind words.
We look forward to assisting you in future.
With our very best wishes,
Team LB 🐘
Reply from LOVE BRAND & Co.
Thank you for your great review, we are happy to hear that your experience was up to our standards.
Should you need any help or advice, please do not hesitate to contact us at support@lovebrand.com; we are always happy to assist you.
Very best wishes,
Team LB 🐘
Top Company
Love Brand not only have fantastic clothes and swimming trunks but are also unbelievably efficient and professional to deal with
1 October 2022
Reply from LOVE BRAND & Co.
Dear Deborah,
Thank you so much for taking the time to share such a wonderful review on our service and products; we are so happy to hear.
We look forward to seeing you shopping with us again soon.
Very best wishes,
Team LB 🐘
Excellent service
Excellent service, excellent products and a company with genuine integrity.
25 September 2022
Reply from LOVE BRAND & Co.
Hello,
We are very grateful for your words; we look forward to seeing you shopping with us again in the near future.
Should you need any help or assistance, do not hesitate to reach out to us at support@lovebrand.com
With our very best wishes,
Team LB 🐘
Reply from LOVE BRAND & Co.
Dear Jacobo,
Thank you for your review.
We are happy to hear that everything went smooth with your order and we look forward to seeing you shopping with us again soon.
With our very best wishes,
Team LB 🐘
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