Original order lost in mail and never received. Love pop Happiness Team responded to request for assistance. After a few communications a replacement order was processed with tracking number. Order r... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with a card that never arrived due to a shipping mishap. Contacted LovePop and their customer service people responded right away and offered a refund or store credit. Customer service... See more
Company replied
Not only are the cards cute and well made but the customer service is exemplary. I thought my order had gotten lost and contacted them about it. I had chosen the cheaper shipping option so did not hav... See more
Company replied
I’ve been buying and sending LovePop cards for several years; it’s the only card line that regularly gets a note from the ‘Birthday Person’ commenting on the card, not just my good wishes. Recently... See more
Company replied
Company details
Written by the company
A Lovepop is more than a card. The intricate 3D paper sculptures are designed by naval engineers on cutting-edge software and then handcrafted in the Asian art form of sliceform kirigami. Whether it’s a wedding or birthday, if you’re saying thanks (for not mentioning that thing that happened in Vegas) or celebrating (a co-worker’s compulsive love of cats), we’ve got you covered.
Contact info
68 Harrison Ave, 02111, Boston, United States
- 888-687-9589
- hello@lovepopcards.com
- lovepopcards.com
4.5
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Broken website
I've ordered from LovePop many times, but this time was a challenge. The website process went (at first) as per usual, but in the checkout screen there was a problem. The only option for shipping was free, which was fine, but when I went to checkout, I received an error message stating "you have to choose a shipping option". There were no options to select! The default method was free shipping, but there were *no* other options, and it wouldn't allow me to place the order. I had to call to fix the problem. I appreciate the customer service help, but LovePop needs to fix their website!
21 January 2026
Reply from Lovepop Cards
Thank you for reaching out! We are glad to hear you've been a frequent shopper with us, and we truly appreciate you mentioning the great help you received from our customer service team while resolving this.
We are so sorry for the frustration our website checkout caused you. We want every part of your experience to be seamless, and we have shared your feedback with our tech team to ensure this is addressed. If you need any further assistance with your order, please contact our Happiness Team at hello@lovepopcards.com or call (888) 687-9589.
–Lovepop 💌
Lovepop cards are beautiful
Lovepop cards are beautiful. The agents in the chat are very helpful. I have been a regular customer for four years.
20 January 2026
Reply from Lovepop Cards
Hi Theresa,
We are so happy to hear that you find our cards beautiful and that you’ve been a regular customer with us for four years. We are also thrilled that our chat agents were able to provide helpful support. Thank you for being part of the Lovepop family!
–Lovepop 💌
I ordered birthday card for my daughter…
I ordered birthday card for my daughter last January 4,her birthday was January 15. It’s now the 16th and I still haven’t received the card.Bad service!!!
16 January 2026
Reply from Lovepop Cards
Hi Emie,
We are so sorry to hear that your daughter's birthday card has not arrived in time for her special day. We know how important those celebrations are, and we certainly didn't want to miss this milestone!
We are eager to make this right for you. Please contact our Happiness Team at hello@lovepopcards.com or call (888) 687-9589 so we can look into your shipment and assist you immediately.
–Lovepop 💌
I originally gave them one star because…
I originally gave them one star because my card never arrived and I could not get through to Customer Service. Eventually, someone got back to me and told me that their system was down although it took an entire month to get a response. The company took complete care of my issue and hopefully moving forward this will never happen again.
15 January 2026
Reply from Lovepop Cards
Hi Larae,
Thank you so much for updating your review! We are so pleased to hear that we were able to take complete care of your issue and turn your experience around.
While we are sorry for the initial delay, we are grateful for your patience and glad that our team could make things right for you. We are looking forward to providing you with a much smoother experience in the future!
–Lovepop 💌
Easy to order
Easy to order. I called later and the representative was very professional and helpful.
9 January 2026
Reply from Lovepop Cards
Hi Louis,
Thank you for the kind words! We’re so glad to hear ordering was easy and that our team was able to help.
-Lovepop 💌
Great Product, Even Better Company!
The card itself is hilarious, well made and loved by all. But more importantly, I was blown away by the customer care I received. They are a great company who help their customers greatly. I will continue buying all my cards from here.
6 January 2026
Reply from Lovepop Cards
Hi Emma,
Thank you so much for this wonderful feedback! We’re thrilled you loved the card and had such a great experience with our customer care team.
