Luminescenceofficial 

Worst Company Ever!

I placed an order in May and as of now nothing.

Though their site claims they would resend a mask to cover my order from May.

Here we are in October and nothing. I have emailed them repeatedly and my last few emails I have not received a response.

I filed a complaint with the BBB in hopes of getting my money back.

I ordered a LED face mask and have been using it for two weeks and my skin looks fantastic! I ordered it during COVID so it took a little longer than usual to ship. I contacted the owner to ask about the status and they were very responsive.I am very happy with this purchase!

I would give this company minus 10 if I could. Buyer beware. Luminescence is at best fraudulent and at worst a scam. They said shipping would take 10-14 days for US delivery and that the item would come from their US warehouse. It took 28 days and came from China (I have the tracking # and info to back that). When I wrote after 22 days to say I no longer wanted the mask because it was well beyond the date it was slated to arrive and that I didn’t need it anymore, AND could see from the tracking # it was still sitting in their purported US ‘headquarters’ after arriving from China, they told me they they couldn’t do anything because it was ‘in transit’ despite the fact the they could have at that point canceled the order and kept the item since it hadn’t left the CA warehouse. And they made no effort to be even remotely apologetic about it. Also, to be clear, this is NOT a US company as they fraudulently represent. And the item, when it finally did show up, came wrapped in dubious unmarked plastic, taped up like a fourth grader wrapped it - entirely not what you’d expect from a legit business. When I finally received the package, I also immediately wrote as per the return policy to say that both the shipping box and the box with the item inside were unopened, and that I’d like to return it because by the time I finally received it a month later, I no longer needed it. Customer service said I would need to take a video of the item and load the video onto a special platform, then email them, and then they’d consider what to do, which is ridiculous. I also noted that you have to ship it back (and pay for that shipping) before they will decide whether or not to issue a refund, which is not just unethical but also the worst of the worst re: customer service. In other words, ship the brand new item back unopened and then what, pay for it anyway because they arbitrarily decided they don’t want to issue a refund? At any rate, I wrote back to say I would not take a video and upload it to a special platform, but that I would email them a picture of the box showing the shipping info. And that I’m not going to open it and take the product out when I don’t want it and don’t intend to use it, and am attempting in good faith to return it brand new. As you might expect, I never heard back. From top to bottom I was extremely misled by this company and will be filing a grievance with both PayPal and my bank (and the BBB). I also don’t believe, given this experience, that any of the reviews on the site are true or that they post the negative ones that come in. They are all 4 and 5 star reviews and I tried numerous times to post his one to no avail, as I’m sure every other reviewer here has too. In fact after looking the site over closely, I noticed numerous lies, misleading statements and discrepancies. Including the ‘sale is about to end in 5 hours’ clock, which has literally been saying that for a month now. I also went back and read their ‘user terms’ which reads like a terribly drawn up fraudulent company contract (I’m an attorney) and basically attempts to literally indemnify the company from any and every action they take, including knowing fraud. In other words, as you pick through their overly long, ridiculous ‘terms,’ you’ll find that according to luminescence, the company is not accountable for any false advertising, lies, defective or dangerous products, or intentional misrepresentation, etc. and that just by buying from them, you are accepting those terms and waiving your right to any recourse (which is illegal). Furthermore, sites like PayPal should be ashamed of themselves for working with huckster businesses like Luminescence and allowing their customers to be scammed. I had assumed PayPal vetted the businesses they work with but they obviously don’t. I’ll be writing them as well, and following up with the Federal Trade Commission, and the State Attorney General here in NM. 100% horrible all around.

DO NOT ORDER from this company. I ordered this on June 2020 and as of now, no order arrived. Email back and forth with the company goes unresolved. No replacement or refund received.

Terrible company- FRAUD!!! I ordered a product on May 24th, they sent a fake tracking number on June 8th and yet I never received a product (it is now mid-September). I have reached out to “customer support” many times, but they keep making up excuses about being back ordered because of COVID, overseas shipping issues, etc. Finally I heard a manager would reach out to me... BS! I just filed a claim on the Federal Trade Commission’s website because this company is a joke.

