It's truly wonderful to be a Lunar customer. My husband and I are both Lunar customers, and I highly recommend this bank; we love it. Thank you, Lina, for helping me with my Bankgiro number—you were t... See more
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Very helpful contact for the setup and was a quick and process. Your employee Eric who was working my setup was excellent to deal with. I also recommend your bank to my colleague who had init... See more
Company replied
Great overall. Nordea, Swedbank etc should be ashamed to charge so many fees when lunar is superior and faster in every single way WHILE being super fair with basically zero fees or significant upchar... See more
Company replied
I’ve had a very smooth experience with Lunar. The app is simple to use, fast, and well designed. Everything from daily banking to card management works exactly as expected. I especially like the trans... See more
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Company details
Written by the company
Lunar’s banking app makes managing your spending, budget and savings easy with its sublime user experience for both personal and business finance.
Contact info
Stockholm, Sweden
- +4610 555 85 05
- support@lunar.app
- lunar.app/se/privat
4.6
Excellent
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Lunar Sweden
Hi Dimitrios,
We're delighted to hear that you got fast responses from Markus – that's exactly the banking experience we're working for! I have forwarded your kind words to him.
Thank you so much for your nice review and your five shining stars.
All the best,
Alva
Great bank for a new company
28 October 2025
Reply from Lunar Sweden
Hi Mark,
Thank you for your nice review.
It's so nice to see that you appreciate our bank! Managing your finances should be easy. Thank you for sharing your experience with us.
All the best,
Alva
Excellent Bank with Great Service
Lunar is an amazing bank! The app is super easy to use, modern, and reliable. Customer support is always friendly and quick to help. I really appreciate how smooth everything works, highly recommended! ⭐⭐⭐⭐⭐
28 October 2025
Reply from Lunar Sweden
Hi Mattias,
Thank you so much for your kind review.
We truly appreciate that you took the time to share your experience with our app and support – it means a lot to us!
Wishing you a wonderful day ⭐
Best regards,
Alva
Holding My Money Hostage – Unacceptable Service
I am extremely disappointed with Lunar. They are currently holding my own money and refusing to let me transfer it back to my Swedbank account, despite repeated requests.
Their app is glitchy and unreliable—when I tried to upload the required verification documents through the official upload feature, it simply wouldn’t work. After hours of frustration, I managed to send the documents via their in-app “Safe Chat” (which they claim is secure), yet nothing has moved. No confirmation, no update, no resolution.
It’s been days, and I still can’t access or move my own funds. This feels like financial hostage-taking, not banking. For a company that markets itself as modern and user-friendly, the reality is the opposite: poor technical infrastructure, zero transparency, and no real customer support.
I trusted Lunar with my money, and now I regret it deeply. Do not deposit significant funds here unless you’re prepared to potentially lose access to them. I urge Lunar to fix their broken systems and release customers’ money immediately.
20 October 2025
Unprompted review
Reply from Lunar Sweden
Hi Göran,
Thank you for your review. First and foremost, we’re truly sorry to hear about your experience. I can assure you that this is not the experience we want to convey.
As a bank, we have an obligation to understand how our accounts and products are intended to be used. This is due to our regulatory requirements, including obligations under credit regulations, general terms, and anti-money laundering laws that mandate a high level of customer knowledge.
We aim for all our customers to feel satisfied and experience smooth processes, that of course include our customer knowledge routines. So, I sincerely apologize to hear about your experience with our support and in our app.
Could you please get back to us with your contact information here on Trustpilot? I want to ensure that you receive the service you deserve and that we get a better understanding of the situation. You’re also more than welcome to contact us at 010 555 85 05 or via the chat in the Lunar-app and ask for me.
I look forward to hearing back from you.
All the best,
Alva
One of the best online banks for starting a business!
Lunar Bank has been amazing — the staff are polite, helpful, and always supportive. They made starting my business smooth and stress-free. Highly recommended!
