I ordered the same product twice from Lumories, and both times it arrived defective. I’ve wasted time waiting for an item I really needed, and I’ve also had to make extra trips to return it. The whole... See more
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See what reviewers are saying
At first, after placing the order, I found some bad reviews in Czech Republic where I'm from, but actually everything went really smooth and well. Plenty of information e-mails, faster delivery than t... See more
I must say after a while I am amazed, very decent eshop with high standards, they reply quick for any questions, actually read them too! Which is definitely not standard on the market, support staff i... See more
After I read some reviews, I was little worried. However, my order was proceed fast, without any problem. The email communication informing about the status of the order was extraordinary. Delivery wa... See more
Company details
Contact info
Rabanusstraße 14-16, 36037, Fulda , Germany
- 228 888 280
- info@lumories.cz
- lumories.cz
3.6
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
The lamp arrived in a perfect…
The lamp arrived in a perfect condition. However, I would like to draw your attention to one fact for the sake of future customers - please, always make sure that German seller forwards customer's phone number to the courier in Czech Republic. It is a common practice in Germany that deliveries are misplaced, lost or delayed due to the fact that they do not maintain phone numbers at all and recipients are not informed if there is any doubt about the address, etc. In my case, even though the address was correct, this situation occurred and the delivery person did not contact me but simply returned the package to the depo station, even though I was waiting for this at home for the whole day. Then, I had to go to the delivery center outside of Prague on the last moment in order to get the present for Xmas in time. Please, just coordinate the handover of phone numbers so that all this trouble is avoided. Thanks and Happy New Year!
19 December 2023
Reasonably prices quality products
Delivery came in time, quality of the product was high above expectations. I am verry happy of the purchase.
11 December 2023
No phone number,no email adres on a…
No phone number,no email adres on a package. Dificult to delivery without it.
11 December 2023
Reply from Lumories.cz
Dear customer,
Thank you for your feedback.
We could see that you already had contact with our customer service and in the meantime was your order delivered, according to our data.
If you have any further questions, please do not hesitate to contact our customer service again. We apologise for any inconvenience.
With kind regards,
Your Svetla24.cz team
So far we have only recieved halve of…
So far we have only recieved halve of the order. We will give 5 stars when the rest arrives.
14 December 2023
The light was broken
The light was broken, system for making the label didn´t work. Finally got the label by mail and I am waiting for processing the claim for refund.
8 December 2023
Reply from Lumories.cz
Dear custumer,
thank you for your feedback.
We apologize for this complication.
We will send a confirmation and issue a credit note as soon as the goods are returned to us.
Kind regards,
Your team from Světla24.cz
I did not receive the package 📦 company…
I did not receive the package 📦 company requested return of the package.
7 December 2023
Reply from Lumories.cz
Dear custumer,
thank you for your feedback.
We are very sorry for the complications that have arisen.
Unfortunately, the shipment has been returned to our warehouse. The carrier was unable to deliver the goods.
Of course you will be refunded in this case.
Kind regards,
Your team from Světla24.cz
everything all right
6 December 2023
I can not evaluate the product at all
I can not evaluate the product at all, because it is still somewhere in GLS centre.. The transport by GLS is even more desperate than Czech post is. Counting it is christmas time. That means I am afraid of the condition of the product after one month in GLS’s power.
5 December 2023
Reply from Lumories.cz
Dear Kristyna,
thank you for your feedback. We are sorry for the complications. Our customer care representatives are already in contact with you and the package was delivered according to the tracking of GLS.
Please do not hesitate to contact the colleagues from customer care regarding any further questions or clarifications.
Kind regards,
Your team from Světla24.cz
payment will be deducted when goods arrive at Svetla.cz warehouse. This might take a couple of days. Not all items are ready to dispatch.
Reasonable. However I had to call the customer service to find out if my order was received and processed. There was no feedback from the Svetla.cz that the order items were not at stock.
5 December 2023
Beautiful lights
I love my new lights for bedroom very much. Next time i prefer to choose company for transport in advance. But i am satisfied.
5 December 2023
Nice lamp
Nice lamp, it was necessary to add a power cord.
thread of the screw in the terminal block torn off, replacement part in the terminal block (PE wire).
No problems now.
4 December 2023
They returned my money back
They didn’t deliver ordered lamp, but after some discussion they returned my money back .
6 December 2023
Reply from Lumories.cz
Dear custumer,
thank you for your feedback.
We are sorry for the complications.
Our customer care colleagues have already sent you a refund confirmation.
Please do not hesitate to contact our colleagues again if you have any further questions.
Kind regards,
Your team from Světla24.cz
My item stuck in DPD WHs
My item stuck in DPD expedition warehouse due to not properly filler address from eshop. Nobody cares and cooperate with DPD to solve this issue. After one week I had to solve it myself.
Not satisfied with behavior of eshop.
4 December 2023
Reply from Lumories.cz
Vážený zákazníku,
děkujeme, že jste nám věnoval čas a zanechal nám recenzi. Velmi nás mrzí, že jste neměli s nákupem pozitivní zkušenost.
Právě jsme Vám zaslali zprávu, abychom si mohli společně vyjasnit Vaše obavy.
S pozdravem,
Váš tým Svetla24.cz
overall satisfaction
30 November 2023
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