Low Cost VibesReviews 

963
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 381 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and patience, often going above and beyond to secure ideal holiday arrangements. The booking process is frequently described as stress-free and efficient, with many appreciating the clear communication and personalized service. Reviewers are particularly happy with the overall service, noting that their holidays run smoothly and all details are expertly handled. However, some people mentioned issues with receiving documents promptly and felt ignored when seeking clarification on details. A few customers also experienced problems with included excursions not being provided as advertised, or last-minute demands for additional payments for park tickets. There were also instances where hotel locations were not as central as requested, impacting the overall holiday experience.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful and professional, often going above and beyond to assist... See more

Holidays

Customers had positive experiences with holidays, often praising the helpfulness and professionalism of the... See more

Booking process

People report positive experiences with the booking process, often highlighting the helpfulness and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the quick and... See more

Customer service

Users describe positive interactions with customer service, highlighting agents who went above and beyond to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can always rely on Low cost vibes , to provide a stress free process of booking a holiday. This is mainly due to a member of their staff called Ava who i have prodominantly dealt with who goes above... See more

Company replied

Rated 5 out of 5 stars

Ava, once again, blew it out of the park with another remarkable holiday planned and booked! A week in Montenegro was paradise, with a beautiful hotel and location. The whole process was totally stres... See more

Company replied

Rated 5 out of 5 stars

Jack Ross was absolutely brilliant from start to finish. We changed dates, times, and flights more times than I can count, trying to line everything up with our dog sitter, and he handled it all wit... See more

Company replied

Rated 5 out of 5 stars

We booked Disneyland with Harinya as a surprise for our kids. Wow what can I say. Customer service was outstanding, nothing was a problem at all to Harinya. The trip was nothing short of magical every... See more

Company replied


Company details

  1. Travel agent
  2. Holiday accommodation service
  3. Ski holidays
  4. Tour Agent
  5. Tour operator
  6. Travel deals

Written by the company

With our extensive network of over 250 flight partners and more than 170,000 hotels, holiday, car hire, and insurance partners, we aim for cheaper and more affordable holiday rates. Low Cost Vibes, Good Vibes Only! - ATOL PROTECTED


Contact info

4.8

Excellent

TrustScore 5 out of 5

963 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 54% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(963)

362 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was booking a holiday for 9 people…

Was booking a holiday for 9 people through Low Cost and had the total pleasure of Steve doing all the work at Low Cost, he was so helpful and polite and very very efficient. Highly recommended indeed!

26 March 2026
Unprompted review
Low Cost Vibes logo

Reply from Low Cost Vibes

Hi Peter,

Thank you so much for your lovely feedback. We’re delighted to hear that Steve was able to assist you with your group booking and make the whole process smooth and efficient.

Organizing a holiday for 9 people can be quite a task, so it’s wonderful to know Steve made it easy with his helpful and polite service.

Thank you for your recommendation. We truly appreciate your support and look forward to helping you again in the future.

– Team Low Cost Vibes

Rated 5 out of 5 stars

She just talked us through everything and messaged straight back each time

Booked with Ava, she has been nothing but helpful, 5 stars to her

2 April 2026
Unprompted review
Low Cost Vibes logo

Reply from Low Cost Vibes

Hi Angela,

Thank you so much for your kind feedback. We’re delighted to hear that Ava has been so helpful throughout your booking experience.

We truly appreciate your 5-star rating and your support, and we look forward to assisting you again in the future.

– Team Low Cost Vibes

Rated 5 out of 5 stars

I’m on my third booking with Ava

I’m on my third booking with Ava
And each time/ booking has been an amazing experience even when things didn’t go to plan which wasn’t there fault they delt with it really well

Can’t fault Ava at all , she’s a credit to the company
Many thanks Ava
For. A few amazing holidays

31 March 2026
Unprompted review
Low Cost Vibes logo

Reply from Low Cost Vibes

Hi Nikke,

Thank you so much for your continued trust and lovely feedback. We’re delighted to hear that you’ve had such amazing experiences across all your bookings with Ava.

It’s great to know that even when things didn’t go to plan, everything was handled smoothly and professionally. Ava will be so pleased to hear your kind words. She truly is a credit to the team.

