overall is good, i do think the routines should be created based on what we hae on the shelf. I have purchased the recomendations but struggle to deceide wht to use depending on how my face is feeling... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Just used it once and I liked it so far. After using it more, I may change my review to 5 star as well. The app scans your face with its AI scanner and then personalize your skincare routine. You will... See more
Company replied
This company took £59.98 from my account at once. I only clicked on their stupid, deceptive Instagram ad post and they charged me £59.98 just for scanning my face. I've emailed them over and over a... See more
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I tried the app from Insta. Chosed a month application 19.90euros but then I got charged again 39.90euros without agreeing. I never receive an email with the subscription just emails that they havé... See more
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Company details
About Lovi
Written by the company
Smart skincare powered by AI
Lovi is an AI-powered cosmetologist app that analyzes your skin, builds personalized routines, and helps you choose products based on science and real data.
Track your skin progress, get tailored recommendations, and make confident skincare decisions – all in one app.
Apple and the App Store logo are trademarks of Apple Inc.
AI Skin Analysis & Progress Tracking
Lovi uses AI-powered face scans to analyze multiple skin concerns and track changes over time. This helps users understand how their skin evolves and how routines or products impact results.
Personalized Routines & Product Fit
Based on skin type, goals, and preferences, Lovi builds customized skincare routines and evaluates how well products match individual needs. Recommendations focus on compatibility and effectiveness, helping reduce trial-and-error.
Ingredient Insights & Smart Guidance
Lovi provides clear ingredient insights and safety indicators, making it easier to understand what is inside skincare products. Users can also ask questions anytime and receive science-backed guidance tailored to their skin.
Contact info
100 S. Dixie Hwy, Suite 3172, 33401, West Palm Beach, United States
- +12135285371
- care@lovi.care
- lovi.care
3.8
Great
187 reviews
Asks customers to review
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Months of trial and error couldn't fix my acne scars
Recently, I've been trying a budget friendly retinoid this AI picked for me and I can see improvement already. Skin care really is personal...
14 May 2025
Reply from Lovi
We are committed to our mission of bringing quality skincare and beauty services to everybody, and we’re very happy to see that our product worked for you! Especially given that introducing retinoids into existing routine might be quite challenging!
Thank you for using Lovi, and rest assured — we’ll deliver even more inspiring possibilities in the near future!
Thanks,
Alexey & the Lovi Skincare Team
It’s a scam
It’s a scam. I got to know their website through instagram AD. I seemed a good thing at first because I was asked all the questions about my skin and products.
The annual subscription I was offered was 0,18€ but the amount I was charged was 64.99€. I didn’t receive any mail of confirmation. And nothing so please don’t trust this website or app. Stay away from it please
Edited version
I’ve contacted your customer care but there’s no response
14 May 2025
Unprompted review
Reply from Lovi
Hello again! It seems that we have probably solved the problem you've been referring to, and as a token of gratitude for your feedback and collaboration, we offered you a promo code for our app. Could you please check if all of that is correct? As it's hard for us to be 100% confident if we properly matched your review with the data from our support system. If anything is still unresolved, please let us know at care@lovi.care. Otherwise, thank you so much for highlighting the issue, such feedback is one of the most important things that helps us in making the product better!
Thanks,
Alexey and the Lovi team
Brilliant suggestions
Lovi provided brilliant suggestions that worked amazingly for me. In just three weeks, it solved what years of trial and error couldn't. I highly recommend it for anyone looking for effective solutions.
13 May 2025
Reply from Lovi
Thank you so much for your feedback. ❤️
We are committed to our mission of bringing quality skincare and beauty services to everybody, and we’re very happy to see that our product worked for you!
Saving time for our users by selecting proper beauty products right away, without years and months of try-and-error, is among the things that we're striving for. It's really a treat to know it worked exactly like that for you!
Thank you for using Lovi, and rest assured — we’ll deliver even more inspiring possibilities in the near future!
Thanks,
Alexey & the Lovi Skincare Team
I am so happy to shine
I am so happy, lovi changed my routine and helped to added retinol weekly. My skin is shining
13 May 2025
Reply from Lovi
Thank you so much for your feedback. ❤️
We are committed to our mission of bringing quality skincare and beauty services to everybody, and we’re very happy to see that our product worked for you! Especially given that introducing retinol into existing routine might be quite challenging!
Thank you for using Lovi, and rest assured — we’ll deliver even more inspiring possibilities in the near future!
Thanks,
Alexey & the Lovi Skincare Team
Lovi is a game changer!!!!!!
I recently discovered the Lovi app, and I must say, it has completely transformed my skincare routine! As someone who is always on the lookout for the best skincare products, I've tried numerous apps, but Lovi has outshined them all, especially Yuka. The most impressive feature of Lovi is its ability to scan skincare products with incredible accuracy. Unlike Yuka, which requires a barcode, Lovi allows me to simply scan screenshots from online stores and receive a detailed analysis of the product's ingredients and effectiveness. This has saved me so much time and effort in researching products! Additionally, Lovi offers a summary of reviews and a price comparison feature, making it even easier to find the best deals on the highest quality skincare products. This app truly has it all! But wait, there's more! Lovi also includes a Face Scanner feature, which allows me to analyze changes in my skin over time. This has been incredibly helpful in tracking the progress of my skincare routine and ensuring that I'm using the most effective products for my unique skin needs. In conclusion, Lovi is an absolute must-have app for anyone serious about their skincare. It's user-friendly, comprehensive, and truly a game changer in the world of skincare apps. I can't recommend it enough!
