Luviacure London Reviews 155

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional care and attention received from the company, from initial inquiries through to post-operative support, with many highlighting the staff's helpfulness and professionalism. The service is frequently described as excellent, with many appreciating the personalized approach and the feeling of being safe, informed, and empowered throughout their journey. Reviewers are particularly impressed with the responsiveness to queries and the smooth, stress-free experience provided by the team. However, some customers reported issues with communication, such as being left alone without a translator in a Turkish hospital and having difficulties discussing their expectations with surgeons who did not speak English. There were also concerns about the quality of certain procedures, like hair transplants resulting in damaged hair, and dissatisfaction with the hospital environment, which some found dated.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, attentiveness, and genuine... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professional, attentive, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the supportive and communicative... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had a Mummy Makeover with Luviacure. The care and attention I received from the company has been amazing from starting my initial enquiries until today hearing from my coordinator, Ulas asking... See more

Company replied

Rated 5 out of 5 stars

I can not recommend Luviacure enough! My whole experience from making first contact with John to enquire about the process to having the surgery and now resting at home has been amazing. I need to per... See more

Company replied

Rated 5 out of 5 stars

Luviacure have been amazing from beginning to end, they respond immediately to any queries you may have. Ulas was amazingly supportive and so helpful, he went out of his was to make sure I was safe a... See more

Company replied

Rated 5 out of 5 stars

I recently had my nose revision surgery and I want to give special thanks to Ulas, the assistant, who was incredibly supportive throughout the entire process. From answering my questions patiently to... See more


Company details

  1. Clinic

Written by the company

Luviacure is a trademarked, UK based medical tourism company that is also registered and trademarked in Turkey. We facilitate medical procedures in Turkey for hair transplants, plastic surgery, aesthetic dentistry, eye surgery and non-surgical procedures. We have been awarded the International Health Tourism Certificate from the Turkish Ministery of Health. This endorses our official status as a reliable and a professional company providing these medical procedures. We provide transfers, accommodation at five-star chain hotels and English speaking assistance along with your medical procedure and UK based aftercare at affordable prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

155 reviews

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Rated 4 out of 5 stars

Great surgeon

My experience with Luviacure was fantastic. My only fault was with William from the London office. He was very communicative up until I payed the down payment and then did not answer questions following. I booked for rhinoplasty but was interested in hair transplant and he provided minimal information although prompted. He also misquoted me on the total price as he miscalculated the nights staying in accommodation. I was told I had to pay an extra £200 once I had arrived. With no apologies. The transport to the hotel and appointments was second to none. The surgery went well and my surgeon listened to what I wanted. My translator Büşra made me feel at ease and still answers any questions I have post op. I recommend Luviacure and think they done a great job.

In response to your response: I have checked my messages and I asked the same questions three times without an answer. I am happy to provide screenshots ☺️

23 August 2022
Unprompted review
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Reply from Luviacure London

Hi Sylvi, thank you for your kind words, and there may be misunderstandings occurred between you and William because everyone in Luviacure would answer all of your questions, regardless you are booked or not. We checked your conversation with him; he has responded to all of your questions, and he could explain more if you would tell him about this; however, this is still our fault that we had to make sure you understood everything regarding hair transplant too. We will improve and do better! Thank you for your review!

Rated 5 out of 5 stars

Your location

Your location

Luviacure London

107-111 Fleet St, London EC4A 2AB

Medical group

Laura sweeney mackle

45 points

 

5 days ago

I have just returned home from rhinoplasty and cannot recommend Luviacure enough. From start to finish I was delighted with the outstanding service they provided. Can was fantastic in explaining everything involved in whole procedure in the initial stage of booking the procedure. From the initial enquiries, transfers, 5 star hotel, amazing hospital, wonderful staff and after care, I couldn't have asked for more. My daughter came with me on the trip and during the day of surgery she was given 3 hot meals and was allowed to stay over. The staff in the hotel was fantastic and were so experienced and accommodating with the aftercare requirements of rhinoplasty (plenty of ice) A special mention to my translater and chaperone, Kardelen who made me feel at ease from start to finish and reassured me when I had any worries or concerns. If you go through Luviacure,, you'll pay a fraction of the price that you would in the UK and receive top of the range care. If you're considering rhinoplasty, take the plunge and go for it, and most importantly go for Luviacure!

Response from the owner 5 days ago

Thank you for your insightful and kind review Laura, We are over the moon that you are satisfied with our services overall, you are so welcome always!

29 July 2022
Unprompted review
Rated 5 out of 5 stars

Thank you Luviacure!

I am always skeptical about things that seem too good to be true. However Luviacure truly lived upto expectations and the end to end process was perfect. All appointments and taxis were taken care of from the moment I landed. Every thing was on time and I am super happy with the final result of my rhinoplasty!