Thank you again for your support, and we look forward to helping you plan many more amazing holidays in the future.

– Team Low Cost Vibes

Rated 5 out of 5 stars

Booked my short break with Ava to…

Booked my short break with Ava to Iceland. Absolutely amazing helpend me in every step was so patient with me as I've changed dates and what I wanted few times and always end up getting what I asked. So helpful and amzing service. Looking forward to my holiday.

30 March 2026
Unprompted review
Low Cost Vibes logo

Reply from Low Cost Vibes

Hi Valerija,

Thank you so much for your lovely feedback. We’re delighted to hear that Ava was able to assist you every step of the way and provide such patient and helpful service while arranging your Iceland trip.

It’s great to know everything came together just as you wanted, even with the changes along the way.

We hope you have an amazing holiday and create some unforgettable memories. Thank you again for your kind words. We truly appreciate your support and look forward to helping you again in the future.

– Team Low Cost Vibes

Rated 5 out of 5 stars

Ezra was exceptional in helping me with…

Ezra was exceptional in helping me with my booking and ensured that I got the best deal. Will definately use Low Cost Vibes again

27 March 2026
Unprompted review
Low Cost Vibes logo

Reply from Low Cost Vibes

Hi Stephanie,

Thank you so much for your kind feedback! We’re delighted to hear that Ezra was exceptional in assisting you and helped secure the best deal for your booking.

We truly appreciate your lovely words and look forward to helping you again in the future.

– Team Low Cost Vibes

Rated 4 out of 5 stars

Booking was simple Harinya was amazing

Booking was simple Harinya was very helpful. Sorted everything. Looking forward to the trip :)

26 March 2026
Unprompted review
Low Cost Vibes logo

Reply from Low Cost Vibes

Hi Nicole,

Thank you so much for your lovely feedback! We’re delighted to hear that Harinya made your booking simple and stress-free.

We truly appreciate your kind words and hope you have an amazing trip. We look forward to assisting you again in the future.

– Team Low Cost Vibes

Rated 5 out of 5 stars

After discussing what I wanted with Ava…

After discussing what I wanted with Ava and letting her know I had had a cheaper quote elsewhere she got me the same holiday even cheaper exactly how I wanted it.
She was informative and helpful all the time.I would highly recommend this travel agent and will definitely use them again

24 March 2026
Unprompted review
Low Cost Vibes logo

Reply from Low Cost Vibes

Hi Melissa,

Thank you so much for your wonderful feedback! We’re delighted to hear that Ava was able to match your holiday at an even better price while making sure everything was exactly how you wanted it.

We truly appreciate your kind words and recommendation, and we look forward to assisting you again in the future.

– Team Low Cost Vibes

Rated 5 out of 5 stars

Leo was a great help

Leo was a great help. He asked what my budget was and was able to find me a great holiday. He took his time and ensured that dates, airports and destination was exactly what I wanted. It was a pleasure to deal eith him and would strongly recommend this Agency. I felt as though nothing was too much trouble.

24 March 2026
Unprompted review
Low Cost Vibes logo

Reply from Low Cost Vibes

Hi Jacqueline,

Thank you so much for your lovely feedback! We’re thrilled to hear that Leo was so helpful and took the time to make sure your holiday was exactly what you wanted.

We truly appreciate your kind words and recommendation, and we look forward to assisting you again in the future.

– Team Low Cost Vibes

Rated 5 out of 5 stars

Booked Disneyland paris and it was made…

Booked Disneyland paris and it was made so easy everything was taken care of. Using again for next year and also booking a weekend in rome with them

19 March 2026
Unprompted review
Low Cost Vibes logo

Reply from Low Cost Vibes

Hi Ann,

Thank you so much for your wonderful feedback! We’re delighted to hear that your Disneyland Paris booking was easy and stress-free.

We can’t wait to help you again next year and with your weekend in Rome—thank you for choosing us!

– Team Low Cost Vibes

Rated 5 out of 5 stars

Recomendo

Ava foi extremamente gentil e prestativa. Me ajudou bastante com a reserva.

