-Same day deliver after Purchase at Marshalls. -App is easy to use and provides good tracking information letting you know when your item is picked and when being delivered. -Delivery guys were cour... See more
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For over 10 years, we’ve been the go-to on-demand moving and furniture delivery service, completing over 1 million 5-star moves.
Whether you’re moving to a new apartment, clearing out your storage unit, buying a dresser on Facebook Marketplace, or just need help getting your new sofa home from the store, Lugg is just a tap away. Our professional movers arrive at your door in 30 minutes or less.
Lugg covers everything from home and office moves to furniture delivery, junk removal, and more:
Lugg is designed to make your moving experience smooth, fast, and hassle-free. Visit lugg.com/estimate or download the Lugg app to get an estimate and schedule your move today!
United States

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Their communication was great. They let you know numerous times on when they would arrive and when they were there. They were very efficient and helped with moving other items that were not included in the request. I would definitely use them again.

Reply from Lugg On-Demand Movers
The luggers were quality professionals! Good people working hard. They spent a huge effort getting my furniture into narrow doorways. They deserve 5 stars and more.

Reply from Lugg On-Demand Movers
The Lugg movers did a great job with this delivery. They showed up on time, carefully wrapped the chair as requested, and carried it up one flight of stairs without any issues. They were respectful and accommodating the whole time. I even added a $40 tip because they performed so well. I would definitely use Lugg again if needed.

Reply from Lugg On-Demand Movers
I purchased bathroom vanities and had no way to get them to my house. My husband and I are senior citizens and unable to move them ourselves. I found Lugg online and it was such a pleasant experience. I booked online and was able to schedule the next day. The movers Sadiki and Paci arrived on time and worked quickly and efficiently. They were friendly and very helpful. I was impressed with their level of service and will definitely use them again. I highly recommend Lugg!

Reply from Lugg On-Demand Movers
My movers Alejandro and (Im blanking!!) were great! They were on time...efficient...put thought in how to navigate my stairs and corners and were kind. It was an A+++ experience!

Reply from Lugg On-Demand Movers

Reply from Lugg On-Demand Movers
Reserved pickup of sofa and table from a store and brought to my home. Lugg fee was so much less than the store delivery charge. The two guys let me know when they arrived at the store and when they were on the way. Perfect delivery!

Reply from Lugg On-Demand Movers
I had a seamless and amazing experience. My movers were very polite, on time, lifted two heavy bed frames that I couldn’t manage, and were finished within 2 hours. Would happily do business with this service again.

Reply from Lugg On-Demand Movers
We needed a small move and didn't want to have to do truck rental or any lifting. Lugg is perfect and well-priced, efficient, on time, all praise.

Reply from Lugg On-Demand Movers
The people who picked up and delivered our furniture were terrific!

Reply from Lugg On-Demand Movers
4.5 stars- I would definitely go with Lugg again. The app was easy to use, the process went smooth. Very attentive customer service. The cost was fair. The movers got the job done mostly efficiently. (-.5 star) I would have appreciated their conversations to be in English, instead of talking around me, in my home.

Reply from Lugg On-Demand Movers

Reply from Lugg On-Demand Movers
Very easy to book and I also needed to cancel an accidental booking which was easy. I like the tracking feature. All in all, this was a good value, if it was any more expensive, probably would've gone with regular movers.

Reply from Lugg On-Demand Movers

Reply from Lugg On-Demand Movers
Very good communication and notificartion of timing and arrivals

Reply from Lugg On-Demand Movers
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