The app itself is easy enough to use, but my main issue has been getting help when something urgent happens. I had a payment problem over a weekend and couldn’t reach anyone who could resolve it in ti... See more
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See what reviewers are saying
I had a positive experience with setting up a company account with Lunar. Everything went smoothly and fast. Linus, my business support from Lunar, was thorough in his due diligence follow-up, provide... See more
Company replied
Great overall. Nordea, Swedbank etc should be ashamed to charge so many fees when lunar is superior and faster in every single way WHILE being super fair with basically zero fees or significant upchar... See more
Company replied
I’ve had a very smooth experience with Lunar. The app is simple to use, fast, and well designed. Everything from daily banking to card management works exactly as expected. I especially like the trans... See more
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Company details
- Bank
- also in
- Financial Institution
About Lunar Sweden
Written by the company
Welcome to Lunar - Easy banking, all the way
Lunar is a digital bank built on the latest technology, free from legacy systems, rigid thinking and branches. We believe banking should be smarter, easier and cheaper.
Because we are 100% digital, we have no physical branches. Instead, we put all our energy into building the best tools for your money, so you can manage your finances smart and easy straight from your phone.
The Lunar app gives you a whole new overview of your finances and helps you get better control of your money, so you can afford more of what you dream about. That, we believe, is the future of banking. You sign up directly from your phone, and it only takes a few minutes. .
You sign up directly from your phone, and it only takes a few minutes. More than 1.000.000 people are currently using Lunar to spend, save up, take a loan and invest.
Lunar is a digital bank built on the latest technology, free from legacy systems, rigid thinking and branches. We believe banking should be smarter, easier and cheaper.
Because we are 100% digital, we have no physical branches. Instead, we put all our energy into building the best tools for your money, so you can manage your finances smart and easy straight from your phone.
The Lunar app gives you a whole new overview of your finances and helps you get better control of your money, so you can afford more of what you dream about. That, we believe, is the future of banking. You sign up directly from your phone, and it only takes a few minutes. .
You sign up directly from your phone, and it only takes a few minutes. More than 1.000.000 people are currently using Lunar to spend, save up, take a loan and invest.
Contact info
Stockholm, Sweden
- +4610 555 85 05
- support@lunar.app
- lunar.app/se/privat
4.6
Excellent
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Lunar Sweden
Hi André,
Thank you for your kind words – we're happy to hear you've had a great experience with us!
We look forward to having you with us on our journey!
Best regards,
Alva
Great service and the process very…
Great service and the process very straightforward, thanks allot
31 March 2026
Unprompted review
Reply from Lunar Sweden
Hi Dorald,
Thank you for your kind review! We're glad to hear you found the process straightforward and the service great – that's exactly what we strive for.
We look forward to having you with us on our journey!
Best regards,
Alva
Very helpful customer
Very helpful customer! I got all the answer i need! Thank u Frans!!
27 March 2026
Unprompted review
Reply from Lunar Sweden
Hi Racquel,
Thank you for your nice review!
We're delighted to hear about your experience with our support. I've passed your kind message along to Frans.
All the best,
Claudia
Great overall
Great overall. Nordea, Swedbank etc should be ashamed to charge so many fees when lunar is superior and faster in every single way WHILE being super fair with basically zero fees or significant upcharges. Its just better.
25 March 2026
Unprompted review
Reply from Lunar Sweden
Hi Jacob,
Thank you for your review!
We truly appreciate that you took the time to share your experience – it means a lot to us. We are so glad to hear that you have had a good experience with Lunar!
Best regards,
Alva
great best cooperation
25 March 2026
Reply from Lunar Sweden
Hi,
Thank you for your nice review!
We're so happy to see that you've had a good experience with us – that's exactly what we're working for. We look forward having you with us on our journey!
All the best,
Alva
Hi I had a problem With a payment gone…
Hi I had a problem With a payment gone to wrong bankgiro and Lina was so kind. I’m yet waiting for the mail to be able to clear everything up but I’m certain that she will help me.
25 March 2026
Unprompted review
Reply from Lunar Sweden
Hi Mohannad,
Thank you for your review!
We’re happy to hear that Lina is taking good care of you. We understand that payment issues can be stressful, but we assure you that we'll do our best to assist you.
