Luviacure London Reviews 155

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional care and attention received from the company, from initial inquiries through to post-operative support, with many highlighting the staff's helpfulness and professionalism. The service is frequently described as excellent, with many appreciating the personalized approach and the feeling of being safe, informed, and empowered throughout their journey. Reviewers are particularly impressed with the responsiveness to queries and the smooth, stress-free experience provided by the team. However, some customers reported issues with communication, such as being left alone without a translator in a Turkish hospital and having difficulties discussing their expectations with surgeons who did not speak English. There were also concerns about the quality of certain procedures, like hair transplants resulting in damaged hair, and dissatisfaction with the hospital environment, which some found dated.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, attentiveness, and genuine... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professional, attentive, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the supportive and communicative... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had a Mummy Makeover with Luviacure. The care and attention I received from the company has been amazing from starting my initial enquiries until today hearing from my coordinator, Ulas asking... See more

Company replied

Rated 5 out of 5 stars

I can not recommend Luviacure enough! My whole experience from making first contact with John to enquire about the process to having the surgery and now resting at home has been amazing. I need to per... See more

Company replied

Rated 5 out of 5 stars

Luviacure have been amazing from beginning to end, they respond immediately to any queries you may have. Ulas was amazingly supportive and so helpful, he went out of his was to make sure I was safe a... See more

Company replied

Rated 5 out of 5 stars

I recently had my nose revision surgery and I want to give special thanks to Ulas, the assistant, who was incredibly supportive throughout the entire process. From answering my questions patiently to... See more


Company details

  1. Clinic

Written by the company

Luviacure is a trademarked, UK based medical tourism company that is also registered and trademarked in Turkey. We facilitate medical procedures in Turkey for hair transplants, plastic surgery, aesthetic dentistry, eye surgery and non-surgical procedures. We have been awarded the International Health Tourism Certificate from the Turkish Ministery of Health. This endorses our official status as a reliable and a professional company providing these medical procedures. We provide transfers, accommodation at five-star chain hotels and English speaking assistance along with your medical procedure and UK based aftercare at affordable prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

155 reviews

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Rated 5 out of 5 stars

I am very pleased with my surgery and…

I am very pleased with my surgery and the help I received from the coordinator Zeynep who spoke very good English during my stay at the hospital and whilst I was at the hotel. The surgeon also spoke very good English which put me at ease and made it much easier to communicate what I wanted to have done and what was possible to have done.

9 April 2022
Unprompted review
Rated 5 out of 5 stars

I would give luviacure ten out of ten…

I would give luviacure ten out of ten from the start of my rhinoplasty surgery until the end even now I still receive messages asking how I am.The surgeon Dr mert secer was brilliant and I would advise anyone wanting rhinoplasty he is the one to see cannot speak highly enough of him.

9 April 2022
Unprompted review
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Reply from Luviacure London

Thank you for your review Natalie, it is good to know that you are also satisfied with your aftercare :)

Rated 5 out of 5 stars

JODIE GASTRIC SLEEVE

Hi! So I’ve just had a gastric sleeve with Luvia cure organised by Can. This will be an honest open review as someone who suffers badly with MH depression anxiety. This journey was for myself and my son nonetheless going abroad for surgery is really nerve wracking and emotional but I did it 31st march OP 2nd April. Companion bursa (miss her) sweetest soul on this earth and great for this company she translates to best of her ability and reassured me every day. OP is different for everyone myself I was in severe pain but I was medicated doctor spoke before surgery pleasant dr Mehmet. Visited after surgery for reassurance and questions and kept asking to see a smile which made me laugh. Very different from UK in some areas but it’s to expected no where is the same in the world my GP even told me this before flying he wished me well no negativity regarding my choice never told me don’t he said you can have complications in UK not just. Hospital staff all where friendly had one issue explained to Can and it was sorted immediately English can be tricky but Google translate App saved life and nurses took phone to translate back if there was confusion. I’m 28 pounds down so far and excited for my future. And near future I will return for another procedure I’m also been wanting my whole life once recovered and ready to do so.

Thanks CAN AHMET & BURSA there is two other wee men I don’t know names of but they where fabulous too he had sleeve himself and he’s smashed it! He was lovely.

