Original order lost in mail and never received. Love pop Happiness Team responded to request for assistance. After a few communications a replacement order was processed with tracking number. Order r... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with a card that never arrived due to a shipping mishap. Contacted LovePop and their customer service people responded right away and offered a refund or store credit. Customer service... See more
Company replied
Not only are the cards cute and well made but the customer service is exemplary. I thought my order had gotten lost and contacted them about it. I had chosen the cheaper shipping option so did not hav... See more
Company replied
I’ve been buying and sending LovePop cards for several years; it’s the only card line that regularly gets a note from the ‘Birthday Person’ commenting on the card, not just my good wishes. Recently... See more
Company replied
Company details
Written by the company
A Lovepop is more than a card. The intricate 3D paper sculptures are designed by naval engineers on cutting-edge software and then handcrafted in the Asian art form of sliceform kirigami. Whether it’s a wedding or birthday, if you’re saying thanks (for not mentioning that thing that happened in Vegas) or celebrating (a co-worker’s compulsive love of cats), we’ve got you covered.
Contact info
68 Harrison Ave, 02111, Boston, United States
- 888-687-9589
- hello@lovepopcards.com
- lovepopcards.com
4.5
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Great cards and great service
The cards are awesome and the customer service is superb! I am anxiously waiting on Valentines Day to surprise my better half with "Hogs and Kisses".
9 February 2026
Reply from Lovepop Cards
We are so happy to hear that you think our cards are awesome and our service is superb! "Hogs and Kisses" is a personal favorite, and we are thrilled to be a part of your Valentine's Day surprise. We hope your better half loves it!
–Lovepop 💌
LovePop cares more for marketing than customers
This is ridiculous. They care more than about spreading their brand than a good customer experience.
Unlike Amazon that offer a way to hide what's being delivered, these guys plainly display their brand name in big bold red letters right on the envelope!!!
Please tell me what's the point of getting a nice card as a surprise gift for my WIFE (who lives with me and beats me to the deliveries every time) if she knows what I got her days before I'm supposed to give it to her? You guys ruin the surprise for her 100% of the time!
I'm never, ever buying from you guys again. It's just so incredible that it's more important to show off your brand than to offer an option to your customers to hide branding when meant as a surprise with the person you're living with.
Unless you change this, there's no rationalizing with some lame response. (don't suggest mailing to another address.... there is NO alternative address. This is just a really, really bad business choice). It's just simply unacceptable.
8 February 2026
Unprompted review
Reply from Lovepop Cards
We are so sorry for the disappointment, Danny, and we truly appreciate your honest feedback regarding our branded packaging. We understand how important the element of surprise is, especially for someone you live with, and we are sorry that our envelopes ruined that moment for you. We’ve shared your concerns with our team for future improvements. We’d love the chance to talk more about this, so please reach out to us at hello@lovepopcards.com or (888) 687-9589.
–Lovepop 💌
Initially my order was delayed and…
Initially my order was delayed and possibly lost during transit. I received an email asking for a review so I was honest and posted my feedback. The company reached out with options to rectify the issue, and ended up shipping the product again with upgraded delivery to make up for the lost time. 100% recommend.
9 February 2026
Reply from Lovepop Cards
We are so glad to hear that we could turn things around for you, Austin! We are thrilled that you were happy with the upgraded delivery and the resolution provided by our team. Thank you for your honest feedback and for the 100% recommendation, it truly means a lot to us!
–Lovepop 💌
Customer service was outstanding
Customer service was outstanding couldn’t been satisfied any better. They contacted me with 24 hrs understood my situation and provided multiple resolutions. Definitely a great company.
8 February 2026
Reply from Lovepop Cards
We are so happy to hear that you were satisfied with our support, Shawn! We are thrilled that our team was able to provide multiple resolutions and get back to you within 24 hours. Thank you for sharing that we are a "great company", it truly makes our day!
–Lovepop 💌
Amazing Customer Service!