All the best,
Alva
Reply from Lunar Sweden
Hi Christian,
We're delighted to hear about your experience with our case handlers. We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great for the team to see that it's appreciated.
I've forwarded your kind words to Mads!
All the best,
Alva
I can say is Lunar is the best one for…the client like me
I can say is Lunar is the best one for communication ,understandable explanation and unique.i have a better experience here and thanks for welcoming me to Lunar Bank.i have a great choice..
20 March 2026
Unprompted review
Reply from Lunar Sweden
Hi Cecilia,
Thank you so much for your kind review.
We truly appreciate that you took the time to share your experience – it means a lot to us! We are so glad to hear that you have had a good experience with Lunar.
Best regards,
Alva
They respond very quickly and very…
They respond very quickly and very professionally!
19 March 2026
Unprompted review
Reply from Lunar Sweden
Hi Konstantinos,
We're delighted to hear that you found our support team fast and professional. That's exactly what we're working for!
Thank you for sharing your experience with us.
All the best,
Alva
I have a great experience
I have a great experience, very quick response and very quick process.
Me and my partener we would like to thanks Markus for the quick support and quick process. Thank you ! 🙏
17 March 2026
Unprompted review
Reply from Lunar Sweden
Hi Ionut,
Thank you for your nice review!
We're delighted to hear about your and your partners experience with our support and process. We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great to see that it's appreciated.
I've forwarded your kind words to Markus 🙏
All the best,
Alva
Supportive Staff
As a new client, it's important to have a supportive and understanding staff. And I'm glad that Astrid who attended to my matters today, was helpful, friendly and professional. Solved my questions with ease.
Well done 👏
13 March 2026
Unprompted review
Reply from Lunar Sweden
Hi,
Wow, what a fantastic review!
We're delighted to hear that you found our support team helpful, friendly and professional. That's exactly the banking experience we're working for!
I have forwarded your kind words to Astrid 👏
We look forward to having you on our journey!
All the best,
Alva
Been a satisfied customer since 2015
Been a satisfied customer since 2015. Loving Lunar!
12 March 2026
Reply from Lunar Sweden
Hi Jürgen,
Thank you for your review!
We're so happy to see that you've been a satisfied customer since 2015 – that's exactly the experience we're working for, so it's really nice to see that you appreciate Lunar.
We look forward to continue having you with us on our journey!
All the best,
Alva
Very bed bank
Very bed bank, expensive and i cant even pay my bills they block my payments and now i have to wait for they contact with can take days because they dont even have 24/7 support even if you pay the best program
5 March 2026
Reply from Lunar Sweden
Hi Thomas,
Thank you for your review and your feedback.
We're truly sorry to hear that we have not met your expectations. I can assure you that this is not the experience we want to convey. We aim to be as transparent about our pricing and products as possible.
When an account or card is blocked for payments it can be due to various reasons, e.g. a technical failure. I have reached out to you in your app to give you a better understanding, as we're not able to answer account specific questions on Trustpilot.
It’s correct that we don’t have human support available 24/7. Our human support is available through the chat in our app, on email and by calling +46105558505 every Monday-Friday 09:00-16:30. If you have questions or concerns outside of our opening hours, our AI Support is always ready to help out.
As mentioned, I have reached out to you to both get a better understanding of your feedback, and to be able to improve your experience with us. I hope there is a chance for a conversation and that we are able to solve the issues you are facing.
I look forward to hearing from you!
Best regards,
Alva
Awesome service :)
Very quick service. Great customer support staff. Easy!
4 March 2026
Unprompted review
Reply from Lunar Sweden
Hi Lilly,
Thank you for your nice review!
We're delighted to hear about your experience with our support. We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great for the support team to see that it's appreciated 😊
All the best,
Alva
Reply from Lunar Sweden
Hi Javier,
Thank you for your nice review.
It's so nice to see that you appreciate our app! Managing your finances should be easy. Thank you for sharing your experience with us.
All the best,
Alva
Pretty good first impressions
Decently quick and painless application process. The phone support is quite good, available in both Swedish and English. Pricing and features included in the various plans are quite competitive, let's see if it remains so in the future.
27 February 2026
Unprompted review
Reply from Lunar Sweden
Hi Marek,
Thank you so much for your kind review.
We truly appreciate that you took the time to share your experience – it means a lot to us! We are very happy to hear that you have had a good experience with Lunar.
