Very helpful contact for the setup and was a quick and process. Your employee Eric who was working my setup was excellent to deal with. I also recommend your bank to my colleague who had init... See more
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Great overall. Nordea, Swedbank etc should be ashamed to charge so many fees when lunar is superior and faster in every single way WHILE being super fair with basically zero fees or significant upchar... See more
Company replied
I’ve had a very smooth experience with Lunar. The app is simple to use, fast, and well designed. Everything from daily banking to card management works exactly as expected. I especially like the trans... See more
Company replied
fast and sweet customer service. well-functioning and user-friendly menus, also good app. My only problem was that you can't create accounts with different currencies. But it's okay.
Company replied
Company details
Written by the company
Lunar’s banking app makes managing your spending, budget and savings easy with its sublime user experience for both personal and business finance.
Contact info
Stockholm, Sweden
- +4610 555 85 05
- support@lunar.app
- lunar.app/se/privat
4.6
Excellent
9k reviews
Asks customers to review
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Excellent service and fantastic bank…
Excellent service and fantastic bank mostly my friends cliant they happy with lunar.
25 February 2026
Unprompted review
Reply from Lunar Sweden
Hi,
Thank you so much for your kind review.
We are delighted that you are satisfied with our services. We look forward to having you with us on our journey!
All the best,
Claudia
Lunar Bank dålig upplevelse
Hello Lunar Team,
I am extremely disappointed with Lunar and the way they handle their customers’ money and support cases. I have more than 100,000 SEK in my account, and without any clear explanation my account has been frozen since January. It has now been over a month, and I am still locked out of my own funds.
This situation is completely unacceptable. I have received no meaningful updates, no proper timeline, and no real help from customer support—only generic responses and long waiting times. For a bank that promotes itself as modern and customer-friendly, this level of service is shocking. Freezing a customer’s account for this long without resolving the case or providing a clear reason creates stress, financial inconvenience, and a total loss of trust.
Access to your own money is a basic expectation, not a privilege. Keeping such a large amount blocked for weeks with no resolution shows a serious lack of professionalism and care for customers.
I strongly urge you to review my case immediately, provide a clear explanation for what has happened, and reopen my account as soon as possible. This matter has already taken far too long, and it needs to be treated with the urgency it deserves.
At this point, I cannot recommend this bank to anyone unless this issue is resolved quickly and the level of customer support improves drastically.
Kind Regards,
Helen Ganheden
24 February 2026
Unprompted review
Reply from Lunar Sweden
Hi Helen,
Thank you for taking the time to share your experience with us.
We’re truly sorry to hear about your experience. I can assure you that this is not the experience we want to convey.
As a bank, we have an obligation to understand how our accounts and products are intended to be used. This is due to our regulatory requirements, including obligations under credit regulations, general terms, and anti-money laundering laws that mandate a high level of customer knowledge.
We aim for all our customers to feel satisfied and experience smooth processes, that of course include our customer knowledge routines. So, I sincerely apologize to hear about your experience.
We want to ensure that you receive the service you deserve and that we get a better understanding of the situation, and have therefore reached out to you. You’re more than welcome to contact us at 010 555 85 05 or via the chat in the Lunar-app and ask for me.
We look forward to hearing back from you.
Best regards,
Alva
Reply from Lunar Sweden
Hi Slyvanus,
We truly appreciate that you took the time to share your experience – it means a lot to us!
We are so glad to hear that you have had a good experience with Lunar.
Wishing you a wonderful day!
Best regards,
Alva
Lunar is a Masterclass in Operational Friction
If you are a founder who values your time at more than zero SEK per hour, stay away from Lunar Business.
As a business I bet your primary objective is to eliminate administrative friction. Lunar is the embodiment of administrative friction. Their promise of a "modern, digital-first" experience is a thin veneer over a buggy infrastructure and a support team that treats your business urgency with condescending indifference.
The Reality of the "User Experience": It took me one full week after opening my account just to successfully order a physical business card. This wasn't a "user error" - this was a systemic failure. To solve a simple ordering bug, I had to:
Reinstall the app three times (The classic "have you tried turning it off and on again" approach to professional banking).
