overall is good, i do think the routines should be created based on what we hae on the shelf. I have purchased the recomendations but struggle to deceide wht to use depending on how my face is feeling... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just used it once and I liked it so far. After using it more, I may change my review to 5 star as well. The app scans your face with its AI scanner and then personalize your skincare routine. You will... See more
Company replied
This company took £59.98 from my account at once. I only clicked on their stupid, deceptive Instagram ad post and they charged me £59.98 just for scanning my face. I've emailed them over and over a... See more
Company replied
I tried the app from Insta. Chosed a month application 19.90euros but then I got charged again 39.90euros without agreeing. I never receive an email with the subscription just emails that they havé... See more
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Company details
About Lovi
Written by the company
Smart skincare powered by AI
Lovi is an AI-powered cosmetologist app that analyzes your skin, builds personalized routines, and helps you choose products based on science and real data.
Track your skin progress, get tailored recommendations, and make confident skincare decisions – all in one app.
Apple and the App Store logo are trademarks of Apple Inc.
AI Skin Analysis & Progress Tracking
Lovi uses AI-powered face scans to analyze multiple skin concerns and track changes over time. This helps users understand how their skin evolves and how routines or products impact results.
Personalized Routines & Product Fit
Based on skin type, goals, and preferences, Lovi builds customized skincare routines and evaluates how well products match individual needs. Recommendations focus on compatibility and effectiveness, helping reduce trial-and-error.
Ingredient Insights & Smart Guidance
Lovi provides clear ingredient insights and safety indicators, making it easier to understand what is inside skincare products. Users can also ask questions anytime and receive science-backed guidance tailored to their skin.
Contact info
100 S. Dixie Hwy, Suite 3172, 33401, West Palm Beach, United States
- +12135285371
- care@lovi.care
- lovi.care
3.8
Great
187 reviews
Asks customers to review
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At the start of the sign up process
At the start of the sign up process, I thought I was paying for skin care products. No, it was just a subscription fee for the app. This was NOT made clear through the sign up process until you'd already committed funds. I immediately wrote to customer service to cancel my subscription, and expect to be refunded for what I have already spent.
Oh, and the hard-sell you get once you've signed up to spend more and more is ridiculous.
Avoid like the plague.
Update - customer service have confirmed that a full refund is on its way. I have changed my star rating accordingly.
1 September 2025
Unprompted review
Reply from Lovi
Dear Douglas,
Please check your Inbox — we want to share smth with you before the New Year 💜
With love,
Sofia from the Lovi Skincare Team
Waste of time
Waste of time. Dummies like this need to say upfront the plans before gathering all my dang data.
24 August 2025
Unprompted review
Reply from Lovi
Dear Kayla,
We want to share smth with you before the New Year! Please check your Inbox, and we will wait for your update✨✨✨
With love,
The Lovi Skincare Team
I’m disappointed in this APP lots of pros but to many cons
I’m disappointed in this APP. It has its pros but for me it has to many cons. It’s very expensive. For how much you pay for it I feel like it should let you scan the products you have and then build a routine for you from them and make suggestions on which one of your products you should keep and which ones you should change out and make suggestions on which products get. Now this APP does have a scanning feature that lets you scan products but it costs extra and it doesn’t always work and the scanner gets confused when you scan multiple products from the same brand. The APP does have some good qualities it does tell you what types of products to use in what order and it gives you videos on how to use those products. Also the face scanner does do a good job of scanning you face and showing you your trouble areas and how to fix them. So I guess if you are a beginner to skin care and have no products of your own or are ready to throw out everything you have and completely start over this is the app for you because it will give you a full product list to buy from Amazon and show you how to use them.
12 August 2025
Reply from Lovi
Hiiiii!
Please check your Inbox — we want to share smth with you before the New Year 💜
With love,
The Lovi Skincare Team
This advertisement is a big joke
This advertisement is a big joke! I got 2 charges I am not aware of. I’ve been trying to get a hold of their customer support to no avail. They don’t even want to give my money back!!!!!!! Don’t subscribe. This is garbage!!!!!