23 July 2022
Unprompted review
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Reply from Luviacure London

Thank you for your kind review Jake, We don't hear this for the first time when you say "this is too good to be true" this is what we are trying to achieve, giving the best quality service at affordable prices thus our patients can experience the dream! Thank you!

Rated 5 out of 5 stars

I’ve just had Rhinoplasty done with…

I’ve just had Rhinoplasty done with Luviacure and from the very start I’ve been in safe hands! If you want it done don’t second question it “Just Do It” you won’t regret it! From the transfers, the hospital which is Amazing by the way, the 5star hotel the friendly staff you couldn’t possibly ask for more. A special thanks goes to Zeynep who was there for me 24/7 she’s brilliant. I waited so long for this to happen back home and decided to take control. And I’m glad I did and I’m forever grateful to Luviacure!!

16 July 2022
Unprompted review
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Reply from Luviacure London

Thank you for your inspirational review Carole, We do our best as usual, and thankfully we get appreciative patients like yourself, a huge thank you for your review, it would help us grow and serve more patients with motivation! :)

Rated 5 out of 5 stars

Rhinoplasty

I had a rhinoplasty and was really happy with how everything went. I had Kardelen as my translator and she was lovely and made the process a breeze. She was very reassuring which is what you need when you're having surgery abroad and you're nervous. It was great not to worry about any of the logistics as all the transfers are sorted for you- you can just focus on the recovery. I would definitely recommend Luviacure.

13 July 2022
Unprompted review
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Reply from Luviacure London

Thank you for your kind review Laura, we are so happy to hear that you are satisfied with the service provided overall, you are always welcome!

Rated 5 out of 5 stars

Wouldn’t want to go anywhere else!

iAs someone with anxiety this trip was a one off for me, and at first I was extremely terrified to be in Istanbul. The entire flight and airport experience was awful for me and I was extremely worried about how this entire experience with Luviacure was about to go. Until I got to my absolutely gorgeous hotel after been driven and greeted by lovely people. I was also there in IST airport with other people going to surgery from the UK which was relieving.

I got my surgery the following day with the nicest surgeon, and I met Kardelen from luviacure who would be helping me with my transfers, translation and just keeping in touch day to day to make sure i’m okay. She was absolutley amazing the entire time, I felt so lucky to have her with me. She was so detailed in explaining things and was extremely patient as I mentioned I have massive anxiety and this was so very reassuring. She was absolutley lovely and I feel she really cares about the patients she talks to, she’s always checking up and asking if you have any problems throughout the days you’re in Turkey.

The hospital room was beautiful, plenty of space for you to being someone in overnight with you. The hotel was gorgeous and the hotel staff where amazing too. I really don’t have any complaints. I’m 7 days post op and my bandages have just come off and I am over the moon with my nose. It was scary obviously! but I felt I had so many people to help me when and if needed.

4 July 2022
Unprompted review
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Reply from Luviacure London

Thank you for your kind words Jessica, We always try our best! You are always welcome!

Rated 5 out of 5 stars

Great experience!

It’s been an amazing experience!
I had a rhinoplasty,hair implant and teeth done through Luviacure.
To start I had a phone consultation with Can, he answered all my questions and was very helpful!
Once arrived in Istanbul ,everything was organised down to the last detail.
I’ve been took from the airport with a VIP car to the hotel,a very clean one,good food and with an amazing staff.
The following day I met my translator, Zeynep,absolutely wonderful,I can’t thanks her enough,she held my hand through every step of the process and always answered any questions I had, checked in every day to ensure I am doing ok and was feeling good and comfortable.
Also met my driver,Mehmet how took me from hotel to dentist,hospital,clinic and appointments that I had through my staying there, very nice guy,we had a lot of laugh😄.
The surgeon,Dr.Erdi was amazing,from the minute that I saw him I know it that is a great doctor and I trust him and I haven’t done it wrong,I am very pleased with the result and no pain at all!
The dentist that attend me,very nice person and professional ,all the time she made sure I didn’t feel any pain.Now I have a Hollywood smile😄
Very happy with my new hair as well,thanks to the doctors that made sure that I get what I want.
Anyway there would be more nice thinks to say about all of yous but I don’t want to make a long story,I will just say that not only I get what I wanted,I also had a lot of fun and made friends that I would like to met them again one day.
Thank you very much to all of you guys for everything you’ve done for me.
I would definitely recommend you!

