Very helpful contact for the setup and was a quick and process. Your employee Eric who was working my setup was excellent to deal with. I also recommend your bank to my colleague who had init... See more
Company replied
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See what reviewers are saying
Great overall. Nordea, Swedbank etc should be ashamed to charge so many fees when lunar is superior and faster in every single way WHILE being super fair with basically zero fees or significant upchar... See more
Company replied
I’ve had a very smooth experience with Lunar. The app is simple to use, fast, and well designed. Everything from daily banking to card management works exactly as expected. I especially like the trans... See more
Company replied
fast and sweet customer service. well-functioning and user-friendly menus, also good app. My only problem was that you can't create accounts with different currencies. But it's okay.
Company replied
Company details
Written by the company
Lunar’s banking app makes managing your spending, budget and savings easy with its sublime user experience for both personal and business finance.
Contact info
Stockholm, Sweden
- +4610 555 85 05
- support@lunar.app
- lunar.app/se/privat
4.6
Excellent
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Lunar Sweden
Hi Steluta,
Thank you for sharing your experience with us. We are thrilled to see that you appreciate our customer service. We look forward to having you with us on our journey!
Best regards,
Alva
Zero support assistance and the worst…
Zero support assistance and the worst bank I have ever used
1 April 2026
Reply from Lunar Sweden
Hi Momina,
Thank you for taking the time to share your feedback with us.
First and foremost, we’re truly sorry to hear about your experience. I can assure you that this is not the experience we want to convey. We aim for all our customers to feel satisfied after being in contact with us.
Could you please provide more detailed feedback about your experience with us? This would give me a better understanding of what happened and allow me to assist you more effectively.
You’re more than welcome to contact us at 010 555 85 05 or via the chat in the Lunar-app and ask for me, Alva, and I'll help you further personally.
We look forward to hearing from you.
All the best,
Alva
Reply from Lunar Sweden
Hi André,
Thank you for your kind words – we're happy to hear you've had a great experience with us!
We look forward to having you with us on our journey!
Best regards,
Alva
Great service and the process very…
Great service and the process very straightforward, thanks allot
31 March 2026
Unprompted review
Reply from Lunar Sweden
Hi Dorald,
Thank you for your kind review! We're glad to hear you found the process straightforward and the service great – that's exactly what we strive for.
We look forward to having you with us on our journey!
Best regards,
Alva
Very helpful customer
Very helpful customer! I got all the answer i need! Thank u Frans!!
27 March 2026
Unprompted review
Reply from Lunar Sweden
Hi Racquel,
Thank you for your nice review!
We're delighted to hear about your experience with our support. I've passed your kind message along to Frans.
All the best,
Claudia
Good bank
It's good bank and fast customer service, better than many banks I've already tried it.
18 March 2026
Reply from Lunar Sweden
Hi Ghiath,
Thank you for your nice review!
We're delighted to hear about your experience with our support. We're very proud of our support, who always put the customer first and always work to make the customer experience a little better.
We look forward to having you with us on our journey!
All the best,
Alva
Great overall
Great overall. Nordea, Swedbank etc should be ashamed to charge so many fees when lunar is superior and faster in every single way WHILE being super fair with basically zero fees or significant upcharges. Its just better.
25 March 2026
Unprompted review
Reply from Lunar Sweden
Hi Jacob,
Thank you for your review!
We truly appreciate that you took the time to share your experience – it means a lot to us. We are so glad to hear that you have had a good experience with Lunar!
Best regards,
Alva
great best cooperation
25 March 2026
Reply from Lunar Sweden
Hi,
Thank you for your nice review!
We're so happy to see that you've had a good experience with us – that's exactly what we're working for. We look forward having you with us on our journey!
All the best,
Alva
Hi I had a problem With a payment gone…
Hi I had a problem With a payment gone to wrong bankgiro and Lina was so kind. I’m yet waiting for the mail to be able to clear everything up but I’m certain that she will help me.
25 March 2026
Unprompted review
Reply from Lunar Sweden
Hi Mohannad,
Thank you for your review!
We’re happy to hear that Lina is taking good care of you. We understand that payment issues can be stressful, but we assure you that we'll do our best to assist you.
All the best,
Alva
Reply from Lunar Sweden
Hi Christian,
We're delighted to hear about your experience with our case handlers. We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great for the team to see that it's appreciated.
I've forwarded your kind words to Mads!
All the best,
Alva
I can say is Lunar is the best one for…the client like me
I can say is Lunar is the best one for communication ,understandable explanation and unique.i have a better experience here and thanks for welcoming me to Lunar Bank.i have a great choice..