Wishing you a wonderful day!
Best regards,
Alva
Excellent service and fantastic bank…
Excellent service and fantastic bank mostly my friends cliant they happy with lunar.
25 February 2026
Unprompted review
Reply from Lunar Sweden
Hi,
Thank you so much for your kind review.
We are delighted that you are satisfied with our services. We look forward to having you with us on our journey!
All the best,
Claudia
Lunar Bank dålig upplevelse
Hello Lunar Team,
I am extremely disappointed with Lunar and the way they handle their customers’ money and support cases. I have more than 100,000 SEK in my account, and without any clear explanation my account has been frozen since January. It has now been over a month, and I am still locked out of my own funds.
This situation is completely unacceptable. I have received no meaningful updates, no proper timeline, and no real help from customer support—only generic responses and long waiting times. For a bank that promotes itself as modern and customer-friendly, this level of service is shocking. Freezing a customer’s account for this long without resolving the case or providing a clear reason creates stress, financial inconvenience, and a total loss of trust.
Access to your own money is a basic expectation, not a privilege. Keeping such a large amount blocked for weeks with no resolution shows a serious lack of professionalism and care for customers.
I strongly urge you to review my case immediately, provide a clear explanation for what has happened, and reopen my account as soon as possible. This matter has already taken far too long, and it needs to be treated with the urgency it deserves.
At this point, I cannot recommend this bank to anyone unless this issue is resolved quickly and the level of customer support improves drastically.
Kind Regards,
Helen Ganheden
24 February 2026
Unprompted review
Reply from Lunar Sweden
Hi Helen,
Thank you for taking the time to share your experience with us.
We’re truly sorry to hear about your experience. I can assure you that this is not the experience we want to convey.
As a bank, we have an obligation to understand how our accounts and products are intended to be used. This is due to our regulatory requirements, including obligations under credit regulations, general terms, and anti-money laundering laws that mandate a high level of customer knowledge.
We aim for all our customers to feel satisfied and experience smooth processes, that of course include our customer knowledge routines. So, I sincerely apologize to hear about your experience.
We want to ensure that you receive the service you deserve and that we get a better understanding of the situation, and have therefore reached out to you. You’re more than welcome to contact us at 010 555 85 05 or via the chat in the Lunar-app and ask for me.
We look forward to hearing back from you.
Best regards,
Alva
Reply from Lunar Sweden
Hi Slyvanus,
We truly appreciate that you took the time to share your experience – it means a lot to us!
We are so glad to hear that you have had a good experience with Lunar.
Wishing you a wonderful day!
Best regards,
Alva
Lunar is a Masterclass in Operational Friction
If you are a founder who values your time at more than zero SEK per hour, stay away from Lunar Business.
As a business I bet your primary objective is to eliminate administrative friction. Lunar is the embodiment of administrative friction. Their promise of a "modern, digital-first" experience is a thin veneer over a buggy infrastructure and a support team that treats your business urgency with condescending indifference.
The Reality of the "User Experience": It took me one full week after opening my account just to successfully order a physical business card. This wasn't a "user error" - this was a systemic failure. To solve a simple ordering bug, I had to:
Reinstall the app three times (The classic "have you tried turning it off and on again" approach to professional banking).
Call customer service four times.
Send over ten in-app messages.
Support & Escalation: The support staff is the definition of "slow and condescending." When you finally get through, you are met with scripted responses rather than solutions. The most infuriating part? It is virtually impossible to escalate a case to anyone with actual decision-making authority. You are trapped in a loop of low-level support agents who lack the tools or the agency to fix their own broken software.
My business (like yours) requires precision and speed. Lunar provides neither. If you need a bank that understands the pace of a growing company, look elsewhere. Not recommended.
14 February 2026
Reply from Lunar Sweden
Hi Adam,
Thank you for sharing your experience. We truly appreciate your feedback and we continuously work to improve the banking experience.
We’re sorry to hear that the process of ordering your business card took longer than expected. When a technical issue occurs within the app that can’t be resolved immediately by our support agents, we must escalate the case to our developers for a technical investigation, and we apologize if this process causes administrative friction.
I would like to help you further and hear more about your experience in detail. You always welcome to contact us at 010 555 85 05 or via the chat in the Lunar app and ask for me, and I’ll take your feedback personally.
Best regards,
Alva
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