I ordered new lamps after returning 4 of 7 lamps that was broken on arrival. This deliver was not made to my address, I was told the package could be picked up at shop 20 min from my home. But the... See more
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Company details
Written by the company
Luminaire.fr est votre allié digital pour la lumière et l'éclairage. Par des idées d'éclairage ensoleillées, nous rendons vos espaces plus lumineux, mais aussi plus agréables ! Nous offrons une gamme variée de plus de 400 marques - des lampes et luminaires pour tous les goûts, tous les besoins et tous les budgets. Une ambiance lumineuse parfaite en toute occasion pour faire de la lumière une source de bien-être. Chez Luminaire.fr, vous bénéficiez d'un service de conseil et d’avis experts, et en tant que client professionnel vous pouvez choisir en toute flexibilité votre mode de règlement, de la facture au paiement amazon, tout en ayant l’esprit tranquille avec une excellente expérience de livraiso
La garantie remboursement et retours gratuits
50 jours pour changer d’avis et renvoyer la commande sans frais
Bénéficiez d’une grande flexibilité avec Luminaire.fr. En plus du droit de rétractation légal de 14 jours, nous vous offrons une garantie de remboursement pour les 36 jours suivants. Vous pouvez donc nous renvoyer la commande gratuitement dans les 50 jours sans donner de raisons.
Contact info
Rabanusstraße 14-16, 36037, Fulda, Germany
- 09 77 55 39 95
- info@luminaire.fr
- luminaire.fr
4.1
Great
23k reviews
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Tres belles lumières extérieur
Tres belles lumières extérieur, livraison rapide et facile à monter. Très bon choix et rapport qualité prix.
12 December 2025
May use AI-assist with repliesRead more
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Top prices and bottom service
Top prices and bottom service. You made me buy saying 10 BD days delivery and I had to argue with customer service to have at least 1 of the 2 items shipped after 1 month. The other one is still delayed, I requested a refund and still have heard nothing. Will never buy again from this website and will share my experience with family and friends
2 December 2025
Reply from Luminaire.fr
Madame,
Nous vous remercions pour votre évaluation et regrettons sincèrement de ne pas avoir pu respecter le délai de livraison initialement indiqué Nous sommes désolés pour ce désagrément.
Nous vous confirmons avoir bien pris en compte votre demande et nous avons annulé le solde de votre commande. Vous avez reçu une confirmation automatique par e-mail.
Le montant correspondant vous sera re-crédité sur votre carte bancaire dans les jours qui suivent.
Nous vous souhaitons une bonne journée et restons à votre disposition pour toute question complémentaire.
Cordialement,
Votre équipe Luminaire.fr
Excellent .
2 December 2025
Reply from Luminaire.fr
Dear Sir/Madam,
Thank you for your feedback and your active participation in improving our services.
According to the tracking information for your two packages, the first package was delivered on December 8th and you picked up the second from the collection point on December 9th.
If you have not received anything, please contact our customer service department (info@luminaire.fr).
We wish you a pleasant day and remain at your disposal should you have any further questions.
Sincerely,
Your Luminaire.fr Team
Qualité et prix
2 December 2025
Damaged lights, delays to get new ones very lomng
I have ordered 3 lights. One of them was damaged. In order to replace it you first need to send it back, wait 14 days for them to review it and then ship you the new one. i will update my review accordingly after they exchange damaged light.
27 November 2025
Reply from Luminaire.fr
Madam,
Thank you for your feedback. We sincerely regret that you received a damaged item. We apologize for this inconvenience.
The estimated delivery time is 3-6 business days after we have received the returned merchandise.
We have asked our warehouse to further reinforce the packaging of fragile items.
We wish you a pleasant day and remain at your disposal should you have any further questions.
Sincerely,
Your Luminaire.fr Team
Excellent experience
Excellent experience. I contacted the customer service because I wanted the articles as soon as possible but one of the items was not available immediately, so the person separated the articles and sent the lampshades very very quickly. I was very pleased to receive them in time. There is a large choice on the website of very good products at very reasonable prices. I definitely recommend this website.
31 October 2025
Had items in stock
Had items in stock, website works well, delivery was easy. Just didnt' have the longer length tracking I would have chosen and does not cut track to the lengths before sending.
24 November 2025
I found exactly what I was looking for
I found exactly what I was looking for. The pictures of the products were clear and helpful. I was kept up to date with delivery times . The products were packaged very securely. Everything went perfectly. I would recommend using this company.
19 November 2025
My lighting was beautiful and it…
My lighting was beautiful and it arrived on time. Very happy with all my purchases
7 November 2025
Really pleased with my order. A quality item.
The command I received is excellent. Looks exactly like the picture and the quality is superb. I am eagerly awaiting another order.
15 November 2025
Reply from Luminaire.fr
Dear Sir,
Thank you for your feedback. We sincerely regret the delay in shipping your order. We apologize for the inconvenience.
Your second order was shipped on November 21, 2025.
You have been notified by email.
You should receive your order sometime next week.
Have a good day, and please don't hesitate to contact us if you have any further questions.
Sincerely,
Your Luminaire.fr Team
Excellent mais un peu cher.
12 November 2025
Delivery
Because of the size of the order it was divided into 2 parts.
This was not made clear on delivery information and caused a little confusion when the 1st delivery happened . Where was the rest of the order ??
Why was the delivery made on 2 separate days?
3 November 2025
Produit conforme à la description et à…
Produit conforme à la description et à la photo
Explications pour montage un peu succinctes
23 October 2025
je regrette que l'on ne propose pas un…
je regrette que l'on ne propose pas un starter lorsque l'on change un tube néon.
29 October 2025
Light The Way
Many many choices of all types of lamps, selection process is easy, purchasing is easy, communication was first class with information all the way through the picking to the despatch of goods,
Delivery was very quick highly recommended for anyone who is looking for any type of lamp,
Lamp is very good quaity and the dimensions were as listed,
8 October 2025
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