23 October 2025
Unprompted review
Reply from Lunar Sweden
Hi Hamad,
Thank you so much for your kind review.
We truly appreciate that you took the time to share your experience, and we're happy to hear about your experience with our support. We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great to see that it's appreciated.
Wishing you a wonderful day!
Best regards,
Alva
My Lunar account has been frozen for 7…
My Lunar account has been frozen for 7 days while I’m abroad with my child. No updates, no access to money, and demands for invasive documents. I provided proof for a legal payment, but they ignored me. Unsafe and unprofessional bank — avoid.
23 April 2025
Reply from Lunar Sweden
Hi Farzad,
Thank you for taking the time to share your feedback with us.
First and foremost, we’re truly sorry to hear about your experience. I can assure you that this is not the experience we want to convey.
As a bank, we have an obligation to understand how our accounts and products are intended to be used. This is due to our regulatory requirements, including obligations under credit regulations, general terms, and anti-money laundering laws that mandate a high level of customer knowledge.
We aim for all our customers to feel satisfied and experience smooth processes, that of course include our customer knowledge routines. So, I sincerely apologize to hear about your experience.
We'd like to get a better understanding of the situation. You’re therefore more than welcome to contact us at 010 555 85 05 or via the chat in the Lunar-app and ask for me.
Best regards,
Alva
October 2025 revolution
Lunar was great until October 2025 when they introduced a fee for "bankgironummer" leading to an 86 % increase of yearly cost in my case and in addition large numbers of small transaction fees. To me it was a very surprising move (in the negative direction).
7 October 2025
Unprompted review
Reply from Lunar Sweden
Hi Gunnar,
Thank you for sharing your experience with us. We highly value your feedback.
It's correct that we have made a price adjustment effective from October 7 on our additional services like Swish and Bankgiro.
We are always striving to offer competitive prices that suit our customers' needs. At the same time, we put a strong focus on developing our products and services so they can truly make a difference for you and other entrepreneurs.
Pricing is an important part of this work as it helps us continue to improve our offerings and create long-term solutions that support you in the best possible way.
Despite the added price per transaction, we still offer some of the most competitive prices on the market.
I’d love to have a chat with you and hear your feedback on the price increase in more detail. You’re more than welcome to contact us at 010 555 85 05 or through the chat in the Lunar app, and ask for me so I can help you personally.
I look forward to hearing from you!
Best regards,
Alva
Opening a Business Account with Eric
I had a great experience with Eric. He was flexible to Switch between Swedish and English when it was challenging to explain in details his questions. He was clear, patient and shared some great insights. This was quite reassuring, and helped me make my decision to start my account with Lunar Bank.
The process was quite simple, straightforward and had a fast turnaround.
9 October 2025
Unprompted review
Reply from Lunar Sweden
Hi Dennis,
Wow, what a fantastic review!
We're delighted to hear that you had such a good experience with Eric. That's exactly the banking experience we're working for! I have forwarded your kind words to Eric.
Thank you so much for your nice review and your five shining stars.
All the best,
Alva
Great job.
Great job.
Thanks, Erik and Sigrid for the excellent support!
9 October 2025
Unprompted review
Reply from Lunar Sweden
Hi Ezio,
Thank you for your nice review!
We're delighted to hear about your experience with our Eric and Sigrid. We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great for the support team to see that it's appreciated. I've forwarded your kind words to them.
All the best,
Alva
Small but mighty
Lunar is very different from big Swedish banks. Sometimes the app and the whole experience feels a bit row compared other banks, but this is more than enough compensated with the cost of their services and the customer support.
Setting up the company account is much easier, cheaper (probably cheapest in Sweden) and faster than with big banks.
Mobile app has some hiccups, but customer support is always very fast to respond in chat and pass info to their dev team.
Also at the time when AI chat bots are everywhere, they became rather an irritation than help. But Lunar's chatbot is surprisingly smart. It understands the context quite well, does some triage and passes information to a real person. I had a chat where I wanted to report a problem, and chatbot didn't ask a single repetitive or irrelevant question, didn't gave any "standard FAQ response", and didn't miss facts from the context.
