I ordered new lamps after returning 4 of 7 lamps that was broken on arrival. This deliver was not made to my address, I was told the package could be picked up at shop 20 min from my home. But the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is a perfect led ceiling light with minimalistic look. Comes with remote control, has dimming option and change color temperature across grades. Installed it just today, don't know yet how long i... See more
I recently ordered a number of light fixtures for a whole house renovation. We had a bit of a challenge with the first shipment being lost but the second arrived without a hitch. The lighting is perfe... See more
The solaire lamps arrived earlier than expected. They are as advertised… possibly better ( only time will tell in relation to the solar panel /rechargeable battery. For now though, I am ‘wowed’. The o... See more
Company details
Written by the company
Luminaire.fr est votre allié digital pour la lumière et l'éclairage. Par des idées d'éclairage ensoleillées, nous rendons vos espaces plus lumineux, mais aussi plus agréables ! Nous offrons une gamme variée de plus de 400 marques - des lampes et luminaires pour tous les goûts, tous les besoins et tous les budgets. Une ambiance lumineuse parfaite en toute occasion pour faire de la lumière une source de bien-être. Chez Luminaire.fr, vous bénéficiez d'un service de conseil et d’avis experts, et en tant que client professionnel vous pouvez choisir en toute flexibilité votre mode de règlement, de la facture au paiement amazon, tout en ayant l’esprit tranquille avec une excellente expérience de livraiso
La garantie remboursement et retours gratuits
50 jours pour changer d’avis et renvoyer la commande sans frais
Bénéficiez d’une grande flexibilité avec Luminaire.fr. En plus du droit de rétractation légal de 14 jours, nous vous offrons une garantie de remboursement pour les 36 jours suivants. Vous pouvez donc nous renvoyer la commande gratuitement dans les 50 jours sans donner de raisons.
Contact info
Rabanusstraße 14-16, 36037, Fulda, Germany
- 09 77 55 39 95
- info@luminaire.fr
- luminaire.fr
4.1
Great
23k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Smooth service
Smooth service, product well packed to avoid damage in transit. Product in shape, size and quality as stipulated.
25 September 2023
Very good serve and products
19 September 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Deliver ok but quality basic
10 September 2023
Reply from Luminaire.fr
Monsieur,
Nous vous remercions pour votre évaluation et regrettons sincèrement que l’article reçu ne vous donne pas entière satisfaction.
Votre remarque concernant la qualité des matériaux a été transmise à notre fournisseur afin que celui-ci puisse améliorer ce point-là.
Nous vous invitons à vous rendre sur notre portail de retour https://sav.luminaire.fr/fr/ si vous souhaitez retourner le luminaire.
Nous vous souhaitons une bonne journée et restons à votre disposition pour toute question complémentaire.
Votre équipe Luminaire.fr
Simple et rapide
4 September 2023
I never received my order
I never received my order. It's been a few weeks. Zumfall delivery folks keep calling the phone I lost in a car accident. I tried to tell them that they could call my US phone number (323 829 8444) or use it to reach me via WhatsApp. Or they could email me, but they don't. I guess I paid for 2 lamps that I'll never receive.
28 August 2023
Reply from Luminaire.fr
Monsieur,
Nous vous remercions pour votre évaluation et votre participation active à l’amélioration de nos services.
Nous avons bien reçu votre message du vendredi 08.09.
Notre service client vient d'envoyer toutes les informations au transporteur.
Si ce dernier ne parvient pas à vous joindre, il nous retournera le colis et nous vous rembourserons.
Nous vous souhaitons une bonne journée et restons à votre disposition pour toute question complémentaire.
Votre équipe Luminaire.fr
excellent service!
30 August 2023
A light was faulty but still under…
A light was faulty but still under warranty. Remplacement was sent straight away without any pbs. Highly recommended
29 August 2023
Applique murale
Jolie applique murale, conforme à la description, emballage et reception impeccable
4 August 2023
Livraison/Delivery
Too late with deliveries. We were promised 27 julliet ,but nothing happened
23 July 2023
Reply from Luminaire.fr
Dear Customer,
I want to sincerely apologize for the delay in delivering your order. We understand the frustration and disappointment that comes with a missed delivery promise, and I am sorry that we did not meet your expectations in this regard.
Your feedback is important to us, and we take it seriously. I apologize for any inconvenience caused by the late delivery. Our aim is to provide accurate delivery estimates and to ensure that our customers receive their orders on time.
I understand the importance of timely deliveries, and I want to assure you that we are taking measures to improve our delivery processes to prevent similar delays in the future.
If there is anything else we can do to assist you or if you have any further questions or concerns, please do not hesitate to contact our customer support team. We value your business and want to ensure your satisfaction.
Once again, I apologize for any inconvenience caused and appreciate your feedback. Thank you for bringing this matter to our attention, and we appreciate your patience as we work to address your concerns.
Best regards,
Your Lights Team
late delivery, lights not matching
Delivery said 4-6 days which is why I ordered from Luminaire.fr but actually took over 2 weeks, I had to keep cancelling our electrician. I ordered 5 matching wall lights but I got 4 of the same and one slightly different, not satisfied as I wanted all the lights to be the same in the one room! All the lights in the box were open and the contents had spilled out. Hopefully the lights are good quality after all that.
26 July 2023
Unprompted review
Reply from Luminaire.fr
Dear Customer,
I want to begin by offering my sincerest apologies for the inconvenience and frustration you experienced with the delivery of your order. We understand the importance of timely deliveries and the impact it can have on your plans, especially when coordinating with an electrician.
I apologize for the delay in delivering your order, as we aim to provide accurate delivery estimates, and we regret that we did not meet the expected timeframe. Your feedback is essential to us, and we will use it to improve our delivery processes and ensure better communication with our customers.
Regarding the mismatched wall lights, I apologize for the oversight in our fulfillment process. It is important to us that all your lights match as expected.
I am deeply sorry to hear that the lights in the box were open and the contents had spilled out. We take the quality and condition of our products seriously, and this incident does not meet our standards. I will personally investigate the cause of this and ensure that additional measures are put in place to prevent such occurrences in the future.
We want to ensure that you receive the highest quality lights and have a positive experience with us. While we do our best to provide the best products and service, I want to emphasize that we do not advise booking an electrician until you have received and checked the goods to avoid any potential delays or inconveniences.
Once again, I apologize for any inconvenience caused and appreciate your feedback. Thank you for bringing these matters to our attention.
Best regards,
Your Lights Team
super service !!
19 July 2023
Always reliable and with a fast service
2 July 2023
A pleasant experience overall
A pleasant experience overall. The light fitting looks good but I have yet to install.
20 June 2023
Everything was as expected
13 June 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.