8 April 2022
Unprompted review
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Reply from Luviacure London

Thank you for your kind and honest review Jodie, your experience will guide many patients! :)

Rated 5 out of 5 stars

Rhinoplasty in Istanbul Turkey

Me and my friend both had rhinoplasty in Istanbul, Turkey. I couldn’t recommend going with luviacure for the procedure enough. Both of us were nervous as expected flying to a different country but we felt so safe and looked after the entire time. The transfers were all amazing and the people were lovely. Büşra and Kardelen who looked after us during our stay were absolutely amazing and both such lovely people. Available 24/7 to talk to if we had any questions. The hotel was great the beds comfy and the food so nice. Dr Mert Sercer was amazing I’m so happy with my results and the fact it can only get better as the weeks go on is incredible. I recommend going with a friend as the healing process would get quite lonely and having someone there with you is much nicer but other than that I’ve actually enjoyed my stay here. Can’t thank luviacure enough! 😊

4 April 2022
Unprompted review
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Reply from Luviacure London

Thank you for your kind review Grace :)

Rated 5 out of 5 stars

Totally recommend!

Not only did I get the nose I wanted but I also had a lot of fun during my stay in Turkey.
Thank you to the team who made me feel safe. I definitely recommend this company.

25 March 2022
Unprompted review
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Reply from Luviacure London

Thank you for your kind review Hazel :)

Rated 5 out of 5 stars

Everything taken care of

I travelled to Turkey alone for rhinoplasty and I was very scared about being in a foreign country all on my own, but someone was there to collect me from the airport and take me to the hotel. Zeynep my translator took me to my appointments and she was brilliant, so kind and caring. The language barrier with the hotel staff was a little tricky, but we muddled through with Google translate. Dr Mert Secer was my surgeon and he was so lovely, he really listened to what I wanted and what I didn't want.
Plus points for going with Luviacure, they took care of everything for me, all I had to do was book my flights. Everything except for my flights was included in the overall price. The hotel they put me in was really good and food there was fantastic. All airport transfers, and transport to appointments was handled by Luviacure. Zeynep my translator was available 24/7 if I needed anything and she literally went out of her way to look after me. I missed my children back home so much in the week I was in Turkey, I did feel very lonely going on my own and I missed my home comfort foods, so we went out, Zeynep took me to a Starbucks and I got a muffin and a coffee. I've found Luviacure to be really responsive whenever I've had any questions they respond almost immediately any time I message about anything.
The only downsides is that I did have to pay for my own post op medicines, I didn't feel like the surgeon explained the aftercare very well to me in terms of cleaning the nose and what to do/what to avoid doing. But this was resolved easily as Zeynep had all my questions answered.
Thank you so much for making this trip as smooth as possible for me.

23 March 2022
Unprompted review
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Reply from Luviacure London

thank you for your insightful and kind review Elizabeth, we will improve on the consultations and explain the post-op instructions better.

Rated 5 out of 5 stars

The best decision I ever made!

After much research I chose Luviacure for my surgery. The best decision I have ever made.
On 23/01/22, I flew to Turkey with my mum. Even on the flight I was very sceptical of what to expect. Once I arrived at Turkey Büşra and Zaynab greeted me at the arrivals and escorted us to our hotel. They were extremely talkative and settled my worries by talking to me about the process from there on.

We stayed at the Holiday in Kidikoy. The hotel was immaculate and the staff couldn’t be anymore helpful if they tried they went above and beyond daily. The food was very good too.

From the day of surgery to the day I came home Büşra was absolutely amazing. She even travelled to a chemist for me which was 1hr away from her home to bring me medication.

My surgeon was amazing, he talked to me honestly about my tummy tuck and liposuction and explained each step and what and why he was doing them. Although the my surgeon was English speaking the hospital staff had limited English but this did not stop them helping me. They even used Google translate to communicate with me!

For anyone wanting to take the plunge and go for surgery this company is the one to choose! I can 100% assure you, you will not be disappointed! I am now 6 weeks post op tomorrow and I’m doing very well! I’m very happy with the outcome! I have gone from an 18-20 to a comfortable size 14!!! I have got my bubbly self back!

I still receive weekly check ins from Büşra, who contacts the surgeon to give me any information I need!

I am willing to give further details to anyone wanting them, as I would like this company to get the recognition they deserve!!

7 March 2022
Unprompted review
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Reply from Luviacure London

Thank you Ashleigh for your review we really appreciate it and glad your happy with your procedure

Rated 5 out of 5 stars

I chose Luvia Cure for my rhinoplasty…

I chose Luvia Cure for my rhinoplasty and I could not be happier. The experience has been brilliant from start to end. I felt well cared for the whole time and never had any issues. Zeynep looked after me whilst being there and she was amazing, if I needed anything she was only a text away and answered instantly. I am glad she was there with me as I traveled alone and she made me feel very comfortable and safe. The hospital was lovely had my own private room and I was surprised at how nice it was. My surgeon was also great, he checked on me multiple times after surgery and that was very reassuring. Overall great experience and I am looking forward to seeing my new nose once healed :)

6 March 2022
Unprompted review
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Reply from Luviacure London

Many Thanks Ellie Glad your happy with your procedure and thanks for the referral :)

Rated 5 out of 5 stars

Excellent service from beginning to…

Excellent service from beginning to end. Kan who was our contact at the uk office was quick to respond to any queries and very reassuring. When we arrived at the hotel in Turkey we where met by our careers who stayed with us the whole time during the hospital stay, my career Bursa was so lovely and cared for all my personal needs and my husbands carer was Kardelen who was also very caring and helpful. The Achedemic hospital was fantastic like a luxury hotel. I would highly recommend this company.