I had an issue with my shipping, and even though it was not LovePop's fault, they not only resolved it exceptionally quickly, but even expedited the shipping so that it would arrive in time for Valentine's Day. Excellent customer service. Friendly and incredibly responsive. I'll absolutely buy something again and support/recommend the company to friends!
6 February 2026
Reply from Lovepop Cards
We are so happy to hear that we could help save your Valentine's Day surprise, Bryan!
It is wonderful to know that our team was able to resolve the shipping issue quickly and get your order to you on time. We truly appreciate your support and your kind words about our responsiveness, it makes our day to know you’ll be recommending us to friends!
–Lovepop 💌
I had an issue where my original order
I had an issue where my original Valentine’s card never showed up, but the way this company handled it was honestly impressive. Customer service replied fast, was friendly and helpful, and they expedited a replacement card right away so it would arrive in time. Mistakes happen with shipping, but great customer service is what matters and they absolutely delivered. I’ll definitely be ordering again!
5 February 2026
Reply from Lovepop Cards
We are so glad to hear that our team was able to turn your experience around, Kurt! We are thrilled that the replacement card arrived in time for Valentine’s Day and that you found our customer service to be fast and friendly. We truly appreciate your understanding that shipping hiccups can happen, and we can’t wait to help you with your next order!
–Lovepop 💌
Such helpful customer service representative
I had a problem with my envelope coming empty. The customer service representative was so helpful. I've ordered many times from Lovepop and never had a problem before. It's good to know that they resolve these situations with such understanding
5 February 2026
Reply from Lovepop Cards
We are so glad to hear that our team could help resolve that shipping mishap for you, Norma! We are thrilled to have you as a longtime customer, and we are happy to know that your experience with our representative was a positive one. Thank you for your continued support and for trusting us to make it right!
–Lovepop 💌
Great customer service.Very responsive…
Great customer service.Very responsive to questions and shipping issues.
4 February 2026
Reply from Lovepop Cards
We are so happy to hear that you enjoyed our great customer service! We are glad we could be responsive to your questions and shipping needs. Thank you for the kind words!
–Lovepop 💌
Celine made the whole experience simply…
Celine made the whole experience simply wonderful. The unfortunate loss of use of my previous long time email and inability to resolve it as well as not being able to connect history under the new email with some websites and companies is very stressful. Not so with Love Pop! I sent a note last night and today got one back saying my account was updated and history connected.
I have always received thoughtful and kind and exceptional Customer Support today was just the latest example. Great people and Great products and help when you require it!
4 February 2026
Reply from Lovepop Cards
We are so happy to hear that Celine could take that stress off your shoulders, Patty! We are thrilled that we could successfully update your account and preserve your history. Thank you for your kind words about our "Great people and Great products", we truly appreciate your continued support!
–Lovepop 💌
Website is good and easy to use.
Website is good and easy to use.
NOTE: I had to call a representative as my confirmation email had the cards in my order but not how many of each. This has happened before.
Charles Hughes
3 February 2026
Reply from Lovepop Cards
We are so glad to hear that you find our website good and easy to use, Charles! We are happy our representative was able to assist you with your order details. Thank you for bringing the confirmation email layout to our attention; we are constantly looking for ways to improve the customer experience.
–Lovepop 💌
I had a couple issues with cards
I had a couple issues with cards. I notified them and they took care of it immediately.
28 January 2026
Reply from Lovepop Cards
Hi Conni,
Thank you for sharing your experience! While we are sorry to hear you had a few issues with your cards, we are so glad our team took care of it immediately. We always want to make sure your experience is seamless!
–Lovepop 💌
Great cards and customer service support.
Love the variety of cards and wonderful customer support service.
30 January 2026
Reply from Lovepop Cards
Hi Christina,
We are thrilled to hear that you love our variety of cards and had such a positive experience with our customer support service. Making your experience wonderful is exactly what we strive for!