-Lovepop 💌
No cards and Constant attempts at contact without cohesion
Ordered cards that ended up getting sent back because USPS said there was no such address. I’ve lived in the same place for 30 years. Also problems correcting the email address. Wasn’t notified till after the fact. Took a lot to get Customer Service. System was slow. The connection wasn’t the best and she had to go to the back office to try to fix it. I still don’t have my cards. Cards are personal. Joy the AI needs to be scrapped. To be continued. New address who is going to ship it to that took 20 minutes on the phone did not go to go through according to the email. What is going on? Not enough Customer Service agents to deal with the mess the management has been made.
I called and left a message with Customer Service. Find it. reply.
5 January 2026
Reply from Lovepop Cards
Hi Peter, we’re truly sorry for the ongoing frustration with your order and the difficulties you’ve experienced with customer support. We completely understand how upsetting this must be, especially with personal cards. Please reach out to us directly at (888) 687-9589 or email hello@lovepopcards.com, so one of our Happiness Team Representatives can personally help resolve this and get your cards to you.
-Lovepop💌
Attempted to take advantage of their…
Attempted to take advantage of their Christmas Sale, was later informed that my less than $100 order triggered fraud and my order was cancelled.
Afterwards, called customer service and was told if I wanted to place the same order, the price per card I selected would no longer be $5, they world be $9.
26 December 2025
Unprompted review
Reply from Lovepop Cards
Hi Tam, we’re very sorry for the frustration and confusion around your order and the pricing issue. We understand how disappointing that must have been, especially during a sale. Please reach out to us at (888) 687-9589 or email hello@lovepopcards.com
so one of our Happiness Team Representatives can review your situation and help make it right.
-Lovepop💌
Customer service is outstanding!
Customer service is outstanding!
The cards are wonderful and well crafted.
28 December 2025
Reply from Lovepop Cards
Thank you for sharing this! We’re so happy to hear that our customer service and cards exceeded your expectations. Your kind words mean a lot to us 💖
-Lovepop💌
Great product with superb quality!
26 December 2025
Unprompted review
Reply from Lovepop Cards
Thank you so much for your feedback! We’re thrilled to hear you’re enjoying the quality of our cards and appreciate your support 💖
-Lovepop💌
The quality of cards are top notch
The quality of cards are top notch. Having the card personalized makes it even more special to the recipient. Always pleased!
3 January 2026
Reply from Lovepop Cards
Thank you, Geraldine! We’re so glad to hear that the quality of our cards, and the personal touch, continues to make your gifts special. We truly appreciate your support and kind words 💖
-Lovepop💌
Ordered a card Dec 20 with priority…
Ordered a card Dec 20 with priority shipping. Card was expected to arrive Dec 23; however, UPS shows they never received the package. It's Dec 29th and its still showing that UPS never received the package, even though LovePop shows they shipped the the order Dec 21.
Getting in contact with customer support is also a pain. Email and Phone support is all AI. Through the email, they offered refund, but its been over 72 hours with no confirmation yet on my refund. Calling them leads to no available human support.
I feel like I've been scammed out of this company, which is a damn shame because they seemed very promising through their Shark Tank episode.
29 December 2025
Unprompted review
Reply from Lovepop Cards
Hi Brian, we’re really sorry for this frustrating experience, especially with a time-sensitive order. We understand how concerning it is when tracking doesn’t update and follow-up feels delayed.
This is not the experience we want for our customers. Please reach out to us directly at (888) 687-9589 or email hello@lovepopcards.com, so one of our Happiness Team Representatives can personally look into your order and refund status and help make this right.
-Lovepop💌
Reply from Lovepop Cards
Thank you so much for your kind words, Harrison! We’re thrilled to hear our team was helpful, thorough, and pleasant to work with. We truly appreciate you taking the time to share your experience 💖
-Lovepop💌
I recently placed an order for some…
I recently placed an order for some Christmas cards that totaled a little over $50. One of the cards, the Nutcracker with lights and music card, didn't open properly so I decided not to send it to anyone. Later I got an email about reviewing the purchases so I thought why not let them know there was a problem but since I hadn't had any previous problems with cards I didn't ask for a refund. A little while later, I got a response, which I wasn't expecting, and in the response was 3 options to "MAKE IT RIGHT" for the damaged card so I thought okay I'll choose a store credit to get something in the future. I later got another email asking for a picture of the damage but I thought I'm not going through all this because I couldn't take pictures of the damage. It was a mechanical issue. So I wrote them back and told them this but got crickets. I have never once complained or given a bad review because I do understand that a lot of work goes into these amazing cards but they could have responded when I told them I couldn't take a picture of the specific damage. I'm a little disappointed.