Call customer service four times.
Send over ten in-app messages.
Support & Escalation: The support staff is the definition of "slow and condescending." When you finally get through, you are met with scripted responses rather than solutions. The most infuriating part? It is virtually impossible to escalate a case to anyone with actual decision-making authority. You are trapped in a loop of low-level support agents who lack the tools or the agency to fix their own broken software.
My business (like yours) requires precision and speed. Lunar provides neither. If you need a bank that understands the pace of a growing company, look elsewhere. Not recommended.
14 February 2026
Reply from Lunar Sweden
Hi Adam,
Thank you for sharing your experience. We truly appreciate your feedback and we continuously work to improve the banking experience.
We’re sorry to hear that the process of ordering your business card took longer than expected. When a technical issue occurs within the app that can’t be resolved immediately by our support agents, we must escalate the case to our developers for a technical investigation, and we apologize if this process causes administrative friction.
I would like to help you further and hear more about your experience in detail. You always welcome to contact us at 010 555 85 05 or via the chat in the Lunar app and ask for me, and I’ll take your feedback personally.
Best regards,
Alva
Positive first impression
Had a little issue applying promo code while opening a business account using Android app. Thanks to Lina and team for their prompt support and quick resolution.
14 February 2026
Unprompted review
Reply from Lunar Sweden
Hi Prashanth,
Thank you for your nice review!
We're delighted to hear about your experience with our support and Lina. We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great for the support team to see that it's appreciated.
I've forwarded your kind words to Lina!
All the best,
Alva
I had a good experience with Alva’s…
I had a good experience with Alva’s customer support. At first, I thought it would be difficult to get assistance with my dispute because it seemed like only a machine was responding to my query. However, I was impressed when, after I gave a low rating, they called me the next working day.
This made me feel that the company truly values its customers, which gives me peace of mind since I am entrusting my hard-earned money to the bank. I would like to give a shout-out to Alva for supporting my issue, and I hope that in cases involving unauthorized transactions, I can speak directly with a human representative.
16 January 2026
Unprompted review
Reply from Lunar Sweden
Hi Carmelito,
Wow, what a fantastic review!
We truly appreciate that you took the time to share your experience – it means a lot to us! We are so glad to hear that you have had a good experience with Alva, and I've forwarded your kind words to her.
Wishing you a wonderful day!
Best regards,
Claudia
very quick response for registering…
very quick response for registering company
13 February 2026
Unprompted review
Reply from Lunar Sweden
Hi Adeel, & welcome to Lunar Business!
We're so happy to hear that you appreciate the service from our case handlers. Your feedback means a lot to us, and we look forward having you with us on our journey!
Best regards,
Alva
Reply from Lunar Sweden
Hi Erina,
Thank you for your kind review.
We are so glad to hear that you have had a good experience with Lunar – it means a lot to us!
Wishing you a wonderful day!
Best regards,
Claudia
Judith has been amazing in all the…
Judith has been amazing in all the support
11 February 2026
Unprompted review
Reply from Lunar Sweden
Hi Filip,
Thank you for your review!
We're so happy to hear that you appreciate the service from our case handlers. Your feedback means a lot to us. I have passed your kind message on to Judith.
Best regards,
Alva
Fantastic
Fantastic, helpful, and easy to communicate with. Her acknowledgement and understanding made my job very easy. Moving my Bankgiro and upgrading my account were completed in just a few seconds. Thank you so much for your time — I truly appreciate it.
9 February 2026
Unprompted review
Reply from Lunar Sweden
Hi Gazment,
Wow, what a fantastic review!
We're delighted to hear that you found our support team fantastic, helpful, and easy to communicate with. That's exactly the banking experience we're working for!
Thank you so much for your nice review and your five shining stars.
All the best,
Claudia
*Fast and Insightful Business Onboarding*
*Fast and Insightful Business Onboarding*
I recently opened an account and was impressed by the quick response time. The process was direct and efficient, without any time-wasting or unnecessary questions. A special thanks to Oliver, who was kind, patient, and truly understood the bigger picture of my company.
29 January 2026
Unprompted review
Reply from Lunar Sweden
Hi,
A warm welcome to Lunar Business!
