Luscombe & CO Reviews 

Felicia was really helpful and nice from booking the viewing until us securing a contract for our new place. She was communicating well with us every step of the process. Would highly recommend Felicia. Excellent agent was great working with her!!!

Lauren has been really helpful throughout our tenancy and great with arranging the renewal contract

Speed and kind

Luscombe & Co have been handling our properties on a full management basis for many years. They are conversant with all required legislation and very prompt at dealing with any landlord or tenant questions. Maintenance issues are dealt with quickly,rents reviewed fairly, Inspections are carried out regularly and rental payments are made quickly. Our main points of contact are Anna, Dawn and Lauren

Never had any issues with them, always very polite and very helpful.

I’ve lived in three different countries and dealt with many letting agencies, and Luscombe is by far the worst.
They are highly unprofessional and show very little care for tenants. Their so-called “high standard cleaning” is nowhere near acceptable (see photos). Maintenance has been a constant issues, jobs either aren’t done, aren’t done properly, or take far too long.
We had ongoing black mould for 8 months while living in the property with an infant. It was only addressed after I made a formal complaint and made it clear I would escalate the issue further. Jobs were closed without being completed, and when I followed up (even including job numbers), they reopened the wrong ones.
Communication is poor, emails are not answered in a timely manner, and constant reminders are needed. Ironically, during one month I received three separate emails asking for a review, yet there were still no updates on ongoing maintenance issues.
To top it off, on move-out they attempted to charge us for full bins... despite the fact we moved in with full bins and moved out two days before the scheduled (three-weekly) collection.
Overall, extremely disappointing service. I would not recommend Luscombe to anyone.

Very professional company. Keep you informed on everything related to the property. Updates regularly.
So glad I went with Luscombes. A massive thanks to Lauren, who deals with my property, so expertly and sorts everything out without fuss and stress .

The team have been great, easy to communicate with and quick to help us sort out all the official processes. It's made moving easier to deal with, and I would recommend their services to everyone.

We have been with Luscombe and Co for a number of years now and they are always so lovely and incredibly helpful! Thank you Felicia, Lauren, Demi & team!!

We have been using Luscombe & Co (Lauren) in Newport for over 8 years to rent out our property and we can honestly say that we receive a highly professional service, any issues or queries are quickly answered and resolved. We would recommend them to any potential landlords who are looking to rent out there house or tenants looking for their next property. Thanks Luscombe! 😊

I've had Luscombes look after my property for over 10 years. They are efficient and I have always found them to be totally reliable and straightforward to deal with. They advise me well with my best interests in mind.

Lauren is always competent and knowledgeable in helping us with issues with our flats. She has great communication skills and keeps us fully informed. I would highly recommend her as a Landlord.

Absolutely outstanding service, everyone is really helpful and have been a pleasure to deal with. Thank you

Every thing is professionally carried out by
Luscombe to a high standard very friendly
Personal and will help in any way they can

I have been a client of Luscombe & Co for over 10 years. They have always been professional and prompt in any undertakings I have had with the rental property.

Fast and easy to use with very friendly staff, the process was quick and we are very happy with the service.

excellent, hassle free experience

Has been very helpful, accomodative and polite in helping me get a place!

Really pleased with the service! Everything was handled quickly and professionally, and communication was spot on. Thanks to Felicia & Lauren.

They tried to convince my landlord to extend my moving in date as requested by me, which I found nice. They also provide clear information and respond to my messages swiftly