Good price, information well displayed. One thing that could be improved is that when booking on website, the final screen does not update to 'booking confirmed' after successful payment. Rema... See more
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Review summary
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Reviews shaping this summary
Very good website, clear and easy to navigate as a first time holiday buyer. Wish you could filter things like adding luggage, reserving seats, transfers and those added extras so the prices you’re lo... See more
Paying on the website failed twice so I had to call up, the lady I spoke to was brilliant and sorted everything but I did end up paying slightly more and I had to pay a deposit and then pay the balan... See more
All easy except the online App shows different flight times from the written Confirmation!!!! And why if I want to change my Hotel to one that is £2 to 300 pounds dearer online do you want to charge... See more
Company details
- #181 of 203 best companies in Travel agent
Written by the company
At loveholidays, we’re on a mission to open the world to everyone. As one of the UK’s leading (and fastest-growing) online travel agents, we offer unlimited choice, unmatched ease and unmissable value, making your dream holiday a reality in just a few clicks. Our head office in London is home to a team of dedicated holiday experts, who not only develop our brilliant website and app, but support customers before, during and after their trips. Every year, we send over 4 million happy Brits abroad – and we’re so loved by our customers that we’ve won awards for it. If that wasn’t enough, we were the first UK online travel agent to become Ryanair-verified and our holidays are fully ATOL protected, so you can have peace of mind that your money’s in safe hands. Frequently Asked Questions - https://www.loveholidays.com/faq/
Contact info
5th floor, 3 Shortlands, Hammersmith, W6 8DA, London, United Kingdom
- loveholidays.com
4.3
Excellent
265k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Straight forward - more detail needed
It was straightforward enough , it is difficult to ask more questions bout the hotel, I have tried contacting them direct but have had no response.
22 April 2026
Easy and quick
23 May 2026
My experience with Love Holiday has been 5/5
My experience with Love Holiday has always been 5/5. What you see is what you get. The booking process is always seamless and easy.
21 January 2026
Easy to book and good value
25 May 2026
No problems at all. Good price
After checking other holiday companies, LH came out best all round on prices for our package holiday. Quick and easy to book and I really liked having choice of alternative flights.
26 May 2026
Easy to book and add any extras
23 May 2026
Excellent deals which are better than…
Excellent deals which are better than the larger travel agencies.
23 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Customer service problems …
On line booking was very good but the customer care team was pure as they cudnot find the right name s on booking and I couldn't make changes
25 May 2026
Reply from loveholidays UK
Hi Neil,
Thanks for your patience so far.
I really appreciate you taking the time to share your comments with us, and I’m sorry for any disappointment your recent experience with us may have caused.
Due to data protection laws we can only discuss and amend the booking with the lead passenger after a series of security questions have been correctly answered. Unfortunately, the information you've provided wasn't enough for us to locate and discuss this booking with you.
If you still require help, please contact us via phone or reach out to our Manage My Booking team here https://bit.ly/3lb2IGM. Follow the steps listed in our help page to login to the booking and speak to the right team.
Please be assured the comments have been shared and noted, and will be used as feedback as we continue to improve our service and customer experience.
With best wishes,
Warren
Inaccurate hotel information
Inaccurate hotel information , advertising 5 stars instead of 3+ max 4
25 May 2026
Reply from loveholidays UK
Hi Maria-Adriana,
Thanks for taking the time to share your feedback. While looking at your booking, I noticed you've also submitted a complaint.
If you need any support during your stay, we do ask that you get in touch with our dedicated On Holiday Support team. They are available 24/7 via live chat or WiFi calling, though I can see we haven't received any contact from you yet.
Looking at your complaint, I wanted to address your concerns.
Hotel Star Rating: It's helpful to note that there isn't an international standard for hotel star ratings. They vary depending on local guidelines and standards in each country. We always aim for accuracy on our website, using the details provided by our suppliers.
Sunbeds: I'm sorry to hear you're finding it difficult to find enough seating for your family. This is something that needs to be raised and addressed with the hotel directly. Please do speak to the hotel reception about this, as well as any feedback regarding the food and drink options. We know food is very subjective, and we're sorry if the choices haven't meet your expectations.
If you'd like to discuss this further while you're away, please don't hesitate to get in touch with our On Holiday Support team.
With best wishes,
Riley
value for money and easy to use
value for money and easy to use, option of monthly instalments
25 May 2026
All in one afternoon!
All in one afternoon!
Managed to book a girls holiday.
No fuss all straight forward!
One happy customer..
😊
25 May 2026
Great so far…
Have used this company before flights hotel and stay great in Budapest. So am using again to try Poland.
22 May 2026
Love this site
Love this site, used it numerous times now. Easy to use, love the map view for choosing perfect location. Add ons very clear. Quick emails with confirmation etc.
21 May 2026
Once I’d booked our holiday we were…
Once I’d booked our holiday we were given an update straight away that this was being processed and will shortly receive a reply to confirm the booking, the service is very quick and clear , your prices are fantastic to other companies that is why we choose to go with you .
23 May 2026
It was very easy
24 May 2026
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