Luscombe & CO Reviews 

185
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and dedicated team members for providing quick, professional communication, clear guidance, and friendly support that makes the entire moving and renting process completely smooth and stress-free. Property management services, tenancy renewals, and general maintenance inquiries are handled very efficiently, ensuring that landlords and tenants alike feel consistently well supported and thoroughly informed throughout their agreements. However, some customers also noted occasional operational delays, stating that property maintenance tasks can sometimes require extra follow-up or that online reporting systems feel a bit tedious to navigate.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently helpful,... See more

Service

Consumers find service to be positive, highlighting smooth and stress-free letting processes from start to... See more

Customer service

Customers report wonderful experiences with customer service, highlighting fast response times and... See more

Response time

People report positive experiences with response_time, highlighting speedy and efficient communication from... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lauren has been absolutely wonderful during our move! Everything went seamlessly and we’re now happily settled into a lovely new flat. She was happy to answer any of my questions and went the extra mi... See more

Rated 5 out of 5 stars

Luscombe & Co have been handling our properties on a full management basis for many years. They are conversant with all required legislation and very prompt at dealing with any landlord or tenant ques... See more

Rated 5 out of 5 stars

I am kept informed of my legal duties as a landlord with regular updates. They have recently found new tenants for my property in a very short time. They have dealt with repairs and maintenance issue... See more

Rated 5 out of 5 stars

just wanted to say a big thank you to the whole team for all the help and support throughout my application and move. Everyone has been so patient and professional, and it’s made what can be a stres... See more


Company details

  1. Money & Insurance

Information provided by various external sources

Renting or letting your Newport property? Make Luscombe and Co. your first choice for letting agents in Newport and Gwent, for dedicated, personal and professional property services. We are independent and have been tenants and landlords ourselves, which means that you can benefit from our first-hand experience in lettings. We really do care, work harder and offer landlords and tenants a quality personal service. We are here to help you. To find out how you can benefit from our unique services please browse the information on our website. If you are looking for property to rent, please use our Property Search facility above. Call us today: 01633-265-222


Contact info

4.9

Excellent

TrustScore 5 out of 5

185 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(185)

125 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

House

Lauren was outstanding throughout the whole process! Communication was second to none, she is extremely professional and is an asset to the company and customer. Highly recommend. A*. Thank you for everything Lauren.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly Professional Service for Overseas Landlords

We have been very impressed with the professional handling of our property at Selskar Court. Lauren and the team have been excellent in navigating a complex tenant transition and ensuring maintenance was completed to a high standard. Highly recommend their services for overseas landlords.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Always professional

Always professional, friendly and knowledgeable, with a quick response to any queries or maintenance issues. I feel confident in their hands.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! Renewal was handled quickly and smoothly with clear communication throughout. Professional, responsive, and easy to deal with. Would definitely recommend.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience …

We have now been renting our property via Luscombe for nearly 4years and are just about to renew our tenancy for a further 12 months. Staff are always polite and helpful and any issues are dealt with promptly and efficiently. Can’t fault them.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Support from Lauren

Hi, I would like to express my appreciation for Lauren’s support during the contract process. She was very quick, efficient, and professional throughout. Lauren managed all communication between me and the landlord, ensuring that everything was handled smoothly and in a timely manner. She was always responsive, kept me well informed at every stage, and made the entire process much easier.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

A place for quick flat finding

Lauren in charge of my flat application was lovely 100%. She helps me in all steps and what was really beautiful is that I could receive update at anytime. Feedback was instantly when I had to ask for any information I was needed which I found very amazing from her. It was like she was just there for me 👌 amazing experience

20 February 2026
Unprompted review
Rated 5 out of 5 stars

All round great service

I am kept informed of my legal duties as a landlord with regular updates. They have recently found new tenants for my property in a very short time. They have dealt with repairs and maintenance issue promptly. I am provided with an excellent Annual Statement for tax purposes. My contacts Chloe and Dawn are friendly and helpful. All round great service.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Felicia and Lauren!

I recently contacted Luscombe&Co regarding renting a flat, I initially was dealing with Lauren at the viewing stage and then Felicia for the checking and confirmation. Both were fantastic and remained great communication at all times, Thank you Lauren and Felicia!

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and supportive service

We had a very positive experience with this agency while relocating under tight time pressure. Lauren was extremely helpful, arranging a last-minute viewing on the only day I was available in Wales and responding quickly once we expressed interest.

Communication was clear and efficient throughout, all our questions were answered promptly, and the entire process — from viewing to signing — was completed within just seven days.

Professional, organised, and highly recommended.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

I’ve just sorted out a letting with… Spot on service – Lauren made everything so easy!

I’ve just sorted out a letting and referral arrangement with Luscombe & Co, and I honestly can’t fault them. From the get-go, it was clear the team really knows the local market, but they manage to be super professional without being "stiff" or corporate.
A massive shout-out to Lauren, who was absolutely brilliant from start to finish. She made the whole referral process feel easy and totally stress-free. Her communication was spot on—clear, consistent, and I was never left wondering what was happening. It’s rare to find an agency that combines this much efficiency with such a friendly, approachable touch.
It’s obvious they really value their professional relationships and treat people like individuals rather than just another file on a desk. If you’re looking for a team that is proactive, high-integrity, and actually lovely to deal with, definitely give them a shout. Cheers again, Lauren!

18 February 2026
Unprompted review
Rated 5 out of 5 stars

So far so good!

So far so good!! We enquired, viewed and applied for a property all within the space of 2 weeks. The communication with Lauren has been very speedy and precise. The process of enquiring and applying was easy and stress free. Coming from a naturally sceptical and anxious person, this agency has been positive vibes all round.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Top-Tier Service

I had a fantastic experience with Luscombe & Co. Navigating the rental/selling process can be stressful, but Lauren was incredibly professional and made the process easy. Their communication is top-notch, and they really seem to care about their clients.

Highly recommend!

10 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look