It is good, although the promises of time taken from application submission to bankintyg were not even close to the promise. I did not enjoy the notification of the insurance for the bank cards be... See more
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Great overall. Nordea, Swedbank etc should be ashamed to charge so many fees when lunar is superior and faster in every single way WHILE being super fair with basically zero fees or significant upchar... See more
Company replied
I’ve had a very smooth experience with Lunar. The app is simple to use, fast, and well designed. Everything from daily banking to card management works exactly as expected. I especially like the trans... See more
Company replied
I had a positive experience with setting up a company account with Lunar. Everything went smoothly and fast. Linus, my business support from Lunar, was thorough in his due diligence follow-up, provide... See more
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Company details
- Bank
- also in
- Financial Institution
About Lunar Sweden
Written by the company
Welcome to Lunar - Easy banking, all the way
Lunar is a digital bank built on the latest technology, free from legacy systems, rigid thinking and branches. We believe banking should be smarter, easier and cheaper.
Because we are 100% digital, we have no physical branches. Instead, we put all our energy into building the best tools for your money, so you can manage your finances smart and easy straight from your phone.
The Lunar app gives you a whole new overview of your finances and helps you get better control of your money, so you can afford more of what you dream about. That, we believe, is the future of banking. You sign up directly from your phone, and it only takes a few minutes. .
You sign up directly from your phone, and it only takes a few minutes. More than 1.000.000 people are currently using Lunar to spend, save up, take a loan and invest.
Lunar is a digital bank built on the latest technology, free from legacy systems, rigid thinking and branches. We believe banking should be smarter, easier and cheaper.
Because we are 100% digital, we have no physical branches. Instead, we put all our energy into building the best tools for your money, so you can manage your finances smart and easy straight from your phone.
The Lunar app gives you a whole new overview of your finances and helps you get better control of your money, so you can afford more of what you dream about. That, we believe, is the future of banking. You sign up directly from your phone, and it only takes a few minutes. .
You sign up directly from your phone, and it only takes a few minutes. More than 1.000.000 people are currently using Lunar to spend, save up, take a loan and invest.
Contact info
Stockholm, Sweden
- +4610 555 85 05
- support@lunar.app
- lunar.app/se/privat
4.6
Excellent
10k reviews
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Lunar is a Masterclass in Operational Friction
If you are a founder who values your time at more than zero SEK per hour, stay away from Lunar Business.
As a business I bet your primary objective is to eliminate administrative friction. Lunar is the embodiment of administrative friction. Their promise of a "modern, digital-first" experience is a thin veneer over a buggy infrastructure and a support team that treats your business urgency with condescending indifference.
The Reality of the "User Experience": It took me one full week after opening my account just to successfully order a physical business card. This wasn't a "user error" - this was a systemic failure. To solve a simple ordering bug, I had to:
Reinstall the app three times (The classic "have you tried turning it off and on again" approach to professional banking).
Call customer service four times.
Send over ten in-app messages.
Support & Escalation: The support staff is the definition of "slow and condescending." When you finally get through, you are met with scripted responses rather than solutions. The most infuriating part? It is virtually impossible to escalate a case to anyone with actual decision-making authority. You are trapped in a loop of low-level support agents who lack the tools or the agency to fix their own broken software.
My business (like yours) requires precision and speed. Lunar provides neither. If you need a bank that understands the pace of a growing company, look elsewhere. Not recommended.
14 February 2026
Reply from Lunar Sweden
Hi Adam,
Thank you for sharing your experience. We truly appreciate your feedback and we continuously work to improve the banking experience.
We’re sorry to hear that the process of ordering your business card took longer than expected. When a technical issue occurs within the app that can’t be resolved immediately by our support agents, we must escalate the case to our developers for a technical investigation, and we apologize if this process causes administrative friction.
I would like to help you further and hear more about your experience in detail. You always welcome to contact us at 010 555 85 05 or via the chat in the Lunar app and ask for me, and I’ll take your feedback personally.
Best regards,
Alva
Positive first impression
Had a little issue applying promo code while opening a business account using Android app. Thanks to Lina and team for their prompt support and quick resolution.
14 February 2026
Unprompted review
Reply from Lunar Sweden
Hi Prashanth,
Thank you for your nice review!
We're delighted to hear about your experience with our support and Lina. We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great for the support team to see that it's appreciated.
I've forwarded your kind words to Lina!