Lunar doesn't support Swedish Plusgiro payments though, which is a pity. But otherwise is a great option for 1-man-company.
9 October 2025
Unprompted review
Reply from Lunar Sweden
Hi Anatoly,
Thank you for your review!
We truly appreciate that you took the time to share your experience – it means a lot to us!
We are so glad to hear that you've had a good experience with our support and our AI. If you're experiencing issues with our app, please keep reaching out to our customer support who'll be happy to help.
We actually support both Bankgiro- and Plusgiro payments! In order for it to work, you'll need to write the Plusgiro number exactly like it says on your invoice, with the "-" sign in the right place. Please get back to us if it's not working for you, and we'll of course investigate if further.
All the best,
Alva
Good communication fast and Hassle free…
Good communication fast and Hassle free till now.
7 October 2025
Reply from Lunar Sweden
Hi Sabbit,
Thank you so much for your kind review.
We truly appreciate that you took the time to share your experience – it means a lot to us!
Wishing you a wonderful day!
Best regards,
Alva
I signed up for Lunar Business…
I signed up for Lunar Business Essential after speaking with a Lunar representative who assured me, in writing, that there would be no per-transaction fees for payment services. On 09 September 2025 I received confirmation of these terms, which gave me real confidence to move forward with Lunar as a partner for my business. However, just weeks after signing, I learned of price changes that include a per-transaction fee of 1.49 SEK, effective October 7, 2025. This change contradicts the terms I was promised before joining and feels like a misrepresentation, even though I understand businesses need to adjust pricing from time to time.
What’s particularly disappointing is not the idea of price updates alone, but the lack of clear, upfront communication and the reliance on promises that weren’t honored. I’m hopeful Lunar will acknowledge the gap between the pre-signup promises and the post-signup changes and offer a remedy—whether reinstating the original terms, providing retroactive credits, or offering a transparent, time-bound path forward.
I still believe Lunar has the potential to be a great partner for small businesses, but I would love to see stronger alignment between what is promised during onboarding and what is implemented later. Clearer, written commitments before onboarding would go a long way toward rebuilding trust.
2 October 2025
Reply from Lunar Sweden
Hi Mariana,
Thank you for taking your time to share your experience with us. We highly value your feedback.
It's correct that we have made a price adjustment effective from October 7 on our additional services like Swish and Bankgiro.
We are always striving to offer competitive prices that suit our customers' needs. At the same time, we put a strong focus on developing our products and services so they can truly make a difference for you and other entrepreneurs.
Pricing is an important part of this work as it helps us continue to improve our offerings and create long-term solutions that support you in the best possible way.
Despite the added price per transaction, we still offer some of the most competitive prices on the market.
I’d love to have a chat with you and hear your feedback on the price increase in more detail. You’re more than welcome to contact us at 010 555 85 05 or through the chat in the Lunar app, and ask for me Alva.
I look forward to hearing from you!
Best regards,
Alva
Astrid was quick to help and went above…
Astrid was quick to help and went above and beyond what I asked. Quality service A++
29 September 2025
Unprompted review
Reply from Lunar Sweden
Hi Josef,
Thank you for your nice review!
We're delighted to hear about your experience with our support. We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great for the support team to see that it's appreciated.
I've forwarded your kind words to Astrid!
All the best,
Alva
little or no support
I have had a very disappointing experience with this company. After transferring funds, I received little to no support regarding where my money actually went. Communication is extremely slow, often taking several days just to receive a response. When they do reply, the questions they ask are irrelevant and do not help resolve the issue. Instead of providing clear updates, they seem to hold my funds without explanation or simply state that they are unsure of the status. This lack of transparency and accountability is unacceptable, especially when dealing with financial transactions. Customers deserve timely responses, accurate information, and reassurance that their money is safe—not delays, confusion, and excuses.