25 March 2026
Unprompted review
Low Cost Vibes logo

Reply from Low Cost Vibes

Hi Rossana,

Thank you for your lovely feedback. We’re delighted to hear that Ava was kind and helpful in assisting you with your booking.

We truly appreciate your support and look forward to helping you again in the future.

– Team Low Cost Vibes

Rated 5 out of 5 stars

Krakow booking

Jack was helpful, accommodating and professional throughout the booking process, he secured me a wonderful trip to Krakow at a very affordable price, communication was clear and emails received promptly, I would 100% book through them again for all my future breaks

24 March 2026
Unprompted review
Low Cost Vibes logo

Reply from Low Cost Vibes

Hi Laura,

Thank you so much for your fantastic feedback. We’re delighted to hear that Jack was helpful, accommodating, and professional throughout your booking process.

It’s great to know he secured you a wonderful trip to Krakow at an affordable price and that communication was clear and prompt throughout.

We truly appreciate your support and look forward to helping you plan many more trips in the future.

– Team Low Cost Vibes

Rated 1 out of 5 stars

Do not book with LCV

Do not book with LCV. To begin with I was delighted with our trip arrangements, however whenever I asked for clarification on details I was ignored. Didn't receive documents until I had repeatedly asked for them. Transfer vouchers missing. Again ignored when I enquired about them. Then told that one of the excursions that was supposed to be included in the holiday wasn't, despite it clearly stating on their website that it was. I will never book with LCV again and I advise others to steer clear

20 March 2026
Unprompted review
Low Cost Vibes logo

Reply from Low Cost Vibes

Hi Neil,

Thank you for your feedback. We’re sorry for the frustration caused.

We can confirm this matter has now been fully resolved. All travel documents, including transfer vouchers, have been sent across and receipt confirmed. The excursion query has also been clarified — the Dracula Castle, Peles Castle and Brasov Full-Day Tour includes all three attractions within one combined tour: Bran Castle (Dracula Castle), Peleș Castle, and the city of Brașov.

If there is anything further you need, please contact us directly and we’ll be happy to assist.

– Team Low Cost Vibes.

Rated 5 out of 5 stars

Steve

Spoke to Steve, what a lovely man, helped me every step of the way. Will use this Website again, hopefully soon.
Thanku very much Steve 😊

16 March 2026
Unprompted review
Low Cost Vibes logo

Reply from Low Cost Vibes

Hi traveler,

Thank you so much for your lovely feedback. We’re delighted to hear that Steve supported you every step of the way and made your experience such a positive one.

We truly appreciate your kind words and look forward to helping you again very soon.

– Team Low Cost Vibes

Rated 5 out of 5 stars

Great customer service and kind reps!

I had emailed Harinya about booking a holiday a few months ago which I had to postpone as I was moving house. I got back in touch with her and she was so helpful and understanding about my situation. She helped find me an even better deal than another agent/company I had contacted.
I couldn’t recommend this company enough :)

20 March 2026
Unprompted review
Low Cost Vibes logo

Reply from Low Cost Vibes

Hi Stacey,

Thank you so much for your wonderful feedback. We’re delighted to hear that Harinya was so helpful and understanding when you got back in touch after postponing your plans.

It’s fantastic to know she was able to find you an even better deal and support you throughout the process. We’ll be sure to pass your kind words on to her.

We truly appreciate your recommendation and look forward to helping you plan your next trip.

– Team Low Cost Vibes

Rated 5 out of 5 stars

I spoke to a real nice person named…

I spoke to a real nice person named Shamal who couldn't do enough for me.I kept changing dates because of flight times,wanted excursions added plus transfers. No matter what I asked for nothing was too much trouble for her she was only to happy to help me.

19 March 2026
Unprompted review
Low Cost Vibes logo

Reply from Low Cost Vibes

Hi Neville,

Thank you so much for your lovely feedback. We’re delighted to hear that Shenal was so helpful and accommodating throughout your booking, especially with the changes to dates, flights, and adding extras like excursions and transfers.

It’s wonderful to know that nothing was too much trouble and that she was always happy to assist you. We’ll be sure to pass your kind words on to her.

We truly appreciate your support and look forward to helping you again in the future.

