Lumineorganics Reviews 

1,769
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 1,760 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the team's helpfulness, friendliness, and efficiency in resolving issues promptly. Many people appreciate the quick response times and immediate assistance provided. Reviewers also frequently find the products effective, noting positive results from their use. However, some customers also noted issues with unexpected subscriptions, often finding they were enrolled in a way that was not clearly understood. A few other people also felt that there were problems with order delivery, experiencing delays, missing items, or a lack of tracking, and sometimes difficulty getting updates.

What people talk about most

Product

Clients share ambiguous opinions on product effectiveness, with some reviewers finding products like the oil... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the quick, efficient, and... See more

Order

Customers had ambiguous experiences with order, with many reporting issues related to unexpected... See more

Response time

People report positive experiences with response times, with many reviewers highlighting quick and immediate... See more

Subscription

Customers consistently note ambiguous experiences with subscription, with many reviewers reporting that they... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Customer service first class could not be more helpful, just started using the product early signs are positive. The cost is a little more than I would usually spend, however if the signs keep moving... See more

Rated 4 out of 5 stars

Great experience. Got in a muddle with order and ended up with double order every month. Admin staff were quick and easy to deal with and sorted out the problem immediately. Great product too.

Rated 4 out of 5 stars

Very happy with the product - NAD Advanced. Goes down well with no nasty experiences....which has made me interested to try some of the other products they offer. Customer Service friendly and not... See more

Rated 4 out of 5 stars

The product did take 2 and a half weeks to arrive to me in the UK but all was good once it came. I did contact customer service and they were very helpful. I'm not sure if I am going to continue the s... See more



Contact info

3.8

Great

TrustScore 4 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.8

All reviews

(1,769)

1,769 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

When I ordered from Lumine I didn’t…

When I ordered from Lumine I didn’t realise I was signing up to a repeat subscription, however on emailing their customer service they immediately cancelled the subscription, and were very helpful. I would have given 5 stars the only reason I haven’t is that it took a couple of weeks for the order to arrive.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

I subscribed without doing my homework…

I subscribed without doing my homework & then found out I couldn’t take them as I was on certain blood pressure medication, within 20 minutes of contacting their customer service department I got a message saying that’s not a problem and that I will be reimbursed, great customer service.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service …

I have just ordered the Colligan with peptides because I am struggling with hair loss. When I put the order in I made a mistake and the subscription was clicked. When I realised that I emailed customer service right away. I am very happy with how quickly they responded and sorted out my concerns. Thank you.

19 July 2026
Unprompted review
Rated 5 out of 5 stars

I never received my product

I never received my product, I sent a email and received an immediate reply! I was shocked. My issue was escalated and once again an immediate response! Superior customer service at this company! Very impressed.

17 July 2026
Unprompted review
Rated 3 out of 5 stars

Your customer service is excellent

Your customer service is excellent. My request to cancel my subscription was acted on quickly and efficiently, giving me clear information. Unfortunately I haven't experienced any benefit from taking these pills.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Good Company

Genuine products, prompt delivery and very fast and helpful customer service. I would recommend this company and I will be ordering from them again

18 July 2026
Unprompted review
Rated 5 out of 5 stars

This was the best and most efficient…

This was the best and most efficient customer service I’ve received. I made an order while browsing that I didn’t mean to complete, I just wanted to look through shipping policy etc., and when I saw an order go through I immediately emailed and used the ‘contact us form’ to cancel my order for a refund. They replied within an hour or so and by the next day my order was cancelled and a refund will be issued in 5-7 days. If the refund comes through this was a 5/5 experience.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

I accidentally subscribed and Gwen was…

I accidentally subscribed and Gwen was very helpful canceled for me and I. did order again. I’m hoping it lowers my cholesterol and if it does I’ll be a customer for life! Don’t hesitate to try the product because the customer service is excellent .

16 July 2026
Unprompted review

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