16 September 2025
Reply from Lunar Sweden
Hi Cecilia,
Thank you for making us aware of this.
First and foremost, we’re truly sorry to hear about your experience. I can assure you that this is not the experience we want to convey. We aim to be as fast and transparent as possible. We also aim for all our customers to feel satisfied and experience smooth processes. So, I sincerely apologize to hear about your experience.
We want to ensure that you receive the service you deserve and that we get a better understanding of the situation. Therefore, I reached out to you in your Lunar app. You're also more than welcome to call us at 010 555 85 05 and ask for me.
We look forward to hearing back from you.
All the best,
Alva
Good support all the way
Good, very good Service and support is super good. Frans in particular was stunning at the support and resolved my issue very fast, answered my questions also extremely professional.
There were two others also that I can sign in when I signed up the account, Emelie and David were also very good. I can recommend this for every user. To use this bank.
16 September 2025
Unprompted review
Reply from Lunar Sweden
Hi Jakob,
Thank you for your nice review!
We're delighted to hear about your experience with Frans, Emelie and David. We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great for the support team to see that it's appreciated. I've forwarded your nice words to them.
All the best,
Alva
they do not responde on support…
they do not responde on support messages and they are keeping my money frozen for no reasons at all
22 September 2025
Reply from Lunar Sweden
Hi Urban,
Thank you for taking the time to share your feedback with us.
First and foremost, we’re truly sorry to hear about your experience. I understand how frustrating it must be when you're waiting for a response and your money is inaccessible. This is definitely not the level of service we aim to provide.
As a bank, we're bound by strict regulatory requirements, including laws against money laundering. These rules sometimes require us to ask for additional information about how an account is being used. While these measures are essential for everyone's safety, they should never result in a lack of communication or extended delays.
I want to ensure that you receive the service you deserve and that we get a better understanding of the situation. You’re more than welcome to contact us at 010 555 85 05 or via the chat in the Lunar-app and ask for me, and I'll help you personally.
I look forward to hearing back from you.
All the best,
Alva
The application process was very…
The application process was very smooth. David, our contact person was very helpful. The fees of the account is also very good.
14 September 2025
Reply from Lunar Sweden
Hi, & welcome to Lunar!
We're so happy to hear that you appreciate the service from our case handlers. Your feedback means a lot to us. I have passed your kind message on to David.
Best regards,
Alva
Reply from Lunar Sweden
Hi Chalani,
Thank you so much for your kind review.
We truly appreciate that you took the time to share your experience – it means a lot to us!
Wishing you a wonderful day!
Best regards,
Claudia
Super easy process
Super easy process. massive thanks to Markus for explaining and being so understanding through the whole process.
17 September 2025
Unprompted review
Reply from Lunar Sweden
Hi Luke,
Thank you so much for your kind review.
We truly appreciate that you took the time to share your experience – it means a lot to us, and I've forwarded your kind words to Markus!
Wishing you a great day!
All the best,
Alva
Disaster
I have made a transfer from Lunar to another account of mine in Europe.
They allowed the first tranfer ,now they are keeping my money without letting the funds go to into my other bank,I have waited for 3 days.Provided them the documents ,they checked it 2 Times and they dont respond anymore
3 days for a transfer that it can take 1 Hour,it is crazy.
16 September 2025
Unprompted review
Reply from Lunar Sweden
Hi Mats,
Thank you for taking the time to share your feedback with us.
First and foremost, we’re truly sorry to hear about your experience.
As a bank, we have an obligation to understand how our accounts are being used. Sometimes, we need your help with this. It could be e.g. providing us with relevant documents needed for a specific transfer.
We understand that it can be frustrating when transfers don't go smoothly, and we apologize for any inconvenience this may have caused.
I've reached out to you in your Lunar-app to make this process more convenient and assist you with this. You're also more than welcome to reach out to us at +4610 555 85 05 and ask for me.
All the best,
Alva
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