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Lugg On-Demand Movers Reviews 3,435

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,801 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being courteous, professional, and efficient, making the moving process stress-free and easy. Many highlight the excellent service, noting that the team handles unexpected issues promptly and with good humor, turning potentially stressful situations into smooth experiences. The delivery service is frequently commended for its speed, care with items, and clear communication, with real-time updates keeping customers informed throughout the process. The user experience is often described as straightforward and easy to use, allowing for quick scheduling and efficient handling of tasks. However, some people mentioned issues with pricing transparency, stating they did not receive a breakdown of costs until after the service. A few other people also felt that the company failed to meet scheduled obligations, with one instance of movers arriving with the wrong sized truck and no tools, and another where the company could not schedule a pickup and did not offer an apology or fee reduction.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as professional, friendly, and efficient.... See more

Service

Customers consistently note positive experiences with service, praising the efficiency, professionalism, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the ease of scheduling, even for... See more

User experience

Reviewers consistently express satisfaction with the user experience, often describing it as easy, quick, and... See more

Price

Users describe ambiguous interactions with price, with many reviewers finding the pricing to be reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

-Same day deliver after Purchase at Marshalls. -App is easy to use and provides good tracking information letting you know when your item is picked and when being delivered. -Delivery guys were cour... See more

Company replied

Rated 5 out of 5 stars

We needed to move a large, heavy cabinet from one floor down to another. Being able to select "labor only" for two persons was straightforward, unlike another popular task-hire service. This was a sho... See more

Company replied

Rated 5 out of 5 stars

I’ll admit it: I wasn’t the easiest customer. I gave the wrong pickup time. I forgot to mention the ottoman. Then, at the last minute, I decided I wanted my old sofa moved to the garage. Eve... See more

Company replied

Rated 5 out of 5 stars

I could not be happier with the luggers who helped unload a moving truck full of furniture and boxed household items from our cross country move. Willie and Kurt arrived right on time and were so frie... See more

Company replied


Company details

  1. Removals company
  2. Delivery Service
  3. Home Furniture Shop
  4. Removals Service
  5. Storage facility
  6. Transportation service

About Lugg On-Demand Movers

Written by the company

Get a Truck and Movers on Your Schedule!

For over 10 years, we’ve been the go-to on-demand moving and furniture delivery service, completing over 1 million 5-star moves.

Fast, Reliable On-Demand Moving & Delivery

Whether you’re moving to a new apartment, clearing out your storage unit, buying a dresser on Facebook Marketplace, or just need help getting your new sofa home from the store, Lugg is just a tap away. Our professional movers arrive at your door in 30 minutes or less.

Why Choose Lugg?

  • Same-day & flexible scheduling – choose your time, 7 days a week
  • Track your movers in real-time - just like Uber, track your stuff from pickup to drop off.
  • Trucks for every move – from pickups to box trucks
  • Fully insured for peace of mind
  • Official delivery partner for Living Spaces, HomeGoods, Crate & Barrel, and more

Moving & Delivery Services

Lugg covers everything from home and office moves to furniture delivery, junk removal, and more:

  • Apartment, home and residential moves
  • Storage, college, and office moves
  • Facebook Marketplace & Craigslist delivery
  • Store and furniture delivery
  • Appliance delivery
  • Donation pickups
  • Junk removal
  • Labor-only services

Book Your Move with Lugg Today!

Lugg is designed to make your moving experience smooth, fast, and hassle-free. Visit lugg.com/estimate or download the Lugg app to get an estimate and schedule your move today!


Contact info

Promotion box for Lugg On-Demand Movers

Get a truck and movers

On your schedule. Arriving in as little as 30 minutes.

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Their communication was great

Their communication was great. They let you know numerous times on when they would arrive and when they were there. They were very efficient and helped with moving other items that were not included in the request. I would definitely use them again.