20 March 2026
Unprompted review
Reply from Lunar Sweden
Hi Cecilia,
Thank you so much for your kind review.
We truly appreciate that you took the time to share your experience – it means a lot to us! We are so glad to hear that you have had a good experience with Lunar.
Best regards,
Alva
Excellent service and a fantastic bank
Excellent service and a fantastic bank. Most of my friends are clients, and they’re very happy with Lunar.
9 February 2026
Unprompted review
Reply from Lunar Sweden
Hi Melvin,
Thank you for your review!
We're so happy to hear about your experience with us, and that most of your friends also have an account with us – it means a lot to us!
Wishing you a wonderful day!
Best regards,
Alva
They respond very quickly and very…
They respond very quickly and very professionally!
19 March 2026
Unprompted review
Reply from Lunar Sweden
Hi Konstantinos,
We're delighted to hear that you found our support team fast and professional. That's exactly what we're working for!
Thank you for sharing your experience with us.
All the best,
Alva
I have a great experience
I have a great experience, very quick response and very quick process.
Me and my partener we would like to thanks Markus for the quick support and quick process. Thank you ! 🙏
17 March 2026
Unprompted review
Reply from Lunar Sweden
Hi Ionut,
Thank you for your nice review!
We're delighted to hear about your and your partners experience with our support and process. We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great to see that it's appreciated.
I've forwarded your kind words to Markus 🙏
All the best,
Alva
Supportive Staff
As a new client, it's important to have a supportive and understanding staff. And I'm glad that Astrid who attended to my matters today, was helpful, friendly and professional. Solved my questions with ease.
Well done 👏
13 March 2026
Unprompted review
Reply from Lunar Sweden
Hi,
Wow, what a fantastic review!
We're delighted to hear that you found our support team helpful, friendly and professional. That's exactly the banking experience we're working for!
I have forwarded your kind words to Astrid 👏
We look forward to having you on our journey!
All the best,
Alva
Been a satisfied customer since 2015
Been a satisfied customer since 2015. Loving Lunar!
12 March 2026
Reply from Lunar Sweden
Hi Jürgen,
Thank you for your review!
We're so happy to see that you've been a satisfied customer since 2015 – that's exactly the experience we're working for, so it's really nice to see that you appreciate Lunar.
We look forward to continue having you with us on our journey!
All the best,
Alva
Very bed bank
Very bed bank, expensive and i cant even pay my bills they block my payments and now i have to wait for they contact with can take days because they dont even have 24/7 support even if you pay the best program
5 March 2026
Reply from Lunar Sweden
Hi Thomas,
Thank you for your review and your feedback.
We're truly sorry to hear that we have not met your expectations. I can assure you that this is not the experience we want to convey. We aim to be as transparent about our pricing and products as possible.
When an account or card is blocked for payments it can be due to various reasons, e.g. a technical failure. I have reached out to you in your app to give you a better understanding, as we're not able to answer account specific questions on Trustpilot.
It’s correct that we don’t have human support available 24/7. Our human support is available through the chat in our app, on email and by calling +46105558505 every Monday-Friday 09:00-16:30. If you have questions or concerns outside of our opening hours, our AI Support is always ready to help out.
As mentioned, I have reached out to you to both get a better understanding of your feedback, and to be able to improve your experience with us. I hope there is a chance for a conversation and that we are able to solve the issues you are facing.
I look forward to hearing from you!
Best regards,
Alva
Awesome service :)
Very quick service. Great customer support staff. Easy!
4 March 2026
Unprompted review
Reply from Lunar Sweden
Hi Lilly,
Thank you for your nice review!
We're delighted to hear about your experience with our support. We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great for the support team to see that it's appreciated 😊
All the best,
Alva
Reply from Lunar Sweden
Hi Javier,
Thank you for your nice review.
It's so nice to see that you appreciate our app! Managing your finances should be easy. Thank you for sharing your experience with us.
All the best,
Alva
Pretty good first impressions
Decently quick and painless application process. The phone support is quite good, available in both Swedish and English. Pricing and features included in the various plans are quite competitive, let's see if it remains so in the future.
27 February 2026
Unprompted review
Reply from Lunar Sweden
Hi Marek,
Thank you so much for your kind review.
We truly appreciate that you took the time to share your experience – it means a lot to us! We are very happy to hear that you have had a good experience with Lunar.
Wishing you a wonderful day!
Best regards,
Alva
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