4 August 2025
Unprompted review
Reply from Lovi
Dear Carla,
Please check your Inbox — we want to share a small gift before the New Year 💜
With love,
Sofia from the Lovi Skincare Team
I applied for the three day… cancellation
I applied for the three day subscription. I tried to cancel and I couldn’t and I’ve been trying to be in touch with Lovi by email because of course there’s no phone number and they just sent me in circles. They tell me I should cancel the subscription. It doesn’t even show up on my subscription account and I’ve asked them to refund me and they have not done so love if you see this I’d like a response. Refund.
26 July 2025
Unprompted review
Reply from Lovi
Dear Valerie,
Could you kindly confirm that everything has been solved? We’d be happy to make sure everything is all good, especially before the New Year 💜
And yes — our contact email address is still the same and working as before: care@lovi.care.
With love,
Sofia from the Lovi Skincare Team
When the app was advertised to me
When the app was advertised to me, I got excited. I have paid for 3 months subscription (£30). But what they do not tell you that even if you buy 3 months subscription, to scan you products you will have to pay extra (£40 for a month). I see no pony in this app now… wasted my money and really disappointed.
21 July 2025
Unprompted review
Reply from Lovi
Dear Diana,
Could you kindly confirm that everything has been solved? We’d be happy to make sure everything is all good, especially before the New Year 💜
Our contact email address is still the same: care@lovi.care — waiting for your confirmation!
With love,
Sofia from the Lovi Skincare Team
This company never sent me any information after payment
This company never sent me any information after I paid when I go
To app it as for same information I already gave them and wants payment info again!
Please cancel!
3 July 2025
Unprompted review
Reply from Lovi
Dear Regina,
Could you kindly confirm that everything has been solved? We’d be happy to make sure everything is all good, especially before the New Year 💜
Our contact email address is still the same: care@lovi.care — waiting for your confirmation!
With love,
Sofia from the Lovi Skincare Team
I definitely see a difference in my…
I definitely see a difference in my skin since using the app if anything it helps me be more consistent
7 June 2025
Reply from Lovi
Thank you so much for your feedback. ❤️
We are committed to our mission of bringing quality skincare and beauty services to everybody. Hope everything will work just fine for you. Please let us know about your progress!
Thank you for using Lovi, and rest assured — we’ll deliver even more inspiring possibilities in the near future!
Thanks,
Alexey & the Lovi Skincare Team
terribly inconvenient application
terribly inconvenient application. if you forgot to mark the care in the evening, in the morning you can't scroll the next day, you have to wait another day for the knife 🙈 annoying. let's see how the quality of the selected products is, how suitable it really is, waiting for the order and will update the review. so far after a week of using my products there is no improvement, quite the opposite.
13 June 2025
Reply from Lovi
Dear Diliara,
Please check your Inbox — we want to share a small gift before the New Year 💜
With love,
Sofia from the Lovi Skincare Team
I am kindly requesting a refund, but haven’t received any response yet.
I found this app through an Instagram advertisement and decided to test it. However, because my language I did not fully understand the subscription process and accidentally completed a paid subscription that I did not intend to make.
As soon as I realized the mistake, I contacted the support team by email and also messaged on Instagram and TikTok, but unfortunately, I have not received any reply so far.
Updated Review:
I would like to update my review — after contacting the Lóvi support team, my issue was resolved and the refund was successfully processed. I appreciate their prompt assistance in handling this matter.
Thank you for your help!
10 June 2025
Unprompted review
Reply from Lovi
Hi! Thank you so much for confirming that the issue has been resolved!
We’re really sorry for the confusion caused. We would still like to see you among Lovi users since we hope you can benefit from the services we provide — personalized programs, beauty scanners, and more. As a token of gratitude, we issued a promo code for you so that you can access the app more easily. Please find it in your e-mail. We'd really appreciate it if you give us a try!
Thanks,
Alexey & the Lovi Skincare Team
It’s great
It’s great. It has been providing me with the proper skin care that I should be using
8 June 2025
Reply from Lovi
Thank you so much for your feedback. ❤️
We are committed to our mission of bringing quality skincare and beauty services to everybody, and we’re very happy to see that our product worked for you!
Thank you for using Lovi, and rest assured — we’ll deliver even more inspiring possibilities in the near future!
Thanks,
Alexey & the Lovi Skincare Team
Testing
Haven't personally tried anything yet, but I like studying how different products and ingredients affect my skin. It's not as confusing as people seem to be making it online
29 May 2025
Reply from Lovi
Thank you so much for your feedback. ❤️
We are committed to our mission of bringing quality skincare and beauty services to everybody. Hope everything will work just fine for you. Please let us know about your progress!
