Lovense Reviews 2,328

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 182 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often describing them as first-class and of the best quality they have ever used. People appreciate the intense vibrations and comfortable fit of the toys, noting that they are effective and provide an incredible experience. The user experience is consistently praised, with many finding the devices easy to use and the overall process smooth. However, some people were dissatisfied with the app, mentioning occasional connection problems and inconsistencies, particularly when trying to sync toys for broadcasts. A few other people also felt that the delivery service could be improved, citing issues with melted chargers and products not lasting as long as expected.

What people talk about most

Product

Customers consistently note positive experiences with product quality and performance. Many reviewers praise... See more

Quality

Consumers find quality to be positive. Many reviewers praise the products, highlighting them as the best... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the app very functional,... See more

Application

Clients share ambiguous opinions on the app. Many reviewers praise its functionality, ease of use, and the... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers praise the quick, discreet, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Gush 2 feels amazing, fits wonderfully (aided by the 2 adjustable bands) and gives intense vibrations. I somehow expected to be able to separately control it's two functions, which is the reason f... See more

Rated 4 out of 5 stars

the toy overall is fantastic, a lot larger than expected but understandably. the only issue I see that led to 4 instead of 5 stars is the sleeve one of the bumps inside it seems to have a bit of damag... See more

Rated 4 out of 5 stars

Great products. Good Service and Very functional app. A Minor fault, the app does support music players very well. Need Improvement on this. But otherwise excellent business

Rated 5 out of 5 stars

I inadvertently ordered the wrong size and quickly contacted support who very kindly adjusted my order in time before shipment of the original. Consequently, my order arrived still on time but correc... See more


Company details

  1. Sex toy store

Written by the company

We develop sex tech for long distance couples, frequent business travelers and cam models!


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 85% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

It was a really good toy

It was a really good toy, I just wish it were more quiet. The suction is great and the thrusts are powerful. If it could go a little faster it'd be amazing but other than that it's PERFECT

7 April 2026
Unprompted review
Rated 1 out of 5 stars

Lush and Lush Mini Suck

Bought the lush (really excited). Too big, doesn't sit right even a little. The top that should touch the cl*t goes waaay over that spot. Pushing it deeper twists it more so it sits way off to one side. Wrestling with it for way too long and still cannot stay straight or hit any pleasure points without holding it in place with legs/hands.

Email support - no refunds. Okay, yeah, I guess people could just lie. Understandable. So they offer me a discount on the mini, stating it tends to sit better for some people. Awesome, very grateful, I take it.

Barely smaller. Same issues. Took photos and the size difference is so minor it hardly qualifies as a different device.

Summarized complaints:
1) Poorly sized (no one's cl*t is that far up ain't no way and pushing it deeper neither helps nor feels good)
2) Weak (even when I held it where it should go, the sensation on any setting was just depressing)
3) Waste of money - no money back if unsatisfied or even a store credit for something else would have been nice (even though I do understand why this is not a thing)
4) Scammy - knowingly offering a discount on essentially the same item a customer just expressed hatred for is scammy when that customer is trusting customer service to make suggestions and offers that would remedy the situation not just do it again (should have done my own looking into it and will next time I purchase something like this)
5) Twists and refuses to stay untwisted even when positioned and repositioned multiple times according to instruction

Over all, lame. :)

18 February 2026
Unprompted review
Lovense logo

Reply from Lovense

We sincerely apologize that our product did not bring you a satisfying experience, and we fully understand how frustrating and disappointing this must be for you.

We truly appreciate you taking the time to share your thoughtful feedback with us, as your opinions are extremely valuable for us to improve and optimize. We will take your comments seriously and pay close attention to the issues you mentioned.

Please feel free to contact us at support@service.lovense.com, and we will be dedicated to providing you with a proper and satisfying solution.

Once again, we offer our sincere apologies for any inconvenience we have caused you, and we look forward to your reply.

Rated 5 out of 5 stars

I love Lovense

Lovense is a great site, with a great support team that gives you updates on your orders and priorities your privacy. I highly recommend them

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Thrilling

This item was truly wonderful. The sensations that this toy brought were amazing. It felt so good. My girlfriend several states away was controlling it and it felt so fantastic. We will get great use from this toy.

27 March 2026
Unprompted review
Rated 1 out of 5 stars

edit: I generally like Love Sense but not anymore.

Edit: terrible communication, I get a reply on here to contact them again and after doing another online form I'm told that maybe I'll get the rest of my order at the end of may and that's it. That will be the last thing shiped to me cause I'm not coming back.
Original: I generally like Love Sense, and I think they make pretty good products and keep a good attitude about it all. However, in my last order, there was a freebie that, after a month, still hasn't been shipped. Even though it's a freebie, it's part of the total compensation and the reason I spent more money with them in the first place. I'm pretty annoyed that they still haven't shipped it or they haven't shipped a replacement option at the same value. If you're going to offer a product that's a part of a major sale, you should make sure you have enough of the product to fulfill your expected order load.

10 February 2026
Unprompted review
Lovense logo

Reply from Lovense

Thank you so much for your support and recognition of our products and service. We sincerely apologize for the stock shortage issue with your free gift, which has not been shipped for a month.
We will optimize our inventory preparation for similar promotions in the future to ensure a better shopping experience. Please contact us via https://www.lovense.com/contact, and we will provide a satisfying solution to resolve this issue for you.

Rated 1 out of 5 stars

I would give 0 stars if allowed package…

I would give 0 stars if allowed package shows in transit for months then shipped to wrong address and returned to sender this site is a scam!!

19 March 2026
Unprompted review
Lovense logo

Reply from Lovense

We sincerely apologize for the unpleasant experience. We are truly sorry that your package has been in transit for months, delivered to the wrong address and returned to the sender.
We can resend the package to you smoothly once we confirm the correct address. Please contact us at https://www.lovense.com/contact. We apologize again for any inconvenience caused and will resend the package immediately upon receiving your correct address.

Rated 5 out of 5 stars

Biggest issue is the sleeve has no…

Biggest issue is the sleeve has no back. For me that caused a first time problem as I poured lubricant down into it thinking it would stay in there. Instead it dripped down into the housing. Its probably my fault as I didnt check the sleeve before using it. Also other issue is the sleeve that came with it was so large in the inside. I am standard issue 7in with girth of 2.3in and I still was to small for it.

Its a good toy, cant wait to try other items from this company.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

I met someone that lives in another…

I met someone that lives in another country and bought this for her for Valentine’s Day. She absolutley loves it! Even though I can’t be with her atm, this keeps her satisfied until we can be. Thank you lovense!

16 February 2026
Unprompted review
Rated 5 out of 5 stars

11/10

The hyphy will always be an all time favorite! Whether it’s from being teased or climaxing, this is one toy that will NEVER leave my toy box 💦

18 February 2026
Unprompted review

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