–Lovepop 💌
Lost card
My card was lost in the mail and I reached out to customer service. They did an amazing job resending and I received it quickly
Great company to buy from
29 January 2026
Reply from Lovepop Cards
Hi Marianne,
Thank you for sharing your experience! While we are sorry to hear your original card was lost, we are so happy our team did an amazing job resending it to you quickly. We truly appreciate your kind words about being a great company to buy from!
–Lovepop 💌
Prompt friendly customer service!
29 January 2026
Reply from Lovepop Cards
Hi Adriane,
We are so glad to hear that you experienced prompt and friendly customer service. Providing a quick, helpful experience is what we love to do!
–Lovepop 💌
Wonderful fast service
Wonderful fast service. My problem was solved instantly. Lovepop is a great company, will definitely use it again!
29 January 2026
Reply from Lovepop Cards
Hi Georgina,
Thank you for the kind words! We are so happy to hear that you received wonderful fast service and that your problem was solved instantly. Knowing that you'll be using Lovepop again makes our day!
–Lovepop 💌
Great customer service and fast…
Great customer service and fast responses. Help to resolve an issue with paid extra customization gone wrong.
28 January 2026
Reply from Lovepop Cards
Hi Jamie,
Thank you for the feedback! We are so glad that our team provided great customer service and fast responses to help resolve the issue with your customization. We always want to make sure your cards are perfect!
–Lovepop 💌
Card unknown
We called our son to see how he liked the card. B Day cake pop-up with lights and music. He said he didn't get it! After looking around, he found it but thought it was junk mail. It didn't have our names on it and it didn't play music. The envelope it came in was damaged. The ink on it was smeared but you could make out his address, barely!. It didn't say who it was from. Neither on the card or envelope. There was a blank card with it but it too was blank. When we called to complain, we were told it was $5 more for personalization!!! Really?? You sell a card for a special occasion and then you want more money to say who it's from?? That is so wrong. Asked for a refund. We'll see how that works out. Oh, and I don't charge for reviews, good or bad.
25 January 2026
Unprompted review
Reply from Lovepop Cards
Hi Richard, we are so sorry to hear about the damaged envelope and the confusion surrounding your son's birthday card. This is certainly not the magical experience we aim for.
Please reach out to our Happiness Team at hello@lovepopcards.com or call us at (888) 687-9589 so we can look into your refund and assist you right away.
–Lovepop 💌
Absolutely excellent customer service
Absolutely excellent customer service. Went above and beyond after the courier damaged my first parcel.
23 January 2026
Reply from Lovepop Cards
Hello Bowen,
We are so glad to hear that we could turn things around for you! It sounds like a truly magical moment when our team was able to go above and beyond to replace that damaged parcel. Thank you for sharing your experience!
–Lovepop 💌
Great customer service
Customer service was very responsive and helped me with and order I had placed that was not delivered on time. Great customer service support. Will purchase from them again.
22 January 2026
Reply from Lovepop Cards
Hello Alicia,
We are so happy to hear that our team was able to provide the support you needed! It’s a magical moment for us whenever we can quickly resolve a delivery hiccup and ensure you feel taken care of. We can’t wait to help you celebrate your next occasion!
–Lovepop 💌
Broken website
I've ordered from LovePop many times, but this time was a challenge. The website process went (at first) as per usual, but in the checkout screen there was a problem. The only option for shipping was free, which was fine, but when I went to checkout, I received an error message stating "you have to choose a shipping option". There were no options to select! The default method was free shipping, but there were *no* other options, and it wouldn't allow me to place the order. I had to call to fix the problem. I appreciate the customer service help, but LovePop needs to fix their website!
21 January 2026
Reply from Lovepop Cards
Thank you for reaching out! We are glad to hear you've been a frequent shopper with us, and we truly appreciate you mentioning the great help you received from our customer service team while resolving this.
We are so sorry for the frustration our website checkout caused you. We want every part of your experience to be seamless, and we have shared your feedback with our tech team to ensure this is addressed. If you need any further assistance with your order, please contact our Happiness Team at hello@lovepopcards.com or call (888) 687-9589.
–Lovepop 💌
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