Thank you for using Lovi, and rest assured — we’ll deliver even more inspiring possibilities in the near future!
Thanks,
Alexey & the Lovi Skincare Team
Just bought everything for my anti-aging routine
I like that the suggestions are budget friendly too, we'll see how it works in a couple of months
28 May 2025
Reply from Lovi
Thank you so much for your feedback. ❤️
We are committed to our mission of bringing quality skincare and beauty services to everybody. Hope everything will work just fine for you. Please let us know about your progress!
Thank you for using Lovi, and rest assured — we’ll deliver even more inspiring possibilities in the near future!
Thanks,
Alexey & the Lovi Skincare Team
Reply from Lovi
Thank you so much for your feedback. ❤️
We are committed to our mission of bringing quality skincare and beauty services to everybody, and we’re very happy to see that our product worked for you!
Thank you for using Lovi, and rest assured — we’ll deliver even more inspiring possibilities in the near future!
Thanks,
Alexey & the Lovi Skincare Team
I saw the AD on Facebook
I saw the AD on Facebook, and I was hoping to get products after paying £22.49 only to be informed after payment that it was only product recommendations and no products would be delivered to me. I really would appreciate a refund of my money as I was expecting to get products for my skin.
17 May 2025
Unprompted review
Reply from Lovi
Hi! We’re really sorry for the confusion! Could you kindly contact us again at care@lovi.care? We'll be happy to issue a refund 💜️
Thanks,
Alexey & the Lovi Skincare Team
Progress
Started using lovi a couple of months ago
My skin actually feels better from the advice
16 May 2025
Reply from Lovi
Thank you so much for your feedback. ❤️
We are committed to our mission of bringing quality skincare and beauty services to everybody, and we’re very happy to see that our product worked for you!
Thank you for using Lovi, and rest assured — we’ll deliver even more inspiring possibilities in the near future!
Thanks,
Alexey & the Lovi Skincare Team
Products for men
Who said that man can’t care about his skin, people, we’re in the 21st century, cmon. Their cosmetics really helped to improve my skin and as a result attention to my persona😂🤭
16 May 2025
Reply from Lovi
Thank you so much for your feedback. ❤️
We are committed to our mission of bringing quality skincare and beauty services to everybody, and we’re very happy to see that our product worked for you!
Thank you for using Lovi, and rest assured — we’ll deliver even more inspiring possibilities in the near future!
Thanks,
Alexey & the Lovi Skincare Team
Reply from Lovi
Thank you so much for your feedback. ❤️
We are committed to our mission of bringing quality skincare and beauty services to everybody, and we’re very happy to see that our product worked for you!
Thank you for using Lovi, and rest assured — we’ll deliver even more inspiring possibilities in the near future!
Thanks,
Alexey & the Lovi Skincare Team
Quality advice
Not sure about the results yet, but the brands lovicare recommends are 100% safe
15 May 2025
Reply from Lovi
Thank you so much for your feedback. ❤️
We are committed to our mission of bringing quality skincare and beauty services to everybody. We're making sure to recommend only the products that are safe for your skin — considering things like sensitivity, present issues, or skin type, but also making sure they do not contain any prohibited ingredients. On top of that, our recommendations are not only safe but also effective for you. We’re very happy to see that our product worked for you
Thank you for using Lovi, and rest assured — we’ll deliver even more inspiring possibilities in the near future!
Thanks,
Alexey & the Lovi Skincare Team
Sometimes the suggestions are very…
Sometimes the suggestions are very basic, in terms of brands. But basic doesn't mean bad I guess
15 May 2025
Reply from Lovi
Dear Regina,
We are committed to our mission of bringing quality skincare and beauty services to everybody. In many cases, basic brands and skin care products are everything that's needed — we always ensure that the recommended products are well-suited to your specific goals and skin traits. High-priced products and luxury brands might bring a lot to the table, but they are not necessary in many cases, so that you can save some money while keeping the results.
Thank you for using Lovi, and rest assured — we’ll deliver even more inspiring possibilities in the near future!
Thanks,
Alexey & the Lovi Skincare Team
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