13 May 2025
Reply from Lovi
Thank you so much for your feedback. ❤️
We are committed to our mission of bringing quality skincare and beauty services to everybody, and we’re very happy to see that our product worked for you!
We are especially proud of our skincare evaluation methodology and a lot of tech that we built in order to create our beauty products scanner. Great to know you enjoyed it!
Thank you for using Lovi, and rest assured — we’ll deliver even more inspiring possibilities in the near future!
Thanks,
Alexey & the Lovi Skincare Team
My skin is so much healthier than ever before!
I absolutely love this app! I wonder why none of my beauticians (who are really good, by the way) ever recommended such a simple daily routine for my skin. Lovi’s products and recommendations work exactly as I’ve always wished for! I have oily skin with visible pores, and I used to see my beautician monthly. But since using the app for almost a year, I don’t need those appointments anymore. My skin has completely transformed thanks to the smart daily routine and is so much healthier than ever before!
13 May 2025
Reply from Lovi
Thank you so much for your feedback. ❤️
We are committed to our mission of bringing quality skincare and beauty services to everybody, and we’re very happy to see that our product worked for you!
It's great to know that we helped with your skincare goals! Thank you for using Lovi, and rest assured — we’ll deliver even more inspiring possibilities in the near future!
Thanks,
Alexey & the Lovi Skincare Team
Good for shopping
I can scan any product and the AI is going to tell me if fits my skin type:))
13 May 2025
Reply from Lovi
Thank you so much for your feedback. ❤️
We are committed to our mission of bringing quality skincare and beauty services to everybody, and we’re very happy to see that our product worked for you!
Thank you for using Lovi, and rest assured — we’ll deliver even more inspiring possibilities in the near future!
Thanks,
Alexey & the Lovi Skincare Team
Quite surprised
I have very sensitive skin, so I can only use very gentle products. Lovi was able to find a chemical exfoliant that doesn't cause any skin irritation just based on a selfie I took
11 May 2025
Reply from Lovi
Thank you so much for your feedback. ❤️
We are committed to our mission of bringing quality skincare and beauty services to everybody, and we’re very happy to see that our product worked for you!
We are especially diligent when selecting products for sensitive skin, since choosing skincare in that case can be challenging and product labeling is not always transparent about suitability for sensitive skin types. Thank you for using Lovi, and rest assured — we’ll deliver even more inspiring possibilities in the near future!
Thanks,
Alexey & the Lovi Skincare Team
Value
Considering how expensive dermatologist visits are, this app is a genuine life-saver!
6 May 2025
Reply from Lovi
Thank you so much for your feedback ❤️
Thank you for my perfect routine🫶
21 April 2025
Unprompted review
Reply from Lovi
Thank you for your kind words! Enjoy your skincare journey, and we're happy to support you along the way✨
This company is a SCAM its all fake…
This company is a SCAM its all fake they take your money then dont allow you to use the cite, and refuse to answer the email request. Only solution canel or lock your card that you used
6 April 2025
Unprompted review
Reply from Lovi
Hi! We’re really sorry for the inconvenience caused. Could you kindly try contacting us again at care@lovi.care? It could have been a glitch with email delivery — we never refuse to reply to our dear users and are always happy to help and assist 💜️
We understand that we may respond a bit later at times, but we’re definitely looking forward to your message!
Lovi can only improve by refunding…
Lovi can only improve by refunding every Victim of their fraudulent charges, then going out of business.
4 February 2025
Unprompted review
Reply from Lovi
Hi! We’re really sorry to hear that you didn’t enjoy the app. If you’d like to verify your subscription details, please feel free to contact our team at care@lovi.care!
And just a little heads-up — we’ve made some updates at Lovi! If you’re interested in giving it another try, feel free to install the latest version. We’d truly appreciate it if you shared your feedback with us 💜️
Warning ⚠️ please read
Warning ⚠️ please read! If you care about your health or skincare, this app is notorious for ripping people off. I’m incredibly disappointed with @LoviApp. I paid for the entire year in September, believing in their promise to provide consistent service for skincare routines and facial exercises. Initially, I loved the app and its features, thinking it would support my lymph drainage and skincare goals. But here we are, NOT even close to September 2025, and my subscription was cut off after just a few months! They're demanding more money to continue what I’ve already paid for.
This is not just bad customer service—it’s unethical. I expect either a resolution or a refund immediately. Ignoring customers and cutting off services we’ve already paid for is unacceptable. I will continue sharing my experience until this is resolved. If this gets resolved, I will be open to taking these posts down.
23 January 2025
Unprompted review
Reply from Lovi
Hi! So sorry for the delayed update! We had a glitch with the subscription work, but our team has reached out to you directly and the issue has been resolved 💜️
We’d really appreciate it if you could share your update here — or feel free to reach out with any other questions, we’ll be happy to help!
Awful site
Awful site, do not use. Took my money for a subscription, then the site did not work. Tried to get my money back and they do not have any customer service as the emails don’t work! It’s a scam of a site!
29 October 2024
Unprompted review
Reply from Lovi
Dear Luisa, we’re truly sorry for the delayed update! We just wanted to kindly remind you that we’re always happy to help.
We’d really appreciate it if you could contact us at care@lovi.care so we can check all the details regarding your subscription and payments.
Looking forward to your message! 💜️
Reply from Lovi
Hi! We’re very sorry for the delay in getting back to you — just a kind reminder that we’re always here and happy to help anytime 💜️
We truly apologize if the unsubscribe process wasn’t convenient, but we’ve made many updates, and now you can manage your subscription directly in the app! Of course, our support team is also always happy to assist you.
Please feel free to reach out to us at care@lovi.care so we can take a closer look at your subscription. We’ll be looking forward to your message 🙌
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