10 June 2026
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Reply from Lugg On-Demand Movers

Great communication makes all the difference, so we love hearing this. Glad our Lugg movers kept you posted and pitched in with those extra items. Thanks for choosing Lugg, we hope to help you again soon!

Rated 5 out of 5 stars

The luggers were quality professionals

The luggers were quality professionals! Good people working hard. They spent a huge effort getting my furniture into narrow doorways. They deserve 5 stars and more.

10 June 2026
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Reply from Lugg On-Demand Movers

Hi Lisa! Getting furniture through narrow doorways is no easy feat, so we're thrilled our Lugg movers put in that effort for you. Thank you for the kind words and the five stars. We'd love to help again anytime!

Rated 5 out of 5 stars

Job Well Done

The Lugg movers did a great job with this delivery. They showed up on time, carefully wrapped the chair as requested, and carried it up one flight of stairs without any issues. They were respectful and accommodating the whole time. I even added a $40 tip because they performed so well. I would definitely use Lugg again if needed.

5 June 2026
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Reply from Lugg On-Demand Movers

Hi Steve! It's wonderful to hear our Lugg movers showed up on time, wrapped your chair with care, and handled the stairs respectfully. Thank you for the kind words and the generous tip. We'd love to help with your next move!

Rated 5 out of 5 stars

Excellent service

10 June 2026
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Reply from Lugg On-Demand Movers

Thank you so much for the excellent rating! We're so glad you had a great experience with Lugg and hope to help you out again in the future.

Rated 5 out of 5 stars

I purchased bathroom vanities and had…

I purchased bathroom vanities and had no way to get them to my house. My husband and I are senior citizens and unable to move them ourselves. I found Lugg online and it was such a pleasant experience. I booked online and was able to schedule the next day. The movers Sadiki and Paci arrived on time and worked quickly and efficiently. They were friendly and very helpful. I was impressed with their level of service and will definitely use them again. I highly recommend Lugg!

10 June 2026
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Reply from Lugg On-Demand Movers

Hi Pat! So glad booking online and scheduling for the next day made getting your vanities home easy. Lugg movers Sadiki and Paci sound like they took great care of you, working quickly and with a friendly touch. Thank you for recommending Lugg, we look forward to helping again!

Rated 5 out of 5 stars
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Reply from Lugg On-Demand Movers

So happy to hear both of your Lugg movers were awesome! Thanks for the great review, and we look forward to Lugging for you again soon.

Rated 5 out of 5 stars

My movers Alejandro and (Im blanking!!)…

My movers Alejandro and (Im blanking!!) were great! They were on time...efficient...put thought in how to navigate my stairs and corners and were kind. It was an A+++ experience!

28 May 2026
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Reply from Lugg On-Demand Movers

Hi Lizz! An A+++ experience is exactly what we love to hear. So glad Lugg mover Alejandro and his partner were on time, efficient, and thoughtful about navigating your stairs and corners. We'd love to help again anytime!

Rated 5 out of 5 stars

Excellent service

Excellent service. Efficient and courteous.

8 June 2026
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Reply from Lugg On-Demand Movers

Efficient and courteous is exactly what we aim for, so thank you for the wonderful review! We're so glad our Lugg movers delivered great service, and we hope to help you again soon.

Rated 5 out of 5 stars

Nice and friendly

Nice and friendly

10 June 2026
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Reply from Lugg On-Demand Movers

Nice and friendly is how we like to do things! Thanks so much for the kind words, we look forward to helping with your next Lugg.

Rated 5 out of 5 stars

Reserved pickup from store to home

Reserved pickup of sofa and table from a store and brought to my home. Lugg fee was so much less than the store delivery charge. The two guys let me know when they arrived at the store and when they were on the way. Perfect delivery!

5 June 2026
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Reply from Lugg On-Demand Movers

Glad Lugg came in well under the store's delivery charge and made this an easy win. It's great that your Lugg movers kept you posted from the store to your doorstep for a perfect delivery. Thanks for choosing Lugg, we hope to help again soon!