Scams
I placed a order on June 6th and never received a product. I sent them email many times and all the time they said to me “check tracking number “ but I cant check tracking number because tracking number expired. Zi make a claim.

SCAM. It’s been 5 months and they refuse to give any real answer. Call your credit card company immediately if you already bought one and report fraud and get your money back.

Just like everyone else posting on here, this company is anything but reliable. I placed my order mid-April and received a confirmation email. The website says shipment is within 7-15 days in the US so after roughly a month, I contacted the company to get an update. I think I did receive one response from an actual person however after that, all responses were automated with some bogus tracking number. I disputed the charge through my credit card company so fortunately my money was refunded. From this point forward, I confirm what I'm ordering is NOT coming from China.

SCAM! it's been 3 months and no mask. their "customer service" people are sketchy. the company is sketchy. please don't waste your money.

I gave it a one star bc there's no zero. This company is absolutely awful I placed my order 3 months ago and still have not recieved my product. I sent numerous of emails all they email back is a tracking number but then when I look it up it says the tracking number doesn't exsist. This ppl are scamers that took my money I was so excited for this product I wish I would have read the reviews befode buying. I hate this company DO NOT BUY FROM THEM.

DO NOT BUY FROM THIS COMPANY!
this company have been nothing but awful, I had 1 conformation email when I bought the product then nothing for 6weeks before I emailed them. You get a very automated response, I’m pretty confident a real person has not read my messages all you get as a response is your tracking number( which is absolutely useless and provides no update and it all in Chinese) I’ve been told it’s left China and will be in my country and delivered within 15 days, when it didn’t arrive I contact again for them to say it’s not been shipped to your country this will arrive to you in 5 days.. it didn’t arrive. I emailed and got told it just been sent to my country please wait 8-10 days for this to be delivered! They make it up as they go along! I’ve now asked for a refund as I know it won’t turn up in 15days so I’ve now emailed asking for a refund, no doubt this won’t happen and I will have to go through my bank to get this money back. Absolute SCAM of a company. Avoid at all cost!

UPDATE 15.4.21- to this day this company has never replied to my refund email. I ended up contacting my bank and claiming my Money back this way, they refunded me straight away thank god. Save your money and don’t buy from this company

They never shipped the product. The email responses received really appeared automated. The tracking numbers were never valid with the shipping company. Save the hassle of a credit card dispute.

This account took my money, the auntomated email keeps saying it’s in transit. I keep emailing them for a refund but no response. Is there any way to get a refund from them. It’s a fake company

I ordered from this company and then when I go to see my order online is shut down? I wish I saw these reviews before I wasted 90$

I ordered one product was charged $90 and have not received my package yet after a month. Every time I emailed asking them for my money to be refunded all I get is, your order is in transit and the tracking number is invalid. This website should be taken off the internet and the people be put in jail for stealing.

SCAM! I ordered three was charged $168 and received one. I have emailed over 20 times requesting a refund for the items that were not fulfilled.
I’m continually getting replies that say, “we are sorting this out be patient with us”, “we have forwarded this to the manager”. It has been three months and they have not resolved the issue.

These people are a bunch of scammers. I ordered a product from them 33 days ago and all their bots can email me back is that my order is in transit. In transit where? No one knows. This is crazy. And then I go and read the reviews only to realize, every other review is exactly the same, verbatim, except the names are different variations of the same name. What a bunch of con artists. They need to be shut down immediately.

Company is a scam. Ordered almost 2 weeks ago, and they still haven't shipped my order. They state that they had a problem with shipping department and then no response from there. No way at all to reach anyone at this company. I am so disappointed.

As has been mentioned there is no way of making contact. No phone number or address. Just an email address they don't have to reply to if they don't feel like.it. Their advertising is false. Avoid ar all costs

Ordered on February 3rd and still have not received my order. Getting nowhere when I enquire and whilst they provide a tracking number the order can't be be tracked.