5 March 2022
Unprompted review
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Reply from Luviacure London

Thank you for highlighting your experience Natalie, we always try to get back to our patients on time :)

Rated 5 out of 5 stars

I can’t write enough good things!

I got a hair transplant and Rhinoplasty here and can’t believe the level of service. Seriously Amazed! I’ve had plastic surgery in the US and UK and felt like it didn’t compare to this.
The hospital was so modern and there was a harp player in the lobby haha! Would highly recommend and come back. At first I was skeptical.. as everyone should be. But Luviacure is so good at taking care of you every step of the way…. And honest too! They even told me I didn’t need certain procedures I was curious about. So, I always felt they had my best interests at heart.
I had doubted I needed the private transport they provided but once I arrived here I was thankful for it! It was very nice transport. Cab drivers don’t speak English and don’t take credit cards so the private arranged transfers are a god-send.
I’m so excited about my results. THE AFTER PICS LOOK SO GOOD. I felt like the doctors really listened to what I wanted and were so caring… I didn’t get this same experience in UK (and paid WAY more), which shows going abroad can be better in every way… I didn’t feel like I sacrificed anything and got the best value.
My mom was nervous I was coming here alone until I explained how well Can and Busra looked after me. Busra was prepared to stay by my side even throughout the night if I was worried or in pain but I never felt like that!

Not that I need anything else done… but I’ll probably be back in the future haha.

Thank you <3

26 February 2022
Unprompted review
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Reply from Luviacure London

Thank you for your transparent, lovely and genuine review Calley, We always try our best, we are over the sky Thank you !

Rated 5 out of 5 stars

I want to really show my gratitude to the amazing service provided to me by the company LuviaCure.

I want to really show my gratitude to the amazing service provided to me by the company LuviaCure.

I booked a flight and hotel package in order to come and have a rhinoplasty surgery in Turkey and all the staff took care of me after I had my surgery and made everything easy for me, so now I have a new nose and a very grateful smile for all the service provided by the doctor and all his helpers, especially Kardelen who from the beginning welcomed me very well and was super attentive.

I really recommend the hotel and the service provider for making everything easy and non-stressful.

Thank you very much and god bless 🙏🏻

25 February 2022
Unprompted review
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Reply from Luviacure London

Thank you Tally for your kind words. We were glad to have you

Rated 5 out of 5 stars

Surgeon Med

Surgeon Med, I can't thank you enough for everything you have done for me! You showed me how much you care about your patients from day one and I appreciate that more than you'll ever know! You have given me feelings of confidence and happiness that I have not felt in a very long time and I cannot tell you how good it feels.Also big thanks to bushra. She is very Friendly and helpful. I recommend to my friends

23 February 2022
Unprompted review
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Reply from Luviacure London

Thank you for your kind review M. As a whole, as Luviacure, the priority is satisfaction of our patients

Rated 5 out of 5 stars

Dental surgery in Istanbul

I traveled to Instanbul in February 2022 for dental surgery.
I needed 9 implants a bone graft and 28 Zirconia crowns to finaly get my smile back.

I did not feel confident about having the work done in the UK and chose to go to Turkey because of the good reviews i had read and massive price difference compared to what i had been quoted back home.
The whole process was made very easy and uncomplicated by the Luviacure team.I felt very welcome and cared for by all the staff in the dentist that i used,they were all wonderful and very professional.

I am very pleased with the final results and i can now smile with confidence again.

My accommodation was fantastic,all my transfers/travel to and from the dentist and airport was on time and comfortable.

I was looked after incredibly well by Zeynep,she was very professional/caring and kind.i was impressed by how capable she was to translate everything into English for me.She made me feel relaxed about all aspects of being abroad for surgery.

Thank you so much to everyone involved!
I would highly recommend Luviacure to everyone.

10/10...Fantastic!

21 February 2022
Unprompted review
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Reply from Luviacure London

Thank you for your kind review Andrew, your words flattered us :)

Rated 5 out of 5 stars

I had Rhinoplasty via Luviacure and it…

I had Rhinoplasty via Luviacure and it all went superb. I was super nervous in the beginning; till the surgery, I was questioning my decision BUT:

1. The Team at London was very fast, efficient, responsive and professional compared to two other similar services I contacted. This made me choose them straightaway.