Rated 5 out of 5 stars

It just works!

I had a seamless and amazing experience. My movers were very polite, on time, lifted two heavy bed frames that I couldn’t manage, and were finished within 2 hours. Would happily do business with this service again.

5 June 2026
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Reply from Lugg On-Demand Movers

Hi Chris! A seamless move is exactly what we aim for, so this is wonderful to hear. So glad our Lugg movers were polite, punctual, and handled those heavy bed frames for you. We'd love to do business with you again anytime!

Rated 5 out of 5 stars

We needed a small move...

We needed a small move and didn't want to have to do truck rental or any lifting. Lugg is perfect and well-priced, efficient, on time, all praise.

5 June 2026
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Reply from Lugg On-Demand Movers

Hi Scott! Lugg is built for exactly this, a small move with no truck rental or heavy lifting. It's great our Lugg movers were efficient and right on time too. Thanks for all the praise, we look forward to helping again!

Rated 5 out of 5 stars
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Reply from Lugg On-Demand Movers

Lugg movers Dwayne and Kevin will be glad to hear they earned five stars! Thanks for the great review, and we look forward to Lugging for you again soon.

Rated 5 out of 5 stars

The people who picked up and delivered…

The people who picked up and delivered our furniture were terrific!

5 June 2026
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Reply from Lugg On-Demand Movers

Terrific is exactly what we love to hear! So glad our Lugg movers handled your furniture pickup and delivery so well. Thanks for choosing Lugg, we hope to help you again soon!

Rated 5 out of 5 stars

I would choose Lugg again

4.5 stars- I would definitely go with Lugg again. The app was easy to use, the process went smooth. Very attentive customer service. The cost was fair. The movers got the job done mostly efficiently. (-.5 star) I would have appreciated their conversations to be in English, instead of talking around me, in my home.

5 June 2026
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Reply from Lugg On-Demand Movers

Thank you for the thoughtful review and for choosing Lugg again. We're glad the app was easy to use, customer service was attentive, and our Lugg movers got the job done. We appreciate the note about the crew's conversations and will take it to heart, and we look forward to helping with your next move!

Rated 5 out of 5 stars

Professional and Skilled

Great guys, professional, skilled and pleasant to work with.

7 June 2026
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Reply from Lugg On-Demand Movers

Professional, skilled, and pleasant to work with is just what we aim for! Thank you for the great review of our Lugg movers, we'd love to help again anytime.

Rated 5 out of 5 stars

Very easy to book and I also needed to…

Very easy to book and I also needed to cancel an accidental booking which was easy. I like the tracking feature. All in all, this was a good value, if it was any more expensive, probably would've gone with regular movers.

9 June 2026
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Reply from Lugg On-Demand Movers

Booking and canceling should both be a breeze, so we're happy that came through, along with the handy tracking. We work hard to keep Lugg a great value, and we appreciate you choosing us. We hope to help with your next move!

Rated 5 out of 5 stars

Very reliable

Very reliable. Love the tracking of the vehicle. Prices are competitive

4 June 2026
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Reply from Lugg On-Demand Movers

Hi Cynthia! So glad the vehicle tracking and competitive pricing made your experience with Lugg an easy one. Thanks so much for calling us reliable, and we hope to help you out again in the future.

Rated 5 out of 5 stars

Good communication

Good communication, on time, helpful.

9 June 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Thanks, Scott! We're glad Lugg kept communication clear and that your Lugg movers showed up on time and ready to help. We look forward to helping with your next move!

Rated 5 out of 5 stars

Very good communication and…

Very good communication and notificartion of timing and arrivals

4 June 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Hi Hasan! Keeping you updated on timing and arrivals is exactly what we aim for, so we're happy the communication came through. Thanks for choosing Lugg. We're here anytime you need us!

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