All the best,
Alva
I had a good experience with Alva’s…
I had a good experience with Alva’s customer support. At first, I thought it would be difficult to get assistance with my dispute because it seemed like only a machine was responding to my query. However, I was impressed when, after I gave a low rating, they called me the next working day.
This made me feel that the company truly values its customers, which gives me peace of mind since I am entrusting my hard-earned money to the bank. I would like to give a shout-out to Alva for supporting my issue, and I hope that in cases involving unauthorized transactions, I can speak directly with a human representative.
16 January 2026
Unprompted review
Reply from Lunar Sweden
Hi Carmelito,
Wow, what a fantastic review!
We truly appreciate that you took the time to share your experience – it means a lot to us! We are so glad to hear that you have had a good experience with Alva, and I've forwarded your kind words to her.
Wishing you a wonderful day!
Best regards,
Claudia
very quick response for registering…
very quick response for registering company
13 February 2026
Unprompted review
Reply from Lunar Sweden
Hi Adeel, & welcome to Lunar Business!
We're so happy to hear that you appreciate the service from our case handlers. Your feedback means a lot to us, and we look forward having you with us on our journey!
Best regards,
Alva
Reply from Lunar Sweden
Hi Erina,
Thank you for your kind review.
We are so glad to hear that you have had a good experience with Lunar – it means a lot to us!
Wishing you a wonderful day!
Best regards,
Claudia
Judith has been amazing in all the…
Judith has been amazing in all the support
11 February 2026
Unprompted review
Reply from Lunar Sweden
Hi Filip,
Thank you for your review!
We're so happy to hear that you appreciate the service from our case handlers. Your feedback means a lot to us. I have passed your kind message on to Judith.
Best regards,
Alva
*Fast and Insightful Business Onboarding*
*Fast and Insightful Business Onboarding*
I recently opened an account and was impressed by the quick response time. The process was direct and efficient, without any time-wasting or unnecessary questions. A special thanks to Oliver, who was kind, patient, and truly understood the bigger picture of my company.
29 January 2026
Unprompted review
Reply from Lunar Sweden
Hi,
A warm welcome to Lunar Business!
We are thrilled to hear that you found our onboarding process fast and efficient. I've made sure to share your kind words with Oliver.
We look forward to having you and your company join us on our journey!
All the best,
Claudia
My Experience with Lunar Bank
I’ve had a great experience using Lunar Bank so far. The app interface is very user-friendly and intuitive, making it easy to manage my finances on the go. Their customer support team is responsive and helpful whenever I’ve had questions or needed assistance. I also appreciate the transparency in fees and the innovative features Lunar offers, such as real-time spending notifications and budgeting tools. Overall, Lunar has made banking simpler and more convenient for me, and I’d definitely recommend it to anyone looking for a modern digital banking experience.
28 January 2026
Reply from Lunar Sweden
Hi,
Thank you for your nice review!
We are thrilled to hear that you are enjoying our interface and that our budgeting tools and real-time notifications are helping you manage your finances. We always strive to make banking as simple and transparent as possible, so it is great to see that reflected in your experience.
We look forward to having you with us on our journey!
Best regards,
Alva
I’ve had a very smooth experience with…
I’ve had a very smooth experience with Lunar. The app is simple to use, fast, and well designed. Everything from daily banking to card management works exactly as expected. I especially like the transparency and how easy it is to keep track of spending. Customer support has also been responsive and helpful when needed. Overall, it feels modern, reliable, and stress free to use.
4 February 2026
Unprompted review
Reply from Lunar Sweden
Hi Nahid,
Thank you so much for your review!
It is great to hear that you find the app fast and well-designed – that's the experience we're working for! We appreciate you taking the time to share your experience with us.
Best regards,
Alva
Reply from Lunar Sweden
Hi Abdul,
Thank you for your kind words about Nora, I’ve forwarded your kind words to her!
All the best,
Claudia
Receiving help after issues
When I registered my business bank account with Lunar, I ran into some administrative issues regarding the card, receiving and sending payments. Alva called me to get more detail about the issues. Some issues haven’t been solved yet, but Alva is a great help. She is communicative and kind. I hope everyone will get this support when running into issues.
3 February 2026
Unprompted review
Reply from Lunar Sweden
Hi Kim-Lan,
Thank you for your review and for sharing your experience.
We're very happy to hear that you have appreciated our communication so far. I have passed on your kind words to Alva, and we look forward to continuing our journey together!