3 July 2022
Unprompted review
Rated 5 out of 5 stars

Rhinoplasty

I had a rhinoplasty through Luviacure.
They arranged the 5 star hotel, transfers and interpreter which was all planned seamlessly. On arrival we were greeted by someone who directed us to our private car. I was taken to the hospital for blood tests where I met my interpreter Zeynep. After this she kindly stayed with us to help find some good food to take back to the hotel so that we would not struggle alone.
The following day I attended the hospital for my surgery, met the surgeon and discussed expectations and any concerns / advice he had. This was all explained well and the surgery took place.
After surgery, the care of the hospital staff was exceptional - they allowed my mum to stay with me, provided her with comfortable sleeping arrangements and food.
I stayed at the hospital over night and Zeynep was in communication with us every day which was very reassuring.
After a few days of rest and recovery at the hotel, my final control with the surgeon was arranged. Again we were picked up and taken to his clinic where my bandages came off and replaced with a more subtle tape to control swelling. I had some questions regarding aftercare which he answered thoroughly.
Zeynep advised this was the last control with the surgeon however if I had any questions I could ask via message.
My swelling and bruising was very minimal.
I was anxious about surgery, especially since it was in a foreign country but I was helped to feel calm and safe at every step, Zeynep was exceptional - me and my mum would like to thank her again 😊

17 June 2022
Unprompted review
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Reply from Luviacure London

That's a very detailed review, thank you Zaynab, we are glad that you were satisfied overall! :)

Rated 5 out of 5 stars

Luviacure have been an amazing host

Luviacure have been an amazing host, and have made my stay in Turkey feel so welcoming and safe, they assigned me the wonderful and amazing Büşra who made my stay here so smooth sailing and comfortable, she answered all the questions I had about the procedure and even went above and beyond to show me around Istanbul after the surgery, would highly recommend Luviacure to anyone thinking about getting affordable but still highly professional service!

7 June 2022
Unprompted review
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Reply from Luviacure London

Thank you for your kind review Rory!

Rated 5 out of 5 stars

I had a great experience wth Luviacure

I had a great experience wth Luviacure. They held my hand through every step of the process and always answered any questions I had promptly. My assistant was always available to help or alleviate any anxieties I had. They took me to and from the airport, to the hospital, and to my control appointment. They organised transport, hotels, appointments and the surgery.
The surgeon was friendly and made me feel comfortable. Im very pleased with results. Even after returning to the UK, I am still able to message them for medical questions surrounding the surgery and healing process.

7 June 2022
Unprompted review
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Reply from Luviacure London

Thank you for your kind review Kate!

Rated 5 out of 5 stars

I visited Istanbul

I visited Istanbul, thorough Luviacure, to get breast augmentation. From the minute I arrived the quality of care was impeccable and cannot fault it at all. Not only was the transport and hotel amazing but the support and care I received from Kardelen and 2 other lovely ladies was incredible. They really helped to make the whole procedure less stressful and pain-free.

26 May 2022
Unprompted review
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Reply from Luviacure London

Thank you for your lovely review Rio! :)

Rated 5 out of 5 stars

It’s been an amazing experience

It’s been an amazing experience! At first I was scared of the idea of going alone for surgery in a foreign country, however Busra and Luviacure team made the whole process as smooth as possible starting from my arrival at the airport to my last checkup.
The level of professionalism I found here from the doctor to the friendship with my translator Busra exceeded my expectations! They explained everything I needed to know and if I had any questions they were ready to answer it immediately. I felt safe before, during and after the surgery.
Andrea

25 May 2022
Unprompted review
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Reply from Luviacure London

Thank you for your kind review Andrea! Hearing this type of things feed our soul!

Rated 5 out of 5 stars

Remarkable service and care..highly recommend!

I was truly impressed how organised Luviacure have been from the moment I contacted them regards too my surgery. I was well looked after by my host Bushra in Istanbul who was available at any point during my visit before, whilst there and even on my return into UK. Bushra was very professional, friendly and very supportive throughout and I would definitely be going back again for any other surgery i intend too complete in the future. I would highly recommend Luviacure to anyone as you will not be disappointed and your in safe hands. Thank you Luviacure..🙏🏼😘

23 May 2022
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Reply from Luviacure London

Thank you for your kind review Mohini, your satisfaction is our number one motivation! :)

Rated 5 out of 5 stars

Great Experience

I visited Istanbul for two procedures, rhinoplasty and breast augmentation. I was nervous prior to my arrival but Luviacure made the experience as smooth and comfortable as possible. Both the hotel and clinic were clean, the Luviacure staff and surgeon spoke great English and made you feel at ease. I highly recommend.

18 May 2022
Unprompted review
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Reply from Luviacure London

Thank you for your kind review India, we try our best at all times! :)

Rated 5 out of 5 stars

Fantastic, stress free experience!