14 December 2025
Unprompted review
Reply from Lovepop Cards
Hi Linda, thank you for sharing this with us, we’re truly sorry for the disappointment and the lack of follow-up you experienced.
We understand how frustrating that must have been, especially after taking the time to provide feedback. We’d really like the opportunity to help make this right. Please reach out to us at (888) 687-9589 or email hello@lovepopcards.com, and one of our Happiness Team Representatives will be happy to assist you further.
-Lovepop💌
Thank you for cards
I never had people call me and thank me for a card before. My sister will use it next year as decoration ... if the cats don't eat it first. :)
18 December 2025
Unprompted review
Reply from Lovepop Cards
Thank you so much for sharing this, Janice! We love hearing that our cards made such an impression, and we hope it survives the cats too! 😄
We’re honored to be part of such a special moment and appreciate you choosing Lovepop.
-Lovepop💌
Do not buy boxed set
Single cards are great. Stay away from boxed sets. Bought a boxed set expecting many different styles and there was only 3 styles. Quality was poor, cards looked like they were made by children, lacking in detail and imagination. So if you buy, buy single items. Do not expect the same quality in a boxed set.
19 December 2025
Unprompted review
Reply from Lovepop Cards
Hi Bill, we’re really sorry to hear you were disappointed with the boxed set and that it didn’t meet your expectations. We appreciate you taking the time to share this feedback and understand how frustrating that can be. We’d love the chance to learn more and help make things right, please reach out to us at (888) 687-9589 or email hello@lovepopcards.com, so one of our Happiness Team Representatives can assist you further.
-Lovepop💌
Never disappointed!
I have never been disappointed with a love pop card. Their designs are unique, they are always special, colorful, and more than you expected. Of course they are quite expensive, but for that special someone it’s worth it.
18 December 2025
Reply from Lovepop Cards
Hello Cynthia,
Thank you for taking the time to share your feedback—we truly appreciate it.
We understand how important timing can be, and we’re sorry for the disappointment you experienced. We do want to let you know that we do offer express shipping, as long as the item is not on backorder and the order is placed within the applicable cutoff time.
We appreciate your understanding and your thoughtful note about ordering early. Please don’t hesitate to reach out in the future if you’d like help selecting the best shipping option or checking item availability—we’re always happy to assist.
Best Regards,
Lea
Lovepop Customer Happiness
I was disappointed that I could not get…
I was disappointed that I could not get my cards right away. I don't think they offer overnight express. I would have paid that fee to get my cards. It is mainly my fault. I have to remember to order early.
6 December 2025
Reply from Lovepop Cards
Hello Jeannette,
Thank you for taking the time to share your feedback with us. We understand how disappointing it can be not to receive your cards as quickly as you’d hoped, especially when timing is important.
At this time, we don’t offer an overnight express shipping option, but we truly appreciate you letting us know you would have been willing to choose it. Feedback like this is very helpful, and we’ll be sure to share it with our team as we continue evaluating our shipping options.
We also appreciate your understanding, and we’re grateful for your support. If there’s anything we can assist you with in the future, please don’t hesitate to reach out.
Best Regards,
Lea
Lovepop Customer Happiness
Jonna in customer service made…
Jonna in customer service made correcting an order super easy. She was friendly, professional and efficient.
17 December 2025
Reply from Lovepop Cards
Thank you for sharing this, Camille! We’re so happy to hear that Jonna made correcting your order easy and provided such friendly, professional support. We’ll be sure to pass along the kudos to her, thanks for choosing us!
-Lovepop💌
Customer service is awesome … response…
Customer service is awesome … response time was fast and my issue was resolved quickly!
17 December 2025
Reply from Lovepop Cards
Thank you so much for the great feedback, Herman! We’re thrilled to hear our customer service team responded quickly and resolved your issue with ease. We truly appreciate you taking the time to share your experience 😊
-Lovepop💌
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