Best regards,
Claudia
Very satisfied
I'm very happy with all the help I've got with my business bank account application process. Very kind and helpful customer service. Access to help even on the weekends.
2 February 2026
Unprompted review
Reply from Lunar Sweden
Hi Kay,
Thank you so much for your nice review!
We're delighted to hear that you are happy with the help you received during your business application process. We're looking forward to having you and your business with us on our journey!
All the best,
Claudia
Loyality and professional behavior ends…
Loyality and professional behavior ends here.
5 stars for quick service
28 January 2026
Unprompted review
Reply from Lunar Sweden
Hi Imran,
Thank for for taking the time to leave a review. We look forward having you on our journey!
Best regards,
Alva
Reply from Lunar Sweden
Hi Zahid,
Thank you for your review!
We are very happy to hear that you are satisfied with our service and that you are recommending us. We look forward to having you with us on our journey.
Best regards,
Alva
Mads Nr 1 Superstar
Starting a company has never been easier with the help of M to the ads, Mads. Superstar.
26 January 2026
Unprompted review
Reply from Lunar Sweden
Hi Kevin,
Thank you so much for your review. It is great to hear that starting your company has been such a smooth experience with us!
I have passed on your shout-out to Mads, and we look forward to having you with us on your journey!
Best regards,
Alva
Vera good but took little long time…
Vera good but took little long time before starter up.
22 January 2026
Unprompted review
Reply from Lunar Sweden
Hi Paul,
Thank you for sharing your experience.
We are happy to hear that you find our service good, but we understand that the initial setup took a little longer than expected. We've had many applications these last couple of weeks, which lead to longer handling time unfortunately. We are always working on making our processes as smooth as possible for our new users.
We look forward to having you with us on our journey!
Best regards,
Alva
Smooth onboarding
Tried opening a account during new year. I was contacted back by Eric requesting some additional information. The account was approved in an hour after I shared the information. Kudos to Eric who made it happen in no time and Lunar for such a smooth onboarding experience.
20 January 2026
Unprompted review
Reply from Lunar Sweden
Hi Prashanth,
Welcome to Lunar Business!
We are very happy to hear about your smooth onboarding experience and that your account could be approved so quickly once the information was provided. I have passed along your kudos to Eric!
Best regards,
Alva
Reply from Lunar Sweden
Hi Soumojit,
Thank you for your review!
It is great to hear that you are enjoying our UI and that you find our features good. We always strive to keep the experience as simple and smooth as possible for our users.
We look forward to having you on our journey!
Best regards,
Alva
12 December 2025
12 December 2025, I transferred money from my Handelsbanken account to my Lunar account, and then from Lunar to my Revolut account. All accounts are in my own name. The only mistake I made was not sending the funds directly to Revolut.
Since then, my money has effectively disappeared.
Despite providing proof of transaction, proof of ownership, and bank statements, I cannot see my previous transactions and still do not have access to my funds. As of 19 December 2025, I have received no clear explanation of where my money is or when this will be resolved.
Because of this delay, I will not be able to buy Christmas gifts for my family, which has caused a great deal of stress and disappointment during what should be a family time.
This has been the worst banking experience I have had. Lack of transparency, slow handling, and no clear communication have made the situation much worse.
I am sharing this review to warn others to be careful, even when transferring money between your own bank accounts. I sincerely hope Lunar resolves this urgently and improves their customer support.
19 December 2025
Unprompted review
Reply from Lunar Sweden
Hi Ingemar,
Thank you for your review. First and foremost, we’re truly sorry to hear about your experience. I can assure you that this is not the experience we want to convey.
As a bank, we have an obligation to understand how our accounts and products are used. This is due to our regulatory requirements, including obligations under credit regulations, general terms, and anti-money laundering laws that mandate a high level of customer knowledge (KYC).
To achieve this, we occasionally need your help, which is why we ask questions or request documentation. We aim for all our customers to feel satisfied and experience smooth processes, that of course include our customer knowledge routines.
I want to ensure that you receive the service you deserve and hear more about your situation. You’re therefore more than welcome to contact us at 010 555 85 05 or via the chat in the Lunar-app and ask for me!
All the best,
Claudia
Easy and fast service.
18 December 2025
Unprompted review
Reply from Lunar Sweden
Hi,
We’re thrilled to hear that you find our service easy and fast. Your feedback means a lot to us.
All the best,
Claudia
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