Black Sheep Interiors Reviews 

179
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, often describing them as stunning and well worth the money. Many people highlight the fantastic service and helpful staff. Reviewers also appreciate the efficient delivery, with items arriving quickly and securely packaged, often with good communication. However, some customers experienced issues with their orders. Several people reported delays in delivery or did not receive their items as expected. Additionally, some reviewers mentioned products arriving damaged in transit or that the actual item appearance did not always match descriptions, citing color discrepancies or a cheaper look.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing delight and... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting quick and efficient... See more

Service

Clients share positive opinions on service, with many reviewers describing it as fantastic, great, and very... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the excellent and outstanding... See more

Order

Customers consistently note ambiguous experiences with order, with some reviewers expressing satisfaction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely product, (Go Away I’m Reading mug) and even though delivery took a little longer than expected Black Sheep Interiors reached out via WhatsApp to keep me in the loop as to what was happening. Ca... See more

Rated 5 out of 5 stars

I received the 2 Angels yesterday! There absolutely gorgeous, Also the hands that does heart sign .... 📦 Packaged so well ..Thank you one grateful customer 😘

Rated 5 out of 5 stars

Ive bought 2 items from Black sheep and its all been positive from ordering to receiving my items. When they arrive they are also so well packaged.

Rated 5 out of 5 stars

Fantastic service from start to finish. Updated when order was in. Delivered on time, lifting item to where it was needed. Unwrapping item and taking rubbish away with them. Absolutely fantastic... See more


Company details

  1. #282 of 401 best companies in Home Furniture Shop
  2. #43 of 55 best companies in Furniture Accessories

Written by the company

Whether you’re on the hunt for a standout centerpiece or simply browsing for inspiration, a visit to Black Sheep Interiors promises to be a adventure you won’t forget.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

179 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(179)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Will not use again.

Items ordered not available and remaining items still not delivered after 3 weeks.

29 January 2026
Black Sheep Interiors logo

Reply from Black Sheep Interiors

HI, Sorry to see the delay in you getting your items.

We sent you a email on Wednesday, your parcel is currently in transit.

Sorry for any inconvenience caused.

Rated 1 out of 5 stars

Beware. Completely unhelpful despite the fact non delivery was their error.

Ordered items which were supposed to be delivered within 2/3 working days . When not received I investigated via Post Office and was told item had been withheld as insufficient postage had been paid. Really needed these for early next week so asked for refund which was declined as items are out for delivery which may or may not take place when the post office deliver me one of their lovely red slips. Meanwhile Black Sheep have my cash until I do all the work to sort out their mistake. Won't be making the mistake of ordering from them again. Completely unhelpful and not willing to sort out their own mistakes

23 January 2026
Unprompted review
Black Sheep Interiors logo

Reply from Black Sheep Interiors

hi, thank you for your feed back, we first got noticed about your issue this morning, with you stating you've been on the phone to royal mail for 40 mins explaining about the postage fee, we answered by saying we will pay for the extra fee's when you receive your card from royal mail. You then stated multiple times we should refund you, but the item is out for delivery.
We said we will refund you when the item gets refused if you didn't want the item anymore.

You also threaten us about a bad trustpilot review and said our customer service isn't good, all we said was we would pay for the extra postage fee and give you a refund but only if the item has been refused if you no longer needed the item.

You then suggested us to pay for your uber ride to the post office too.

Our website doesn't state anywhere its 2-3 delivery, it says 7-10 days.

Rated 5 out of 5 stars

Love my highland cow

Had been looking at this item for a long time. Ordered it when I was drunk, when it arrived I wasn’t sorry if looks amazing to be fair. Fabulous addition to my garage bar.

12 January 2026
Rated 5 out of 5 stars

When ordered there was communication to…

When ordered there was communication to say that it would not arrive before Christmas. I was okay with that as it was not a present. Goods arrived today and had full update of when it was going to be delivered so very happy. Love the product as well. Great company to deal with.

7 January 2026
Rated 1 out of 5 stars

Over priced cheap quality cups the…

Over priced cheap quality cups the wording on the cups are faded not sharp. The two pink cups again the paint fades at the top of the cup. One cup has a chip I emailed them they asked for a photo then I never got a reply. so in a nutshell overpriced crap you’d pay £1:99 in a shop up Blackpool. I paid £65 for 4 cups that look old and poor quality. They were meant to be Xmas gifts but I wouldn’t have the audacity to give them anyone.

28 November 2025
Black Sheep Interiors logo

Reply from Black Sheep Interiors

Hi there, we’re really sorry to hear about this. We’re a small business, and all of our mugs are made here in the UK, supporting local artists, so we take quality very seriously and check each mug carefully before sending it out. Regarding the chip, we did email you to ask whether you’d prefer a refund or a replacement, but we didn’t hear back. Please let us know how you’d like to proceed, and we’ll be more than happy to help.

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