2. Their package offer was perfect. I wouldn't have gone for it if I had to sort out accommodation, transport and medical care.

3. The medical team, the surgeon and the hospital staff were very nice, professional and supportive. I especially want to mention Busra, who was there with me from day 1 until the last day. She took me to all the appointments and assisted with aftercare very supportively. Also, Kardelene supported me a lot. She was very kind and helpful.

4. I only have two suggestions for them to improve. First, I was sometimes unaware of the small updates e.g., I will be staying 1 night in the hospital or that I won't be allowed heavy exercise for 6 - 8 weeks and similar details. I would have liked to know everything in advance so my suggestion would be to create a document with every single detail in it. This would make a patient's experience 11/10. Secondly, I would have liked to stay in the hospital for 3 - 4 days because with a heavy bandage and so much pain, the hospital bed and staff on hand was very helpful. I requested an extra night form the doctor but had to pay £80. I was discharged on day 2 but day 3 and 4 were extremely painful. Yes, I was given painkillers and medication by the doctor but there was no other help whatsoever compared to when I was in the hospital. The hotel bed was not fit for someone post-surgery regardless how many pillows you use, I couldn't walk around as the room was too small and I was too scared to walk in the hotel lobby as it was always busy and I feared falling or tripping. These two days were very difficult. I requested more hospital stay even though I know it will be an extra cost but they did not let it. So, my suggestion to Luviacure would be to keep the options open for patients whether they want to stay 7 days in the hospital or hotel. The price was the same anyway (Hotel: £75 family room; Hospital: £80). Some people may prefer to stay in hotel so keeping the option open would be a lot helpful.

To finish, I would highly recommend Luviavure :)

21 February 2022
Unprompted review
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Reply from Luviacure London

Thank you for your kind review Farah, and we are also glad to hear you have suggestions to us, we will improve the service quality by your transparent suggestions Thank you! :)

Rated 5 out of 5 stars

I had a rhinoplasty done by dr Mert…

I had a rhinoplasty done by dr Mert Secer through Luvia Cure. The support and care I had received was incredible, from Can in London and especially Busra in Istanbul. Highly recommend this company for any procedures!

24 January 2022
Unprompted review
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Reply from Luviacure London

So flattered by your kind words Sara, thank you!

Rated 5 out of 5 stars

Hair Transplant With Luviacure

I had a hair transplant and the process was smooth and efficient, from the start. The U.K. contact answered all questions quickly, before my procedure. A little chasing to confirm final plans was needed, but I got the answers within a few minutes. The transportation from and to the airport at Turkey was nice and the vehicle immaculate. Büşra was my contact in Turkey and she looked after me incredibly well, even after I returned to the U.K., she was able to get quick answers from Doctors who were involved in my process. The Mono clinic was good and clean, and the staff very friendly and helpful. There were no delays and as soon as I arrived, the process commenced. It is different to how things are done in the U.K., but this didn’t mean it was negative at all, and if you’re not afraid to ask questions when you’re not sure about something, you will get the answers. Considering the entire process, including paying for my return flight, was over half price than what it is in the U.K., I would highly recommend Luviacure.

13 January 2022
Unprompted review
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Reply from Luviacure London

thank you for your kind review Mark, we did out best as always!

Rated 5 out of 5 stars

Incredibly happy with the results

Me and my mum visited Luviacure together and both had procedures done and can say we're incredibly pleased with the results. We were assisted by Busra who was always happy to help us with any inquiries and took us to our appointments and got our medication for us! And can also say we had one of the best surgeons ever and he knew exactly how and what we wanted. It was an unforgettable experience :)

10 January 2022
Unprompted review
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Reply from Luviacure London

Thank you for your kind words Diana, your good review and sarisfaction is our priority!

Rated 5 out of 5 stars

Quality service for a small price

I recently had a rhinoplasty procedure with Luviacure. At first I was very nervous about travelling for this surgery, however, Luviacure have been absolutely amazing. From day one they have been on hand to answer any of my questions or concerns. Once arriving to Turkey I was immediately met by a lady named Büsra, who has been assisting me all week with the Hotel and Hospital Transfers and making sure everything is going to plan. They made everything so easy and stress free for me. I would highly recommend anyone to use this company as you will not be disappointed. The best quality service for such a cheap price!

7 January 2022
Unprompted review
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Reply from Luviacure London

Thankn you for your kind words Curtis, We are over the moon!

Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with luvia care. They were there for me throughout every step of the procedure. They were all very friendly and helpful. The rep was very kind and was there to support me throughout the whole procedure.

18 December 2021
Unprompted review
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Reply from Luviacure London

We are so appreciated by your kind words Abee, Thank you!

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