We are thrilled to hear that you found our onboarding process fast and efficient. I've made sure to share your kind words with Oliver.
We look forward to having you and your company join us on our journey!
All the best,
Claudia
My Experience with Lunar Bank
I’ve had a great experience using Lunar Bank so far. The app interface is very user-friendly and intuitive, making it easy to manage my finances on the go. Their customer support team is responsive and helpful whenever I’ve had questions or needed assistance. I also appreciate the transparency in fees and the innovative features Lunar offers, such as real-time spending notifications and budgeting tools. Overall, Lunar has made banking simpler and more convenient for me, and I’d definitely recommend it to anyone looking for a modern digital banking experience.
28 January 2026
Reply from Lunar Sweden
Hi,
Thank you for your nice review!
We are thrilled to hear that you are enjoying our interface and that our budgeting tools and real-time notifications are helping you manage your finances. We always strive to make banking as simple and transparent as possible, so it is great to see that reflected in your experience.
We look forward to having you with us on our journey!
Best regards,
Alva
I’ve had a very smooth experience with…
I’ve had a very smooth experience with Lunar. The app is simple to use, fast, and well designed. Everything from daily banking to card management works exactly as expected. I especially like the transparency and how easy it is to keep track of spending. Customer support has also been responsive and helpful when needed. Overall, it feels modern, reliable, and stress free to use.
4 February 2026
Unprompted review
Reply from Lunar Sweden
Hi Nahid,
Thank you so much for your review!
It is great to hear that you find the app fast and well-designed – that's the experience we're working for! We appreciate you taking the time to share your experience with us.
Best regards,
Alva
Reply from Lunar Sweden
Hi Abdul,
Thank you for your kind words about Nora, I’ve forwarded your kind words to her!
All the best,
Claudia
Receiving help after issues
When I registered my business bank account with Lunar, I ran into some administrative issues regarding the card, receiving and sending payments. Alva called me to get more detail about the issues. Some issues haven’t been solved yet, but Alva is a great help. She is communicative and kind. I hope everyone will get this support when running into issues.
3 February 2026
Unprompted review
Reply from Lunar Sweden
Hi Kim-Lan,
Thank you for your review and for sharing your experience.
We're very happy to hear that you have appreciated our communication so far. I have passed on your kind words to Alva, and we look forward to continuing our journey together!
Best regards,
Claudia
Very satisfied
I'm very happy with all the help I've got with my business bank account application process. Very kind and helpful customer service. Access to help even on the weekends.
2 February 2026
Unprompted review
Reply from Lunar Sweden
Hi Kay,
Thank you so much for your nice review!
We're delighted to hear that you are happy with the help you received during your business application process. We're looking forward to having you and your business with us on our journey!
All the best,
Claudia
Loyality and professional behavior ends…
Loyality and professional behavior ends here.
5 stars for quick service
28 January 2026
Unprompted review
Reply from Lunar Sweden
Hi Imran,
Thank for for taking the time to leave a review. We look forward having you on our journey!
Best regards,
Alva
Reply from Lunar Sweden
Hi Zahid,
Thank you for your review!
We are very happy to hear that you are satisfied with our service and that you are recommending us. We look forward to having you with us on our journey.
Best regards,
Alva
Mads Nr 1 Superstar
Starting a company has never been easier with the help of M to the ads, Mads. Superstar.
26 January 2026
Unprompted review
Reply from Lunar Sweden
Hi Kevin,
Thank you so much for your review. It is great to hear that starting your company has been such a smooth experience with us!
I have passed on your shout-out to Mads, and we look forward to having you with us on your journey!
Best regards,
Alva
Vera good but took little long time…
Vera good but took little long time before starter up.
22 January 2026
Unprompted review
Reply from Lunar Sweden
Hi Paul,
Thank you for sharing your experience.
We are happy to hear that you find our service good, but we understand that the initial setup took a little longer than expected. We've had many applications these last couple of weeks, which lead to longer handling time unfortunately. We are always working on making our processes as smooth as possible for our new users.
We look forward to having you with us on our journey!
Best regards,
Alva
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