– Team Low Cost Vibes

Rated 5 out of 5 stars

Excellent booking experience

Excellent booking experience.
The agent I dealt with Steve Brook, went over and above my expectations

19 March 2026
Unprompted review
Low Cost Vibes logo

Reply from Low Cost Vibes

Hi Baron,

Thank you for your fantastic feedback. We’re delighted to hear that you had an excellent booking experience and that Steve Brook went above and beyond your expectations.

We truly appreciate your kind words and will be sure to pass them on to Steve. We look forward to assisting you again in the future.

– Team Low Cost Vibes

Rated 5 out of 5 stars

Euro Disney trip - making dreams come true

Ava made the whole booking process so easy for us. The whole trip:flights, hotel, park entry both days was perfect. Everyone in our party of 12, ranging from a one year old to 61 years had a fantastic time. Definitely going back and definitely booking with Ava again! Thank you so much - you made a group of special people to me so very, very happy 😊

14 March 2026
Unprompted review
Low Cost Vibes logo

Reply from Low Cost Vibes

Hi Michelle,

Thank you so much for your wonderful feedback. We’re absolutely delighted to hear that Ava made your booking process so easy and that the entire trip—from flights and hotel to park entry—was perfect for your group.

It’s amazing to know that everyone, from the youngest to the oldest, had such a fantastic time. That truly means the world to us. We’ll be sure to pass your heartfelt words on to Ava. She’ll be so pleased to hear this.

We really appreciate your support and look forward to helping you plan your next trip.

– Team Low Cost Vibes

Rated 5 out of 5 stars

Booked a trip to Krakow

Booked a trip to Krakow, was a Quick and efficient service
listened to what I said gave me multiple options and was very patient even held the offer as was too busy to respond which was kind and booked a few hours later after having issues paying used an alternative method great service would highly recommend Shenal Clinciy

17 March 2026
Unprompted review
Low Cost Vibes logo

Reply from Low Cost Vibes

Hi Ryan,

Thank you so much for your fantastic feedback. We’re delighted to hear that your Krakow booking experience was quick, efficient, and tailored to your needs.

It’s great to know that Shenal listened carefully, provided multiple options, and remained patient throughout. Even holding the offer for you and helping with an alternative payment method.

We truly appreciate your recommendation and will be sure to pass your kind words on to Shenal. We look forward to helping you again in the future.

– Team Low Cost Vibes

Rated 5 out of 5 stars

I was initially very hesitant to book a…

I was initially very hesitant to book a holiday through WhatsApp, it felt like a scam. I eventually plucked up the courage to go for it and haven’t regretted it so far. After speaking with Josh through WhatsApp and then over the phone, he put my mind at rest, sent over the booking details and flight info within 12 hours of booking and kept in contact since. My holiday isn’t until October but so far so good.
Will update after the holiday

17 March 2026
Unprompted review
Low Cost Vibes logo

Reply from Low Cost Vibes

Hi Adam,

Thank you for your honest and thoughtful feedback. We completely understand your initial hesitation about booking through WhatsApp, so it’s great to hear that Josh was able to put your mind at ease and guide you through the process.

We’re delighted that everything has gone smoothly so far, from receiving your booking details promptly to the continued communication. We’ll be sure to pass your kind words on to Josh.

We truly appreciate your trust in us and look forward to hearing all about your trip after October.

– Team Low Cost Vibes

Rated 5 out of 5 stars

Brilliant agent (Steve Brook)

Brilliant agent (Steve Brook) was kind, curtious, friendly and amazing at selecting my holiday. He got me exactly what I wanted on the date and time I was after. All for an incredible price. I will use this company and Steve again for sure!

12 March 2026
Unprompted review
Low Cost Vibes logo

Reply from Low Cost Vibes

Hi Andrew,

Thank you so much for your fantastic feedback. We’re delighted to hear that Steve Brook provided such kind, courteous, and friendly service while helping you find the perfect holiday.

It’s great to know he was able to match exactly what you were looking for at the right date and time, all at an incredible price. We’ll be sure to pass your kind words on to him.

We truly appreciate your support and look forward to helping you again in the future.

– Team Low Cost Vibes

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look