Our experience with Luviacure was absolutely fantastic!
From the very beginning, Can answered all of our questions and was so incredibly helpful. Once we arrived in Istanbul, everything down to the last detail was organised for us and so straightforward. All of the transportation, the hotel, the hospital stay and doctors visit - made the whole experience completely stress free for us! Our translator Zeynep was absolutely wonderful. She spoke great English and was so helpful and stayed the whole time my partner was having his rhinoplasty done. She checked in with us every day to make sure he was doing ok and was comfortable. Our plastic surgeon, Dr. Mert was also amazing - spoke great English and answered all of our questions.
Honestly cannot recommend Luviacure enough, they have the best people on their team to give you the best experience. A special thank you to Zeynep for keeping me company and taking such good care of us :)

11 May 2022
Unprompted review
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Reply from Luviacure London

Thank you for your kind review, we are more than glad to welcome you! :)

Rated 4 out of 5 stars

My trip to Turkey with Laviacure

Hi I’m 3 weeks pro op I traveled to Turkey with a package with a company called Laviacure and I must say you get just what they offer I’m more than pleased with all of it , I’m still in the healing process but so far so good the only negative thing I can say is where the hotel is situated it was out of the way.

5 May 2022
Unprompted review
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Reply from Luviacure London

Hi, we could not find anyone whose name is RoseMary in our records.

Rated 5 out of 5 stars

amazing experience !

my experience with luviacure and my rhinoplasty surgery couldn’t have been any better! To start I had a phone consultation with Can, where i was asked plenty of questions and explained everything that would be happening in depth. of course, as expected, i was nervous travelling to a country i had never been to before, but i was looked after so well. especially by Büşra who was an absolute angel for the entire journey, i genuinely don’t know what we would’ve done without her! We were collected from the airport with no issues, very easy to find our collection point with the video that was sent to us before hand! the hotel was lovely and included breakfast! Büşra was always just one text away if we needed any help with anything and replied straight away! I’m vegan and boyfriend has a severe egg allergy and she made sure we got all the correct dietary requirements which we really appreciated! The day after we arrived we were picked up from the hotel and brought to the hospital, Büşra came with us as the hospital staff were english speaking but that was completely ok as she translated everything we needed to know! I then met with the doctor. Dr Cem Altındağ (who did speak english haha) and i immediately knew i was in good hands. he was actually listening to what i wanted and the second he told me “you will have a realistic nose and not an artistic one” i just felt any nerves i did have leave my body. I was under anaesthesia for the surgery (which knocked me out in about 2 seconds) so no pain what so ever. After the surgery when i woke up i did have a headache for about two days (nothing to extreme) but i just asked Büşra what the doctor would recommend and i was able to get painkillers so i was fine then :) my hospital stay was nothing more than pleasant and my boyfriend was allowed stay the night with me on a pull out bed so that was amazing! i already felt safe but that just made me feel even better. i only spent one night in the hospital and then back to the hotel, every day that then lead up to us going home i felt better and better.
when i saw the before and after photos i started crying from happiness haha. they actually listened to what i wanted and the inspiration i had and had given me my dream nose.
the day we travelled home before we went to the
airport, i had a visit with the doctor who removed the stents from my nose (which felt extremely revealing, ZERO pain) and took the large bandages off and replaced it with a smaller one. I genuinely couldn’t thank doctor Cem any more if i tried.
I literally have ZERO complaints. My bruising has lasted a little longer than other peoples but this is just because i’m very pale, so if you’re pale don’t expect them to clear quickly 🤣 but nothing a bit of makeup can’t cover!
I genuinely couldn’t recommend luviacure any more. When i was doing research on rhinoplasty’s and looking at other places,
something about here just stood out to me. You shouldn’t let any other places lean your opinion just because they have 100s and thousands of followers because that means nothing. I hope luviacure get all the recognition they deserve one day!
Thank you to everyone at Luviacure who helped me on this journey, i couldn’t be any happier! 💚

25 April 2022
Unprompted review
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Reply from Luviacure London

Thank you for your very insightful review Niamh, we are over the moon! :) Our motivation is our patients satisfaction and comfort!!! :) Thank you once more for this kind and insightful review.

Rated 5 out of 5 stars

Luviacure were brilliant

As I’m sure many people are, I was very skeptical about going to a foreign country for my surgery, however the process was very straight forward and Busra was with me every step of the way, helping with any anxiety you may have pre and post surgery. Everything from the hotels to the transfers were perfect, I can’t fault the way they do things and if you’re thinking of changing your life for the better, choose luviacure.

18 April 2022
Unprompted review
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Reply from Luviacure London

Thank you for your kind review Tom, your review will guide other patients who search for a reliable place!

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