Low Cost Interlock Reviews 

4,062
•
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Considering 27 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently experience frustrating delays and long hold times when trying to reach support teams over the phone. People often mention unexpected extra charges, hidden costs, and expensive fees related to maintaining the service. Many individuals also struggle with equipment reliability issues and device malfunctions during daily use. Though some reviewers noted that specific customer service staff members were genuinely helpful and polite during phone calls. Consumers appreciated when individual agents showed understanding and actively assisted with important pricing concerns. A few customers experienced polite interactions despite the broader difficulties encountered with the company.

What people talk about most

Customer service

Reviewers express profound dissatisfaction regarding customer service, highlighting long hold times, rude... See more

Service

Reviewers highlight negative aspects of service, expressing deep dissatisfaction with constant hidden fees,... See more

Product

People report negative experiences with product, expressing deep dissatisfaction due to frequent false... See more

Price

Customers consistently note negative experiences with price, reporting excessive expenses, random charges,... See more

Quality

Clients share negative opinions on quality, frequently reporting that faulty equipment provides false... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I give them two stars and not one because everyone on their customer service line was pleasant. Yet, it can be frustrating navigating their automated system while in a pinch and your device is malfunc... See more

Rated 5 out of 5 stars

Maritza was so great and helpful over the phone. Verrry impressed with her customer service!!!⭐️⭐️⭐️⭐️⭐️

Rated 5 out of 5 stars

My agent was Rashina, she was very helpful and knowledgeable and understanding of my situation. She is a great person and agent to work with you, I shopped around all day for the interlock and sh... See more

Rated 1 out of 5 stars

Horrible company , on wednesday I needed it to be shipped by friday and paid extra for over night shipping. Friday comes and the part hasn’t arrived to the shop. Calling support is a nightmare, they w... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

We offer the easiest, cheapest, fastest, most reliable interlock. Period. This approach allows you to effortlessly accomplish your interlock obligations to get you back on the road!


Contact info

2.8

Average

TrustScore 3 out of 5

4k reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.8

All reviews

(4,062)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My name is Rosa

My name is Rosa, Adam's mother. Veronica is an awesome representive who stayed with me throughout this call. Very professional, she reassured me that she would look into my concerns. You should clone this young lady. I can't say enough about Veronica and her empathetic way. I sincerely appreciate her for helping me. She's a great representative. I wish i could always get her on the line. So helpful .please make sure you call my service technician so he can tell the mechanic he can work on my truck

22 May 2024
Rated 1 out of 5 stars

This place needs to be reported

This place needs to be reported so no one can use it. You will never be able to get a hold of anyone. I've been calling for two weeks and no one answers. I desperately need help with this device and can't get any service. My car won't start because of it. This is the biggest joke I have ever seen. Just taking advantage of people that are in a bad spot. I am at a lost and have no choice but to remove this device and face the consequences since no one can even answer the phone.

21 May 2024
Unprompted review
Rated 5 out of 5 stars

5 STARS THANK YOU

Edna was truly a pleasure to speak with! She made the process so easy and understandable. This is a tough situation to go through and it was so nice to have such great customer service through the process.

20 May 2024
Rated 5 out of 5 stars

The lady I spoke to is Patricia Guizar…

The lady I spoke to is Patricia Guizar who is very accommodating, professional and very kind to me. She also has a beautiful soothing voice and manner of speech. Thank you to her for helping me understand everything that I needed to know.

18 May 2024
Rated 1 out of 5 stars

They do not answer a call

They do not answer a call, they take your money and that’s it’s it , I called for faulty equipment. It’s all a shame .

15 May 2024
Unprompted review
Low Cost Interlock logo

Reply from Low Cost Interlock

Hello Pete, we apologize for the inconvenience. A member of our tech support team will be calling you to assist with the device issues. Please feel free to email us at info@lowcostinterlock.com if you are not able to reach us by phone and we thank you for choosing us as your interlock provider and hope we can make this matter right.

Rated 1 out of 5 stars

At the time of my installation lowcost…did not provide my certificate which is the main things for proof or was bad i look bad at court with the judge abd at dmv loat$ and wasted time

At the time of my installation lowcost interlock made a very stupid mistake by not providing my certificate in the box were my device was and i for it installed however i looked Bad at Court with no real prood at DMV & COURTi don't know how can shopping be so stupid to make such a mistake i should sue them!! They dont answer the calls once you have installed with them so if you have issues they will just hang up there is no actual operator answering calls 24/7ad they claim to say they only put you on hold for 2 to 3 hours only to hang up wyd you can for service help or device emergencies 🤔 don't drink and drive safe money take uber!!!

28 March 2024
Rated 1 out of 5 stars

Absolute train wreck of a company

Absolute train wreck of a company. Sure getting started is easy because all that matters to them is money however still being charged after the device was removed because they’re incompetent is ridiculous. I wouldn’t recommend these people to anyone. I wish I knew where their corrupt corporate office is and would be paying them a visit. Over 4 hours for a call back regarding them stealing money.

6 February 2024
Unprompted review

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