lustahair.com Reviews 67

I received my $3200 wig and am devastated with the quantity which was dry, and the colour which was dull and nothing like what was pictured They will not let return it as I got the Lusta thinning cut. I cannot wear this wig and am thousands of dollars out of pocket as I saved for years for this wig and cant afford another one Would never recommend wasting your money with this company and all the anxiety this has caused me.

I do not recommend buying a custom topper or wig. If the product is not what you wanted, you will be out $2,000+. If it’s like my experience, they will not make it right despite my pleading, —literal pleading because with customizing costs and added thinning cut for me I was reaching a cost of $3,000. My custom order was at least 3 shades off from my inspiration pictures.

They were so holly jolly and *—seemingly—* had good customer service in that they were friendly throughout the whole process but they still did me dirty by charging for something I couldn’t wear unless I were to dye my thin bio hair to try to match the topper (which is not how it is supposed to work when you throw down that much money).

I had a supremely disappointing experience in that because of their smiley, personable online persona I never imagined they would do me wrong like they did…and that sinking feeling of being out so much money. I felt so dumb for getting myself into the situation. I TRULY AM TAKING THE TIME TO WRITE THIS SO PEOPLE AT LEAST KNOW THE RISK before trusting like I did.

Additionally the topper is bulky relative to my fine hair strands and hard to blend even if the color had matched. You could see where the silk started through my thinning hair. If you have thin hair you need to use a barrette or hair pins to hold down your bio hair to be sure you can not see the piece (unless you were inside out of the wind sitting still for a photo shoot or some-such). This company is entrepreneurial and I wonder if they will develop a mono top of some kind —or who knows what— in the future that will be more friendly to very thinning hair in the front. Perhaps that is what a wig is for but I am an awkward in-between and don’t need a wig yet so part of the deal is Lusta hair doesn’t fit the bill at all for my stage but their Instagram made me believe it would blend with my bio hair seamlessly.

I think if you have thick hair in front you might —and probably will— be fine buying a stock piece that is returnable if the color is not a match.